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    • "We suffer more in imagination than in reality" - really pleased this all happened. Settled by TO, full amount save as to costs and without interest claimed. I consider this a success but feel free to move this thread to wherever it's appropriate. I say it's a success because when I started this journey I was in a position of looking to pay interest on all these accounts, allowing them to default stopped that and so even though I am paying the full amount, it is without a doubt reduced from my position 3 years ago and I feel knowing this outcome was possible, happy to gotten this far, defended myself in person and left with a loan with terms I could only dream of, written into law as interest free! I will make better decisions in the future on other accounts, knowing key stages of this whole process. We had the opportunity to speak in court, Judge (feels like just before a ruling) was clear in such that he 'had all the relevant paperwork to make a judgement'. He wasn't pleased I hadn't settled before Court.. but then stated due to WS and verbal arguments on why I haven't settled, from my WS conclusion as follows: "11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. "  He offered to stand down the case to give us chance to settle and that that was for my benefit specifically - their Sols didn't want to, he asked me whether I wanted to proceed to judgement or be given the opportunity to settle. Naturally, I snapped his hand off and we entered negotiations (took about 45 minutes). He added I should get legal advice for matters such as these. They were unwilling to agree to a TO unless it was full amount claimed, plus costs, plus interest. Which I rejected as I felt that was unfair in light of the circumstances and the judges comments, I then countered with full amount minus all costs and interest over 84 months. They accepted that. I believe the Judge wouldn't have been happy if they didn't accept a payment plan for the full amount, at this late stage. The judge was very impressed by my articulate defence and WS (Thanks CAG!) he respected that I was wiling to engage with the process but commented only I  can know whether this debt is mine, but stated that Civil cases were based on balance of probabilities, not without shadow of a doubt, and all he needs to determine is whether the account existed. Verbal arguments aside; he has enough evidence in paperwork for that. He clarified that a copy of a DN and NOA is sufficient proof based on balance of probabilities that they were served. I still disagree, but hey, I'm just me.. It's definitely not strict proof as basically I have to prove the negative (I didn't receive them/they were not served), which is impossible. Overall, a great result I think! BT  
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Welcome Finance Secured Loan


Jayney69
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Hi there

 

We're a couple of months or so in arrears with our Welcome Finance secured loan, due to illness/redundancy etc, but are able now to keep up with our normal contracted payments, and I've got a few queries on the running of this, mainly to do with the account manager, who is very aggressive (he accused me of spending all our wages going out once, instead of paying them. I'd bought gas, electric and food for the family!)

 

Our "account manager" phones regularly (around 5 times a day) if our payments are late (sometimes they are a few days late, but I do always pay now), but I just ignore his calls. I've sent them the telephone harassment letter, which they have just blatantly ignored. What would be the next step on this.?

 

Our "account manager" has called to the house a couple of times, I know this because he's put a photocopied letter through the door. However, I've never answered the door to him, and have no intention to. Basically, he can bugger off. Am I correct in this?

 

It's a secured loan, and we are a couple of months behind. They reckon its more months, but when the original loan was taken out (probably around 6 years ago or so) we had a different (nicer) account manager, who allowed us to take payment holidays once a year. We understood that these would be added to the end of the loan, Welcome are now classing these as arrears.

 

I've also seen on this site (quote) "Your WF loan will not result in repossesion, it is a charge on the property, only the mortgage co can ask for this". Is this true?? Has anyone ever heard of Welcome repossessing? To be fair to them they've never actually threatened this, only that they will "pass the debt on".

 

We have our mortgage with Mortgage Express, we do have arrears on this (happened at the same time as the Welcome ones). We are under a Court Order to pay these off at an extra £50 per month and have been sticking to this religiously, and Mortgage Express are happy to leave it like this. Our mortgage is for approx £150,000, the secured loan is for approximately £17,000. The house is probably worth around £150,000 (on a good day, and if the wind's in the right direction!)

 

Any advice would be good.

 

Thanks

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urm..

something fishy here

 

please sar welcome

 

your need all the statements

 

plus i'd not talk on the phone

 

you are under no legal obl to do so

 

writing only

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 3 weeks later...

We have a secured loan with Welcome. As they are not supposed to contact us by phone anymore (as they are arrogant and really very rude) we receive the following letter on a weekly basis:

 

"Further to my letter sent to you on xx/xx/xx (this date changes each week), regarding your overdue payment, I am disappointed to see that I have not received a reply. Please telephone me upon receipt of this letter to discuss this matter further.

 

In line with collection charges detailed within the terms and conditions of your agreement, your account has been debited with the sum of £10 for this letter."

 

My question is what are they allowed to charge for, and how much should it be? Also, could the continual chasing by the same letter be seen as harassment? I do consider their when they know we won't phone be intrusive. As far as I am concerned, I wrote to them last year and have nothing further to add.

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Write back to them in the same vein

 

"Due to being treated badly by your company I am NOT phoning, every call received from you is being recorded and logged with the appropriate authorities, charges for the recording and logging are £10 per phone call, charges for time spent opening, reading, researching a reply and sending letters recorded delivery are at £25.00, this is including the £18:00 hourly charge for a litigant in person"

 

They are NOT allowed to charge and they are taking the michael here. Play them at their own game of letter tennis (or letter ping-pong as they are not able to understand tennis rules!).

Edited by 42man
LIP rate is £18
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Technically they can't, they like to think that because it is in the terms and conditions it is right and legal. The question of the £10 for letters is crazy, think about how much they may pay somebody, how much it ACUTALLY costs to press a button on a computer and send a letter, they probably don't even put it in an envelope themselves, it will be done by machine.

 

I would have thought about £1 per letter would be reasonable, even the banks had to reduce their charges dramatically.

