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HSBC giving my Bank details to Marlin for Direct Debit


schampignon
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HSBC letter advises me my small debt being passed to Marlin. (OK) Letter alswo says Marlin will set up direct debit from details passed to them by HSBC and I do not need to authorise it! Surely this is illegal and tantamount to fraud.

 

I complained by phone and advised them they were not to divulge my Bank details. I have now also cancelled my direct debit to HSBC.

 

Which bodies can I refer this practice to?

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I think that you should refer this directly to the FCA if you can and also to the CAB and ask them to pass it on to Trading Standards. I would also write a letter of complaint to the Information Commissioner

 

It does seem completely wrong.

 

I think that you need also to give a written instruction that they are not to pay any direct debits to Marlins or indeed any other direct debits which are not directly authorised by you

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Sadly, I think they haven't done much wrong...

I think we've heard this before... As they honour the payment plan, I don't think they have acted outside the box

 

But then again... It does seem incredibly wrong...

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HSBC letter advises me my small debt being passed to Marlin. (OK) Letter alswo says Marlin will set up direct debit from details passed to them by HSBC and I do not need to authorise it! Surely this is illegal and tantamount to fraud.

 

I complained by phone and advised them they were not to divulge my Bank details. I have now also cancelled my direct debit to HSBC.

 

Which bodies can I refer this practice to?

 

The only information needed to setup a Direct Debit is your sort code and account number. That is NOT confidential information.

 

I suspect that the letter doesn't quite word it as you have described. Perhaps you can upload a copy of it.

 

Even if it does, it may be not be inline with Direct Debit Scheme rules and procedures but it is certainly not illegal.

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