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    • Under the consumer rights act 2015, if a defect manifests itself within 30 days and you have a right to return the vehicle for a full refund. If any defect manifests itself within the first six months of ownership then you have a right to return the vehicle for a full refund subject to the retailers right to carry out a repair. If the retailer declines to repair or if the repair fails then you have the right to return. The problem here is that you have to assert their right. It's a bit ridiculous – but you have to do let them know preferably in writing that you are asserting your rights under the consumer rights act either the 30 day right or the six month right. I suppose that you haven't done this – which would be quite understandable because most people don't know that these rights exist and that they are subject to these conditions – the condition that the right must be inserted. It is frankly ridiculous. The dealers know it and we have lots of instances of this company delaying appointments et cetera and our strong suspicion is that they are simply trying to run their customers out of time. On the basis that you haven't asserted your rights, we now have to look to ordinary contract law. You are entitled to purchase a vehicle which is of satisfactory condition and which remains that way for a reasonable period of time. Clearly it is in satisfactory. They are blaming you. Has your independent inspection identified the reason for the defect? This will be important because as you have seen BMW are already saying it is down to your driving and you are going to have to produce evidence that it wasn't down to your driving and the you drove it absolutely reasonably and it was simply the condition of the car. Have you been without the car for any period of time. Is it driveable now? If the car was off the road for a substantial amount of time and was still off the road then you would be able to argue that this is a fundamental breach of contract and that you have been deprived of substantially the whole benefit of the contract and therefore you will be entitled to treat the contract as breached by Big Motoring World and insist on cancelling the contract. It may be that you will eventually be obliged to keep the car but have the repairs paid for. Have you had any quotations for the work that needs doing? I asked you questions about the MOT – but you haven't responded.
    • A 'violent left wing mob', comprised of a chap in a red hoody with a damp polystyrene coffee cup and a bit of wet cement, gets nowhere near cowering frightened farage some distance away on top of his double decker bus .. as farages security and support seem to film the incident grinning     Farage bravely flinches, grimaces and seems to almost burst into tears as the 'objects managed to travel a part of the way toward his position on top of his bus. His reactions honed by having a bit of milk splash him at a prior incident allow him to swiftly fall into a protective cower and grimace .. .. Sometime after, once the mob of 1 had been safely bundled away, farage apparently wipes his eyes of tears, and rising from his cowed and frightened pose, bravely shouts “I will not be bullied or cowed by a violent left-wing mob who hate our country.” .. however few they may comprise of.   https://www.independent.co.uk/news/uk/crime/nigel-farage-cement-barnsley-reform-uk-b2560501.html  
    • According to Parkopedia parking is limited to two hours.  I don't know how accurate this is though. What were you doing there for four hours?
    • no its friday 21st by 4pm if you'd done it properly and read the sticky in post 2 it clearly says: ^^^^^ NOTE : WHEN CALCULATING THE TIMELINE - PLEASE REMEMBER THAT THE DATE ON THE CLAIMFORM IS ONE IN THE COUNT [example: Issue date 01.03.2014 + 19 days (5 days for service + 14 days to acknowledge) = 19.03.2014 + 14 days to submit defence = 02.04.2014] = 33 days in total Date of issue XX + 19 days ( 5 day for service + 14 days to acknowledge) = XX + 14 days to submit defence = XX (33 days in total)  if your defence filing date falls on a W/End, you must file by friday @4PM  
    • Have had a read up just to double check last day to file defence is 24 June (claim form date is 22 May)
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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unknown RWay CCJ for Cap1 card at old Address - already paid NCO!! **SET ASIDE**


Jossy
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I suspected that might be the case when I looked at their website. Will be interesting to see if they get back to me with anything, being as the evidence I've sent them is irrefutable.

 

Thanks for the info.

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Sorry, but I'm not sure what you mean by familiar pattern. My aim was to report them to as many organisations as possible. If 4 separate groups are looking into them, it increases the odds of them being reprimanded, and the CCJ being removed from my record without me having to pay.

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Out of the bed on the wrong side ?

 

BB was just saying that all ended in A. Next would be the CIA.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Not at all, just didn't spot that link. Sorry if it came across as rude. I'm extremely grateful for all the advice I've received from everybody on here. Apologies for the misunderstanding.

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Not at all, just didn't spot that link. Sorry if it came across as rude. I'm extremely grateful for all the advice I've received from everybody on here. Apologies for the misunderstanding.

 

Not at all, some, if not ALL of my comments on here are somewhat flippant, thoroughly agree that the more people you complain to about this very dark special handshake industry , the better, and the more likely it is that in fifty years time it might actually be properly regulated and reigned in...

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I am in a similar position with Rob-U-Sum-Way I have an outstanding complaint with the ICO.

The ICO issue the complainant with a reference number, which only the ICO and the complainant know.

I would like to ask the site administrators, would it be possible to create a list of ICO complaint reference numbers, which any future victims may quote in their correspondence to the ICO?

