Basically it is a serious breach of company policy and a sackable offence!. I went for my follow up today and in more managerial speak they told me it was my word against the trainer an no further action taken!. There is no answer for the 3 documents with my fraudulent signatures on, and no answer as to why i never got copies of my licences or where the the one in question went!. They have learned a lesson and will be issuing photocard licences instead of the current photocopy ones!. Not bad for a worldwide company!!.

Sorry i will explain a little more.. I had an accident on the 2nd of september, proceedures followed accident reported! Retrained on the 4th of september. On the 15th i was having a bad day and vented my frustrations in admittedly an inappropriate manner. (This is a brief only for Managers and team leaders so not to public) on the 17th i was took into the office for using MHE without certificate, the manager who is heading the investigation is the manager who was heading the afternoon brief where i had my outburst! Sorry Emmzzi you wouldn't be the first to tell me i am useless at constructing

Hi, Thanks for the replies. I have been suspended with full pay, i attended a meeting on friday where the manager produced all my licenses except the one im accused of not having. Under closer inspection someone has forged my signature on 2 seperate documents both relating to one licence. The Manager has also "authorised" my retest on the 4th of september, but he tells me in the interview that the case has only just been brought up as the day of the incident was his last day before a holiday!. The date of the incident was 2 days before this, at the minute he has pre-fabricated tat and even admitted the forged documents could indeed be my relevant licence just incorrectly filled in. Il await the outcome meeting im guessing Monday-Tuesday!. Anyone know what i can do about the forged signatures obviously someone with access is accountable and in light of their investigation i would further like my signatures investigating and someone being made accountable.

Hi all,Just need a little guidance..Just been suspended from work for using MHE without a certificate, take you back to 3 week ago when the incident happened i had hit some racking and reported it. I have today been informed there is no record of training and well the rest is history.Since the incident i have been retrained (on a diffrent truck) and allowed to use MHE again. I am in a team leader role and i had a bad day monday and maybe vented the wrong way and i believe this is the backlash of that. I did initially receive training last year when i was a general warehouse worker, i have never been given copies of certificates for any of the training (4 diffrent forklift trucks) . As when i joined the company it was in tatters and half of the management are now gone. Its now a case of me against the instructor hse and a manager who lets say would back each other up. First off in the meeting he says he has only just come to it as he was on holiday, but the day of the incident he was there standing by my side. So im wondering is there a time limit on these things?. Im sure further questions will come i am currently trying to write everything down so i don't walk back into a meeting totally unprepared just like today. Its been a big shock and to be honest i felt some tension since i had my outburst but to pull me in an office and question me over incidents from atleast 3 week ago without a word of warning i have kind of seen the other side to this place what i have been told by my team since day one. Thanks for any info.

This is in England yes. But still either it be England/wales or Scotland he should know the law and my guess is he KNOWS the law. This was simply a case of power and bullying which backfired badly, if this was someone else with out the knowledge or the help they would of got away with it. Long live CAG

Hey lefty, Forgive me if i am wrong but as for not refunding all monies, i thought they would have to under the repossession rights of the CCA 1974 Which states that if they do take back the goods without a court order, you have a right to claim back all money paid under the agreement.

This story is truly shocking, at the very least i sense a full refund here as clearly stated within the agreement. A couple of months ago i sat waiting patiently for a perfect home rep to slip up. She did after 2 weeks of pestering, posted a card through the door demanding monies or criminal proceedings will be made against me. I sent her a text message explaining the Administration of Justice Act 1970 and how i was sending a letter to head office notify them of her breach. Also explained that all further doorstep calls will be by appointment only and communications to be in writing. I have not heard a peep since, but i still have the card and text message for proof. Moral of the story? Know your rights and fight back. I wish you well on a pleasant outcome OP

Hi Emma, Some very knowledgeable people on here who will be along to help shortly, in the meantime i will help you out. First off brighthouse cannot just walk in and take your couch. What you would need to do is phone their head office and explain to them that you are in a little financial difficulty but you are still prepared to pay them. Explain to them about the £20 that the store refused to accept yet transfered to yellow money. Do not let them take the couch as of yet, this is simple bully tactics to get you scared and have you phoning every tom dick and harry to get someone to make a card payment for you. Good luck and be strong.

