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    • they are out of time with their NTK anyway ignore them now sad you didn't spot this in the 1st place! none of what you have done was ever necessary!!
    • So what does this latest pronouncement from Juncker mean- is it more game playing or are we truly stuffed with my deal or no deal?
    • please answer the following questions.   1 Date of the infringement- 21/06/19   2 Date on the NTK [this must have been received within 14 days from the 'offence' date]- 12/07/19   3 Date received 15/07/19   4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? N I can't see it   5 Is there any photographic evidence of the event? Yes a ANPR Camera showing arrival and exit but separate parking machine in car park not at gates    6 Have you appealed? Y Post up your appeal] I am waiting for a copy of my appeal but I have other emails sent i can send  Have you had a response? Y. Email was never sent as they stated on 29th July. Finally got the notice of regection sent by email on 3rd Oct.    7 Who is the parking company? National Car Parks Limited owned by Park24.co   8. Where exactly [carpark name and town] NCP, Terrace Road, Bournemouth    For either option, does it say which appeals body they operate under. Not on the letter but found on line its BPA   There are two official bodies, the BPA and the IAS. If you are unsure, BPA please check HERE   If you have received any other correspondence, please mention it here   in either case scan up bothsides of any letters/tickets in or appeals made out to ONE MULTIPAGE PDF ONL
    • Not much point in appealing. You paid for 4 hours and stayed for an extra 45 minutes. Goes to show what a bunch of crooks you are dealing with when you first appealed they delayed their response until you came liable for the higher charge and they wouldn't reduce that sum. From now on just ignore everything you get from NCP  and their unregulated debt collectors (birds of a feather). They will try to frighten you with increased costs  that you can safely ignore. In the  meantime please complete the questions asked by dx above and post up any PCNs so we can see if they got them right. Also we need to see their signs in the car park especially the one at the entrance; any that are different from the others and the T and Cs on the ticket machine. Before posting the PCNs please delete your name and reg. number plus anything else that might identify yourself.  
    • Don't forget ... the attorney general (Cox) who apparently advised 'misleading the Queen, Parliament and the British people as ' sounds good to me .. actually said they could ..   He doesn’t much like the idea of staying in the European customs union But said he would be willing to accept one if it would secure the goal of getting Britain out of the EU.    BUT He followed with “If we decided (meaningless distracting time suggestion) that we wanted to review our membership of any such customs union if we signed it – and I'm not saying we will – that's a matter for negotiation and discussion,”
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TheLion

Total Wargamer Problems.

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We placed an online order with a shop called 'Total Wargamer': http://www.totalwargamer.co.uk. The order was placed about nine days ago and we havereceived no goods.

 

We contacted them today, took several attempts as nobody will answer the phone, and one of the staff spouted stuff about having their credit halved etcetera. This concerned us as the order was for about £100 in Xmas presents for our sons. The staff member also stated that they do not hold card details on their system, that's why they took the money straight away on the day of order. My wife requested a refund and he stated that the mony will be refunded by Tuesday 27th November.

 

Phoned Consumer Direct and they advised us to get it in writing form them.

 

Following the call we realised that they can't refund the money as they don't have our bank details, see above. Tried about forty times to contact the shop and nobody is answering. Even emailed and no reply.

 

Checked online and discovered that this company seem to have major problems with fulfilling orders and refunding etcetera: http://www.dakkadakka.com/dakkaforum/posts/list/475963.page & http://www.warseer.com/forums/showthread.php?319093-Total-Wargamer-Order-Concerns & http://warhammer.org.uk/phpBB/viewtopic.php?f=6&t=105482 & http://www.beastsofwar.com/groups/news-rumors/forum/topic/total-wargamer-non-delivery/ & http://forum.manticblog.com/showthread.php?2402-Total-Wargamer-Warning

 

Any advice?

Edited by TheLion

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The refund will be issued by the same means payment was taken. I do not believe they do not keep card details for a period of time to allow for refunds.

 

How was the payment made? debit or credit card?

 

When calling dial 141 infront so they don't know its you calling. I don't normally reccomend ringing but looking at the place it would appear they are simply a one man band with a home phone.

