Jump to content
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×


  • Tweets

  • Posts

    • Strider713
      EVRI have lost parcel £300 model kit

      By Strider713 · Posted

      I have now been given a court date vs Evri, 4th Sept 2024. I have completed my court bundle, when am I expected to send copies to the court and Evri and should it be in hard copy or electronic? The Notice of Allocation states that no later than 7 days before the directions hearing both parties must send to the other party their final offers to settle. Does this mean I will have to tell Evri what I'm willing to settle? Rgds, J
    • LilMissM
      Can I get a Cifas marker removed?

      By LilMissM · Posted

      Ok how about this to the CEO? I know it sounds super desperate but lets call a spade a spade here, I am super desperate: Dear Sir, On 29th November 2023 I took out a loan of £5000 with you. Unfortunately very early into 2024 I found myself in financial difficulty (unexpected bills and two episodes of sickness and the tax office getting my tax code wrong resulting in less pay for two months) and I contacted you (MCB) on 13th February 2024 asking if there was any way I could extend the length of my loan to 36 months. I fully explained why I was requesting this and asked for your help. I did not receive a reply to that email so I again contacted you on 7th March 2024 to advise you of a change in my circumstances which resulted in me having to take out a DMP and asking you to confirm that the direct debit had been cancelled. You would have also received confirmation of this DMP from StepChange but you did not acknowledge receipt of my email. I have only managed to make one payment from my loan but did try and contact MCB to discuss extending my loan, help etc.  I have now therefore fallen behind on several of my debts, yours included, and as a result you have lodged a Cifas marker against my name for "evasion of payment", which has resulted in me having to change banks, which has been an extremely difficult process because of the Cifas marker. I do not feel you have been fair or given me the opportunity to fully explain my situation to you before you lodged the marker against my name. I appreciate it is a business and you have acted accordingly, but I did try to make contact to arrange alternative arrangements and at no point, not even to this day, did I ever intend to not repay my loan. I cannot stress to you enough how much this has affected my mental health. I am having trouble sleeping and my existing health condition has been exacerbated by all of this. What I would like you to do is to please, please remove the Cifas marker and let me make arrangements to pay the loan back through a DMP.  Please sir, I am begging for your help here. I am not a dishonest person and I have never been in a situation like this before. I am desperately trying to make things right but this marker is killing me. Please can you help me? I look forward to hearing from you. Yours faithfully,
    • LilMissM
      Can I get a Cifas marker removed?

      By LilMissM · Posted

      Sorry  Noted x
    • fkofilee
      Can I get a Cifas marker removed?

      By fkofilee · Posted

      Just be careful with your language on what you post here - Keep it above board Lets see what you send to the big boss. 
    • LilMissM
      Can I get a Cifas marker removed?

      By LilMissM · Posted

      I made that payment on 13th Feb, then it all went down hill. 

  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.

      BankFodder posted a topic in Vehicle retailers and manufacturers,

      If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
      BankFodder

      Picked By

      BankFodder,

    • Big Motoring World Enfield /Blackhorse - done over on car - @BigMotoringWrld

      ATJ posted a topic in Vehicle retailers and manufacturers,

      Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
      BankFodder

      Picked By

      BankFodder,

    • A2Dominion - Housing Association property flooding - damning ombudsman report

      WanTToMoveOn posted a topic in Residential and Commercial lettings/Freehold issues,

      Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
      WanTToMoveOn

      Picked By

      WanTToMoveOn,

    • Post in Suing a parcel delivery company when you don't have a direct contract with them – third-party rights Copy of judgment available

      BankFodder posted a post in a topic,

      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
      BankFodder

      Picked By

      BankFodder,
    View All

  • Recommended Topics

Twitter X - Include the @company's twitter name in your post title – here's why…
The UK Stands With Ukraine - 'Slava Ukraini'
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

Vodafone...Never Again! ***NOW RESOLVED***

dt3000

By dt3000
in Telecoms - mobile or fixed

 Share
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4337 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

dt3000

dt3000

Posted
Posted (edited)

I cancelled my phone with Vodafone in April and tried to access my account online to print off the bills for Dec 11 to Apr 12 inclusive only to find my access had been cancelled also. I was not informed at any time that I would no longer be able to access my online account to print off any bills.

 

I called Vodafone support (spoke with Yana) on the 15th May and was told I could no longer access the online account as my phone had been cancelled, but I could visit any Vodafone shop and have them printed there. When I arrived at the shop the assistant did not know how to print them and eventually told me they could not be printed from their system. I had made an 8 mile round trip in my car, incurring petrol expenses, parking and an hour of my time.

 

On the 24th May I rang support again only to be told they would send me copies of the bills at a cost of £1.60 each. I was also told they no longer provide paper bills...well according to their website they do.

 

Considering I was not correctly informed of what would happen when I cancelled my phone, plus the time and expense in travelling to their shop after being misinformed I expect them to waive these charges as I was not given any receipts for my monthly purchases...but they refuse.