Thanks lefty i will be asking for a freeze on the account no doubt that will be contested. Hi kittex I won't be taking another tv from them once this is done with i am never going back. The reason for going there in the first place was because after moving house funds were short once all the diy was done. I am now in a better position to purchase one straight out, i am leaning on the OH to let me get a projector . For the price of a 32 inch in that place i could go and get a projector that would produce a 100 inch screen, makes you wonder really what type of profits them companies are bringing in.

Cheers lefty. I phoned them friday the manageress is on holiday (no surprise there) I explained to the guy that i did not have to pay and he said i do still have to pay until the decision is made. I was telling him that as it is a hire purchase agreement and i am no longer hiring it. He just blatantly interrupted and said "I don't know where your going with this story mate". So i just told him that the manager is to phone me on the saturday or no payment will be made. No phonecall was made so no payment was made. I have told the OH under no circumstances does she pay for the tv, as they seem to phone during the day when i am not around. I will probably make the trip up there later this week and sort it out, and to make sure they do not coax the OH in to getting another tv!. P.s for future reference to anyone reading this they also tried telling me i was to pay the first £100 on excess! Also i could pay this weekly if i go down and sign the relevant forms. I kicked up a fuss and later they agreed that this was introduced recently and i did not have to pay. So watch out as this £100 excess could turn into a £600 excess over the course of 6-12 months. These guys are getting ditched as i now have funds for a tv outright well a projector anyway

Just to say i have looked over the contract and cannot seem to find anything relating to making payments. To add a little more the tv was taken away on tuesday and i have just rang them and they say that it has just gone to the repair center today. The manager and me both agreed on the phone that it was unlikely to be repaired due to age and damage. I dont see why i should have to make the payment this week i am not going to be getting the tv back and that the insurance will pay it off once declared uneconomical to repair. Would appreciate someone more in the know to respond before i make a payment later today or tomorrow. Thanks

I don't think you will get a refund it is more likely that they will "not find a fault" and return it or find a like for like swap. I will also say good luck on the like for like swap because i waited for a long time and they are so picky it never happened. Probably because their technician "could not" find a fault even though i sent in a cd with a slideshow of faults with the tv.

Quick background info. During the derby match last week the OH decided to do some cleaning/dusting around the tv. Due to the angle of which the tv is at you have to kind of twist it out. Having the missus see me do this loads of times she went ahead and moved it, then walking away to grab the duster the tv was to far over the edge resulting in it crashing on to a stool. The tv has been picked up and i know for certain it will fall in the uneconomical to repair category (big hole in the screen) so does one continue paying for this while its out for inspection?. The thing that gets me mad about all of this is i have had screen problems with this tv for along time. Perfect home could never find the fault and now it is broken with no chance of getting it back and only 7 months from paying it off. No tv xx amount of thousands down = lose lose P.s this is perfect homes not brighthouse Thanks

I am in exactly the same position, although my tv is not broke (as in dead) i do have evidence on a disk showing what happens when i play the xbox on it. I also have a shadow on the screen that covers over a third of the screen. Their technician cannot find a problem, im apparently not allowed to get my own in to inspect (in case they tamper with it) They started blaming my xbox so i have a new one now and just building more evidence on a disk before i take the trip to citizens advice. Apparently the monies will not carry over if you were to take out a new tv this is what i got told. I actually got bored of sending it in and visiting the store to try and resolve the issue. Dont give up because that is what they want

