Payday Express Cancellation - Help please

[Melbel]

Hello All

 

I applied for a £120 loan from these people yesterday.

I had an email this morning telling me it had been sent however they'd only sent £105 as they used £15 for same day transfer.

The agreement was signed yesterday morning therefore they havent used same day transfer. Also, I didnt see anywhere it stated it would cost me another £15 (it usually comes out of the extortionate interest doesnt it?)

 

Anyway, I called them and expplained this and told them i want to cancel and was told that the cooling off period doesnt applied to me as Ive had a loan from them before??!!

 

My T&Cs say i do have the cancellation period at a rate of 0.70p per day and it doesnt mention anywhere that £15 will come off me for the transfer.

 

Does anyone know where i stand please?? I need to act quick due to the 0.70 rate of interest per day.

 

thanks

[42man]

Have you had any loans from them before (or indeed any other payday style companies that might be part of the same group) ? I suggest that you cancel the loan (distance selling regulations) and the fact that the loan you took out was £15 light without any indication that this is what you were going to receive would not stand up in court against CPUTR2008. I have copied their FAQ's for future use. Are you able to scan up a copy of the agreement ? (minus the personal details). I also suggest that you send a complaint to the OFT too.

[42man]

It doesn't say anywhere on their site that the loan will be £15 less for direct transfer....the OFT will be very interested in this.

[42man]

In fact it says they transfer funds every 45 minutes, everyday, 7 days a week. There is no mention of a charge for a direct transfer....this is completely misleading.

[Melbel]

This is exactly what I thought, ive scoured their T&CS and cant find anything.

 

Also the man on the phone said the cancellation period (or lack of) is on their website (which I couldnt find)

 

the thing is, if i cancel now, will I lose that £15 on the transfer fee too>??? and shall i say i want to pay back their £105 immediately ??

 

ok, ill print it and try to scan the agreement up.

[Melbel]

ooh forgot to mention, i have had a loan or two off them before.. all paid back.

 

i have a loan outstanding with money shop (who ive noticed they are connected to) but its a seperate agreement.

[42man]

Please do report them to the OFT for this....

[kurvaface]

The phone number for trading standards is

 

08454 040506

[Melbel]

Same day service with a £15 charge (the £15 will be deducted from the amount transferred)

Two-day service with no charge

This is what I found on the application process... so I got that big wrong. However.. it didnt transfer on the same day, they sent it the day after it was approved.. and also as someone already said, it says on their website transfers within 45min (with no mention of fee)

 

hmmmm

[kurvaface]

CPUT regs 2008

 

Misleading practises

[kurvaface]

it is no longer acceptable for a company to effectively mislead people by saying things in big bold letters on the one hand, and hiding contradictory information away in the small print on the other.

[Melbel]

RESULT RESULT RESULT!!!!!!!!!!!!!!

 

I have spoken to consumer direct who basically told me whatever is in the T&Cs they have to adhere to..

 

Ok, so phoned Payyday express back.. went through the story again and was told yes i have to pay the fll amount of credit etc etc... so.. i told them ahem.. please check your own T&Cs.. i have a 14 day cooling off period and if i cancel within that time, i owe you the amount funded + 70 per day.. so off he went to his manager and came back after what seemed like ages... and agreed.. yess miss melbel, we will honour that but you cant do this again blah blah... EXCUSE ME?? do what again? i suggest you change your T&Cs i was simply following my rights! cheeky sod!

 

anyway, he then tried to take £120.05 (15 pounds of it being the same day transfer charge) when i had to correct him again, i explained, there was NO same day transfer.. and this was where it all started!! so he is only authourised to take £105.70 off me!! off he went again and spoke to his manager...

he came back and agreed to it!!

 

sorted!!

 

how annoying having to go through that stress though!!

 

They are obviiously not very confident or well trained in their T&Cs either

[42man]

Well done...

[Melbel]

its also logged with consumer direct now.

I did originally ring the OFT but they passed me on to consumer direct

[kurvaface]

Good stuff.

 

The argument that these people provide a valuable service to those who can't get finace elsewhere I think is as shallow as a puddle of flea's pee. I think they are **** loan sharks and and should be treated with utter contempt.

[sillygirl1]

Good result,

 

All OFT calls are 'routed' via Consumerdirect, apparently this is because some OFT offices were only dealing with certain issues and leaving others alone, and they all needed to have better clarity on what they have dealt with complaints wise. Quite sensible in a way.

 

Perhaps the CAB could do the same, our one is as good as a chocolate teapot... I knew more than them about who to complain to!

[Ceri Thomas]

Anyone else noticed that if you search payday express in google.co.uk right now they no longer appear? You can still visit their website direct but google seems to have said goodbye to them unless you type their full website address in, maybe the OFT?

[Ceri Thomas]

It's well over a month now since my last posting, when doing a search on google for payday express it still appears they don't rank anymore, seems karma is against them, i'm sure that is losing them some business as mostly consumer action group and money saving expert threads are showing up now!

[Radgie Boy]

They're still as ignorant as ever.

 

I know that.

[rodgerramjet]

I have to say I had a result with them, had a loan of 756 to pay off, the first girl said they would only forego 32 of the 155 interest owed, when I phoned back to pay I got pit through to a supervisor to make payment, he messed up and didn't take any interest ) silly boy, so I emptied my account so they get sod all from me ever again.

 

Wages into new non toxic account and payday hell over and done with, never again will I use them, ill turn to prostitution first )

[Ceri Thomas]

Ha I'm glad to hear rodgerramjet! I hope I can say the same... not sure about the prostitution though...

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[Ceri Thomas]

Seems some how I've ended up on the payday express mailing list, i'm getting their emails and this morning received a flier in my post box, i can opt out of the email which i now have but there's no mention of how to opt out from their post mailings... i'm also receiving other payday orientated emails that don't have an opt out which is quite annoying.

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[kurvaface]

Seems some how I've ended up on the payday express mailing list, i'm getting their emails and this morning received a flier in my post box, i can opt out of the email which i now have but there's no mention of how to opt out from their post mailings... i'm also receiving other payday orientated emails that don't have an opt out which is quite annoying.

payday loans uk

 

 

Marketing emails must have a clear optout. Failure to do so is a Breach of he privacy and electronic communications ( EC dirctive ) regulations 2003. Report to oft....

[renegadeimp]

Send them a request under the DPA that you revoke the right for them to use any information they may hold on you to be used for any purpose.

[Seraphesfahan]

I applied for a loan with payday express back in november 2012, i wasn't even accepted and yet still get emails and have even been phoned several times on my mobile by other finance companies. I've never applied for a payday loan before or since so there I must have been put on some form of list by payday express that's been sold on... so yes this goes on.