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I have had my Sky Digibox for many years and I have got recordings saved on them that I have had a long time - it would break my heart if I had lost them forever.       I contacted Sky but I almost made the mistake of accepting an offer where I would have to pay £31.50 and wait a whole month without television in my front room for it. I am in debt at the moment and I don't want all this on top of everything else - thankfully I have since cancelled it two weeks later when I told the person on the phone that it is the dish which is at fault as well as the fact that I live in a communal Housing Association property, and so that is one of very few weights off my mind. I emailed the Housing Association's Repairs department and they said that they will contact an electrical company to come out and see to the dish outside. I received a telephone call on Friday 24th May from the man to say that he will arrive on Wednesday 29th May 2024 to do the job. He arrived at around 9.40 am on Wednesday as promised; he went into my flat and had a look at the Sky box and saw the blue screen on my front room TV set, indicating no signal. He also looked outside as to where the dish was.  The main problem was that the ladders that he had with him were not enough to reach the dish outside as the dish was towards the top of the building - obviously the Health and Safety aspect of the job didn't allow him to do this. He then mentioned that whether he could do the job as a result of getting onto the roof and doing it like that as the dish is closer to the top. He said that he needed the key to enter the loft part of the building in order to reach this, and he needed to contact the Housing Officer at the Housing Association who had key to this, but lo and behold, he came on the Wednesday to do the job, and guess what? Wednesday was the Housing Officer's day off and so therefore he was unable to contact him for the key so that he could do the job! I just couldn't believe it myself. I am personally annoyed because this has not been sorted, and the man who came to do this is also annoyed because he came all the way to Nottingham from Peterborough, and he said to me that he won't get paid if he cannot do the job, so you see, we are both angry about this for different reasons. We are both in the same boat with regards to frustration, and we both want to see a conclusion to this, once and for all. Sometimes I wish that I didn't live in a flat which is in a communal building and I am thinking of getting a transfer to a one bedroom flat that isn't in that sort of place. I pay around £85 a month in a Direct Debit to Sky to receive their TV services which I cannot use at the moment, and I don't have much money in my bank account as it is due to one thing and another. I also pay nearly £14 a month to TV Licensing so that I can legally watch TV in my front room. I pay for Sky hence the fact that I want the Sky service in my front room and not Freeview. Also, as the General Election is coming up in five weeks' time, I want the satellite TV to be working properly so that I can catch up with what is on the news channels, and I feel rather "cut off" from that at the moment, and I want it working in time for Thursday 4th July 2024 for ovbious reasons . I have Freeview in my bedroom, but that is not the point  - I don't want to be limited to my bedroom every time I want to watch TV. I have tried putting the Freeview in te front room but it doesn't seem compatable for the same uses that I usually have Sky for.  Sunday 9th June 2024 is Day 27 of the satellite TV not working in my flat, and I feel that something needs to be done about this. You can take this message as a complaint if you like, but nevertheless, I want this message to be acknowledged and also something to be done about what has happened. I have enough on my plate with regards to health problems and depression without things like this making things worse. I would appreciate it if something was done.  I don't like naming and shaming but it is Matthews and Tannert's fault that I am in this situation in the first place, and sometimes I wish that I could sue them. In a nutshell, I have had more than enough after being without TV in the my front room for nearly four weeks. Also, at a time like this, I am missing so much of interest on TV what with the General Election comning up in just a few weeks.
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Microsoft: Incompetence, fobbed off, frustrated misled REPEATEDLY


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Hello, I am not sure if this is the correct board to post in, please feel free to move this thread if this is the case.

 

Hello CAG, I am a new member here! Please bare with me as I try to explain my issue:

 

I have been a Microsoft customer for almost 12 years and now they seem to be stone walling me with an issue in relation to Halo 2 for PC.

 

I first contacted them on 7th April and I have reported my issue to them almost on a daily basis since then and I have not got a very good service. I have been repeatedly fobbed off, lied to, and only ended up extremely frustrated at the end of each contact. Only saying I have to wait a number of days despite being given dates that have been and gone including 13th, 14th and 15th April for a solution. And yet, here I am, still waiting for an answer.

 

The problem is simple.

