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Merrell Trainers splitting


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September 2023 purchased a pair of Merrell trainers from Cotswold Outdoor at a cost of £150.25.
This has been confirmed on my credit card statement.
 
They guarantee their product for 12 months
 
The trainers are starting to split and tear.
 
Just sent an email to their UK customer services asking for a replacement.
 
Will a better option be going back to the original shop for a replacement?
 
Really do not need to get into any resistance with replacement excuses for whatever reason possibly given.
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I am sure the resident experts will give you a comprehensive guide to your rights. 

The responsibility lies with the retailer. I have dealt with Cotswold before for similar. And found them refreshingly helpful.

 

Even when I lost the receipt for one item I had bought in Inverness. The manager in Newcastle called the store. Found the transaction and gave me a full refund. 

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Nice to hear a positive story about a company on this forum for a change.

Thank you

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Well, just returned from Cotswold Outdoor and had the usual wear and tear as a retort.

 

Tell me how can you have a pair of trainers marketed for outdoor runners in all weather terrain not last six months before they fall apart?

Anyway, decided to take sympathy on the manager as above his paygrade and got him to send them off to their warranty dept.

Will update with their reply but feel as usual, a fight on my hands with Consumer Rights Act.

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