 

Welcome are still in dire straits and are trying to claim back anything they can. Treat them with the same contempt and distrust that they treat you. After all they are a sub-prime lender who build in risk in their very high interest rates.

 

Did your loan come with front ended charges at all?

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I'm not sure if it came with front ended charges, I'll try and find a copy of the original agreement.

 

I've noticed that I've started getting calls in the last day from a Ray Cook, at their Milton Keynes branch (this is a long way from where I live, and not my local branch). I've no intention of phoning him back, however I've threatened them (in the phone harassment letter) that I'll report them. However, I can't actually find who to report them to :(, the OFCOM site, etc, just says that they are not able to deal with individual complaints.

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  • 2 weeks later...

I've started getting calls from Ray Cook (and his manager) at the Milton Keynes office, which are quite threatening. I've stated (a little like a parrot), "in writing only", but they try to interrupt continually. Anyway, this evening, they've stated that "they'll send a letter, and I won't like it", although at that stage I had refused to go through security or even to acknowledge that I am the account holder.

 

What should I do now, should I SAR them? it's a secured loan, with arrears (see posts above), so I'm a bit worried.

 

Also, who can I report their harassing phone calls to, OFCOM etc websites just say that they are not able to deal with individual cases.

 

Thanks

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(History of case posted below)

 

I've started getting calls from Ray Cook (and his manager) at the Milton Keynes office, which are quite threatening.

 

I've stated (a little like a parrot), "in writing only", but they try to interrupt continually.

 

this evening, they've stated that "they'll send a letter, and I won't like it", although at that stage I had refused to go through security or even to acknowledge that I am the account holder.

 

What should I do now, should I SAR them? it's a secured loan, with arrears (see posts above), so I'm a bit worried.

 

Also, who can I report their harassing phone calls to, OFCOM etc websites just say that they are not able to deal with individual cases.

 

 

ALSO:

 

They state that they've not had my letter and 2 emails sent to them. The letter enclosed a cheque. I've emailed them stating that I can only conclude that it's been lost and that I will send another. I'm going to stop the first cheque (let's see it they present it, even though they state they haven't had the letter it was attached to).

 

Furthmore, I've had a letter from Milton Keynes (our local office closed last week ) stating:

 

"Your account is current overdue by the above amount (I'm going to check this amount by sending them an SAR)

Please make a payment of £xxxx to bring your payment up to date.

If you have already made a payment to this account to clear the full overdue amount please ignore this letter"

 

Can this be construed as an official default notice. It doesn't actually have the words "default notice" on the top, just "overdue amount"??

 

Thanks, am very worked up now

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I've started getting calls from Ray Cook (and his manager) at the Milton Keynes office, which are quite threatening. I've stated (a little like a parrot), "in writing only", but they try to interrupt continually. Anyway, this evening, they've stated that "they'll send a letter, and I won't like it", although at that stage I had refused to go through security or even to acknowledge that I am the account holder.

 

What should I do now, should I SAR them? it's a secured loan, with arrears (see posts above), so I'm a bit worried.

 

Also, who can I report their harassing phone calls to, OFCOM etc websites just say that they are not able to deal with individual cases.

 

Thanks

 

are you still recieving the phone calls - and have you written to them to request they stop calling you?

 

If not send them the telephone harrasment letter from the library. In the mean time - keep a log of the calls you recieve and record them if you can.

 

Would suggest you send both an SAR and a s.77/78 request to Welcome.

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thread tidied due to input of unwelcomed nature

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 1 month later...

Welcome Fiance are chasing us daily (sometimes several times a day) by phone although I have continually asked them to stop. I have contacted their branch and their head office i writing on several occasions, and the OFT, but still they continue. On the times that I can be bothered to answer I refuse to acknowledge who I am and state "in writing only". Their response is that they are able to send standard letters only!?!

 

I am now either just ignoring their calls or hanging up immediately.

 

What could you suggest?

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Hi Jayney,

the obvious question you should be asking yourself is why are they chasing you so much? There is often an ulterior motive.

More information would be better for us, it gives a better picture! Want kind of Agreement do you have with them? Timelines. Are you paying a reduced amount? How old is the Agreement and how long does it have left to run?

Did you send the telephone harrassment letter by Recorded Delivery (otherwise they will deny all knowledge of receiving one)?

Give us a bit more info so we know how to advise.

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Keep a diary of events, especially regarding their committing the criminal offence of harassment, ensure you have proof that you have told them NOT to ring you and to correspond in writing only.

 

If you have this info already then take a walk to your local Police station and file a complaint against them for the offence of harassment, if the old bill tell you it is a civil matter, ask to speak to the duty inspector, most front desks are manned by civvies who have no understanding of the Law.

http://www.dailymail.co.uk/news/article-484772/Grandmother-terrorised-death-bank-wrongly-hounded-16-000.html

 

Then get onto your phone provider and go through their malicious calls procedure, they can change your number free of charge (how hard is it really to tell friends & family of your new number?)

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Hello there. Please consider requesting that Welcome provides you with a copy of their formal complaints procedure (if you've not already done so). If you exhaust their internal complaints route you can then consider taking a complaint further via the Financial Ombudsman Service and Trading Standards. We've a good fact sheet covering harassment, you can find it here:

 

http://www.nationaldebtline.co.uk/england_wales/factsheet.php?page=03_harassment

 

If you have instructed them not to call in writing - and they are continuing to do so - they are very likely to be harassing you, you have a right to take it further. We hope you can get the situation under control.

 

Best wishes,

 

National Debtline.

For Free, Confidential and Independent advice: 0808 808 4000

Monday - Friday 9am to 9pm // Saturday 9.30am to 1pm // 24-hour voicemail. Please leave a message to request an information pack. http://www.nationaldebtline.org // http://www.mymoneysteps.org

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