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    • i can instruct my dog to sit. if it does is a totally different matter. with one bloody nose from CAG in Scotland now, on what is a new adventure for them me, thinks lowells will seriously think twice before trying again. dx    
    • Farages 'promises to clacton   * The people of clacton "need to be incentivised, in many cases, to get off benefits and get back to work" * schools will have “to struggle on with more limited facilities" “Some say you can’t put students in Porta Cabins, but actually with teaching you can put students anywhere.” * NHS - looking at an insurance-based model similar to other countries, such as France      (err) * I never supported the £350million, I never thought it was right.”   BUTT Farage:  “Can we just get to the truth of this - £350 million a week is wrong, it’s higher than that,”     Video evidence emerges of Nigel Farage pledging EU millions for NHS after denial WWW.INDEPENDENT.CO.UK The Ukip leader distanced himself from the pledge just hours after EU referendum results became known   Reform's Nigel Farage: 'Why I should be next Clacton MP' WWW.CLACTONANDFRINTONGAZETTE.CO.UK I met with Nigel Farage, Reform’s leader and General Election candidate for Clacton, in the Rose and Crown Pub in Thorpe-le-Soken.    
    • Here's the Law Gazette on today's evidence to the inquiry from Gareth Jenkins of Fujitsu. Post Office Horizon IT Inquiry live: Crucial prosecution witness Gareth Jenkins says Post Office 'tried to put words in my mouth' | Law Gazette WWW.LAWGAZETTE.CO.UK Gareth Jenkins, the Fujitsu engineer whose evidence was crucial to at least a dozen sub-postmaster prosecutions, begins four days of oral evidence to...  
    • So @theoldrouge * Are reform suspending farage for his putin apologist propaganda pieces? - Which he has doubled down on * Are you going to condemn antisemitic bigoted racism from your right wing  bigots? In effect, are you two going to look up from your gutter and follow labors lead?     "Farage (a “pub bore” who has no grasp of the complexity of “finding international solutions to problems”) - did not say that both Sweden and Finland, Nato’s latest two members, decided to join only after Putin ordered the full-scale invasion of Ukraine. Finnish ex-Prime Minister Alexander Stubb said joining the alliance was a “done deal” for his country only as soon as Russian troops invaded Ukraine. Their membership more than doubled the Russian border with Nato. For Sweden, their decision to join ended more than two centuries of neutrality, such was the threat posed to them by Russia."   Simple fact - Russias invasion of Ukraine forced Finland to join NATO - doubling Russias border with NATO countries.    
    • I have read that thread but it started when received court claim form  im not at that stage yet  I'm asking if I should do anything just now or not contact at all  looks like a standard letter i received giving me 7 days when first letter said they would give 14 days but didn’t and sent 7 days  once again. Dx  thanks for your help and everyone here I get lost in the other posts but have read them 
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Chargeback from customer


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I run a small retail business selling cards & gifts ( all my sales are done on a face - face basis  ) & noticed one of the settlement amounts on the card terminal bank deposits was short so contacted the card company which said a customer has requested a chargeback on a sale the reason saying the goods bought was not fit for the purpose purchased for.

I have old fashion till which does not show any sales or descriptions of what is bought, plus when the settlement statements match up i shred the sale receipts.

The card company told me the transaction was paid for with the customers phone & shows on my portal.

They have asked me for sales prof, cctv, terminal receipt of the transaction which I have none, as this was done a few weeks later.

I have asked for pictures to prove the items are not fit for the purpose purchased for plus said if the customer can return them i would give them a full refund but have had nothing back plus no pictures.

Also I have had no communication with the customer even asking me for a full refund.

They have now closed the case & awarded the customer the full refund.

Any advice would much be appreciated 

 

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How much are we talking about here

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Well you could bring a small claim with a very high chance of success on the basis of what you say stop

However it will cost you £35 at least for the claim fee – and possibly another 25 for the hearing fee. You would get these back if you win but I'm afraid that you don't have to ask yourself whether you think it is really worth it.

I appreciate that you want to keep your desk tidy that maybe you should introduce a different policy in terms of record keeping – how long you keep them for

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It was more the principle of this matter the customer has made no attempt to return the products purchased nor have I had no prof of anything & i have had to try & prove the sale which was paid for by the customers phone at the till.

Only keep them till I check if the settlements tally up with the bank.

Just think its a way of being scammed & the banks are helping them in a way 

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Yes I can imagine that kind of thing rankles a lot. I don't know what the timescale is for making chargeback claims. I suggest that you find out and then change your way working so that you keep records at least until then. It may be six months

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I know now, but always thought that if the transaction was excepted by card only way a customer could get a refund is by taking the goods back to get their money back 

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For my bank chargeback is up to 12 months after purchase. For Paypal it's just 6 months. That's why I prefer the credit card.

I don't try and scam shop keepers though... sorry about what happened to you 😰

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chargeback is 120days from when you realise you could, though you must be within 540 days in total

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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It is terrible tho that you have to prove the purchase took place when the dispute is the goods are not fit for the purpose purchased for.

Banks need to do more investigation into the matter.

  • I agree 2
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