CCM stole money from me!

[clemma]

Just checked my account today and CCM (re The Money Shop) have stolen £166 from me! I do not owe them a penny, although the OH does. I have used my card once to pay them on his behalf a couple of months ago, but they seem to have taken it upon themselves to dip into my account again. This is my sole account to which the OH has no access! Apparently I have to go to the money shop today with my card and ID and they will refund me. However, that is not the point. I am so, so angry that they think they can do this. It's obviously something automated as the money was taken (as a card payment) at 0325 this morning.

 

Who should I report them to? This is just theft, plain and simple. :-x:-x

[cerberusalert]

Trading Standards, the OFT, FSA and the ICO.

 

The ICO because they are processing your data incorrectly.

[cosmic13]

You can get your money back via your bank through the chargeback system - if you ring them and explain an unauthorised withdrawal has been made on your card. The best thing to do while you are on the phone is have the card cancelled as it has been compromised. They will ask you to get a crime reference number, ring the non emergency local number. They will probably tell you they don't investigate card fraud any more unless your bank asks them to step in, but insist on a reference number.

I've just had to do this at work as some kind person used our debit card details to book themselves several flights....Barclays were actually very helpful and it was sorted within a week (could have something to do with us being a children's charity!)

[clemma]

Trading Standards, the OFT, FSA and the ICO.

 

The ICO because they are processing your data incorrectly.

 

The ICO? Who are they? I will be reporting them as soon as I have paid my visit to The Money Shop.

 

As for the bank, I called them but because it was a card payment, they said it was an outstanding transaction, and that they are unable to help until the 6th August.

 

Thanks people.

[cerberusalert]

http://www.ico.gov.uk/

[cerberusalert]

When you complain to the ICO you should emphasise the fact that you are not a customer of CCM you have no agreement with them yet they are processing your details and illegally using your bank details to withdraw your money.

[dx100uk]

def chargeback if by a card number

 

many banks dont know how this works

 

keep insisting its done NOW

not after their investatigation

 

dx

[clemma]

Ok, so the Money Shop refunded the money in to my hands. Now off to complain to all and sundry!

[Bazooka Boo]

WOW! That is a turn up for the books......unruddybelievable! That actually speaks volumes to me, as they clearly know they have committed an offence and obviously think that by correcting their mistake you will toddle off happy....

 

Formal complaint to their head office, the OFT&TS via http://www.direct.gov.uk/en/Dl1/Directories/UsefulContactsByCategory/Governmentcitizensandrightscontacts/DG_195948

 

The ICO and even your local MP.

[king100]

I have seen a few of these issues, I assume it is a payday loan. It boiled down to what the t&cs stated and I think somewhere in there it states something to do with reusing credit debit cards on file to pay, there was one sometime ago when a mother paid for her son and he would pay her cash, they just took the remainder out without her knowledge and whn complained they revered her to t&cs

[brokebutnotbeatn]

But what tosh. The mother didn't sign up to the T&Cs as she was paying for someone else; the agreement was not with her so their T&Cs don't apply!

[king100]

Totally agree, think it's taking the p*** myself.