 

However I would wait now that you have emailed until the end of tuesday 27th to see if a refund has been made. The date given does appear to be correct for a card refund to go through which is 3 to 4 working days.

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Thank's Nagasis.

 

Will wait until Tuesday and see what happens.

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Hi

 

Just checked the Web and these guys are just up the road from where I work in a local out of town shopping area

 

Address is

Cadbury Courtyard, Blackminster Business Park, Evesham, WR11 7RE

 

The shops in that area are legitimate shops, however, I can't guarantee this particular company is trustworthy, but knowing the shops there, I would be surprised if they weren't.

 

Regards

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We managed to get the money refunded by Tuesday. Guess that is one thing that they can do on time :-)

 

Thank's to all who replied.

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was about to say theres one does this near us called maelstrom games

 

just checked the website and theyve gone under tho


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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For future reference, should you have not received the refund you could have called your card company/bank and requested a charge-back.


"Then they came for me--and there was no one left to speak for me". Martin Niemöller

 

"A vital ingredient of success is not knowing that what you're attempting can't be done. A person ignorant of the possibility of failure can be a half-brick in the path of the bicycle of history". - Terry Pratchett

 

If I've been helpful, please click my star. :oops:

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We would like to apologise to TheLion for the issues that they had with their order - although we would have delivered within our delivery deadline (this expired yesterday) the customer simply worried once we mentioned about the issues we were having getting the items to them.

 

I am glad the refund went through fine - we are not having issues refunding (as you can see).

 

As I mentioned when we answered the email the customer sent to us we don't hold card details (as they mention in their first post). These are held by our card processor, so we just click a few buttons so that they return funds - I would assume this is the same for all/most online businesses.

 

Labrat mentions Maelstrom Games going out of business - it is this company going under that has caused suppliers in the industry to cap credit - mentioned by the original poster.

 

Total Wargamer has been affected by this (as all retailers in the industry have been) - I hope this clarifies the situation.

 

Paul

TW

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Hello Paul and thank you for your reply.

Apologies for the wait in approving your post,but I am sure you will understand,The CAG needs to do checks to validate that any responses to members made in an official capacity are done so genuinely.

Fortunately,we do not see many complaints in respect of your company,and it is understandable that you are anxious to deal this issue reported here.

We embrace all companies that engage constructively with our members and this sets aside those who are known to have very poor customer aftersales focus initiatives in place.

Please take a moment to read the site rules,and if you have any questions,feel free to contact us.

Regards

Martin


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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i can beleave maelstrom going downs affected a few people

 

from what ive heard they owed in excess of £90,000 to people, shame really its less than a mile from me - few more jobs gone

 

edit:

 

The company had assets totalling £375,518 plus liabilities totalling £567,481.


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Looking at filed accounts for 2012,the value of the company nosedived from 2011.It was at its peak it 2010.

Liabilities and assets from 2009 shows like for like with both figures on par and climbs of both figures.

It is remarkable how they now show as zero cash at bank.

But the company still shows as trading.

Perhaps there was a cash flow problem ?


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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The sole director of Maelstrom Robert lane has 6 directorships which include other gaming companies,2 of which appear to have been formed in 2012.

 

MAUNSFELD GAMING LTD Active

ANGLIA GAMES LIMITED Active

PENDA STRATEGIES LIMITED Active

MIERCE MINIATURES LIMITED Active

MAELSTROM GAMES LIMITED Active

MAELSTROM GAMES LIMITED Active


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Maelstrom Games were apparently being naughty. They knew they were losing money and close to going bust yet kept taking orders and purchasing a new building. Apparently them going bust in that going bankrupt way would of been bad for the industry, so Wayland Games stepped in, bought Maelstrom's debt and forced them to pay it sooner rather than later. Obviously Maelstrom couldn't pay it, forcing them into official admin. Which apparently was better for the industry than them going outright bust.

 

All that info is on Wayland games site.

 

And regarding Total Wargamer, they can be trusted but don't ever expect to get your goods on time, they are very poor on that. Used them many times, always late and always an excuse why they were late, yet I'm still forced to pay the full p&p.

