Jump to content


  • Tweets

  • Posts

    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
    • Which Court have you received the claim from?  CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant?  LOWELL PORTFOLIO LTD How many defendant's joint or self?  SELF Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to.  03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUMBE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  YES  Did you inform the claimant of your change of address?  NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account?  CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE   Do you recall how you entered into the agreement...On line /In branch/By post?  I DONT RECALL   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ?  NO   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim.  DEBT PURCHASER.   Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor?  NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  I WAS UNDER MEDICAL CARE WHICH CAUSED ME NOT TO WORK. AROUND THAT TIME LOWELL HAD WANTED ME TO INCREASE MY PAYMENTS AS IT WOULD TAKE TOO LONG TO CLEAR THE DEBT. I HAD BEEN PAYING THEM WHAT I WAS PAYING THE BANK. I EXPLAINED MY THEN HEALTH & FINANCIAL POSITION AND THAT I WAS UNABLE TO DO SO. THEY PUT A HOLD ON MY ACCOUNT FOR A FEW MONTHS SO I CANCELLED MY DIRECT DEBIT. I MADE A FULL AND FINAL OFFER WHICH WAS REJECTED. WHEN THEY WANTED PAYMENTS TO RESUME I EXPLAINED I WAS IN A WORSE FINANCIAL POSITION, STILL UNDERTAKING TREATMENT AND NOW UNEMPLOYED SO COULD NOT START PAYMENTS AS THEY WANTED. AFTER SENDING MY FINANCIAL SPREADSHEET THEY KEPT SENDING LETTERS ASKING WHAT I WAS GOING TO DO. I COULDN’T SEE A WAY FORWARD I FELT STREESSED AND UNDER PRESSURE SO WROTE THAT I WOULD NOT BE CORRESPONDING WITH THEM ANYMORE.    What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
    • Perhaps you would care to read this and reflect on your continuing comparison of Israel to Nazi Germany Jugg    ALEX BRUMMER: How grotesque of pro-Palestine protesters to besmirch Auschwitz, the place where my grandparents died WWW.DAILYMAIL.CO.UK As the son of a refugee from the horrors of the Holocaust, I can feel nothing but contempt for the ignorance, gross... My elderly aunt Sussie and cousin Sheindy had been teenagers at Auschwitz and Belsen but survived and are alive to this day. What they will make of the protesters who waved flags, heckled and chanted as Israelis took part in the March Of The Living – the annual walk from Auschwitz to Birkenau – I cannot imagine. The images now circulating of the protesters are indescribably disturbing. They can only bring back memories of those final moments Sheindy shared with my grandparents when my grandmother Fanya squeezed her hand and told her to lie about her age to avoid the gas chambers. Claiming she was older, and could work, meant that Sheindy lived, not died. The outrage perpetrated by Hamas on October 7 has brought back the most terrifying memories for these two women – memories of pillage, mutilation and starvation. The Holocaust, or Shoah to use the Hebrew word, was the deliberate, industrial-scale killing of Jews.  It is bad enough that pro-Palestinian and pro-Hamas sympathisers have chosen to steal the language of the Holocaust.  Any comparison between Israel's retaliation and the monstrous genocide of the 1940s is odious and anti-Semitic
    • Thank you JK2054 and BankFodder for your replies. The information requested is as follows:   My wife and I are sole traders supplying bespoke, handmade wedding trays and other items through our website. We do not sell on ebay. We had an order for two trays (invoice value £370) that were shipped on Monday 25th March. We used P2G as the broker and Evri as the shipper. We declared the value but did not take out insurance. As the trays were a present for a wedding on Saturday 30th March we checked the progress of delivery on the Thursday to see that there had been an attempt to deliver on the 27th but the driver failed to deliver as the customer’s gate was shut (customer informs us that the gates are open between 7am-7pm. We contacted the customer who informed us she had been waiting in all week and there had been no attempt of a delivery. Evri allege they attempted to deliver on the 28th & 29th. On the P2G web site on the 4th April at 14.17 it stated that the customer refused delivery. At 14.28 it updated to say there was a problem with the address and at 14.32 updated to say the customer had refused delivery. At 14.35 updated again to say it was being returned. Last entry was on the 7th April that it was being processed at the depot. We never received it. I have had six web chats with P2G between the 4th-30th April. On the 26th April, I had an offer of £20 plus cost of delivery (£6.72) from P2G which I rejected. During this time, I also contacted Evri that resulted in an email from Evri Customer Services (20th April) stating that they had lost the parcel. I replied requesting details of the attempted delivery but received no reply. After emailing Evri again on the 23rd asking again for the information I received a phone call from someone called Haleemah on the 25th who apologised and promised to send an email with a link to submit a claim form. I subsequently received an email with the link which only took me to a page that stated “Page not found”. After informing Evri customer services of the problem (to which no reply was forthcoming) a couple of days later I retried the link but it only took me to the Evri website. I believe that I have a good case against both companies but would appreciate guidance on which path to go down. I have read most of the information on this site, which has been very helpful and much appreciated, particularly the various court transcripts. I appreciate that this process is a marathon and not a sprint and am fully aware that I need to get everything in the correct order before starting on the legal road. I am sure this covers the current position but if further info is needed please let me know.  
    • Everything at small claims revolves around informality and common sense, there are no "special" ways to have to do things. The site manager's WS will be like yours and the one I linked to - just much shorter.  There need to be the introductory hearings about the case, the parties, etc., and the concluding Statement of Truth. In the middle just a couple of paragraphs where they say who they are, how they know you, and about permission being given by the landowner to use the car park. Superb.  I've added another section about the signage to the suggested WS sections three posts above. Yes, it's perfectly possible.  It'd be a good idea to phone the court on the 18th to see if they have paid.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Ingeus


