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    • I'm not sure on the best option here, I'm happy to go with Tomlin, however I can afford to pay this one in full if needed and wonder whether I should be trying to get a reduced amount, perhaps in the court hallway before going in? that would require submitting a WS of some sort. What I 'like' (strong word) about TO in this instance, is that it allows me to keep my savings to hand for further accounts needing attention in the near future and I would hope gives me some control over the pcm amount.. I've read a number of TO threads now (fell to sleep at the keyboard last night ) but have a few questions please: - Do I specify the payment arrangement in a TO or the claimant? I'm thinking 20% lump upfront plus 96 months of circa 60 squid. - Who decides repayment amounts if CCJ is granted? if the judge, then do I submit I&E at any point? Given the amount of total debt across all my claims, I need to ensure anything I commit to is future proofed. I wouldn't want all my disposable income sent to this one debt, only to have another one in a month or two.
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    • Few tweaks as the run order was completely messed up and the main point of your defence (reconstituted agreement) pushed to the bottom of the statement.   I, XXXXXX, being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim and further to my set aside application dated 1 November 2022. 1.The claimants witness statement confirms that it mostly relies on hearsay evidence as confirmed by the drafts in person in the opening paragraph. It is my understanding they must serve notice to any hearsay evidence pursuant to CPR 33.2(1)(B) (notice of intention to rely on hearsay evidence) and Section 2 (1) (A) of the Civil Evidence Act. 2.  I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much reduced cost to the amount claimed and which the original creditors have already wrote off as a capital loss and claimed against taxable income as confirmed in the claimants witness statement exhibit by way of the Deed of Assignment. 3. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights.  This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information).  The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 4.  I became aware of original Judgement following a routine credit check on or around 14th September 2020. 5. The alleged letter of claim dated 7 January 2020 was served to a previous address which I moved out of in 2018, no effort was made to ascertain my correct address.  I have attached a copy of my tenancy agreement which is marked ‘Appendix 1’ and shows I was residing at a difference address as of 11 December 2018 and was therefore not at the service address at the time the proceedings were served.  I have also attached an email from my solicitors to the Claimants solicitors dated 14 July 2022 which was sent to them requesting that they disclose the trace of evidence they utilised prior to issuing the proceedings against me.  This is marked ‘Appendix 2’. The claimants solicitors did not provide me with these documents. 6. Under The Pre-Action Protocol for Debt Claims 2017 a Debt Buyer must undertake all reasonable enquiries to ensure the correct address of a debtor, this can be as simple as a credit file search. The Claimant failed to carry out such basic checks. Subsequently all letters prior to and including ,The Pre action Protocol letter of claim dated 7 January 2020 and the claim form dated 14th February 2020 were all served to a previous address which I moved out of in 2018. 7. Upon the discovery of the Judgement debt, I made immediate contact with the Court and the Claimant Solicitors, putting them on notice that I was making investigations in relation to the Judgement debt as it was not familiar to me.  I asked them to provide me with a copy of the original loan agreement but this was not provided to me.   The correspondence to the Claimant Solicitor's is attached and marked ‘Appendix 3’ 8. On (insert date) I successfully made application to set a side the judgment. The claim proceeded to allocation, 9. The claimant failed to comply with the additional directions ordered by District Judge Davis on the 2 February 2024 'The Claim shall be automatically struck out at 4pm on 3 April 2024 unless the Claimant delivers to the Court and to the Defendant the following documents.' None of these documents were received by the court nor the defendant by that date. (insert date you did receive the documents) I then sent a Data Subject Access Request to Barclays but no agreement was provided. Details the timeline of communication between myself and Barclays are attached and marked ‘Appendix 4’and the copies of correspondence between myself and Barclays are attached and marked ‘Appendix 5’. Remove irrelevant 10.The claimant relies upon and has exhibited a reconstituted version of the alleged agreement. It is again denied that I have ever entered into an agreement with Barclaycard on or around 2000.  It is admitted that I did hold other credit agreements with other creditors and as such should this be a debt that was assigned to Barclaycard from another brand therefore the reconstituted agreement disclosed is invalid being pre April 2007 and not legally enforceable pursuant to HHJ Judge Waksman in Carey v HSBC 2009 EWHC3417.  Details of this are attached and marked ‘Appendix 6’. The original credit agreement must be provided along with any reconstituted version on a modified credit agreement and must contain the names and address of debtor and creditor, agreement number and cancelation clause. 11. Therefore the claimant is put to strict proof to disclose a true executed legible agreement on which its claim relies upon and not mislead the court. 12. It is denied I have ever received a default Notice pursuant to sec 87(1) CCA1974.The claimant is put to strict proof to evidence from the original creditors internal document software the trigger of said notice.  13.   As per CPR 1.4(2)(a) the court encourages parties to cooperate with each other in the conduct of proceedings in order to try and save time and costs for the parties and to also save the time and resources of the court however, despite vast attempts at mediation the claimants have been most unreasonable and have remained unwilling to mediate. 14. Until such time the claimant can comply and disclose a true executed copy of the original assigned agreement they refer to within the particulars of this claim they are not entitled while the default continues, to enforce the agreement pursuant to section 78.6 (a) of the Credit Consumer Act 1974. I believe that the facts stated in this Witness Statement are true.  I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. Signed                 ………………………………………………….. Name                  XXXX Date                     30 April 2024   Run 3 copies Court /Claimants Sol/File
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Direct Scooters - Direct Bikes ***


valerie2014
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Hi,

 

