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    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
    • Thanks for all the suggestions so far I will amend original WS and send again for review.  While looking at my post at very beginning when I submitted photos of signs around the car park I noticed that it says 5 hours maximum stay while the signage sent by solicitor shows 4 hours maximum stay but mine is related to electric bay abuse not sure if this can be of any use in WS.
    • Not sure what to make of that or what it means for me, I was just about to head to my kip and it's a bit too late for legalise. When is the "expenditure occured"?  When they start spending money to write to me?  Or is this a bad thing (as "harsh" would imply)? When all is said and done, I do not have two beans to rub together, we rent our home and EVERYTHING of value has been purchased by and is in my wife's name and we are not financially linked in any way.  So at least if I can't escape my fate I can at least know that they will get sweet FA from me anyway   edit:  ah.. Sophia Harrison: Time bar decision tough on claimants WWW.SCOTTISHLEGAL.COM Time bar is a very complex area of law in Scotland relating to the period in which a claim for breach of duty can be pursued. The Scottish government...   This explains it like I am 5.  So, a good thing then because creditors clearly know they have suffered a loss the minute I stop paying them, this is why it is "harsh" (for them, not me)? Am I understanding this correctly?  
    • urm......exactly what you filed .....read it carefully... it puts them to strict proof to prove the debt is enforceable, so thus 'holds' their claim till they coughup or not and discontinue. you need to get readingthose threads i posted so you understand. then you'll know whats maybe next how to react or not and whats after that. 5-10 threads a day INHO. dont ever do anything without checking here 1st.
    • I've done a new version including LFI's suggestions.  I've also change the order to put your strongest arguments first.  Where possible the changes are in red.  The numbering is obviously knackered.  See what you think. Background  1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of November 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.  Unfair PCN  4.1  On XXXXX the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) the solicitors helpfully sent photos of 46 signs in their evidence all clearly showing a £60.00 parking charge notice (which will  be reduced if paid promptly).  There can be no room for doubt here - there are 46 signs produced in the Claimant's own evidence. 4.2  Yet the PCN affixed to the vehicle was for a £100.00 parking charge notice (reduced if paid promptly).  The reminder letters from the Claimant again all demanded £100. 4.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.   4.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim. No Locus Standi 2.1  I do not believe a contract exists with the landowner that gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-  (a) the owner or occupier of the land; or  (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44  For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.  2.2  The Defendant requested to see such a contract in the CPR request.  The contract produced was largely illegible and heavily redacted, and the fact that it contained no witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “No Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract. Illegal Conduct – No Contract Formed  3.1 At the time of writing, the Claimant has failed to provide proof of planning permission granted for signage etc under the Town and Country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.  3.4        I also do not believe the claimant possesses this document.  No Keeper Liability  5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.  5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.    5.3        The claimant did not mention the parking period instead only mentioned time 20:25 which is not sufficient to qualify as a parking period.   Protection of Freedoms Act 2012  The notice must -  (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; 22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim. 5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable. Interest 6.2  It is unreasonable for the Claimant to delay litigation for four years in order to add excessive interest. Double Recovery  7.1  The claim is littered with made-up charges. 7.2  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100. 7.3  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims. 29. Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practise continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.” 30. In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverable under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...'' 31. In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 2) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case. 7.7        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.  7.8        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).  In Conclusion  8.1        I invite the court to dismiss the claim. Statement of Truth I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Total Wargamer Problems.


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i agree it should be that way. trouble is, their terms and conditions says you should allow 28 days for delivery. plus your bank will expect you to give them ample time to sort your order out before they are willing to do a chargeback. i can't speak for your bank of course, and you might find im wrong. i can only speak from my experience with HSBC

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You do know most banks fob you off and have complete disregard for regulation, your rights and the law? it's VERY well documented on here. Plus with the 28 day part of their terms and conditions... yea no. Theres enough evidence to show that they are incompetent.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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I waited for two weeks for items then found this text string prior to contacting company. I contacted them via their facebook group rather than direct email or phone as advised here. Immediate response indicated that I would receive an email - did not get email so left another message on facebook page. Note: messages left immediately deleted from facebook group (understandable I guess from their point of view - not the most positive feedback when customers asking where their items are), but I was still able to access text strings from my history so still able to follow up. I did receive an alternative email direct from company as they said they might be having difficulty contacting directly from main email. I was offered a refund but preferred cheap items late, rather than never, which I was worried about after reading this text string. I received items on 3rd July after payment on 8th June. Would describe delivery time as very slow and communication as criptic, but did receive items. Will I order again? Yes, but I will probably order in small batches and wait 'till one order arrives prior to ordering another. If I could find similar prices elsewhere then I would probably go shopping at a different source, but as it stands one can't argue with their prices.

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yes their prices are good, but there's no such thing as a free lunch as they say. the amount of effort it took you to get your goods is enough to put a lot of people off doing business with them. if you're ok with waiting a month for your purchase and don't mind the additional work in chasing them up then id have to admit its a good deal. my belief though, is that your case is the exception and not the rule. many customers wait months for their goods and some never get them at all.

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I still haven't received my order replied with more emails and tried to cancel it. Told they would cancel it last week and checked stauts it was in cancellation. Then today i checked and it was back in processed again. I re sent email again for the order and said i will take it further with my credit card company if i dont get my order. What o i do now, thanks

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The only way you'll get your money back is by doing a chargeback with your bank. its what i did, and it worked a treat. if you can't rely on them to deliver your goods, how can you rely on them to return your money? believe me, taking payments is the only thing they are good at.

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Stop faffing around with them and get your bank to chargeback.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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  • 3 weeks later...

Hi,

 

I ordered six paints and the citadel brush set from Total Wargamer on the 22/06/2013. Ten days later they dispatched my paints but only sent four of the ten brushes, assuring me they would follow soon.

