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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Is the bank taking your Benefits ?


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Phone back & ask that the person you spoke to write to you & explain that they are allowed to take you benefits as claimed. Then let us know what was said.

 

As you are in dispute with the bank you must be pepared for them to close your account

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hi JonCris, thanks for the quick reply! I just rang back and I think I spoke to the same woman again(she was a little more polite this time). She said they won't send me a letter as there is nothing worth sending! So I asked for her name and wrote out what she said verbatim.... "Any charges raised on my account will be taken from the account as and when they are raised in accordance with the account. Means by which I fund the account is my choice. They are not directly taking from my benefit but from the monies paid into my account" The only money paid into my account is my benefit though thanks again!

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1234debt,

 

It is clear that the lady who you spoke to either has no idea about the legislation made to protect you, or has been told to defend the banks corner under any circumstances. Have you written to them outlining this legislation (found at the beginning of this thread). It costs money to do so, but you then have a record which you can use later on to show the Court - or put pressure on them to return all charges plus contractual interest.

 

 

Pay no attention to the lady on the phone, put your entire claim in writing, including the legislation. When you say you're on the second stage, I take it you have sent a SAR and they have not yet provided the information requested?

 

Push them for the rates of interest applied and the method used to apply it (daily or monthly).

 

They won't supply these figures, but you will have a letter to show to the Courts that they have been completely non-compliant.

 

Then claim whatever interest you want, and look for them to contest it.

 

Aim high, and accept middle - never go in with a low claim.

 

Tide

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Also address your next letter to the manager & reiterate your discussion with his member of staff & that you have sort advice & know she has attempted to mislead you as to the law. Furthermore you have reported their illegal conduct to the DWP.

 

Also it's worth noting that under the 2006 Fraud Act giving such misleading information is a criminal offence as follows:

 

All Theft Act deception offences are abolished to be replaced by 3 new fraud offences:fraud by misrepresentation.......fraud by failing to disclose information and fraud by abuse of position..

Under section 1 a person is guilty of fraud if they are in breach of any offences in sections 2,3,4.

Under Section 2 representation must be made dishonestly which is established under the two-stage test as set out in Rv Gosh (1982) QB 1053, 75 Cr App R 154 in which the defendant was dishonest by the standards of ordinary people

Subsection (1)(b) requires that the representation is made with the intention of making a gain for himself or causing a loss or risk of loss to another. Loss and gain are defined in section 5 as being money or property

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Hi TideTurner, thanks for your reply. I think the first time I called she didn't have a clue but by the second call she must have spoken to a supervisor because she explained herself rather than just telling me I was wrong without giving any explanation. I will definitely put it in writing and I'll add the section JonCris kindly provided on fraud.

 

 

 

With regards to claiming back charges I have recieved my statements and then sent the letter asking for my charges to be refunded with interest. In the letter I stated they had 14 days to reply and that ends on Tuesday 3rd April, so I'll be sending my third letter off on Tuesday afternoon providing they haven't replied by then. These extra charges that have been flagged have occured on my account after I sent the letter and I have not as yet paid them so they are still outstanding. I haven't paid them because I took money out on the same day it went in when they told me it was fine to do so, they then said they'd charge me for this and as I couldn't afford to pay the charge I moved to the post office account so they wouldn't take the only money I had to pay bills/rent buy food etc... thanks again for your help guys, it's really appreciated!!

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Don't forget to add the recent charges to your claim!

Also - are you claiming interest back on those charges?

 

Perseus

If my advice has helped, please click on my scales. Thank you!

MBNA - CRA file to be cleared then finished!

__________________________________________

Abbey Personal - Final LBA 28/5/7 - then Court

__________________________________________

Capital One - Final LBA 28/5/7 - then Court

__________________________________________

GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

__________________________________________

Alliance & Leicester - Final LBA 28/5/7 - then Court.

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I posted earlier in this thread regarding my daughter's charges. I did as Tide suggested regarding the additional charge due on 2nd April but despite this they have still taken the £35.00 from her account today making her o/d. I've received 2 letters from them,the usual ones everyone else seems to be receiving. It seems like legal action is the only way forward now unless you can suggest anything else.

