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    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Sale of Goods Act


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I bought a laptop from PCworld, in the first year of ownership it started to over heat, I sent it away for repair and it came back and worked ok for about 3 months then it started to over heat again and I sent it away again and it came back fixed.

 

About 6 months ago the fault started again I arranged again for it to be repaired, this time stating the sale of goods act because it was outside of the warranty, it came back again after about 2 weeks fixed.

 

The fault has just started again and I will be contacting them again to get it fixed, the issue I have is if it keeps going wrong every 6 months at what stage will they no longer be obliged to fix it, it is an i7, 17 inch laptop so its a good spec and I like the laptop.

 

Should I request a more permanent remedy, ie replacement, refund, I understand it would possibly be a partial refund because I have used it a lot, just wondering the beast plan of attack.

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Have they given a reason why it was overheating, and what they have actually done to "fix" the issue?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Its all documented on their system and I have records of all times it has been away for repair.

 

They never told me what was done on the first 2 repairs but on the last repair (SOG) they replaced the fan.

 

They have been very good so far the only issue I had I was in a telephone queue for 2 hours booking in the SOG repair, they had tried to ring me but I was driving so had to call them back, they sent me a letter saying they had tried to ring.

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Hi Mr. Happy

 

I would write to Currys/PC World, explain that the product has failed on numerous occasions since purchase, it has been in for repair on numerous occasions. Explain that you now require Currys/PC World to replace the product. Send them the appropriate template. You need a permanent solution. There have been additional costs to you each time the product has failed.

 

 

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act#link-4

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That was quick going, they have contacted me already and arranged for it to be looked at.

 

They said there is a fee to be paid for the assessment that will be refunded if its a manufacturer fault, I said no there isn't and he just carried on with the booking in process.

 

quite impressed so far.

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I had a whatever happens policy on another laptop, it went faulty regularly and they were persuaded to replace it, this is the replacement so it was paid for by an internal voucher.

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Pretty much, the new one was a different model and over heating is a known fault on them, found out a bit too late, I have made them aware that I will continue to have it repaired if it continues to go wrong.

 

I was fed up of the hassle with the WEH policy on the last laptop that I refused to take it out again, SOG has been OK so far.

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hmm hp or compaq

 

G6, G62 dv6 or CQ Range, all prone to overheating

 

the good news is they are easy to clean yourself, the bad news is its an "unrecognised" but very common issue, personally its bad design

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Mjvaj well done you guessed it envy17.

 

The cooling ports are as clean as can be expected, I was wondering if the heatsink compound is degrading.

First time it went in for repair all cpu's were over heating, second time they were all hot but the gpu was sky high, gives me the impression they replaced the compound on the CPU only.

 

I am fully capable of fixing it myself, pretty reluctant to do so because if it needs parts I do not want to pay for them.

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have to admit i didnt read the i7 part sorry

 

problem wiith the envys is theres 3 fans and they tend to keel if even one gets clogged

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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No need to apologise Labrat

 

I took the laptop into our local Currys World with a copy of the email booking it in, apparently it hadn't been booked in properly so brought it back and they are going to contact me when it is ready to be booked in for repair.

 

Thats more like the Knowhow we all know and love.

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  • 4 weeks later...

It took over a week for them to contact me again but it went off again last week, got it back now which I was quite pleased about quite prompt service.

 

Sounds like a bag of nails, flickering display and another scratch on the case, only a small scratch but a scratch more than it went away with.

 

Guess I am going to have to get it booked back in again.

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The issue is just bad heat extraction, the fans are inadequate, the heat sinks don't have enough metal and is shared between the CPU and the GPU.

 

When these HP laptops overheat, it causes the ball solder joins on the GPU to weaken and crack resulting in distorted picture or complete black screen. They are made with ball solder joints to save on the few pence that it would have cost them had they used pins instead.

 

This problem has been around for years on HP / Compaq laptops, on many of their models, they are aware of it but they won't do anything about it. The only thing they done was release BIOS updates to keep the fan running full speed.

 

I love the style of the laptops, but really will avoid them like the plague now.

 

Also the case for some Acer laptops, namely the Aspire range.

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  • 1 month later...

I sent it off for repair again, they had it a week and returned it.

 

I turned it on, immediately still sounds like a bag of nails, they have replaced the LED panel and restored to factory defaults so all my data has gone, that is a pain in the butt because I need to install all my programs and data again, luckily I was aware of possible data loss as the guys in the shop told me, everything is backed up real time to a NAS drive so its not a problem, this would have been acceptable had it fixed the fault but the screen was clearly flickering still.

 

I have got to a stage where I know they do not have the ability to fix it, I gave them a 5 day deadline to refund or replace.

 

SOGAS states

repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer

 

This last episode has almost taken 2 months and it is still not resolved, I need the computer for college and training for my Diploma, I have been borrowing my sons laptop but that has now gone faulty.

 

It has not been fixed in a reasonable amount of time and has caused extreme inconvenience, they are clearly in breach of the SOGA I am hoping to hear from them by Monday or will be taking them to the small claims court.

 

What can I claim for? just the value of the laptop or can I claim for loss due to inconvenience, I am happy to get a replacement of similar spec, I also understand that they make make a deduction because I have had some use of it, not sure how much of a deduction I should accept because it has continually been going wrong.

 

I will give them a ring on Monday as a last chance to resolve things but have no faith in their ability to fix anything, I have an account with money claim online already so just hoping for any advice from anyone here before I proceed.

 

Cheers

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all I found for £50.00 at currys they say all records wil be lost if there is no back up as you have a bug, then I found out all they did was to re-set to original (for £50.00) and that although the laptop bought 2 months ago warranty not covered an external download (bug) what bug = name - answer do not know,.

 

week later more problems after downloading original programmes which were wiped off, so I found a reset area and two points = 1 x reset to factory settings, or reset without loosing data and personal files, so I did the 2nd option and all files except Office etc were still there = cost to me NOTHING? how long are they going to stay in business defrauding the public|?

:mad2::-x:jaw::sad:
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The people who go to pc world with a computer issue, tend to be totally clueless when it comes to their systems. Therefore, they will believe and pay pcworld anything as long as they get it working again.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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It appears there is as much tumbleweed at Knowhow as there is on this forum, sent 3 emails and 2 messages on their contact form and no response in over a week.

 

Was reluctant to phone because of their 0844 number not covered by my phone inclusive plan, did anyway and they have changed it to a 0344 number which is covered.

 

Been passed from pillar to post first went to customer services, then passed to out of warranty repairs, then passed to out of warranty repairs, now expecting a call from out of warranty repairs, how many out of warranty repair departments do they have?

 

May try Seb James next, then I have http://www.justice.gov.uk/courts/procedure-rules/civil/rules/pd_pre-action_conduct to help me prepare my case if no success.

 

Could do without Small Claims but cant afford a new laptop at the moment.

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They didn't ring me back so I rung them back, eventually got through to the correct department.

They have agreed to give me a partial refund, estimate £350 I consider it fair for a laptop that cost £750 3 years ago.

 

They are picking it up today and promised a quick turnaround on the production of the voucher, would have preferred it fixed because I need to find extra cash to be up and running with another laptop but they can not fix it.

 

The last few people I spoke to were very reasonable and helpful, all along they have very professional and knowledgeable people.

Lets see how it goes getting the voucher, half term before college again hopefully sorted before then.

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