Jump to content

  • Tweets

  • Posts

    • I have an interesting thought and one that I wondered if people had any advice.   I work within a Support Environment assisting customers with issues on their Telecoms based products. B2B.  Broadband, Phone Lines,  Mobile Apps. Help companies stay connected.    Yesterday I had a phone call with a customer, They had sent in a request to action next day by 4PM.  They called yesterday to reach me to query as they hadnt recieved an email confirming it would be done. We send emails saying "Thank you for getting in contact your case ref is xxxx" But nothing Human.    I answer the phone, check the case - Tell him its been allocated and will be dealt with by an engineer accordingly.  He asks for a timeframe and i explain that they will be completed accordingly by the time he has requested - 4PM.  Essentially the call isnt anything special - Just try to explain it will be dealt with.    Customer hangs up. Calls back instantly 10 mins later and asks the same question again in which we get a notification accordingly.  I pick it up and email to confirm if will be done.    The response - "I recieved a cold response and didnt feel very welcome over the phone.  "I am disappointed in the attitude from the call"   Yes we all get customers like that....    ----------------------------------------   Ill be honest - I am quite direct in my approach in life but its just a personality thing...  But the reason for the thread is this...    Is this a warning sign that I have run my course with the Telco Industry? Im consistently having these issues and it feels like my brain cant take much more of these people. Part of the reason these days that im miserable isnt because of COVID but because of people crushing my spirit and sense of humour... Should it be time i look for a new career path? Im early 30s. Is it too late?   FKO
    • Is the seller of the wheels a private seller or a commercial seller? It seems to me that the responsibility lies with the seller. How much are we talking about here in terms of wasted delivery fees?
    • I think that dealing with Amazon by written messages is going to be a frustrating business and almost impossible. They aren't used to this kind of thing at all and I think you will have a lot of difficulty managing to get your letters read by somebody in the right department with the right authority. I think it will be a very long winded business. I think you are going to have to concentrate on trying to talk with a reasonable customer services person and make sure that you get chat records or record your calls on everything. You will probably be promised that they will get back to you – but you will have to ask for a time for responding and then you will have to ensure that that happens. There is no reason for them not to come back to you within a couple of days. I think it's going to be a hard slog. You have a reasonable chance of suing Amazon successfully. You have a better chance of seeing Hermes successfully – but for less money. I would normally suggest writing in order to get a proper paper trail – but I think that dealing with Amazon is going to be a very different kind of matter. Concentrate on quick access to the customer services but making sure you keep records of any exchanges you have. I'm not sure that we have ever had anybody sue Amazon so far and from where I am, sitting in a spectator seat – nice and comfortably – it might be a very interesting experience. Of course you are at the coalface!
    • Proportional representation would be a start, but I can't see the Conservatives voting for that now they've redrawn the constituency boundaries to suit themselves. Turkeys, Christmas and all that.
    • Sorry to hear about your problem, it's horrible when people take advantage like that.   I don't want to add to your woes, but road tax is not transferrable to a new owner so when he said 'road tax is paid so I have not to worry', he was wrong. See here:   https://www.gov.uk/sold-bought-vehicle   The last thing you need right now is another problem, so I'd either take the car off the road and make a SORN declaration or tax it as soon as possible. If you are planning on making life difficult for the seller then don't be surprised if he reports you for no tax!   I hope it all works out for you.
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

TV License fines....BBC responsible for over 10% of all criminal prosecutions in Magistrates Courts


Please note that this topic has not had any new posts for the last 2402 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Question-- When is a television not a television ? Answer-- When you don't have one..

 

Won't stop TVL demanding you buy a license for the non existent TV, or trying to get the non TV owner from confessing to not having a license during that "doorstep interview under caution" which the goon will use to ground a prosecution, even though they aren't guilty of any offence. TVL Capita goons are as bad as a rogue bailiff. It is high time they were stopped.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

Link to post
Share on other sites
  • Replies 214
  • Created
  • Last Reply

Top Posters In This Topic

Won't stop TVL demanding you buy a license for the non existent TV, or trying to get the non TV owner from confessing to not having a license during that "doorstep interview under caution" which the goon will use to ground a prosecution, even though they aren't guilty of any offence. TVL Capita goons are as bad as a rogue bailiff. It is high time they were stopped.