The manager of perfect home wanted us to go down yesterday on what we thought was to pick a new tv. When we got there she had a piece of paper which had details of 2 refurbs, she says the options are to pick one of these tv's namely a sanyo or a AOC. Depending on which one we pick she could knock upto 6 months of the payments. Or we can just take out a new agreement and she will take 10% off the cash price!! This is her idea of deals even tho we have coverplus on the agreement. At the minute we have agreed to let her send our tv in for another inspection by the technician. We will receive the SANYO tv as mentioned above and she says if the fault cannot be fixed she would make us a "better" deal and we could just keep the sanyo. First off we have paid for this tv now for 3 years so a measley 6 month knocked off another just isnt enough! I need some advice on what i could do because it seems she knows i dont no much about this and just keeps spinning me lies. Apparently i am paying to rent this tv so any payments made on this tv will not carry over to another agreement. And the coverplus just allows us to send the tv back at any time without any hassle. thanks widow.

Hi all, I received a letter back from the ombudsman today who are asking for more info. They want me to fill in the space that asks for a reference number for example: the account loan/hire agreement policy number or claim number. I was wondering what you filled in on this space nickismee80, i have asked the other half and she says she just tells them her name and address when she phones to make payment to bright house. Im wanting to claim from years back so i dont have all of the hp agreement numbers so do i just put her name and address as a ref to her account with brighthouse? thanks widow

Hi, Im not an expert on this but im guessing that The Sale of Goods (Implied Terms) Act 1973 will come into this. Basically, this means that any product you hire must be fit for its purpose and be in working order for a reasonable amount of time. Maybe your laptop will fall into this?? Like i say im no expert but im sure one will be along soon and can give you a more solid answer. Im sure if you contact Brighthouse they will fix it for you for free but from reading other stories its probable that you will be without it for awhile

How do i upload this agreement so that you can zoom in and read it??

I took a quick look over the agreement and i found this little bit intresting as i never knew this myself so here goes. Terms of Hire-Purchase agreement section 13 (a) "Coverplus warranty" means any optional coverplus warranty which you have agreed to purchase from us in respect of goods. (b) "Fixed sum loan agreement" means the "OPTIONAL" fixed sum loan agreement which you have enetered in to with us in respect of coverplus warranty. I cannot find anything thats says how to cancel, i would suspect that its the usual 7 days in writing. Lefty i will scan the TERMS OF HIRE-PURCHASE and put them up for you later.

My partner is also a customer at perfect home and from what i can gather it is a TAD (theft and accidental damage) agreement and that cannot be taken off unless you have home insurance that covers hire purchase agreements. Brigthouse have OSC AND DLC where as perfect home have fixed sum loan agreement and TAD Im not sure if anyone here has looked over perfect home agreement with a fine comb so at this moment in time there is nothiong to take off. Unless you have home contents insurance.

So after 24 days notice in total either by writing or verbal i am still at a dead end. I feel that PERFECT HOME is taking the **** and i want to take my complaint further. The head office and store manager are both saying i have to wait until a like for like replacement is available!! How long does one have to wait for a replacement tv? Am i being impatient or am i within my right to take this complaint further? could someone tell me who i would be complaining to at this stage as i have been trying to get in contact with CAB all day but to no avail..

It could well be!! it would explain this post

http://www.consumeractiongroup.co.uk/forum/brighthouse/48343-brighthouse-problem-again-7.html#post2069899 Look at the 5th post down and you will get your answer

Actually you will find that there is many factors as to why someone would use these type of stores but i will let you decide what they are. The undercover reporter was doing her job really well, and im sure she may of stopped someone from getting a job by how many days/weeks?.

First off great stuff with the program blondmusic!! After watching the program (especially the undercover recording) i cant help thinking that this "confession" to how the osc is sold would help people in recovering misold osc including myself. Even though this was in a store in scotland we all know that the same rules apply within every store all over the country. Since i am in the middle of trying to recover OSC i will be hoping to use this program to my advantage if i can. Does anyone agree? widow