Raven1
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2471 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I'm not with Ingeus (though I know them from FND) - I'm on the WP with A4greed. My approach has been to tell them that my preferred method of communication is by post - this (helpfully!) is one of the options set out in their sickeningly saccharine "Welcome Aboard!" booklet. So far I have refused to give them any phone numbers or e mail addresses. I have been asked why and I reply that I don't trust them with my data. So far this has worked.

 

Lol! These Muppets must have got wind of the fact that more and more claimants are wise to the data protection act, I bet there is much gnashing, and grinding of teeth when it's brought up, tie them up in knots and make life as difficult a possible, I almost wish I was still signing on I fancy joining in this fun.

 

Corruptissima re publica plurimae leges

 

Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

Link to post
Share on other sites

  • Replies 6.5k
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

Because they have a contract with the Government that states if a client moves into work they are entitled to a reward payment even if you don't give either the provider or the JCP office details of the employers. If you state that you found work they will claim that it was due to their help and be eligible to receive the payment which increase each quarter that you remain in employment.

The only way to ensure they are not paid (and you risk losing any run on payments for housing benefit and job grant) is to state that you wish to end your claim an not give any reasons at all. Of course they will still attempt regular contact with you for the remainder of the 2 years that you are contracted with them. You do not however have to answer your phone or reply to any letters :)

Link to post
Share on other sites

Whether Ingeus get paid or not is kind of a moot point, IMHO

 

I've worked for agencies like Brook Street and Blue Arrow. They get paid for doing next to nothing (they take a percentage of my hourly pay) - it's how they are funded.

 

If Ingeus help me find a reasonable job, one that I have been doing before, then fine, they can have their commission; it makes no difference to me.

Link to post
Share on other sites

Very interesting thread, I just signed up with the sole intention of bumping it and getting the discussion going again.

 

Today was my first appointment with this mob and I've to go back in for a cold calling session on Thursday where I will be working with a group of folk on the same boat as myself where we phone up and apply for jobs, who would have thought it could be so easy ? These guys are worth every penny they are getting.

 

My new best mate (well for the next 4 weeks apparently) will find me a job and if by some unforeseen circumstance this doesn't happen then I'll be passed on to some other lovely caring person who wants to help me. Things are looking up.

 

He also booked me in for a "mandatory" work group session in a fortnight called Job Search Methods which I was told will last for two hours.

 

Still, least I got my bus fare back...

 

Anyway, I've had reservations since I was told I was going on this programme a few weeks back and just found this place while doing a search on google, be interested to hear how everyone has been coping with this outfit since the previous posts.

 

 

My experience also. One of their big strategies is cold calling potential employers (part of the hidden job market). It sounds like an interesting theory and a friend of mine said she did it anyway. (she would send hundreds of CVs to potential employers even if they didn't advertise for posts - spamming, essentially). I suppose it's not such a crazy idea(!)

 

They are very prompt at refunding bus fare.

 

 

Just wait a few weeks, where the will find you a job, whether you want that kind of work or not.

 

  • Probably working for a big multinational corporation

 

If you refuse, they might berate you for 'negativity' . If that happens, be sure to post here and tell us about it!

Link to post
Share on other sites

Noticed on the wall a huge chart which looks like a point scoring system for the staff...what's that all about?