 

I've been misinformed on two seperate occasions and have made a complaint to the Ombudsman.

 

There is no way on the world I would ever use this company again.

Edited by dt3000
Link to post
Share on other sites
dx100uk

dx100uk

Posted
Posted

most accounts. inc those of a bank

will ofcourse remove any online access

because the account is n onger active

 

i would thus assume, a mobile phone company would do the same.

 

as for the wrong advise, well, thats nothing unusual.

 

but beign ied to is a strong word to levy against a company, even if true.

 

the simple and correct answer would have been to SAR them.

 

you'll get everything for £10.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
locutus

locutus

Posted
Posted
I cancelled my phone with Vodafone in April and tried to access my account online to print off the bills for Dec 11 to Apr 12 inclusive only to find my access had been cancelled also. I was not informed at any time that I would no longer be able to access my online account to print off any bills.

 

I called Vodafone support (spoke with Yana) on the 15th May and was told I could no longer access the online account as my phone had been cancelled, but I could visit any Vodafone shop and have them printed there. When I arrived at the shop the assistant did not know how to print them and eventually told me they could not be printed from their system. I had made an 8 mile round trip in my car, incurring petrol expenses, parking and an hour of my time.

 

On the 24th May I rang support again only to be told they would send me copies of the bills at a cost of £1.60 each. I was also told they no longer provide paper bills...well according to their website they do.

 

Considering I was not correctly informed of what would happen when I cancelled my phone, plus the time and expense in travelling to their shop after being misinformed I expect them to waive these charges as I was not given any receipts for my monthly purchases...but they refuse.

 

I've been misinformed and lied to. I have an outstanding balance of £22.53 which I am withholding until this is resolved and I've made a complaint to the Ombudsman.

 

There is no way on the world I would ever use this company again.

 

That £22.53 could bite you in the butt as Vodafone report your payment history to the credit reference agencies. In your place I'd get the Vodafone webteam to look in on this, Follow this advice

Hi CAG members,

We thought it would be nice to introduce ourselves and to assure you all that our presence on CAG is with the very best of intentions.

vodafone UK has recently introduced a dedicated Web Relations Team which is keen to seek out customers who’re having difficulties with their accounts and feel that they have no other place to turn to than CAG and other consumer forums and blogs.

Naturally, it’s not possible for us to help directly with account specific queries on CAG and as such we would encourage those members who feel we can help them to contact us privately at [email protected] quoting ‘WRT135 – CAG Forum’ in the subject line to ensure that it reaches the Web Relations Team.

When emailing us we would also ask that you either provide us with a link to your post or thread – if you’ve posted in another member’s thread please also provide your CAG username so that we can check what your query is.

and when you get the automated reply, post that here for the webteam to find you.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

Link to post
Share on other sites
dt3000

dt3000

Posted
  • Author
Posted (edited)

Thanks for the info.

 

 

Re: WRT135 – CAG Forum [#9127555]‏

 

Hello,

 

 

Thanks for contacting the Vodafone eForum and Web Relations Team.

 

This is an auto-response to let you know we’ve received your email and will be contacting you within 48 hours.

 

 

 

Here are some useful ways of contacting us with any queries you may have:

 

Vodafone Help Centre – online help for hundreds of queries ranging from price plans, using your phone at home and abroad and using our exciting range of music, news and entertainment services

 

If you’re having problems paying your bills and need help please call us on 08700 725 625

 

If your phone has been lost or stolen please call us straight away on the numbers below for a bar to be placed on your account

 

If you’re a Pay Monthly customer:

 

Calling from the UK 08700 700 191

Calling from abroad 0044 7836 191 191

Alternatively, If you’re a Pay As You Go customer:

 

Calling from the UK 08700 776 655

Calling from abroad 0044 7836 191 919

 

 

 

For future reference, here are the ways you can seek help from the team:

 

forum.vodafone.co.uk – seek technical help from the eForum community or help other customers with your own knowledge

 

twitter.com/vodafoneuk – quick, snappy answers to general queries whilst you’re on the move

 

twitter.com/vodafoneukdeals – follow us for exclusive offers or tweet us if you’d like help when joining or upgrading with Vodafone

 

facebook.com/vodafoneuk – the perfect place to see all the latest news and offers from Vodafone UK, as well as great competitions

 

 

 

Thanks

 

Vodafone eForum and Web Relations Team

Edited by dt3000
Link to post
Share on other sites
dx100uk

dx100uk

Posted
Posted

read and follow the instructions in the msg above your last one?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
dt3000

dt3000

Posted
  • Author
Posted
read and follow the instructions in the msg above your last one?

 

dx

 

I did. I emailed them and posted the automated response as directed by Locutus

Link to post
Share on other sites
dx100uk

dx100uk

Posted
Posted

yes sri our posts crossed

 

well done

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
2Grumpy

2Grumpy

Posted
Posted

Does this partly explain the number of defaults that vodaphone apply to terminated accounts? The customer can't access the online system to see how much they owe because their access to their online account has been removed by vodaphone? Maybe the letters that they talk about sending are actually sent electronically to their defunct online accounts...