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surprise present yourself at the bank (with a signed authority from your daughter) & ask to see the manager. Then after telling him/her about the disgusting way you where treated on the phone ask them to refund the money whilst pointing out that by taking penalty charges from her benefits they are in breach of the Social Security Act

 

Also take a copy of the act's wording

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I've done everything I can I have been told that I have to wait for a decision on my letter to regarding claiming back charges. I also copied in the relevant Benefit Agencies and the MP. I've given Lloyds until 11th April and will go to legal proceedings then. She is going to open a Post Office Account.

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This is outrageous.

 

I'm waiting to see what happens tomorrow - as I said earlier I have sent a letter to the Abbey head office and my branch quoting the Social Security Act and telling them not to take my benefits as they are going into my account tomorrow and surprise surprise Abbeys charges of £50.00 are going out then too. If I log on tomorrow morning and find out they have taken their charges out there will be hell to pay. I'll be on the doorstep of my local branch at 9.00 am.:evil:

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I've quoted the act to them aswell. The charges are shown as o/d and I handed in a letter at the same time as visiting saying that she needs her money tomorrow so I will see whether they have any conscious and not take it. Won't hold my breath though. Hope everything is OK for you tomorrow. good luck.

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Surprise and Purejane

 

Sorry to hear that you're still getting bombarded... Have you kept informing the agencies that pay the benefits. They too can add pressure, especially if they continue to add charges after being notified/complaining.

You could also call your local trading standards office, and ask for their advice.

Don't let up on them - I know it's easier said than done, it's stressful, time consuming and bloody frustrating, but you cannot let your guard down for one moment.

 

Keep going

All the best

Pers

If my advice has helped, please click on my scales. Thank you!

MBNA - CRA file to be cleared then finished!

__________________________________________

Abbey Personal - Final LBA 28/5/7 - then Court

__________________________________________

Capital One - Final LBA 28/5/7 - then Court

__________________________________________

GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

__________________________________________

Alliance & Leicester - Final LBA 28/5/7 - then Court.

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Thanks Perseus -

 

I've applied to open a Post Office account but it takes a few weeks - in the meantime though Abbey are still helping themselves to my benefit money. You're right - it is frustrating. Thanks for the info about Trading Standards - I'll be onto them and also the CAB if it happens tomorrow. Apparently the CAB can help too?

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I'm not letting them off the hook, she wasn't in debt when she had her payment books and managed really well. She had £105 bank charges one week and had to borrow the money to paid into the bank. I had actually paid the money into the bank for her to cover the D/Ds but they bounced them all the same.

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Well I've just checked her account and they stopped the £35.00 that means she's got £20.00 to live on after a D/D has to come out. I just love Lloyds. What worries me is she can't be the only one in this situation and she has been lucky in that we help her out but there are a lot of people who don't have anyone to help them out.

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I personally think, because there is a 'claim-back' culture growing against them, they'll try and recover money in any way they can.

Don't forget - they have the upper hand, they have immediate access to your money. They won't be worried that you're chasing it to be refunded, that takes days/weeks....They've earned interest by then.

 

My other half had a problem with Alliance & Leicester, she's on bebefits...opened a NatWest account, got it confirmed within 1 hour, cards/cheque book 4 days, card activation 2 days after.

They couldn't have been nicer.

 

Speak to all the agencies, the Trading Standards, CAB if you'd like but TS will advise just as well, and send a letter after, addressed the the Branch Manager stating your full complaint, the who-said-what-and-when details, enclose a copy of the appropriation letters you've submitted, and copy and print off the Social Security act and letter at the start of this thread.

Then give him/her 5 working days to respond favourably, returning all the charges.

Just as a side note - have you both got your SAR details yet?

 

If so - and your parachute accounts are open and ready, stick it to 'em and get those letters of reclaim going asap.

If not, warn the manager that if they are not complied with by the 40 days (or 5 working days) you'll be going to court to request an order for them to comply.

 

Chin up

 

P

If my advice has helped, please click on my scales. Thank you!

MBNA - CRA file to be cleared then finished!

__________________________________________

Abbey Personal - Final LBA 28/5/7 - then Court

__________________________________________

Capital One - Final LBA 28/5/7 - then Court

__________________________________________

GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

__________________________________________

Alliance & Leicester - Final LBA 28/5/7 - then Court.