 

Been through it all. Got the T shirt. I used to ignore there demands. They never stopped but they still got nothing out of me. Since it went digital I get no more letters. Am curious about that..

Link to post
Share on other sites
Been through it all. Got the T shirt. I used to ignore there demands. They never stopped but they still got nothing out of me. Since it went digital I get no more letters. Am curious about that..

 

Perhaps you have an analogue letter box and it won't accept the letters TVL send out "requesting" you furnish them with details of the householder? :D

 

On a more sensible level, it's a possibility that if you hadn't obtained a digibox of any description before the change through "official" channels (ie got one second hand) then you wouldn't be logged on the system as having any digital recieving kit. As such maybe they decided to stop bothering you. If you have since bought anything new, chances are your name/address will be passed to TVL.

Link to post
Share on other sites
Pity it is ALL repeats day and night and old 50/60/70/80s TV Crap.

 

That's because the crap produced in the 90's/00's is even worse and they would be totally ashamed to broadcast it! Trouble is when you produce a licence from the relevant period they don't seem to understand!

Link to post
Share on other sites
That's because the crap produced in the 90's/00's is even worse and they would be totally ashamed to broadcast it! Trouble is when you produce a licence from the relevant period they don't seem to understand!

 

 

 

Good point there

:mad2::-x:jaw::sad:
Link to post
Share on other sites
You only get one email per several posts on a busy topic and if, like myself, you wait a while to check the thread then you'll have missed what was going on as the posts in question have been removed.

 

Funny,I get Emails ever time someone replies to a thread !

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

Link to post
Share on other sites

It always makes me giggle just how worked people get over £12 or so a month. There's far more to be proud of the beeb than there isn't.

 

I, for one, quite like being able to avoid advertising.

 

That said the TV licensing thing IS massively outdated and needs an overhaul.

Link to post
Share on other sites
It always makes me giggle just how worked people get over £12 or so a month. There's far more to be proud of the beeb than there isn't.

 

I, for one, quite like being able to avoid advertising.

 

That said the TV licensing thing IS massively outdated and needs an overhaul.

 

 

While i understand what you're saying, i think it's grossly unfair that the people (like myself) that rarely, if ever watch the BBC are FORCED to buy a licence to view ALL tv programmes as they are broadcast.

I made this point to a friend the other day (and i think on this thread in an earlier post) that it's akin to doing your shopping in Sainsburys, Asda or Morrisons then Tesco turning up and demanding payment for the right to go shopping regardless of where you shop.

I also feel it's highly unfair to criminalise using a tv without a licence.

 

There is of course a very easy way round all this. Add the licence fee to the subscription packages provided by the likes of Sky, Virginmedia, Talk-talk etc and encrypt the BBCs broadcasts. In this way those that want to watch the BBCs products pay the subscription to the BBC, no more "criminals" are created and it releases a LOT of valuable court time to deal with things the courts should be dealing with such as paedophiles, rapists, murderers, drug dealers etc.

Naturally free to air and catch-up/on-demand internet services would not be effected by this so everyone's a winner. Except Crapita of course - all they get is the sack! Yay-ay-ay!!!

Link to post
Share on other sites

It certainly needs to change, that's for sure.

 

I'm happy to pay £12 a month just for 6music and not watch a TV show at all (although Sherlock is worth the fee alone IMO). I used to like the news but its gone down hill ever sicne the Hutton enquiry etc.

 

I wonder how else they could do it?

Link to post
Share on other sites
It certainly needs to change, that's for sure.

 

I'm happy to pay £12 a month just for 6music and not watch a TV show at all (although Sherlock is worth the fee alone IMO). I used to like the news but its gone down hill ever sicne the Hutton enquiry etc.

 

I wonder how else they could do it?

 

As I posted further back on the thread, the BBC could easily use digital encryption with the licence being the key.

Anyone watching live BBC programmes has to pay by default.

Obviously with that system in place customers would have the option of deciding whether the subscription was worth it.

I suspect quite a few would decide that £12 per month isn't.

Which is why digital encryption of BBC channels is not likely to make an appearance anytime soon.

 

Corruptissima re publica plurimae leges

 

Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

Link to post
Share on other sites
As I posted further back on the thread, the BBC could easily use digital encryption with the licence being the key.

Anyone watching live BBC programmes has to pay by default.