Link to post
Share on other sites
Lee Vodafone Company Rep

Lee Vodafone Company Rep

Posted
Posted

Hi dt3000,

 

Further to my email yesterday.

 

It's naturally disappointing to read about your dissatisfaction with the level of service you've received so far in relation to this matter but please be assured that I'll do my best to bring it to a swift conclusion.

Does this partly explain the number of defaults that vodaphone apply to terminated accounts? The customer can't access the online system to see how much they owe because their access to their online account has been removed by vodaphone? Maybe the letters that they talk about sending are actually sent electronically to their defunct online accounts...

 

Hi 2Grumpy,

 

Although customers who have registered for online billing and then chosen to leave us will be unable to access their online account they would still receive an notification via email when their final bill has been issued.

 

In this instance the OP has done the right thing in contacting us to request a copy but for whatever reason has encountered difficulties with this.

 

In regard to our reminder letters I can confirm that these are posted to customers and not sent electronically.

 

Kind regards to you both.

 

Lee

 

Web Relations Team

 

Vodafone UK

Link to post
Share on other sites
dt3000

dt3000

Posted
  • Author
Posted

Received phone call from Lee a couple of nights ago with an agreement to send the receipts I need for Dec 11 to Apr 12 inclusive and also kindly informed me that the final bill would be zeroed due to the negative experience I've encountered....which I thank him for. A good outcome and faith in Vodafone partially restored, but yet to receive any bills or confirmation that account has been zeroed. After several weeks I'll be glad to see an end to this.

Link to post
Share on other sites
dx100uk

dx100uk

Posted
Posted

check your cra file?

 

see below

noddle is free

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites
Lee Vodafone Company Rep

Lee Vodafone Company Rep

Posted
Posted
Received phone call from Lee a couple of nights ago with an agreement to send the receipts I need for Dec 11 to Apr 12 inclusive and also kindly informed me that the final bill would be zeroed due to the negative experience I've encountered....which I thank him for. A good outcome and faith in Vodafone partially restored, but yet to receive any bills or confirmation that account has been zeroed. After several weeks I'll be glad to see an end to this.

 

Hi dt3000,

 

Thanks for updating your thread following our conversation last week.

 

As promised, I'll arrange for you to receive copies of the bills you've requested and also include a letter confirming the action taken to conclude matters for you.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

Link to post
Share on other sites
2Grumpy

2Grumpy

Posted
Posted
Hi dt3000,

 

Thanks for updating your thread following our conversation last week.

 

As promised, I'll arrange for you to receive copies of the bills you've requested and also include a letter confirming the action taken to conclude matters for you.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

Lee, are you able to confirm to the OP that their CRA files have not been adversely updated?

Link to post
Share on other sites
2Grumpy

2Grumpy

Posted
Posted
Hi 2Grumpy,

 

This is something which I'll be picking up with the OP privately.

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

 

I presume that would be removing the entries ... The OP should post back if they aren't, or wants advice on the possibilities of a claim for libel for any entries made

Link to post
Share on other sites
dt3000

dt3000

Posted
  • Author
Posted

Credit rating report is not quite up to date. Showing as £25 owing to Vodafone, which I've been assured has been zeroed as a goodwill gesture. Credit report is still showing 5/5 so no problems there. Still awaiting receipts for Dec11 through to April12 and bill showing zero balance, which I've been informed will be sent soon.

Link to post
Share on other sites
dt3000

dt3000

Posted
  • Author
Posted

Thanks for all your help Lee...received everything this morning. I think we can put this one to bed now. Wish I'd been able to speak with someone like yourself in the first place.

 

Many thanks

 

Dave

Link to post
Share on other sites
Lee Vodafone Company Rep

Lee Vodafone Company Rep

Posted
Posted

You're more than welcome Dave.

 

Thanks for letting me know that everything has arrived safely.

 

It is a shame that your experience wasn't a more positive one but it's pleasing to know that my intervention has gone some way to restoring your faith in us.

 

Best wishes,

 

Lee

 

Web Relations Team

 

Vodafone UK

Link to post
Share on other sites
 Share
Go to topic listing

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


Follow: @real_CAG

Navigation Links

Welcome
CAG Community Centre
CAG Library
Banks & Credit
Other financial Institutions
Retail
Non-Retail
Work & Social
PayDay and Short term Loans
Debt
Motoring
Legal

Latest

Our Picks


Help and Support

CAG Library
Questions about This Site
Change your notification sound
Change your profile picture - FREE!


Useful LInks

County Court Forms
MoneyClaim Online
CPR - Pre-Action Protocols
Civil Procedure Rules
UK Legislation
Youth Consumer Service

Reclaim the right Ltd

registered in the UK
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS

The Consumer Action Group

The National Consumer Service
×
×
  • Create New...