I have an 18 year old son who has saved up for a very long time as he's still in full time education, to get a scooter for the first time.

 

He went to direct scooters. and bought a 125cc scooter.

He didn't go to the bottom of page and click terms and conditions etc and read all the small print.

 

The bike came around 11 days ago the day before we were due to go to London for the week.

It arrived by lorry and

 

when it came out it was in a huge cardboard box much like you get a bicycle in.

It was dumped on the pavement and the lorry left.

 

We couldn't budge it and found inside the box a very heavy large metal crate which the bike was inside.

We managed with three male neighbours to get the crate onto my patio and went to London.

 

When we came back it took 3 people to get the crate off etc.

When we saw the bike we found a huge dent in the exhaust pipe,

the matting that you put your feet on was covered in mud

and was damaged

and was not clipped down as two of the clips were broken.

It had been ridden for 4km by someone.

There were some scratches on it but nothing major.

 

No license plate and the wing mirrors, battery etc all had to be put on by us although we haven't done that yet.

Nobody has even sat on it.

 

Firstly discovering it was a chinese import was worrying but after looking it does say in one of the pages of terms etc that they import from china and india.

 

I contacted the company via email as soon as we saw the damage and they asked us for photos.

I had to wait for 2 days for my son to come home from a trip and this morning we sent the photos.

the email back i got was:

 

DIRECT BIKES

 

You received your bike on 21st February 2014.

You first informed us of any issue with damage etc over a week later on 1st March 2014.

 

The terms and conditions of sale clearly state:

 

12.1 If the goods we deliver are not what you ordered you shall be deemed to accept the alternative goods delivered to you instead of the goods as ordered unless you notify us of the problem in writing by recorded delivery to our contact address set out in clause 1 or email to in each case sending that notification within 24 hours of the delivery of the goods in question.

 

12.2 If the goods have been damaged or shortage upon receipt you agree to notify us of that damage/shortage in writing by recorded delivery to our contact address set out in clause 1 or by email to and in each case you agree to send that notification within 24 hours of the delivery of the goods in question.

 

You have not adhered to the terms and condition reporting the alleged issue within 24 hours of receipt. Under the circumstances we are unable to assist.

In turn, any such chargeback will be unsuccessful and are more than happy to pass this supportive information directly to your card company if required.

This is our final position regarding this matter.

 

Is there nothing we can do at all?

I realise there probably isn't but we didn't see the 'have to contact us within 24hours' part and wouldn't have even seen the damage in that time as it had not been taken out of its crate.

 

Is there any law in this country that wipe out the 24hour part of their terms if the bike is damaged and not as described?

 

The response in itself is odd coming from a supposed reputable company.

 

They asked us for proof and as soon as we sent it we get the rude response.

 

Also stating that they will tell my bank the rules of chargeback peeved me.

 

Hope someone can help

 

Thanks

 

Forgot to add that the reason they give for no license plate is that if they were to register it themselves and put on license plate it becomes second hand.

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Hi and welcome to CAG

 

Under the distance selling regulations you had 7 WORKING days to examine the goods. So no weekends of bank holidays. Irrespective of DRS, the goods are covered under the sale of Goods Act. Mainly 'item not as described or damaged'. Their terms and conditions are unfair and can be challenged under the CPUTR (Consumer Protection from Unfair Trading regulations)

 

As the bike was delivered damaged, the seller has a responsibility to remedy this by either sending another bike or collecting the damaged one and giving a full refund.

 

As for the number plate-rubbish. You don't pick up a car from a garage without number plates.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thank you for the reply. What should i do now as they won't respond to me at all? Do I phone trading standards or go through my bank? There is no way we can get it back in the crate etc. Not sure where to even start with this.

 

Thanks for the help

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Do not ring them. You can email but I prefer to write a letter. If you do so, write to:

 

THOMAS GOOLNIK (the current director) at

 

DIRECT BIKES LIMITED

5 ELSTREE GATE

ELSTREE WAY

BOREHAMWOOD

HERTFORDSHIRE

WD6 1JD

 

This should be a formal complaint as they are refusing you your rights. If you so choose, you can reject the bike.