Obviously with that system in place customers would have the option of deciding whether the subscription was worth it.

I suspect quite a few would decide that £12 per month isn't.

Which is why digital encryption of BBC channels is not likely to make an appearance anytime soon.

 

I think you're right.

 

It's an interesting idea for sure. It could that the key is attached to a device which you travel with - thus allowing access to TV + radio anywhere you go.

 

But, as you say, I can't see it working out.

 

I guess at some point the beeb are likely to have to start considering advertising. And that would be awful.

Link to post
Share on other sites
I like watching some of that crap :lol:

 

 

LOL:-D Not all of it was crap. Mind you figital encryption ( figital because the BBC would play around with it as in figit with encryption keys, stress about someone cracking it like DVDCSS Jon, bork it and it would never work right ) and £2 per month as an add on to Sky, or BT Vision or whatever is about right, £12 is too dear for the TV content at least.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

Link to post
Share on other sites

I have recently heard that there is no longer any legal requirement when being sold a television to request and send details to tv licensing. On the issue of the license fee what is it being used for ? and if all that is required for the fee to be paid is a signal that is capable of being received then is there any other obligation to produce quality programmes other than just keep on repeating the same old rubbish..

Link to post
Share on other sites
LOL:-D Not all of it was crap. Mind you figital encryption ( figital because the BBC would play around with it as in figit with encryption keys, stress about someone cracking it like DVDCSS Jon, bork it and it would never work right ) and £2 per month as an add on to Sky, or BT Vision or whatever is about right, £12 is too dear for the TV content at least.

 

I have to agree £12.00 per month is far too much, especially when I can go for weeks without watching anything on the beeb. Its like having broadband and not using it.

Link to post
Share on other sites

My main issue with the TV licence is it's a criminal offence not to have one which I find absurd to the extreme.

 

I can understand licensing for broadcast equipment which could interfere with essential services communication, an issue as I recall with the old CB craze. Viewing a broadcast is a passive activity that harms no one.

Edited by osdset

 

Corruptissima re publica plurimae leges

 

Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

Link to post
Share on other sites
My main issue with the TV licence is it's a criminal offence not to have one which I find absurd to the extreme.

 

I can understand licensing for broadcast equipment which could interfere with essential services communication, an issue as I recall with the old CB craze. Viewing a broadcast is a passive activity that harms no one.

Ahh the good old CB era, did we need a license for a CB? I dont ever remember having one.

Link to post
Share on other sites
Ahh the good old CB era, did we need a license for a CB? I dont ever remember having one.

No one did! I didn't realise that CB was only legal in the UK from 1981, so everyone was breaking the law before that.

There was controversy over the 'aunty mary' or AM frequency which supposedly interfered with a lot of other stuff, but as I recall I 'got out' much further on AM mind you running four watts into an 85 watt set of 'boots' probably helped a bit!

 

I wonder if anyone still goes on it?

 

"side slide with your handle and twenty!"

 

Edit

 

I remember getting my hands on an Astatic Eagle base rig mike, the creme de la creme of CB mikes, cost me a bomb at the time, but a more crystal clear microphone could not be had anywhere, and identified the world over by the distinctive metallic 'clunk' when yer keyed up, luverly!

Edited by osdset

 

Corruptissima re publica plurimae leges

 

Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

Link to post
Share on other sites
My main issue with the TV licence is it's a criminal offence not to have one which I find absurd to the extreme.

 

I can understand licensing for broadcast equipment which could interfere with essential services communication, an issue as I recall with the old CB craze. Viewing a broadcast is a passive activity that harms no one.

 

I totally agree it is obsurd that it constitutes a criminal offence, they should reserve that for

Actual crimes that hurt people.

Link to post
Share on other sites
Well yes but, they get away with it. Which makes me sick. But what can ya do?

Answer the door with a box made to resemble a TV over your head, and ask the goon if he has a license to watch you, and remind him he is under caution.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

 

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

Link to post
Share on other sites
I have recently heard that there is no longer any legal requirement when being sold a television to request and send details to tv licensing. On the issue of the license fee what is it being used for ? and if all that is required for the fee to be paid is a signal that is capable of being received then is there any other obligation to produce quality programmes other than just keep on repeating the same old rubbish..

 

 

 

We wish!

:mad2::-x:jaw::sad:
Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...