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    • In the autumn of 2020, I decided to change energy supplier from British Gas to EDF. This went through with no apparent problem but after approximately two weeks, I received a letter from EDF saying "Sorry you're leaving us". I contacted EDF to say that I was not leaving and was told not to worry about it, that they would resolve it and to carry on with monthly payments to EDF.    Approximately 2 weeks later, I received a text message from EDF to say, "Sorry you're leaving us". I contacted EDF again to say I was not leaving and was again told not to worry and that they would sort it out. Two weeks later I had a third message, "Sorry you're leaving us...". I contacted EDF again, but this time raised a complaint because it was becoming stressful and annoying. I asked them to explain why this kept happening. After some investigation by EDF, I was told that Scottish Power was trying to "erroneously take over" my gas supply. I confirmed that I wanted to remain with EDF and did not want to move to Scottish Power. I was advised to forward any bill sent by Scottish Power to EDF so that they could deal with it, and not pay it. However, I have never received any bill from Scottish Power until July 2022.   I was then contacted again by EDF to say that Scottish Power was trying to take over my supply because my gas meter was registered at my neighbour's address, on the energy suppliers' national database. I requested that EDF change the details for me so that I could remain an EDF customer but was told that only the existing supplier could change the details and that I would have to contact Scottish Power and request that they change the details. I reminded EDF that I had never asked Scottish Power to supply me and that as my current provider, EDF should take on this responsibility, but I was told on a number of occasions that EDF could not do this and that I would have to contact Scottish Power myself.   I have since learned that I should never have been told this. Ofgem states that if a supplier tries to erroneously transfer a supply, the two suppliers involved should communicate with each other to resolve the problem as soon as possible, and not involve the consumer. However, this is where the real problems started. I contacted Scottish Power at least 20 times over the course of 2 months, by email, online chat and telephone and spent a considerable amount of time trying to resolve this issue. The main problem was that Scottish Power refused to discuss it with me because "I did not have an account with Scottish Power". I explained on numerous occasions that I did not want an account with Scottish Power and that I just wanted them to change the location of my gas meter on the national database, but they persistently refused. Scottish Power was generally very poor at contacting me, I was doing most of the running. My neighbour, who is supplied by Scottish Power and has been for many years, said that this has been an issue in the past but Scottish Power has never resolved it. He said that when I asked EDF to take the supply back from Scottish Power, his supply was also erroneously transferred to EDF against his wishes, causing even more problems. During this occasion, Scottish Power compensated my neighbour but still refused to assist me.   I have evidence of some of the correspondence between me and Scottish Power but not all because much was over the phone and on online chat. Each time I contacted Scottish Power a new member of staff dealt with it and so they had to record the same notes each time, considerably lengthening the process. I asked if Scottish Power could allocate someone to own the complaint but because I did not have an account with Scottish Power, this was not an option. After numerous emails to Scottish Power from my neighbour, who was trying to assist with the situation - sending his meter details, my meter details and asking that the database be updated with my address - he was asked to send photos of my meter to Scottish Power. I had already been asked this by Scottish Power and had duly sent them but received no response. My neighbour then forwarded the photos by his email to Scottish Power and they replied asking him to ask me to re-send the photos directly, which I did for a second time. This was the last correspondence I had with Scottish Power about the matter. They did not contact me again.   EDF contacted me to say that they had concluded the matter from their end and requested that they close the complaint, to which I agreed. A meter reader visited sometime after to read both meters and I (naively) assured myself that the details had been changed and that EDF had resumed supply. My bill increased, and my meters were then routinely read by a visiting meter reader every quarter. My last correspondence with Scottish Power was on 9th November 2020, when I emailed the photos of my meter for the second time.   Twenty months later, towards the end of July 2022, I was on holiday with my family. I came home on 13th August to find 6 letters on the doormat from Scottish Power demanding £2134.89 for gas supply. They are addressed to "The Occupier" so they have obviously not referred to my previous correspondence or attempted to ever resolve the initial request to change my details. This is contrary to recommendations made by Ofgem's "Erroneous Transfers" paper produced in 2016. One of the letters even says, "Welcome to your new home" as though they have no knowledge of the correspondence 2 years ago. I have received another bill from Scottish Power today demanding payment and threatening referral to a debt collection agency if it is not paid. The above Ofgem paper states that erroneous takeovers should be dealt with by the two companies concerned and not by the consumer at any stage. But in my case, it has been me doing all the running, all the phoning, emailing, talking online, etc. Neither supplier has really done that much and I believe that EDF should never have told me that I should try and resolve this with Scottish Power; and when I contacted Scottish Power, they should also have taken ownership of the problem jointly with EDF and resolved it directly with EDF.   I have taken legal advice and been advised that as this is a dispute between two energy suppliers rather than between myself and a supplier, it is more appropriate for me to contact both suppliers, summarise past actions undertaken by all parties, and request that the supply be transferred back to my original supplier. This sounds hunky dory but doesn't actually help. Two questions arise in my mind... 1. Do i have to pay the bill at all given that it is addressed to "The occupier"?  2. Should I provide my name in my complaint (not yet sent) or simply refer to myself as "The Occupier"? 2. I know I can refer to back-billing guidance but my instinct tells me I shouldn't have to pay any of this bill because the supply was taken over without my consent, I tried numerous times to resolve it to no effect, and was led to believe that I was then paying for the gas due to the actions of both companies. Does anybody think I have a case here and any suggestions about how to pursue it?   Many thanks if you have managed to read this far. Even more thanks if you have any advice :-)  
    • several other threads here too they will give up  just retail loss scammers, nothing ever goes back to the retailers anyway straight in their pocket straight down the pub!!   just like DCA's.   dont forget your cars v5c!! too   you MUST write to anyone one your credit file or banks etc, esp if you have debts that dont show that you might have last used/paid within say 7 yrs esle you'll get backdoor CCJ's.
    • Our produce is likely to be smaller, odd-looking, or even leathery after the hot, dry weather.View the full article
    • Yeah haha I had to do my drivers license literally last week, had completely forgot. Thanks DX,  that's great if they are powerless, but will they ever stop sending letters? I've gotten two just in the last month.
    • stunning aurora going on 1st of the season ...red alert pix from as far south as nth london!   see the glendale aurora APP or Facebook.   ray to 25deg here in far nth scotland   dx  
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help please! bad vodafone signal