 

I have Halo 2, it requires an activation key to be used. I have entered that activation key and it activates successfully when you activate it online over the internet. When I try and play the game, I get the following screen:

 

xbl_h2_zps31688a3c.png

The game I have is completely original, bought from a store around 7 years ago and I have had no trouble with it till now. I have contacted Microsoft repeatedly about this (I have chat logs to prove it) and on each occasion, I have had false promises of this and that.

 

I have the original game and here is the picture as proof:

 

IMAG0097_zps482959a0.jpg

I don't know what else Microsoft need to provide me a solution to this problem. I omitted the key from this post in order to prevent it being misused by other people, but I forwarded the original and unedited image to Microsoft's customer support in it's entirety including the key. And 8 days after bringing it to thier attention, I am still being fobbed off and lied to with false promises that have never materialised. I have now been told to wait till the 18th and that would equal 11 days after first bringing the problem to thier attention. Even though I was promised a reply and a solution on the 13th, 14th, and today yet I am still waiting and now being told to wait till the 18th. This is AFTER I was promised a solution on the other said 3 days, and nothing came. Is Microsoft support this bad?

 

I have had enough of the diabolical treatment I have received the the lies I have been told for 8 days as of today. Is Microsoft THAT incompetent and ignorant?

 

I am at the end of my tether and extremely frustrated, what can I do about this to force the issue and get a solution as promised repeatedly on 3 different days that I was promised a solution?

 

Thanks in advance.

Edited by «THÖMÅS®©™»
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What response did they give you? Also, if you are only playing single player, you can get a no-cd crack. perfectly legal to use as you own the original game.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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Woops. Sorry i skimmed over it.

 

Can i ask if you've made an official complaint and escalated it out of the char reps hands into a senior managers view?

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The time to get a formal complaint in. Skip the phone.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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How do you mean you get fobbed off when you send a formal complaint?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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They lie about sending the issue to the "Advocacy Department", I am now even suspicious that it is non-existent to be honest.

 

April 7th: Report the issue to Microsoft, they "escalate" it to the "Advocacy Department".

April 13th: I go online to thier support to ask them what the delay is and they tell me that it was never escalated to the "Advocacy department". I'm promised a solution on April 13th, and have evidence to show this.

April 14th: Still no solution, I go online and am promised a solution on April 14th.

April 15th: Still no solution, I go online and am promised a solution on April 15th.

April 16th at 01:18am: I am online again, and for around the 11th time, they promise me a solution that never materialised. And as of writing this post, I am still waiting.

 

During these times, I have been given various "get out free" excuses, including "backlogs", "delays", "you issue is complex" (when it is a product key issue and nothing more, it's not rocket science to resolve this problem), and I feel as though I am being deliberately fobbed off, and lied to because they would rather completely ignore the problem rather than fix it!

 

I have so many chat logs that have been emailed and I have proof that I have been promised so many times a solution on so many different dates, that I have lost count.

 

This is incompetence at it's best since I ever had a laptop or an XBOX 360. I don't know what they want from me, I really don't. I am seriously considering legal action as they are making me ill through the stress they are causing by ignoring the problem, stalling, and fobbing me off rather than simply either re-enable my current product key, or give me a new one. How is this "complex"? This is probably the worst excuse in internet history!

 

If anybody is prepared to take this on, I will be happy to forward the emails of the chat logs to see them, if so, please PM me your email address so I can send them to you.

Edited by «THÖMÅS®©™»
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I think you really need to get a full written complaint in.

 

Im unsure who the regulator would be to solve disputes in this type of problem. Perhaps others will know.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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They lie about sending the issue to the "Advocacy Department", I am now even suspicious that it is non-existent to be honest.

 

April 7th: Report the issue to Microsoft, they "escalate" it to the "Advocacy Department".

April 13th: I go online to thier support to ask them what the delay is and they tell me that it was never escalated to the "Advocacy department". I'm promised a solution on April 13th, and have evidence to show this.

April 14th: Still no solution, I go online and am promised a solution on April 14th.

April 15th: Still no solution, I go online and am promised a solution on April 15th.

April 16th at 01:18am: I am online again, and for around the 11th time, they promise me a solution that never materialised. And as of writing this post, I am still waiting.