 

I got an email offering me the Army Painter equivalent of the brushes, which I declined, and I'm still waiting for the rest of my order, plus now they have stopped replying to my emails. I would ask for a refund, but I've already used the paints and brushes.

 

I'm concerned that they won't send the rest of my order. What can be done? Should I just wait a bit longer?

 

Thanks.

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I'm thinking this business is a one man band. Possible operating out of his home or a lockup on an industrial estate or low rent shop in a sleepy town.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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There are also a few businesses using the same phone number and contact details.

 

Edit: Yup. he's running multiple business offering the same things.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Two people at least, Sarah and Paul have been replying to my emails, and the best way to get a reply is to message them through Facebook.

 

You can see the inside of their shop using Google Maps, nice place, I would call into them If it was local.

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So i have made the error of ordering with this company sucked in by the 30% off weekend.

i ordered a chaos Helldrake on 28/06/2013 and was charged a total of £34.49

 

i waited 2 weeks then emailed asking where my stuff was, i got a quick reply saying they had no stock and were waiting for order and once its in it will be with me in a few days.

so i waited 5 days, emailed again asking why my item was not sent yet, Paul Adkins replied saying" im really sorry the order has come but didn't have enough to send me one yet please wait another few days for another order!", waited a few days and still nothing, so i cancelled the order 15/07/2013 already annoyed at this point!

 

got email saying i will be refunded in 4 days.....waited another week no refund, emailed paul again, he apparently didn't know why i had not received refund and did it manually being told again to wait 4 days, well its now the 2nd of August a week later and surprise surprise still no refund!

 

i don't think I've ever been so :-x angry :mad2: about ordering anything online before, how am i going to get my money back? any help please?

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If you want a refund, chargeback through your bank.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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still giving problems, they said they delivered on the 13 July still haven't got it. Cancelling don't happen. Went to my credit card company and told they give me back my money and going to claim the money back from them. I will never order from them again and please take this advice don't!

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  • 3 weeks later...

Yep Just had the exact same problem.

If I ever order from another of their companies by mistake I'm just going to print out my order details and then walk into the actual shop and take the stuff.

4 Months it has taken me to get my money back from these scumbags.

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Ordered on May 20th. Been over 3 months and no sign, just applied for a refund today. We'll see what happens.

 

It was marked as dispatched a month ago too, only after I enquired to the items location.

 

I wouldn't mind the wait if it wasn't for the blatant lying to the consumer. I've been sent the same message 3 times now about Staff issues. And I was 'ensured' that the items would be personally sent about a month ago.

 

Get serious guys, people wouldn't mind so much if you just turned around and said it'll be a bit of a wait. But 3 months is well over their 28 days.

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I as well have been fooled by the companies Maelstrom games, Mythreal and Total Wargamer. Paid an order 19.7 and still just minimal contact with them. How the **** am i gonna get my money back? I live in Finland, and since calling aint gonna do much good i guess i'm close to 200£ poorer because i trusted them. What a disappointment.

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Tell your bank to chargeback.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Was looking for stuff as a gift but after this absolute litany of complaints, think I'll be going to GW! Can't believe that the only means of 'official' communication is FB... which they then block you from?!?! Unbelievable. Are they professionals or teenagers?! At the beginning of the thread, it looked pretty positive, in that, although there were some complaints, the rep. joined CAG and posed immediatly. That seemed proactive, but now I note that 'Paul from TW' has gone M.I.A.!!!

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If I'm going to be totally honest, I'd use GiftsForGeeks or Element Games. Two of my friends have ordered large quantities of stuff from them. They're twins and bought each other warhammer for their birthdays. They got it both within about 2-3 weeks.

 

As soon as I get my money back, thats probably where I'd go. I've had issues with GW before too. Like being charged twice for orders online. And they aren't always there to refund either.

 

But yes, you should request your money back from your bank.

 

Paul isn't MIA as far as I'm aware, he's still responding via Facebook. (If it's even Paul)

 

Just trying to alert as many as possible before all the gamers start waiting months for some stuff. I wish I had read the reviews first, but 30% off is a bargain. No doubts about that, the lying I cannot stand.

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I had to make a user on this forum symply to tell you guys never to use total wargamer. I placed an order, simple enough. Without recieving any information after a week i sendt a mail aksing what was happening. They told me they didn't have everything in stock and they had to order it. Some days passed, i asked what happened and they told me that they didnt order everything so they have to place a new order and i have to wait even longer. They finally got around to send the items, and i find out that one of the items was not sendt. Again i mail them and ask what is happening. I can agreed to this being my fault for not reading the description properly but the one item could not be sendt outside the UK. Is it really THAT difficult to tell me this two weeks ago when i asked about the order???

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  • 5 weeks later...

So it is not just me then! appalling customer support - i ordered goods 19/08/13 on an advertised 5-10 working day delivery - to date i have only received half of the items (my 11yr old son is gutted). no phone number to ring and my numerous emails remain mainly unanswered... it is the lack of contact that winds me up most. i have now asked for a refund - if this does not come through speedily i will have to phone the credit card co.

 

my advice = some customer care is worth paying for = cheapest is not always best - do not use Total Wargamer and save yourself some stress

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  • 2 weeks later...

I can only agree with the people saying to steer clear of Total Wargamer. I ordered some Warhammer 40k stuff 2½ months ago, and it still hasn't arrived. Of course, my credit card was charged immediately I made the order - and obviously this shop doesn't even have the stuff they're selling, and has no idea when they can supply it. I don't know what the definition of "fraud" is in the UK, but are you really allowed to take money for stuff you don't have to sell?

The shop has never kept me up to date with the order status by the way - only as a response to my queries. Customer service is also something they don't have in stock.

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