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Hi everyone I have had a Vodafone contract for 17 months now and for the past 2 and a half months I have had little to no signal. Ive been ringing every couple of days but unfortunately its getting to a point where I feel im being fobbed off. I just recently began adoption proceedings and I have missed calls from social workers. Im paying 29 a month for a useless machine. I would owe hundreds if I cancelled my contract and went to 02 and I just need advice

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Hi tealgirl6

 

Welcome to CAGlink31.gif

 

On this site we have a very successful vodafonelink3.gif Rep (Lee) operating here.

 

 

We advise you to follow this method to alert them to your thread:

 

 

To get this looked into further could we please you ask you to email HERE with the details quoting the code WRT135 - CAGlink31.gif Forum in the subject line

 

 

Once sent you'll receive an automated reply with a reference number.

 

 

To ensure that it reaches Lee could you update the thread with this and he'll get back to you as soon as he can?

 

Could you kindly let us know in detail the outcome in this matter once it's been resolved.

 

CAG

 

DX SITETEAM

 

Thread moved to correct forum.

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It wont let me submit an email ive typed everything in 4 times the site says they are unable to take emails

Is there any way the vodafone rep can get in touch

 

Please use this e-mail address instead of the above.

 

[email protected] ( No Spaces)

 

Quote this reference in the subject line - "WRT135 – CAG Forum"

If I have helped you please leave me a message by clicking my star

 

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:thumb:

If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Hi Seanna,

 

I'm sorry to see the problems you're having with the network in your area.

 

Please take a look at our network troubleshooting guide and follow the steps.

 

If you're still having problems after trying this, we can look into everything further.*In order for us*to do this,* please resubmit the contact us form and include all requested information.

 

Many thanks

 

Jenny

Social Media Comms

 

Vodafone Limited

Vodafone HQ, The Connection, Newbury, Berkshire, RG14 2FN

Registered in England No 1471587

This is the email I got today....I've already checked network etc and submitted this form a lot see...told you I was being led round in circles

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Hi tealgirl6

 

You need to use follow the instructions in post '2'. Write 'Attention of Lee'

 

I haven't been contacted by Lee or anyone yet....please help
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I marked the email "for the attention of Lee" and the reply I got back was the same email as before with the girl who wrote the emails name in red....seems like I'm still stuck

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Had zero signal yesterday rang 191 last night they said it would be fixed by 2pm this afternoon had no signal all day until I went into belfast city centre got home rang 191 and the advisor talked at me for 20 minutes saying there was another fault that will be fixed by 6pm tonight but I wont see if its worked for 3 working days...this has been going on since february 10th...at my wits end

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Hi tealgirl6

 

As soon as Lee contacts you, explain this to him, it sounds like the service has been poor and you are due a credit on your account as well as a reliable signal.

 

Had zero signal yesterday rang 191 last night they said it would be fixed by 2pm this afternoon had no signal all day until I went into belfast city centre got home rang 191 and the advisor talked at me for 20 minutes saying there was another fault that will be fixed by 6pm tonight but I wont see if its worked for 3 working days...this has been going on since february 10th...at my wits end
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I still have had no contact from lee. I've had little to no signal and have rang up several times and I keep being told to use GSM which I am. I missed 2 phone calls regarding my adoption application, just off the phone in tears feel like I'm going in circles. ..would love to cancel my contract but would cost a fortune

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Hi teagirl6

 

That is disappointing, sorry about the important missed calls. They normally let us know when they aren't going to be around. They work for Vodafone and assist their customers on this site.

 

I still have had no contact from lee. I've had little to no signal and have rang up several times and I keep being told to use GSM which I am. I missed 2 phone calls regarding my adoption application, just off the phone in tears feel like I'm going in circles. ..would love to cancel my contract but would cost a fortune
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Hi teagirl6

 

Write a Formal Letter of Complaint mark it as such. Explain what's happened (last 2.5 months - no signal, missed important calls - adoption, it's hit and miss if you can get a signal, making payments without a proper service), how they have let you down (numerous calls to customer service - no resolution) and what you want them to do (credit account, cancel contract as it's a very important time - adoption - you need a reliable service).

 

Send it to:-

 

Mr Jeroen Hoencamp

Chief Executive

Vodafone UK

[email protected]

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