In this situation, the iPad is not responding and conventional diagnostic tools are ineffective. Is the fact that it does not turn on at all not enough evidence? If not, I am not quite sure on how to obtain an independent report?

Quick update. After sending an email to Apple, explaining their obligations as a seller and referring to Consumer Laws in the United Kingdom, I received an update from them. They simply directed me to an official page on their website that provides details about what consumers are entitled to under the consumer laws. You can find the information at the following link: Apple Legal - Legal - Apple Products and Consumer Laws in the United Kingdom - Apple WWW.APPLE.COM . I find the paragraph below to be particularly contentious: Their own interpretation of the law appears contradictory. Furthermore, how can one ever prove that a defect existed at the time of delivery?

I wanted to say thanks for your advice on my faulty iPad issue. It is really helpful and gives me some direction on what I should do next. But I still have some questions, if you don't mind. Do you reckon I have a chance of winning this thing, based on what I told you? I know it's not cut and dry, but any opinion you have would be appreciated. Also, is it worth the hassle of pursuing this legally? I'm worried it could end up being expensive and time-consuming, so I want to make sure it's worth it before I dive in. Lastly, if I do decide to go down the legal route, how would I even start? Would it be through the Small Claims Court or some other way? Thanks again for your help, and I hope to hear from you soon.

I purchased an iPad Pro three years ago directly from the Apple Store and have used it regularly without any issues, including no noticeable battery problems over time. However, one morning, the device wouldn't turn on despite my attempts to fix it using online advice. I contacted the Apple Genius team, who quoted me over £400 for an out-of-warranty replacement. When I tried to claim a replacement under my consumer rights, I was informed that I needed to prove that the device was faulty from the factory. Unfortunately, since the device doesn't turn on, there's no way to run a diagnostic and provide such proof. What options do I have?