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    • Yup, for goodness sake she needs to stop paying right now, DCA's are powerless, as .  Is it showing on their credit file? Best to use Check my file. All of the above advice is excellent, definitely SAR the loan company as soon as possible.
    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
    • Nationwide Building Society has launched an 18 month fixed-rate account paying 5.5%.View the full article
    • Well done.   Please let us know how it goes or come back with any questions. HB
    • Incorrect as the debt will have been legally assigned to the DCA and they are therefore now the legal creditor. Read up on debt assignment.   Andy
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A1 Approved Warranty - Problem


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Dear Jagster1966

After investigating your claim further it would appear that your frustrations towards my company may be misdirected.

 

You purchased your vehicle from a dealer with the benefit of one our 3 month warranties. Your repairers have identified a fault with the starter motor on your vehicle and ONLY claimed for the starter motor. The invoice arrived today and has been paid directly to the garage on your behalf. They have not claimed for a ring gear for your warranty with ourselves (see my previous posts regarding the vehicle not being stripped yet).

 

It would appear that at the same time you purchased the vehicle you also took out a private warranty with an internet based warranty company and your garage have contacted them (not us) to cover the flywheel and it is this internet based company who have possibly declined your claim due to their 90 day exclusion clause. Your garage (Richard) has confirmed that they have been in discussions with a chap called Mark from the internet based warranty company and have had to send over video evidence of the failure to him for his further consideration. It goes without saying that I cannot comment on a claim that has not been directed to ourselves by your garage.

 

I can confirm however that the claim submitted by your repairers to A1 Approved has been settled in full without question.

 

Kind Regards

 

 

Stuart Haskell

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Iam well within my rights to purchase a private warranty on my car 2 run alongside that was supplied with it and what u fail to mention is the fact that the garage rang you about the dmf which you instantly dismissed as wear and tear over the phone. Not only to him but myself aswell is this not the case it was only after this post that you agreed to look at the claim again, but dont worry i will still be presenting a claim to a1 as the garage has mistaken the company to deal with over this and i will be seeking advice from the ombudsman

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  • 3 weeks later...
In reply

Iam well within my rights to purchase a private warranty on my car 2 run alongside that was supplied with it and what u fail to mention is the fact that the garage rang you about the dmf which you instantly dismissed as wear and tear over the phone. Not only to him but myself aswell is this not the case it was only after this post that you agreed to look at the claim again, but dont worry i will still be presenting a claim to a1 as the garage has mistaken the company to deal with over this and i will be seeking advice from the ombudsman

 

Getting long in the tooth this wear and tear get out and only when you visit this site do you get any kind of action. Waiting for Mr Haskell to let us know who is the insurance company that underwrites his warranties. If there is no underwriting then he may be operating some kind of ponzi scheme. Care to comment Mr Haskell.

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  • 3 weeks later...

Also worth reading up on the sales of goods act 1979 as this covers the sale of used cars from dealers and makes interesting reading. the best advise i can give is do research on the dealer BEFORE buying a car from them on say review centre please google for link, see the reviews on there, the you will get an idea how you will be looked after if you have a problem, there are some good dealers and also lots of bad,

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  • 7 months later...

Hello all.

 

I have dealt with Stuart Haskell directly, and found him prompt, courteous, and an excellent communicator.

 

I had a gearbox problem with my Jaguar XF, that I had repaired at a dealer.

Mr Haskell dealt with the claim, and I have this morning received a cheque for the full amount, less my small excess.

 

It has taken less than a week to get this sorted, and over the Christmas/New Year holiday period.

 

Thank You Stuart Haskell from A1 Warranties.

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  • 1 month later...
Bought a Ford Focus and got 12months Gold Warranty with Alapproved.

 

After a week, the handbrake failed and the right back calliper had failed and needs to be replaced. A1 tell me that its "wear and tear".

 

I was given what is covered when I paid for the warranty and Brake Callipers are covered!!

 

I will be taking advice.

 

Hi guys,I see, quite a few people had problems with A1 Approved and Mr Haskel. Has anyone managed to get a claim paid out? Has anyone taken any further action against this company?

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  • 1 month later...
Hi,

 

Can not believe that 5 minutes after posting my thread, I had a missed call on my mobile, and a voice message.

 

Yep, it was A1 Approved.... Tried phoning back but no answer. Will try tomorrow and play the dumb consumer routine. However, do you think they are tuned into these forums?

 

'Your thread'? Where is it?

 

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

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A1 Approved is a small company, operated and owned by 3-4 people

(you can see their names and the company info at companycheck.co.uk/company/06508257 and wck2.companieshouse.gov.uk//wcframe?name=accessCompanyInfo - just click on Order information on this company which will show you the company's activity – please add http in front of the above website links), with a not very good record with customers.

