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    • Hi, I’ve just spotted an Arrangement to Pay marker (TransUnion) on my Barclays Mortgage account for 1 month in March 2022. I’ve spoken to Barclays Customer Service and Complaints about this and they’ve given me some background but have closed my complaint: Direct Debit for mortgage bounced in February and I didn’t notice this at the time. Realised there were arrears in March and called customer service straight away. Offered to pay half the arrears on the call with the other half of the arrears the following month. I prob suggested or accepted this as had done that many years previously when I was a poor student with no adverse consequences. Paid in accordance with this. Barclays call notes report they informed me credit reference agencies would be notified and I indicated I understood. However, complaints team couldn’t access the call because it was too old. They advised I could request a transcript through GDPR and complain via ombudsman if still unhappy - I’ll process the GDPR request this week. Whilst it may be factual that I entered into some kind of arrangement regarding the arrears, it wasn’t clear to me that they would be treating it and reporting it as a formal payment plan along with the potential consequences of this. At no point did I agree to or request to “reducing my contractual payments” - I paid my contractual amount for March and April with 50% more on top. I guess it’s likely they did say something vague about credit reference agencies and it’s also possible that I may have agreed without fully understanding it would be different to a late payment marker. I’m not 100% sure of the impact of the AP but I believe it did tighten up balance transfer and new card offers (Lloyds group in particular) even though the rest of my report is spotless and I have many years managing multiple high balance cards. Although it may have been less comfortable, I also believe I had the means to pay the balance in full if I’d realised the impact at the time. Finally, it feels like Ive been penalised for speaking to customer services directly rather than just upping my payments to cover the arrears. Historically, I was under the impression that Barclays mortgages weren’t even reporting arrears of less than 2-3 months as late payments - although this may have changed since the last time I was in arrears. I’ve had a browse through threads about AP markers and it seems like removal is unlikely if it’s deemed factual but it may be worthwhile escalating to FOS or ICO? Will update with transcript details once I’ve raised and received a response to my request. I suppose the upside of this is that I’ll be even more cautious about negative markers in the future. Thanks, J
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help please! bad vodafone signal


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Hi everyone I have had a Vodafone contract for 17 months now and for the past 2 and a half months I have had little to no signal. Ive been ringing every couple of days but unfortunately its getting to a point where I feel im being fobbed off. I just recently began adoption proceedings and I have missed calls from social workers. Im paying 29 a month for a useless machine. I would owe hundreds if I cancelled my contract and went to 02 and I just need advice

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Hi tealgirl6

 

Welcome to CAGlink31.gif

 

On this site we have a very successful vodafonelink3.gif Rep (Lee) operating here.

 

 

We advise you to follow this method to alert them to your thread:

 

 

To get this looked into further could we please you ask you to email HERE with the details quoting the code WRT135 - CAGlink31.gif Forum in the subject line

 

 

Once sent you'll receive an automated reply with a reference number.

 

 

To ensure that it reaches Lee could you update the thread with this and he'll get back to you as soon as he can?

 

Could you kindly let us know in detail the outcome in this matter once it's been resolved.

 

CAG

 

DX SITETEAM

 

Thread moved to correct forum.

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It wont let me submit an email ive typed everything in 4 times the site says they are unable to take emails

Is there any way the vodafone rep can get in touch

 

Please use this e-mail address instead of the above.

 

[email protected] ( No Spaces)

 

Quote this reference in the subject line - "WRT135 – CAG Forum"

 

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Hi Seanna,

 

I'm sorry to see the problems you're having with the network in your area.

 

Please take a look at our network troubleshooting guide and follow the steps.

 

If you're still having problems after trying this, we can look into everything further.*In order for us*to do this,* please resubmit the contact us form and include all requested information.

 

Many thanks

 

Jenny

Social Media Comms

 

Vodafone Limited

Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN

Registered in England No 1471587

This is the email I got today....I've already checked network etc and submitted this form a lot see...told you I was being led round in circles

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I marked the email "for the attention of Lee" and the reply I got back was the same email as before with the girl who wrote the emails name in red....seems like I'm still stuck

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Had zero signal yesterday rang 191 last night they said it would be fixed by 2pm this afternoon had no signal all day until I went into belfast city centre got home rang 191 and the advisor talked at me for 20 minutes saying there was another fault that will be fixed by 6pm tonight but I wont see if its worked for 3 working days...this has been going on since february 10th...at my wits end

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Hi tealgirl6

 

As soon as Lee contacts you, explain this to him, it sounds like the service has been poor and you are due a credit on your account as well as a reliable signal.

 

Had zero signal yesterday rang 191 last night they said it would be fixed by 2pm this afternoon had no signal all day until I went into belfast city centre got home rang 191 and the advisor talked at me for 20 minutes saying there was another fault that will be fixed by 6pm tonight but I wont see if its worked for 3 working days...this has been going on since february 10th...at my wits end
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I still have had no contact from lee. I've had little to no signal and have rang up several times and I keep being told to use GSM which I am. I missed 2 phone calls regarding my adoption application, just off the phone in tears feel like I'm going in circles. ..would love to cancel my contract but would cost a fortune

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Hi teagirl6

 

That is disappointing, sorry about the important missed calls. They normally let us know when they aren't going to be around. They work for Vodafone and assist their customers on this site.

 

I still have had no contact from lee. I've had little to no signal and have rang up several times and I keep being told to use GSM which I am. I missed 2 phone calls regarding my adoption application, just off the phone in tears feel like I'm going in circles. ..would love to cancel my contract but would cost a fortune
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Hi teagirl6

 

Write a Formal Letter of Complaint mark it as such. Explain what's happened (last 2.5 months - no signal, missed important calls - adoption, it's hit and miss if you can get a signal, making payments without a proper service), how they have let you down (numerous calls to customer service - no resolution) and what you want them to do (credit account, cancel contract as it's a very important time - adoption - you need a reliable service).

 

Send it to:-

 

Mr Jeroen Hoencamp

Chief Executive

Vodafone UK

[email protected]

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