You could try and contact Trading Standards.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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ok thank you for the help. I won't telephone and will write or email instead. I wish I could reject the bike but we had to take it out of the huge metal crate it was in to even see it and it would be impossible to get it back in.

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Does not matter. You had to take it out to inspect it. If you cannot get it back in, that is their problem, not yours. It is damaged. They may offer to supply the parts required to repair but as the seller, they are fully responsible to do so. They cannot expect someone with little or no experience to be able to do repairs.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Something you mention. That it has 4k miles on it ?

That is far from 'new'. I would hazard a guess that it's been sent out before, returned and they have sent it to you.

How could it cover 4km without plates.

 

Reject it as not as described, damaged under soga. If seller does not play ball take small claims action.

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  • 4 months later...

valerie2014 - I have sent you and email about your unfortunate experience with Direct Bikes.

 

Please do respond - and also please do come back to the forum and tell us what has happened so far.

 

It is clear to me that Direct Bikes's contract is calculated to deprive you of your contractual rights as provided under the Sale of Goods Act.

The terms of the Direct Bikes contract are unenforceable insofar as they apply to deadlines for reporting goods wrongly delivered or goods which are delivered in damaged condition.

 

Also I am very curious as to how an apparently new vehicle - unlicensed - can have 4km on the clock. It think that itself deserves questions to be asked and an explanation to be given.

 

I know that this forum is monitored by Direct Bikes and maybe they would like to come on to this thread and tell us all about it.

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  • 1 month later...
  • 1 month later...
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  • 3 months later...

davidlodger, I have unapproved your last post as what it contains could be a credit/debit card number and if so will be visible to all. Can you confirm what the number was?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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davidlodger, I have unapproved your last post as what it contains could be a credit/debit card number and if so will be visible to all. Can you confirm what the number was?

 

Also went out quoted in email notifications, so if it was a card number I suggest you have it blocked asap.

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Also went out quoted in email notifications, so if it was a card number I suggest you have it blocked asap.

 

Excellent point but I am not sure anything can be done about it now it is in an automated email sent out.

 

I will raise this with the 'higher ups'

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Have cancelled the card already just in case, thanks again.

 

You have done what I would have advised so good on you.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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  • 3 months later...

I purchased a scooter from Direct Bikes i received the scooter but 2 weeks have passed and i still haven't received the paperwork they have said they sent them three times and the last time was recorded delivery that was five days ago i just called them again and the couldn't give me the recorded delivery number the bike is useless without the certificates i'm pretty lost with what to do as they just jeep saying they will send more out that never arrive

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I purchased a scooter from Direct Bikes i received the scooter but 2 weeks have passed and i still haven't received the paperwork they have said they sent them three times and the last time was recorded delivery that was five days ago i just called them again and the couldn't give me the recorded delivery number the bike is useless without the certificates i'm pretty lost with what to do as they just jeep saying they will send more out that never arrive

 

 

better you start a new thread

 

 

of your own.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 6 months later...

Is there any updates to this thread?

 

It would be nice if we have a result.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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  • 3 months later...

Don't give up and fight them all the way. Direct Bikes try to bully all into submission and think that by denying everything you will go away, the also try to hide behind their email which is the only way you can contact them. Following the various threads and comments on different forums this usually succeeds.

 

 

They have to abide by the laws of this country which includes the Sale Of Goods Act and they cannot override your statutory rights, no matter what their contract or warranty says. The terms need to be fair and reasonable. If necessary take them all the way to the Small Claims Court, it will be worth it if you win in the end.

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  • 4 months later...
  • 4 months later...

Hi I wonder if any one can help me I bought a new scooter of direct bikes. I have had a lot of problems with the bike from day 1 but after I contacted them for spare parts they said my warranty was void because I didn't service the bike after 300 km . I assumed that the bike was new and as long as I run it in that would be ok so I payed for the parts myself and carried on more problems came so in the garage again it went more expense for me and to top it all it's in the garage now but can't be fixed as the engine has siezed once again I contacted direct bikes as the bike is only 7 months old and for the engine to cease up is unheard off. Direct bikes said the same again not serviced so they won't help just wondering if there is anything I can do the bike is newish for it to break is a complete joke

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Hi I wonder if any one can help me I bought a new scooter of direct bikes. I have had a lot of problems with the bike from day 1 but after I contacted them for spare parts they said my warranty was void because I didn't service the bike after 300 km . I assumed that the bike was new and as long as I run it in that would be ok so I payed for the parts myself and carried on more problems came so in the garage again it went more expense for me and to top it all it's in the garage now but can't be fixed as the engine has siezed once again I contacted direct bikes as the bike is only 7 months old and for the engine to cease up is unheard off. Direct bikes said the same again not serviced so they won't help just wondering if there is anything I can do the bike is newish for it to break is a complete joke

 

 

would be better if you start a new thread

of your own

 

 

you wont get seen here

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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