 

There are a few other threads on this website (that I do know about), with customers complaining about the same problems (threads 369025, 324399).

 

The company trades under different names (Drivers Care, Driver Care Warranties, A1 Warranties).

Their website gives you a minimal info about the company (I wonder why?!) and even give you a different company's registration number

(the website a1approved.co.uk/terms.php gives a different company's number 6272558, but the same registered address).

 

The company is: NOT regulated and authorised by the FSA, NOT underwritten by any insurance company.

So The Financial Ombudsman Services CANNOT help you.

Trading standards and CAB are useless, as usual.

 

Buying an extended warranty from this company you are not buying a peace of mind - you are buying a headache.

These people believe they made a very cleaver warranty policy so that the customers actually cannot get any claim paid out.

 

The only way to go with them is to take them to a court.

Many customers just give up and that's what the people behind A1 Approved count on

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Hello,

 

thought it was here as you have quoted me.... Is that what you meant?

 

Sorry if i am no use at this point in the evening, had a few beers after watching football...

 

Regards

 

This thread was started by invmatt back in July 2010 so it's 'his' thread.

 

Please Note

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

 

I would always urge to seek face to face professional advice for clarification prior to taking any action.

 

Please click my reputation 'star' button at the bottom of my profile window on the left if you found my advice useful.

 

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  • 6 months later...
  • 8 months later...

Hi

 

 

Just received an invitation to take up a warranty with A1 as my dealer warranty is about to expire, seen the appalling record of this 'company' who apparently are not even covered by the FSA. That says everything to me.

So will definitely not be using their dubious insurance. How on earth are companies like this allowed to continue trade???

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Give them a very wide berth. I had to issue a county court summons before they paid out for what they called was a wear & tear issue. My garage diagnosed it was a broken valve on my VW Polo which had covered less than 40,000 miles. Told the garage who I bought the car from and A1 apparently operate a pot system, a type of co-operative. So when they (A1) run out of money then there is nothing left. No insurance, zilch.

 

Agree that this type of company should be reported to the FCA as they are not authorised.

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  • 9 months later...

Hi

I've just been reading this thread and it doesn't give me much faith in resolving an issue I have with a car I purchased 5 weeks ago.

I called A1 Approved yesterday telling them I have a problem with the gear box on my Nissan Qashqai they said to take it in to a local garage and get the garage to call them,

Sounds easy! But no garage I contacted will deal with this as warranty they all say it’s not worth the hassle, I’ve not called A1 back yet to see if they have a garage they deal with local to me but is it worth it?

I know for a fact the car will need a new gearbox being an ‘x’ car engineer

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  • 8 months later...
Just doing a bit of research and this is certainly a concerning read. Hope the above posters managed to get some satisfaction with this company but if you didn't then would be interested to hear.

 

Hi no it wasn't resolved they refused point blank to pay out for the repairs on the grounds of wear and tear even though I'd only had the car a few weeks,so I have avoided them like the plague and as you probably have seen its not an isolated case,total waste of space is alls I can say.i have advised countless friends and ppl I know who have had the option of an A1 joke of a company warranty not to bother,I do hope however that things do work out for you and good luck

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  • 11 months later...
Dear invmatt

 

Sorry to learn of your problems with your claim. I am the Claims Director at A1 Approved and we take all customer concerns very seriously indeed. I would invite you to call me direct on 0800 9706860 to personally discuss this matter.

 

Kind Regards

 

Stuart Haskell

 

Did anyone have any luck here? Was Stuart in a senior role? I have a silver driver care policy with this company who in my opinion are fraudsters.

 

I purchased a car in October with 3 months warranty.

Within a fee weeks the brake pad light cane on,

the dealer said it was wear and tear,

 

a few weeks later I needed new glow plugs and a repair to the rely after it was discovered someone had previously tried to either bypasd the rely or take a feed from it. Again this was wear and tear and by now I am £200 out of pocket.

 

The drive belt tensioner failed and threw the drivebelt this week.

The recovery company and the mechanic who I appointed both said this was a mechanical fail and not wear and tear.

 

After getting off the phone to A1 and telling me they were refusing to authorise the claim the mechanic took a look at the warranty booklet and said NOTHING covered by the silver cover is ever going to fail and the warranty is a SC@M.

The dealer tried to say the age and miles on the car are too high for a claim

- he supplied both the car and the warranty!!!

 

In total for the three jobs I am £360 out of pocket.

Who do I issue the county court claims at?

The Warranty Company or the dealer who sold me the car?

 

Thanks

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