 

 

Sounds like targets.

 

I challenge someone to take a sneaky pic of a wall chart with their camera phone. Maybe blur out the names before you post on here, though.

Link to post
Share on other sites

I have read further articles online of people being forced to apply for any job as the staff who work for Ingeus are told to force any job on a client. It’s all about numbers and so that Ingeus and other agencies can make money! It’s not about client happiness and looking after clients needs.

 

If this happens to you, please post about it. It's what I am most afraid of

 

I have a solid work history, have paid taxes for years. If they force me to go to some interview, what if i turn up with terrible BO. Or I burp and fart a lot.

 

I can kind of see why the government want to force long term unemployed into any old job. I mean, the system would collapse if everyone was a benefit 'scrounger'.

Link to post
Share on other sites

The only pit fall that I can also see is that if you qualify for the payment of job grant and 4 weeks run on of housing benefit aqnd tax credits then do you really want to risk losing those? If you aren't bothered about losing that money then by all means declare any other reason for ending your claim and as posted before the JCP will only disclose the reason to the provider as the one you give for ending your claim.

 

Please explain what you mean? are you saying that once you find a job you can still get 4 weeks of housing benefit even though you are employed?

Link to post
Share on other sites

My husband, a 51 year-old highly skilled cabinet-maker and joiner, has been given an interview by these idiots... as a telephone debt collector! Apparently they no longer get any money unless they place you in a job so will send you to the most ridiculous (and frankly unsavoury) jobs. Why? In the hope that you will refuse the job and therefore be 'off' JSA? Absolutely unconscionable.

 

Ouch. Was it a call centre job?

 

Sounds like he would be made to call up vulnerable people and demand monies. How depressing. If he has been a taxpayer for many years, then I feel like it's immoral to force us to do stuff like this.

 

What was the outcome of this? Was he made to do the unsavoury job?

Link to post
Share on other sites

It may say in their guidance about these items being available but has anyone actually been successful in obtaining any of it? We get nothing but complaints from clients at their signing as the providers can hardly bear to part with travel expenses and frequently try to refer them back to the JCP to try to access the Flexible Support Fund.

 

If you are offered an interview

 

Yes, I've heard of Primark vouchers being made available to males. You have to go and pick out what you want then they might give you some vouchers, up to a limit of £20 (or something).

I think females can get free business suits - one woman said that she got one second hand, on the 'Dress for Success' programme.

Link to post
Share on other sites

Seeing their mental health person at some stage, and next week they are doing a BOC (Better Off Calculation), they go through my financial situation and work of if i'll be better off once in work, all sounds too good to be true at the moment.

 

What qualifications does their mental health person have? Is it an impartial psychologist or someone with targets to deliver?

 

What if you get a minimum wage job that pays less that you get in benefits now?

Link to post
Share on other sites

 

What if you get a minimum wage job that pays less that you get in benefits now?

 

You get working tax credit as a top up, and I think that there is some help with housing benefit, BUT you are still in the benefits trap, stuck on a pittance wage and dependent on handouts to get by. If the BOC is more than benefit level even by a few pence you would be expected to take the job.

 

Corruptissima re publica plurimae leges

 

Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

Link to post
Share on other sites

My husband, a 51 year-old highly skilled cabinet-maker and joiner, has been given an interview by these idiots... as a telephone debt collector! Apparently they no longer get any money unless they place you in a job so will send you to the most ridiculous (and frankly unsavoury) jobs. Why? In the hope that you will refuse the job and therefore be 'off' JSA? Absolutely unconscionable.

 

I come from a similar skill base to your husband and I was offered a part time job driving a delivery van for Iceland, I know that there is a demand for skilled craftsmen, so what's the problem?

Your husband is 51, I am 55, draw your own conclusions.

 

Corruptissima re publica plurimae leges

 

Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

Link to post
Share on other sites

FND was flexible New Deal the scheme that was running prior to the Work Programme, and yes if you have been unemloyed for 26 weeks or more and find work of 16 hours per week or more that is expected to last 5 weeks or more you will automatically receive a run on payment of 4 weeks housing benefit as mos hjobs are now wmonthly paid and it can help to allow you to manage financially until your first wage is received.

Link to post
Share on other sites

I come from a similar skill base to your husband and I was offered a part time job driving a delivery van for Iceland, I know that there is a demand for skilled craftsmen, so what's the problem?

Your husband is 51, I am 55, draw your own conclusions.

