Dear Jagster1966 After investigating your claim further it would appear that your frustrations towards my company may be misdirected. You purchased your vehicle from a dealer with the benefit of one our 3 month warranties. Your repairers have identified a fault with the starter motor on your vehicle and ONLY claimed for the starter motor. The invoice arrived today and has been paid directly to the garage on your behalf. They have not claimed for a ring gear for your warranty with ourselves (see my previous posts regarding the vehicle not being stripped yet). It would appear that at the same time you purchased the vehicle you also took out a private warranty with an internet based warranty company and your garage have contacted them (not us) to cover the flywheel and it is this internet based company who have possibly declined your claim due to their 90 day exclusion clause. Your garage (Richard) has confirmed that they have been in discussions with a chap called Mark from the internet based warranty company and have had to send over video evidence of the failure to him for his further consideration. It goes without saying that I cannot comment on a claim that has not been directed to ourselves by your garage. I can confirm however that the claim submitted by your repairers to A1 Approved has been settled in full without question. Kind Regards Stuart Haskell

Dear Jagster1966 Sorry to learn of your dissatisfaction with your claim. If you are who I think you are then it is fair to point out that the starter motor failure has been authorised in full, and we have merely pointed out that if the ring gear is worn on your car then this will not be covered. But no decision has been made on your claim as the vehicle has not been stripped yet. If you wish to discuss this matter further then please do not hesitate to contact me on our free-phone number. Kind Regards Stuart Haskell

Dear invmatt Just a quick note to let you know that I am back in the office now so if you wish to talk to me personally then please feel free to do so. Kind Regards Stuart Haskell 0800 9706860

Dear invmatt I still encourage you to contact me personally because if we have made the wrong decision on your claim then we need to redress the situation. I am away on holiday as of tomorrow evening for one week only, however if you can find the time to contact me before 5.00pm Friday 20 August then I will give your claim my immediate attention. Otherwise please contact me anytime from Tuesday 31st August onwards. Kind Regards Stuart Haskell

Dear invmatt Sorry to learn of your problems with your claim. I am the Claims Director at A1 Approved and we take all customer concerns very seriously indeed. I would invite you to call me direct on 0800 9706860 to personally discuss this matter. Kind Regards Stuart Haskell