this is the one i used yes, to no use.

Not yet, weekend, post office not open, cant send any letters. Will do Monday. Shouldn't have to though, shouldn't be this difficult should it.

Update Spent hours on Live Chat with no luck. Just keep passing me from advisor to advisor and now they've just left the chat hanging nobody else responding. Can't complain on their website using the form as it says the it's unavailable due to maintenance. I've wrote an email to the CEO email address. Is there anything else that I could do that anyone could suggest. We are so anxious about this as we could lose the plot we want if we don't get it resolved.

Thanks to both above who replied. I've sent an email to the CEO. And I'll be mindful about the credit file in future

Hi Wondering if anyone can help. Quite upset about this. I've only just found out about this as I have applied for a mortgage and the mortgage broker told my wife that the only reason we can't go ahead and buy our new home is because I've missed 4 payments with Three. I haven't had a contract with Three since 2018. I defaulted on a Three mobile account back in 2018. Went through a tough time, couldn't afford to pay my debts over so offered creditors token payments as it's all I could afford at the time, hence the default. That default was entered on my TransUnion and Experian reports in December 2018. Looking at the payment history it has showed 'D' (defaulted) from December 2018 for every month up until May 2023 when it stopped being reported for some reason. When I was asked to take a look at my credit report by the broker, I had no idea what she meant because as far as I was aware the account had defaulted almost 5 years ago. When I looked, it seems Three have created a NEW account entry on my credit reports, I now show as having 2 accounts. Both with the same start date, 04 August 2017. The original one shows all my payment history up until May 2023 when reporting stopped. On the 'new' Three entry on my reports, there is no payment history from the last 5 years other than an 4 missed payments. I believe this isn't right as the only missed payments that should have been reported on my Three account are the ones from before the default in 2018. Also, why have they made a brand new account on my report, with 4 missed payments when the account was closed a long time ago due to default. On my credit report it's appearing as a brand new account, incorrectly reporting missed payments and now our mortgage broker says we can't go ahead with the house due to this one issue. Could anyone advise what to do here? Tried calling Three earlier today and got absolutely nowhere. Nobody seems to be able to help or want to help to be honest. When I took the decision to default on my debts I knew the consequences and my credit rating would suffer for a number of years. Worked so hard to get back to a reasonably ok financial position, never missed any payments since I defaulted on my debts and all we have wanted since sorting out debts is to buy a home. We are so close yet can't because Three have messed my credit file up. Any advice would be much appreciated.