I waited for two weeks for items then found this text string prior to contacting company. I contacted them via their facebook group rather than direct email or phone as advised here. Immediate response indicated that I would receive an email - did not get email so left another message on facebook page. Note: messages left immediately deleted from facebook group (understandable I guess from their point of view - not the most positive feedback when customers asking where their items are), but I was still able to access text strings from my history so still able to follow up. I did receive an alternative email direct from company as they said they might be having difficulty contacting directly from main email. I was offered a refund but preferred cheap items late, rather than never, which I was worried about after reading this text string. I received items on 3rd July after payment on 8th June. Would describe delivery time as very slow and communication as criptic, but did receive items. Will I order again? Yes, but I will probably order in small batches and wait 'till one order arrives prior to ordering another. If I could find similar prices elsewhere then I would probably go shopping at a different source, but as it stands one can't argue with their prices.