So it is not just me then! appalling customer support - i ordered goods 19/08/13 on an advertised 5-10 working day delivery - to date i have only received half of the items (my 11yr old son is gutted). no phone number to ring and my numerous emails remain mainly unanswered... it is the lack of contact that winds me up most. i have now asked for a refund - if this does not come through speedily i will have to phone the credit card co. my advice = some customer care is worth paying for = cheapest is not always best - do not use Total Wargamer and save yourself some stress