I think I see the problem. I am older than both of you (and, I dare say, better quailified) but I would love a part time job driving a van for Iceland (I have been registered on their website for some time now with no response). I would, however hate a target driven, results orientated, anti-social hours job which involved phoning people up under subterfuge to threaten them in order to try to get repayment of debt. There is absolutely no comparison between the two positions.

Link to post
Share on other sites

They probably do monitor this website, I have no problem with that at all and I work for JCP.

It is only the same as DCA monitoring the other parts of the forum and and of course as I work for JCP (just to add on a considerable lower salary than the post for the WP jobs and probably worker much harder for my wage too) should I not use this site? Or can I be of some use and advise using the knowledge that I have to help people on here with querires?

Link to post
Share on other sites

I think I see the problem. I am older than both of you (and, I dare say, better quailified) but I would love a part time job driving a van for Iceland (I have been registered on their website for some time now with no response). I would, however hate a target driven, results orientated, anti-social hours job which involved phoning people up under subterfuge to threaten them in order to try to get repayment of debt. There is absolutely no comparison between the two positions.

 

I was not making a comparison between the two positions, both jobs are IMHO demeaning taken in context, I was drawing attention to the ages involved. Regardless of whatever skills or qualifications a claimant may have, if age comes into play the tendency seems to be to push for what I would term 'no brainer' positions.

 

As for the comment (and I dare say, better qualified) I find it offensive, on what do you base that assumption on exactly? I hold an advanced City & Guilds carpentry / joinery, a HND in Musical Instrument Technology, and a BSc (hons) in Musical Instrument Technology.

I think I am qualified enough in general terms thanks very much.

 

If a part time driving job is sufficient for your needs and if you can secure such a position then all well and good, however as you have aptly demonstrated, with your better qualifications, and advanced years no driving jobs were forthcoming, I rest my case.

 

Corruptissima re publica plurimae leges

 

Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

Link to post
Share on other sites

Perhaps you should have made your case clearer at your first attempt?

I was not making a comparison between the two positions, both jobs are IMHO demeaning taken in context, I was drawing attention to the ages involved. Regardless of whatever skills or qualifications a claimant may have, if age comes into play the tendency seems to be to push for what I would term 'no brainer' positions.

 

As for the comment (and I dare say, better qualified) I find it offensive, on what do you base that assumption on exactly? I hold an advanced City & Guilds carpentry / joinery, a HND in Musical Instrument Technology, and a BSc (hons) in Musical Instrument Technology.

I think I am qualified enough in general terms thanks very much.

 

If a part time driving job is sufficient for your needs and if you can secure such a position then all well and good, however as you have aptly demonstrated, with your better qualifications, and advanced years no driving jobs were forthcoming, I rest my case.

Link to post
Share on other sites

You get working tax credit as a top up, and I think that there is some help with housing benefit, BUT you are still in the benefits trap, stuck on a pittance wage and dependent on handouts to get by. If the BOC is more than benefit level even by a few pence you would be expected to take the job.

 

Really? the government tops it up? Do you have to fill out mountains of paperwork and wait an eternity?

 

So, let me just get this straight:

 

 

  • Suppose Ingeus can get me a menial job, paying minimum wage, and I take it
  • The government would top up my earnings to give me what I would be getting from Housing Benefit + JSA?

 

 

I wish there was a YouTube video that explained Working Tax Credits in simple terms. Or a website written in simple English.

Can I do a BOC (Better Off Calculation) myself?

Link to post
Share on other sites

I would, however hate a target driven, results orientated, anti-social hours job which involved phoning people up under subterfuge to threaten them in order to try to get repayment of debt.

 

I recall a hidden camera documentary about one of these places. Seems awful. Did you outright refuse?

Link to post
Share on other sites

Really? the government tops it up? Do you have to fill out mountains of paperwork and wait an eternity?

 

So, let me just get this straight:

 

 

 

  • Suppose Ingeus can get me a menial job, paying minimum wage, and I take it
  • The government would top up my earnings to give me what I would be getting from Housing Benefit + JSA?

 

 

 

I wish there was a YouTube video that explained Working Tax Credits in simple terms. Or a website written in simple English.

Can I do a BOC (Better Off Calculation) myself?

 

You have to be better off working than on the dole even if it's not by very much otherwise there would be no incentive to sign off, the DWP recognise this, although their idea of better off and yours may be quite different!

 

If you can understand the minefield that is working tax credit then yes, you can do your own BOC, good luck!

 

Corruptissima re publica plurimae leges

 

Being poor is like being a Pelican. No matter where you look, all you see is a large bill.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...