As no names will be quoted, would this be acceptable?

As the list grows it may also apply some pressure to the other regulators.

Why not roll this out?

It is time these organisations operating on the edge of the law are seen by all for what they really are!

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I am in a similar position with Rob-U-Sum-Way I have an outstanding complaint with the ICO.

The ICO issue the complainant with a reference number, which only the ICO and the complainant know.

I would like to ask the site administrators, would it be possible to create a list of ICO complaint reference numbers, which any future victims may quote in their correspondence to the ICO?

As no names will be quoted, would this be acceptable?

As the list grows it may also apply some pressure to the other regulators.

Why not roll this out?

It is time these organisations operating on the edge of the law are seen by all for what they really are!

 

The ref number will be applying to YOUR complaint only, like you bank account number. So other people quoting it wont be much use.

OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

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  • 9 months later...

Hello everyone

 

I am delighted to be able to say that finally this sorry saga is over, and I have won - woo hoo.

Sorry for the delay in keeping this thread up to date,

but I wanted to wait until I had some positive news to report.

 

Since my last post on here a number of things have happened.

The Financial Ombudsman stopped Robinson Way from claiming that I owed them any more money,

but that as his powers were limited,

could do nothing about the CCJ on my record.

 

 

Of course, Robinson Way would not remove the CCJ voluntarily so my only option left was to get a hearing at court to have it set aside and stayed. More on this later.

 

In the meantime I got the replies back to the various organisations I had reported them to.

The ICO (whose response took 8 months!!!!) said they had done no wrong.

 

 

I had reported Robinson Way for their failure to include documents they'd claimed they had sent in the SAR response to me.

 

 

The ICO say that all they have to do is list them on a data print out, not show actual copies.

In my opinion this makes a mockery of the whole procedure as it still does not prove that anything was sent but by this point I was starting to realize that the deck is well and truly stacked in the DCA's favour. I hope this information is useful for anybody else in a similar position to me.

 

The CSA forwarded on my complaint to Robinson Way,

and their response was an absolute cracker (as you'd expect).

 

 

They claimed that they had done no wrong,

that it was my failure to inform the original creditor that my address had changed (which I had and was proved in court),

that they had no idea why I would pay a "third party" (NCO Europe, whom I 'd received all the proper paper work from,

 

 

and from whom Capital One continued to accept payments from for 18 months AFTER Robinson Way claimed they were the owners of the debt,

 

 

again proved in court by Capital One's statements obtained in the SAR),

but as a "gesture of goodwill", they would not chase me for any more money and would write off the remainder of what I owed them!!

 

 

Of course the CSA took their word for it and refused to investigate them when I pointed out that their reply was littered with false statements and nonsense.

 

 

As is mentioned in a post on here further up, the CSA are a waste of time, and being as they are supposed to be the regulators it's no wonder this industry is out of control.

 

all this led me to court this morning to finally face them,

something which I'd been dying to do for over a year.

 

 

But as you'd expect with a company like Robinson Way

- they failed to show up! T

 

 

hat tells you all you need to know about these people and I hope this encourages others to take them on because when the going gets serious, they wimp out.

 

After examining all my documents,

The Judge could not believe what he was seeing.

And in a further twist,

it was revealed from whatever documents Robinson Way had sent when it was first issued to court,

that they had known my correct address from the start.

 

 

To recap,

RW had obtained the CCJ against me at an address I have not lived in for 10 years.

They said it was their legal right to issue those documents to my last known address,

which is what they did in March 2008 when they obtained the CCJ.

 

 

But whatever they had sent the court proved that In February 08 they had my current address,

but chose to issue it to my previous one knowing full well that I would not obtain the documents,

 

 

leaving them free to get the CCJ through default,

which has now been permanently deleted from my record,

and the claimant blocked from re-issuing it.

And that, in a nutshell, is the kind of people that RW are.

 

 

As I said at the start of this post,

I have finally put this case to bed with a resounding victory,

knowing that all the effort I have put in has been vindicated.

 

 

I want to thank everybody on here that offered advice and support

- I would not have had a clue how to tackle this without all the information you people have given me, and I hope that this final post helps others take the fight to these DCA's when you know you are in the right.

 

Many thanks folks, and I'll certainly be checking back on here to see if anything I've learned can help others.

 

Regards,

 

Jossy.

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What a fantastic result, to be expected, but your tenacity to hold on to them and make them accountable really has worked, I am very very chuffed these fools have been sent packing with their tails between their legs, lets just hope that anyone else going through the same scenario can use your post as courage to hang them out to dry......I'd even see if the local rag would run a piece? you never know they may be short os stories?/

 

Well done anyway, the advice was given by CAG but it was you in the end who made the best use of it and ultimately won!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Well done, taken a long time. Hope you will get some costs out of them.

 

If a DCA has deliberately obtained a CCJ using an old address, the OFT should be willing to look into that and ask questions. Then again they probably can't be *ssed as ususal. They only go after small fry and the others just get a slap on the wrists.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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