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They've got my letter before legal proceedings they've got until 11th April 07. I was hoping they would cough up so I wouldn't have to go through that I really do have enough on my plate. I also copied in the Benefits Agencies and MP also quoted appropriate Act. Just a waiting game now but say I am really annoyed at the Bank especially asking not to take the £35.00 this week.

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So the amount you've requested - is it a lot or a few hundred? sorry to be nosey, it might give a gauge as to whether they will wait for you to file proceedings before an offer is made!

 

In your letter - have you included a schedule of charges, and if so, included a claim for contractual interest?

 

If you've had any communication from a manager/senior customer service person etc, it might be worth a call before the 11th, just to ask them if they are going to respond to your letter!

One of two things may happen, 1 - yes and we'll see you incourt (which you won't, just gotta go through the rigmorole), 2 - so what is it you are actually looking for Mrs Surprise?

 

Just stick to the contents of that letter. Any comments, ask for a response in writing within the time frame allowed. Warn them if not, you will pursue the case at county court.

 

As you said, just a waiting game now (chicken) who'll back down first? NOT YOU!!!!

 

All the best

P

If my advice has helped, please click on my scales. Thank you!

MBNA - CRA file to be cleared then finished!

__________________________________________

Abbey Personal - Final LBA 28/5/7 - then Court

__________________________________________

Capital One - Final LBA 28/5/7 - then Court

__________________________________________

GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

__________________________________________

Alliance & Leicester - Final LBA 28/5/7 - then Court.

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I don't mind you being nosey. Its only £325.00 + this other £35.00 but bearing in mind benefits haven't been paid that only into the bank about 3 years so this is only 3 years of charges. I didn't add interest but I will put 8% on if it goes to Court. I think that is my understanding. I thought if i didn't add interest they would be more likely to pay. Just goes to show. It seems ludicrous that they are letting it go this far thus incurring all these extra charges when they could settle at a lower charge. At one time Lloyds use to let you put the money in the same day but they changed this. When I asked when they changed it they said October 06. I asked if she had been notified they said yes with her bank statements. She doesn't receive paper statements. Thats why they refunded the one charge to her. Its been an eye opener joining this site it beggars belief some of the rip-offs.

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Waiting game indeed, my bank made us wait, the excuse from the branch Manager when he phoned persoanally was that the letter had went through "a few" different departments. Now why would a letter adressed to "The Branch Manager" both on the envelope and on the letter header need to go anywhere except his in tray is beyond me!

 

Now I just gotta find out who tried helping themselves to my cash from my new account with another bank via an unauthorised DD, Ive got the cash back instantly when I called the bank but thats besides the point.:rolleyes:

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I don't mind you being nosey. Its only £325.00 + this other £35.00 but bearing in mind benefits haven't been paid that only into the bank about 3 years so this is only 3 years of charges. I didn't add interest but I will put 8% on if it goes to Court. I think that is my understanding. I thought if i didn't add interest they would be more likely to pay. .

 

Surprise---- If you receive no joy with your current letter, you could re-consider adding contractual interest...after all -- they charged the account overdraft interest didn't they?

Mutuality and reciprocity prevails!

 

 

Waiting game indeed, my bank made us wait, the excuse from the branch Manager when he phoned persoanally was that the letter had went through "a few" different departments. Now why would a letter adressed to "The Branch Manager" both on the envelope and on the letter header need to go anywhere except his in tray is beyond me!

 

Now I just gotta find out who tried helping themselves to my cash from my new account with another bank via an unauthorised DD, Ive got the cash back instantly when I called the bank but thats besides the point.:rolleyes:

 

Might be worth asking the bank to start an investigation.

 

P

If my advice has helped, please click on my scales. Thank you!

MBNA - CRA file to be cleared then finished!

__________________________________________

Abbey Personal - Final LBA 28/5/7 - then Court

__________________________________________

Capital One - Final LBA 28/5/7 - then Court

__________________________________________

GMAC - Sent DCA SAR 9th March 07 - confirmed not legally assigned.

Waiting for GMAC to provide breakdown of charges and CCA under s79

__________________________________________

Alliance & Leicester - Final LBA 28/5/7 - then Court.

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