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I placed an order with totalwargamer over two weeks ago, it's not dispatched yet.

 

I tried contacting them through their online support ticket system on Friday, no response yet. Emailed directly yesterday, just got another ticket number. So of course no response there.

 

Tried to call 3 times yesterday, so far 3 times today. No answer. It rings for a bit then beep, line goes dead.

 

Not impressed. I've ordered from them before and while there have been some delays in delivery (compared to their advertised timescales), the products have at least been sent out.

 

Anybody have a suggestion on how I can get them to refund my money?

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I placed 2 orders on 13th Jan 2013 and am still waiting. I have tried phoning them from 3 different numbers 20-30 times but it just rings 5 times then cuts off. I have also tried going through their support section to be told they will chase up the warehouse.

 

I have ordered from them before and they have never managed to deliver within the 5-10 business days. I only ordered this time because it was 30% off and I thought I should give them another chance.

 

I don't want a refund, I want what I ordered for the price I paid within the time period they claim!!!

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I've had enough. After phone calls over multiple days, emails, online support, their blog and even twitter, I've had no response.

 

So have contacted my credit card provider re recovering the money.

 

Have had issues before with them re delivery timescales, but it's now 3 weeks since placing the order and it's not even dispatched yet.

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I keep giving them 2nd chances and was going to order something again from the 40k range, but seems they aren't learning and still have **** poor issues with delivery times.

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Wish I had seen this earlier. I placed an order last week and when phoning the phone rings then line goes dead. Have tried emailing and their online support system but no joy.

 

Edit:- Communication received from them. If you order from them be aware of postage times and if there is an issue contact them via facebook.

Edited by Sheltie01
Updated information received from company

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Ive had issues with them in the past, and up until recently just tended to accept that they would be slow (same as maelstrom etc), so if i wanted it quickly, then i had to get it direct from gamesworkshop, or wait.

 

Are there any other companies out there offering quicker dispatch?

Edited by Draigo

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Ive had issues with them in the past, and up until recently just tended to accept that they would be slow (same as maelstrom etc), so if i wanted it quickly, then i had to get it direct from gamesworkshop, or wait.

 

Are there any other companies out there offering quicker dispatch?

 

Giftsforgeeks has always been my primary site for online purchases outside of the official GW site (and they actually answer the phone).

 

Waylandgames has been referenced quite a bit but again their feedback is heavily conflicted interms of slow deliveries and a poor stock display info.

 

Totalwargamer unfortunately has been slated on every major GW related forum im part of for their abysmal delivery times and non existant customer services. They NEVER answer the phone and the fabled support ticket system may get you a response in a week,Facebook seems to be one of the only ways to get a reply out of yhem.

 

In summary i would recommend going elsewhere for your hobby needs as it doesnt matter if your order is worth £20 or £200 the horrible delivery times and lack of customer service remains the same

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intrestingly theres alot of people still working in the maelstrom building


Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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I've also had terrible service from Total Wargamer. Made my first order in early February. After two weeks I emailed and they replied that they were receiving a delivery within 48 hours and I would receive shipment within days. Nothing since, and no response to any of my follow-up emails. They don't answer their phone either. This seems to be their standard response - a generic email excuse for non delivery, followed by silence.

 

I see that they've now set up another company - MYTHREAL. It's operating from exactly the same address, offering the same products. It's just a re-skinned website. I'd strongly suggest everyone avoids Mythreal as well, unless you want the same non-delivery and same lack of response to enquiries.

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I preordered the x-wing wave 2 from them. Had no response and tried calling several times to cancel. Then out of the blue a week after everyone else ships the items, I get a note saying dispatched.

 

Would not be using again and will ensure people know not to use.

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Over four weeks now since my order with them and goods outstanding of £200 in value. I can't get through on the phone, they've ignored my two Facebook messages. I've emailed them and set up multiple support tickets asking for my money back.

 

Do not trust this company. Or its sister company, MYTHREAL. Bunch of jokers.

 

Like the poster above, I tell everyone I meet not to use them and then explain why.

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