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Iceland Bonus Card lost money ***RESOLVED BY ICELAND + £35 GOGW!!***


rapster01uk
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Hi.

I topped up my Iceland Bonus Card this morning, waited a few hours for the balance to update, to find that it updated with a shortage of £50.

Emailed their resolution team, no response.

Phoned their customer service department, they couldn't understand that the balance was updated but incorrect, told me to wait 24-48 hours for the balance to update.

Emailed Customer care, no response.

Messaged them on twitter and facebook, no response.

 

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go do a chargeback to your bank.

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you ring your BANK and do a chargeback.

nothing to do with iceland.

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I wasn't saying it was Iceland,

what I am saying is that Iceland are saying they have received the payment,

my bank is saying they have made the payment,

but Iceland are saying they only received part of the amount. 

do I chargeback the whole amount, or just the amount that Iceland are saying they haven't received.

 

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not sure you can chargeback a partial sum of a higher transaction made by a debit card.

chargeback the whole payment made.

let things settle if it works.

then use the iceland card as normal

dx

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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you can chargeback partial and if you got part of what you paid for you should only do a partial.

When you explain the situation to your bank, they will likely tell you to raise one for the difference

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Can I play devil's advocate and suggest the entire amount should be sought with a chargeback?

You can always re-credit the card with new funds once that's done.

The reason I say that is because it's quite possible when Iceland realise what's going on they will simply freeze the card or some such action, which will then leave the OP unable to access the £35 they don't dispute. Depends on how Iceland choose to handle it I suppose.

Edited by theberengersniper
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Yeah, they finally got back to me today, apologised for the error and credited me with £85 on top of the £35 they credited yesterday, so basically gave me £35 for free, happy days.....

On top of that I still got the £1 for every £20 put on, so another £5 free as well......

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  • Ethel Street changed the title to Iceland Bonus Card lost money ***RESOLVED***

:cheer2:

10/10 Iceland

thread title updated

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • dx100uk changed the title to Iceland Bonus Card lost money ***RESOLVED BY ICELAND + £35 GOGW!!***
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