 

During these times, I have been given various "get out free" excuses, including "backlogs", "delays", "you issue is complex" (when it is a product key issue and nothing more, it's not rocket science to resolve this problem), and I feel as though I am being deliberately fobbed off, and lied to because they would rather completely ignore the problem rather than fix it!

 

I have so many chat logs that have been emailed and I have proof that I have been promised so many times a solution on so many different dates, that I have lost count.

 

This is incompetence at it's best since I ever had a laptop or an XBOX 360. I don't know what they want from me, I really don't. I am seriously considering legal action as they are making me ill through the stress they are causing by ignoring the problem, stalling, and fobbing me off rather than simply either re-enable my current product key, or give me a new one. How is this "complex"? This is probably the worst excuse in internet history!

 

If anybody is prepared to take this on, I will be happy to forward the emails of the chat logs to see them, if so, please PM me your email address so I can send them to you.

 

 

 

It's only a computer game at the end of the day, don't let the stress make you ill.

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I think its more to do with the fact that they have basically blocked him from using a product he has paid for gany. Think how many others could be affected.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

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This is quite a common issue. Have you tried the fix in http://support.microsoft.com/kb/960480?

 

Are you using your original windows live account? From memory there is a limited number of times you are permitted to reinstall/reactivate the product. It is designed to prevent piracy.

 

I'd try phoning them rather than trying to do it online. Anyway, Halo 2 is now an extremely old game I can't imagine it is more than a tenner. If I recall correctly they have also re-released it to help deal with compatibility problems which arise when using a newer version of windows. I think we were in the XP age when Halo 2 was released, so you may have problems if using Vista/W7/W8.

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Personally, i would just use a no-cd crack. IIRC halo 2 doesnt have any DRM so a no cd executable is perfectly legitimate to use providing you own the account. Of course, it wont connect to windows live, so no multiplayer, but the game is still perfectly playable.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Are you using your original windows live account? From memory there is a limited number of times you are permitted to reinstall/reactivate the product. It is designed to prevent piracy.

 

I'd try phoning them rather than trying to do it online. Anyway, Halo 2 is now an extremely old game I can't imagine it is more than a tenner. If I recall correctly they have also re-released it to help deal with compatibility problems which arise when using a newer version of windows. I think we were in the XP age when Halo 2 was released, so you may have problems if using Vista/W7/W8.

 

I know this, but I own both the original game and CD key, the proof is above. Halo 2 was designed for Windows Vista, but WILL run on Windows 7, I have been running it on Windows 7 for ages. No trouble at all till I had a system crash (HDD failed) and had to buy a new system disc and re-install Halo 2 as a result. Then this mess started and I cannot believe how arrogant and stubborn Microsoft are being about it. It's not as though I am trying to rob them of billions of pounds is it. Why should I pay for a new game when it was not my fault that my HDD failed, why should I buy a new game when Microsoft have the solution but refuse point blank to provide it.

 

In my view, talking to Microsoft is like playing chess with a pigeon, the pigeon will knock your king over, then strut its stuff then fly off. In short, I am saying that no matter how many times I demand a solution, they will fob me off, take the liberty, and wind me up more and more. And I swear they are doing it on purpose so that they have an excuse to either end the chat, or hang up the phone on me. That is very bad business practice, and they know it. I have explained the problem so many times that I have lost count, and they wind me up by asking me what the problem is. When they know what it is when I give them the service request numbers that I have. I honestly don't know what I have to do to get through to thier thick skulls. It's like talking to a zombie. You never get anywhere with a zombie.

 

I have had one Windows Live account, and I upgraded it to Gold on October 27th 2013. And still, I get treated like this. It is diabolical!

 

I accept the "prevention of piracy" thing. However, I am the owner of the game and product key within, and have been for YEARS. Yet I am still fobbed off, ignored, and mocked.

 

I swear that they get some kind of satisfaction out of making me ill. If they did not, I would not have started this thread, but rather playing Halo 2 instead.

 

I have also tried to phone them, repeatedly, same old stuff, same old fobbing off, same old excuses.

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Who likes my avatar?:whoo:

 

Usernames no bad either :)

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

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Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

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Thor from Stargate SG1

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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They all look the same to me since theyre clones ;)

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Are you two on the same planet as me :becky:

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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