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    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.    Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.   The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved.  Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
    • You can use a family's address.   The only caveat is for the final hearing you'd need to be there in person   HOWEVER i'd expect them to pay if its only £200 because costs of attending will be higher than that
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Police arrest customer to allow Buy As You View to seize goods


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I would address your letter to CEO Graham Clarke.. (I think you will find he'll be expecting it!) ;)

 

Lefty

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Hi. We are currently investigating this issue.

 

We have been in contact with the customer to take a statement. We have interviewed the member of staff involved.

We have also spoken to the police and are waiting for an official response.

 

As soon as we have completed the investigation, we will post a formal response.

 

regards

 

BAYV

 

I would like to remind Buy As You View that the CAG was promised a "formal response" upon completion of your investigation. Whether or not the OP (customer) is happy with the current situation does not alter this promise at this time. It is quite clear this investigation is now complete.

 

This complaint was brought to the CAG by an unhappy consumer, and the CAG brought it to the attention of Buy As You View. Without the intervention of the CAG nobody would have been any the wiser!

 

The time has come for Buy As You View to put their hands up, admit to their mistakes, and let the CAG see what systems have now been put into place to prevent a similar case happening again.

 

My patience was wearing thin on page 2 of this thread.... It is now time for some closure!

 

Lefty

 

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

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I would like to remind Buy As You View that the CAG was promised a "formal response" upon completion of your investigation. Whether or not the OP (customer) is happy with the current situation does not alter this promise at this time. It is quite clear this investigation is now complete.

 

This complaint was brought to the CAG by an unhappy consumer, and the CAG brought it to the attention of Buy As You View. Without the intervention of the CAG nobody would have been any the wiser!

 

The time has come for Buy As You View to put their hands up, admit to their mistakes, and let the CAG see what systems have now been put into place to prevent a similar case happening again.

 

My patience was wearing thin on page 2 of this thread.... It is now time for some closure!

 

Lefty

 

 

STILL WAITING!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

The CAG has kept it's side of the bargain, BAYV. Now you must keep to yours.

 

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

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has brighthouse managed to misplace the glue?

 

or have they finally managed to tear their finger out?

 

any update yet?

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Today is the 2 month anniversary of this thread. I think you can be assured if this was sorted the OP or Lefty would've updated this thread. I do feel BAYV blaming 1 rep and expecting the customer to continue business as usual is a trifle naive. The whole point of a "rep" is that they "represent the company".

 

Maybe a lot is going unsaid as this may well escalate to a court claim by the OP for all the money they have paid in the past 3 years, although I cannot see how BAYV can defend their position... they should just put their hands up, say "we acted wrongly, here is your £3000 that you've paid so far, sorry!"

 

As for canceling your new order, I'm sure someone will be along soon to advise how to go about that.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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after reading this post and seeing the last one chris posted i realised we may not live far from each other as iam also from cleveland and my thread was kindly put on here by lefty awhile ago about my credit agreement my complaint started with my area manger in april this year and i've still come to no conclusion maybe they need a new area manger 2 to train there staff properly as he has an attiude about him and i now refuse to let him in my home i have told this to the customer care person i saw on the 17th but they still sent him to collect from my meter so i didnt answer the door

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OMG I am so very sorry for what happened to you chrisyb1984!! It was bang out of order!!

 

Is there any further updates as to what's happening?

 

Have the IPCC got in contact with you? (Ive used them myself approx 2 years ago & they were brilliant with me)

 

Have you heard anything further from BAYV?

 

I know one thing for sure I will never buy from these people & that's on the strength of this thread alone!!! I also guess I am NOT the only person who thinks the same way!!

 

Well done Lefty on helping chrisyb1984 I would sure want you in my corner!!!

 

Good luck chrisyb1984

 

Fingers & Tootsies X

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Hi,

In respect of the employee involved in the incident, the matter has now been dealt with appropriately.

We received your letter addressed to the CEO. We attempted to contact you by phone on the 18th August to discuss the incident with you and left a voicemail message.

As we did not receive a response, we wrote to you by recorded delivery on the 19th August.

As of 25th August,, we have not received a response and would appreciate if you could contact us as soon as you can.

Best regards

BAYV

Hi all

 

just looking for advice, ill tryin keep this short,

 

first of all ive been with buy as you view for around a year now, in feburay i got a new item from the, but was told the my payment would go back to 3 yeard and that meant i would pay no extra my payment would be the same,

 

i got a new table and chairs from them, great no hassle next time payment was due, i was told to pay £105 when my contract says £75 so i paid to get they guy out of my home, and then called to speak to a manager who never came, next payment date i refused them entry on the grounds that they had broken there agreement and again asked to speak to a manager,

 

then yesterday afternoon i had a nock at my door, it was the same bayv collectors this time with 3 police officiers,he showed me some paperwork with my girlfriends sig prooving that table was delivered to my address,i told him i want to see the contract he said ive come to remove your goods, i said you are not coming in, as i said that the police officer said " what you say" i repeated then he arrested me for "breach of the peace" on my own doorstep, handcuffed me and put me in the back of a police van and allowed the guy into my home to remove the goods,

 

then they tryed to get me to sign a consent form in handcuffs, wich i refused, the collecter left with my goods and then the poliuce de-arrested me and let me back in,

 

the bayv collecter left the consent form, but this one was not filled in all left blank,

since then ive been trying to speak to a duty inspecter to find out why the police acted in this way and why they let him enter my home without a court order,

 

ive also contacted bayv whol told me my area manager would contact me that same afternoon, i ve heard nothing,

 

i have never had a late or missed payment, and have been told they have to serve you with a default notice before they can take any sort of action.

 

what are my options here,

 

 

sorry for any mistakes thanks for reading and any adive left

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What does 'appropriately' mean exactly?

I think it means this:-

....Also the rep is no longer working for them....

 

 

 

I'm sure chrisyb and Lefty will be in touch soon :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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Wheres the statement from BAYV?????? I know I'm short sighted but I had my glasses on and still didn't see it. My wife wanted to purchase something from them looks like they have lost another customer without even speaking to them. Not even The Funding Corporation can do that.

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Hi, i am a buy as you view agent. The only problem is, English law and Scottish law are totally different, and im presuming this is in England or Wales am i correct?

 

This is in England yes.

 

But still either it be England/wales or Scotland he should know the law and my guess is he KNOWS the law. This was simply a case of power and bullying which backfired badly, if this was someone else with out the knowledge or the help they would of got away with it.

 

 

Long live CAG

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I have just sat and read all 9 pages of this and all I can say its .... DISGUSTED !

 

BAYV you should be ashamed of your actions surrounding this complaint, you are not above the law - as I am sure your soon to realise.

 

Keeping my eyes firmly peeled on this thread.

 

Best of luck to the OP and top respect to the site team - mostly Lefty.

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With over 10,000 Views on this thread, I'm thinking a lot of revenue lost for BAYV. I wonder if chrisyb1984 is having connection troubles still. I'd love to see how the police resolved the complaint.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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With over 10,000 Views on this thread, I'm thinking a lot of revenue lost for BAYV. I wonder if chrisyb1984 is having connection troubles still. I'd love to see how the police resolved the complaint.

 

The dutti babylon will be trying to find a way out without coughing up compensation for the wrongful arrest and illegal assistance of a tortious act against the OP imho

We could do with some help from you.

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