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    • I have an interesting thought and one that I wondered if people had any advice.   I work within a Support Environment assisting customers with issues on their Telecoms based products. B2B.  Broadband, Phone Lines,  Mobile Apps. Help companies stay connected.    Yesterday I had a phone call with a customer, They had sent in a request to action next day by 4PM.  They called yesterday to reach me to query as they hadnt recieved an email confirming it would be done. We send emails saying "Thank you for getting in contact your case ref is xxxx" But nothing Human.    I answer the phone, check the case - Tell him its been allocated and will be dealt with by an engineer accordingly.  He asks for a timeframe and i explain that they will be completed accordingly by the time he has requested - 4PM.  Essentially the call isnt anything special - Just try to explain it will be dealt with.    Customer hangs up. Calls back instantly 10 mins later and asks the same question again in which we get a notification accordingly.  I pick it up and email to confirm if will be done.    The response - "I recieved a cold response and didnt feel very welcome over the phone.  "I am disappointed in the attitude from the call"   Yes we all get customers like that....    ----------------------------------------   Ill be honest - I am quite direct in my approach in life but its just a personality thing...  But the reason for the thread is this...    Is this a warning sign that I have run my course with the Telco Industry? Im consistently having these issues and it feels like my brain cant take much more of these people. Part of the reason these days that im miserable isnt because of COVID but because of people crushing my spirit and sense of humour... Should it be time i look for a new career path? Im early 30s. Is it too late?   FKO
    • Is the seller of the wheels a private seller or a commercial seller? It seems to me that the responsibility lies with the seller. How much are we talking about here in terms of wasted delivery fees?
    • I think that dealing with Amazon by written messages is going to be a frustrating business and almost impossible. They aren't used to this kind of thing at all and I think you will have a lot of difficulty managing to get your letters read by somebody in the right department with the right authority. I think it will be a very long winded business. I think you are going to have to concentrate on trying to talk with a reasonable customer services person and make sure that you get chat records or record your calls on everything. You will probably be promised that they will get back to you – but you will have to ask for a time for responding and then you will have to ensure that that happens. There is no reason for them not to come back to you within a couple of days. I think it's going to be a hard slog. You have a reasonable chance of suing Amazon successfully. You have a better chance of seeing Hermes successfully – but for less money. I would normally suggest writing in order to get a proper paper trail – but I think that dealing with Amazon is going to be a very different kind of matter. Concentrate on quick access to the customer services but making sure you keep records of any exchanges you have. I'm not sure that we have ever had anybody sue Amazon so far and from where I am, sitting in a spectator seat – nice and comfortably – it might be a very interesting experience. Of course you are at the coalface!
    • Proportional representation would be a start, but I can't see the Conservatives voting for that now they've redrawn the constituency boundaries to suit themselves. Turkeys, Christmas and all that.
    • Sorry to hear about your problem, it's horrible when people take advantage like that.   I don't want to add to your woes, but road tax is not transferrable to a new owner so when he said 'road tax is paid so I have not to worry', he was wrong. See here:   https://www.gov.uk/sold-bought-vehicle   The last thing you need right now is another problem, so I'd either take the car off the road and make a SORN declaration or tax it as soon as possible. If you are planning on making life difficult for the seller then don't be surprised if he reports you for no tax!   I hope it all works out for you.
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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TV License fines....BBC responsible for over 10% of all criminal prosecutions in Magistrates Courts


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The Distress Warrant is not obtained by Capita.

 

The decision to issue a Distress Warrant is one that is taken by the Fines Officer. The Distress Warrant is sent to the relevant enforcement company electronically.

 

There is indeed a requirement to advise the debtor in advance that a Distress Warrant will be issued and this is satisfied by sending a Further Steps Notice to the debtor at the address on the court file.

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The Distress Warrant is not obtained by Capita.

 

The decision to issue a Distress Warrant is one that is taken by the Fines Officer. The Distress Warrant is sent to the relevant enforcement company electronically.

 

There is indeed a requirement to advise the debtor in advance that a Distress Warrant will be issued and this is satisfied by sending a Further Steps Notice to the debtor at the address on the court file.

 

You have jumped the gun, so to speak, you are quite correct as to what happens after conviction, however, at this stage Mr T.H.E. Occupier has sent Crapita Goon away with a flea in their ear, when he called on the unlicensed property; so the disgruntled salesman swears on oath there is evidence of TV usage even though Mr Occupier has no TV, dopey beak grants the Search Warrant, which Saleman uses along with a tame plod to gain entry and terrorise Mr Occupier into admitting to watching Eastbenders on his Amstrad 1640 PC over his dialup modem. The confession ensures a conviction even though it would be impossible to view a live TV stream over a dialup connection on an Amstrad 1640 PC as it is too old to do any more than type a letter, or run basic software from the 1980s from a floppy disk, it having no graphic capabilities beyond Commander Keen a game from 1991on floppy disk, and could never display or even process digital TV nor has a slot to put a TV card in.

 

This is the sort of shenanigans we are up against with Capita aka TVL. I am not exaggerating BTW

 

This is one of the biggest can of worms the government would rather stay closed as the TV Tax is a money earner for the BBC and Capita, the fines are a revenue stream for HMCS, and their bailiff contractors.

Edited by brassnecked

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If they did apply for a warrant would they have to inform the individual in advance..

 

From personal experiences then I take it Cd !

Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

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My tv is going to be clearly visible through the front window, the back of it is anyway. And I'm still going to be viewing stuff I've downloaded on it when I get the right connectors. But they won't be proving anything as even if it were hooked up to an aerial system no-one could see the screen from outside.

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The BBC must surely be worried at the way in which the electronic age has taken off so quickly. Neither one of my son's has a TV Licence in their homes as they only watch TV through their computers and apparently, this is a common scenario in many homes with "younger" occupants .....

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4 Posts removed.

 

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If you read your e-mail notifications for this thread you will know what I am talking about.

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Not sure what email to look at..

 

The e-mails you receive when a new post is made on your subscribed threads (if you have that facility turned on)

 

Anyway, it is not important and not up for discussion.

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Read Here

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You only get one email per several posts on a busy topic and if, like myself, you wait a while to check the thread then you'll have missed what was going on as the posts in question have been removed.

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It is important to note that there is currently a Private Members Bill before Parliament that is called the BBC Licence Fee (Civil Debt) Bill 2013-2014 which had it's First Reading in June and the Second Reading reading of the Bill is scheduled for 22nd November 2013.

 

The Bill is to make provision to decriminalise the non payment of the BBC Licence fee.

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A step in the right direction, however abolition of the TV tax, and yes it has been admitted in Parliament that it IS a tax, would be better with an opt in fee like a subscription may be better.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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There is a big possibility they are bringing in a compusory charge for every household in southern ireland wether you have a tv or not, which will circumvent watching none live tv ,wouldnt be suprised if they do likewise in uk.

Living in the wild windy west of Ireland

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The BBC have been after extending the TV license to include computers and devices for years, and they will seize on this Irish idea like a pitbull on a bone.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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There is a big possibility they are bringing in a compusory charge for every household in southern ireland wether you have a tv or not, which will circumvent watching none live tv ,wouldnt be suprised if they do likewise in uk.

The Poll Tax is dead, Long Live the Poll Tax!

Almost the same scenario, just drssed in different words by the duplicitous orators that form parliament.

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