I did reassure them that this was a bonafide business, their response was , when I tried 3 times to process the transfer- ‘ Mr G - we have told you on 3 occasions that we do not want to go ahead with this and it is in our rights to do so , so goodbye! Banks are just staffed with people who do not know what they are doing most of the time , they are scared of having to pay out for fraud despite making billions of profit providing no service and employing no worthwhile staff. I have and regret not going to another agency to deal with my business , TorFX- which happened to be cheaper, better exchange rate and superb customer service . Natwest - you are a disgrace

They just did not like that we were putting a deposit down to secure some fine art, it was only 5000.00 Euros, but they said that because the purchase did not fit the bank"s profile they had every right to stop our transaction. I said that I knew the gentleman and that all was legitimate but they said "no" and not to ask again . Have been a high spending customer with this bank for 30 years so they know my history . I believe it is just youngsters who now control the banks dealings , there is no loyalty given to long standing customers- it is simply - computer says no - with no recourse as no local banks anymore and no one to complain to . It is a very bad state of affairs and one of the reasons I am planning to remove my wealth and business to another country.

I recently visited Rome and wanted to purchase some paintings from a dealer who was the third generation in his family to continue the fine art business where he worked. The business is a legitimate business but as it is in Italy the dealer could not accept a cash deposit and did not accept credit cards and suggested I do a bank transfer when I got home to secure the paintings until the export license came through. Natwest has been utterly obstructive and has point blankly refused to let me pay . The money is not theirs to dictate how I spend it , this is absolutely disgusting. I wondered if anyone else had problems with this useless bank .