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    • difficult to trawl through HB A lot of it seems to be jenkins claiming he didn't know he was supposed to tell the truth, the whole truth and nothing but the truth
    • i can instruct my dog to sit. if it does is a totally different matter. with one bloody nose from CAG in Scotland now, on what is a new adventure for them me, thinks lowells will seriously think twice before trying again. dx    
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    • Here's the Law Gazette on today's evidence to the inquiry from Gareth Jenkins of Fujitsu. Post Office Horizon IT Inquiry live: Crucial prosecution witness Gareth Jenkins says Post Office 'tried to put words in my mouth' | Law Gazette WWW.LAWGAZETTE.CO.UK Gareth Jenkins, the Fujitsu engineer whose evidence was crucial to at least a dozen sub-postmaster prosecutions, begins four days of oral evidence to...  
    • So @theoldrouge * Are reform suspending farage for his putin apologist propaganda pieces? - Which he has doubled down on * Are you going to condemn antisemitic bigoted racism from your right wing  bigots? In effect, are you two going to look up from your gutter and follow labors lead?     "Farage (a “pub bore” who has no grasp of the complexity of “finding international solutions to problems”) - did not say that both Sweden and Finland, Nato’s latest two members, decided to join only after Putin ordered the full-scale invasion of Ukraine. Finnish ex-Prime Minister Alexander Stubb said joining the alliance was a “done deal” for his country only as soon as Russian troops invaded Ukraine. Their membership more than doubled the Russian border with Nato. For Sweden, their decision to join ended more than two centuries of neutrality, such was the threat posed to them by Russia."   Simple fact - Russias invasion of Ukraine forced Finland to join NATO - doubling Russias border with NATO countries.    
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Assistance Required for Unresolved Repair Issues and Tenant Rights Inquiry

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Posted (edited)


I have been renting a three bedroom, top floor flat for six years now in England. Just so you know, there is a letting agent, landlord and a block management company involved.

Eighteen months ago we had a considerable leak in one of the bedrooms, affecting the next door bedroom as well but not as badly. This led to a lot of damage to the ceiling and the formation of mould within the first bedroom and to a lesser extent in the second bedroom.

As far as we are aware, the leak has only recently been sorted by the block management company(who owns the roof etc…)

Just over three weeks ago, a large inspection hole was cut into the ceiling, the workmen (instructed to come by block management) who undertook the work did not put any dust sheets down over any of the furniture, causing an incredible amount of dirt and debris throughout the entire flat, rendering the room unusable. We were left on a Friday afternoon with a gaping hole and no instruction as to what was going to happen next.

Only after contacting our letting agent to inform them about the state of the bedroom had been left in, with a gaping hole and bits of debris falling, did they come to do a temporary fix to cover the hole which was after a week.

As the bedroom is still unusable. My daughter has for more than three weeks been sleeping in the lounge. The letting agent did offer to get the place cleaned, but we see no point until the job has been completed.

My landlord has reduced my rent by £200 for the past couple of months and is now wanting full rent regardless of the work being incomplete. A plan has been put in place, however, we have not been given a timeline for when these will be completed and this could take some considerable time.

In addition to this, there was a leak in the kitchen but this was very minor, and we have a major condensation issue in the bathroom as the extractor fan is apparently not strong enough so the ceiling is covered in mould which is now being revealed as the paint is flaking off.

The problem we have is that the building (roof etc..) is managed by a block management company. My letting agent has basically said that the damage is the responsibility of the block management and this nothing to do with the landlord, and therefore, does not want to give us any compensation.

What are my rights as a tenant in this situation?

Am I entitled to a continued rent reduction or additional compensation given the ongoing uninhabitable condition of the bedroom and the disruption this has caused?

I have attached photos as supporting evidence and would be very grateful for your advice.


Should you require any further information, please let me know.

Thanks in advance! 😁👍

Edited by katie2899
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As a rough guess it would be your landlord who would be responsible.

But you need to understand the extent of your losses before you can begin any claim.

This means that you need to list out any expenses to which you have been put, any expenses which would be associated with repairing damage or cleaning et cetera.

And then list out the inconvenience to which you have been put as a result of this.

Any actual expenses – money loss which has been incurred already all that is likely to be incurred in result of repairs will need an inspection and to quotations which eventually you will present to the landlord.

Even if I'm wrong and it is not the landlord – you will still need the evidence that I have listed above in order to begin any claim.


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If the leak came from the roof and the block's managing agents are the ones who instructed the works then really it's on them to put things right.

You need to get on to them, let them know the condition that their contractors left your demise in and that they have to put it right. 

If the damaged ceiling did come from the roof, then any making right of your property will be covered by the buildings insurance (which is a legal requirement to have), so it shouldn't even cost them any more than the excess of the policy through the service charge.

IMO Your landlord is an innocent party here, it's their property that has been trashed by the managing agent's contractors as well. I would therefore advise against any rent reductions.


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