Lowell financial

[Loobylu87]

Hi all my name is Lucy and hoping someone can please help me resolve my problem with Lowell Portfolio.

 

I had a debt with 3 which was then passed to them, they then passed it to Buchananclark and wells which i paid a settlement to them and the account was then closed with them they then gave the file back to Lowell. Since looking at my credit report it is still saying that i owe them money which is giving me a bad report so I cant get credit!

 

Could someone please advise what I should do I have tried phoning Lowell but no such luck I have left about 4 messages for them to call me!

 

Thanks

[reallymadwoman]

Don't phone, write, and send it 'recorded - signed for'. Tell them to correct the information immediately. Give them a time limit to reply.

 

When they have ignored you for 8 weeks, you can complain to the Information Commissioner's Office.

[dx100uk]

typical lowlife trick is you might have paid a partial settlement to them

and they leave the rest open for another leecher.

 

have you proof of what you paid and what was then outstanding.??

 

dx

 

hello lowells guests.........spying again

[Guest Lowell CRT]

Hi Lucy

 

I have just seen your post about Lowell and am very sorry to learn of the difficulties you have experienced and the problems you have had contacting us.

 

We would like the opportunity to deal with your concerns through our dedicated Complaints Resolution Team. The Complaints Resolution Team is entirely independent to our Collections Department. Our sole aim is to deal with customer’s specific concerns.

 

We appreciate you may have some reservations about contacting us, but please let me assure you we are here to help.

 

To ensure your enquiry reaches one of our trained Complaints Resolution Officers, please use our direct email [email protected].

 

As soon as we hear from you we will be able to place your account on hold, stopping any collections activity, whilst we deal with your enquiry.

 

 

James

 

Lowell Complaints Resolution Team

[reallymadwoman]

I wouldn't recommend responding to this post in any way. Keep everything through Royal Mail - the last thing you want is for them to have your email address.

 

In any case, it's identical to the posts Lowell CRT has put on several other threads and not entirely relevant to your post.

[cerberusalert]

Moved to Debt Collection Forum

[Pinky69]

Ignore the post from Lowells. They are just trying to get payment out of you and site admin are condoning it.

[unclebulgaria67]

 

Could someone please advise what I should do I have tried phoning Lowell but no such luck I have left about 4 messages for them to call me!

 

If you have proof of payment to BCW, then contact the Lowell CRT and they will resolve for you.

 

The trouble with most parts of a DCA is that when they receive any communications, they tend to ignore you, on the basis that you are another deadbeat, looking to get away without payment.

 

If you manage to penetrate a DCA and find contacts within the complaints or compliance functions, you need to seize the opportunity to get a resolution.

[dx100uk]

sorry disagree!!

 

dont use anything other than royal mail and DON'T respond to any PM's either.

 

you are ofcourse assuming they are LEGALLY allowed to demand/accept payment from you?

 

have you seen the agreement they hold....cca them!!

 

95% of money most DCA's make they have no legal right to receive and all it does is line their pockets. you nor the OC see it again!

 

disgusting behaviour!

 

dx

[sam614]

Hi Lucy

 

I have just seen your post about Lowell and am very sorry to learn of the difficulties you have experienced and the problems you have had contacting us.

 

We would like the opportunity to deal with your concerns through our dedicated Complaints Resolution Team. The Complaints Resolution Team is entirely independent to our Collections Department. Our sole aim is to deal with customer’s specific concerns.

 

We appreciate you may have some reservations about contacting us, but please let me assure you we are here to help.

 

To ensure your enquiry reaches one of our trained Complaints Resolution Officers, please use our direct email [email protected].

 

As soon as we hear from you we will be able to place your account on hold, stopping any collections activity, whilst we deal with your enquiry. COMPLAINT NOT ENQUIRY

 

 

James

 

Lowell Complaints Resolution Team

 

 

As soon as we here from you we will be able to place your account with

 

 

red or hamptons, who will then bombard you with threats by letter,e-mail and phone,stopping collection activity from lowell's desk in a attempt to fool you.

 

do not respond by phone or e-mail,put your complaint in writting

we can give you the address as james seems to have forgotten to include it.

and follow up with ICO when lowell have ignored or used the latest tack of responding by saying account closed,to be slipped to another several months down the line.

 

agree with pinky,why is this farce being allowed to continue

[Loobylu87]

Thank you all for your help and advise will get a letter sent to them asap could someone please give me the address, and maybe put and end to this Im suprised they are allowed to keep working with their credit control 'tatics' would love to see them out of business!

 

Cheers everyone:D

[F_DCAs]

Goodbye, James. You have nothing further of value to say - not that you ever did in the first place.

[sam614]

1 apex view

leeds

ls11 9bh

[Pinky69]

Uncle Bulgaria - do you work for Lowell??

[phil_nottingham]

Lowells should go back from where they came from and should not be tolerated on here.

 

They have nothing of value to add.

[MARTIN3030]

Ignore the post from Lowells. They are just trying to get payment out of you and site admin are condoning it.

 

 

Pinky - Your comments are unfounded and unjust.

 

The CAG,as you have probably noticed,has been seeing a number of approaches from various organisations seeking to be given opportunity to show a willingness to attempt resolution of problems.

 

Lowells happen to be one such company.

 

Its early days,and time will tell if the intent is honourable,or productive,but any suggestion that CAG site Admin has agreed to allow this out of any hidden agendas or assist Lowells in payment enforcement,is quite frankly ridiculous.

 

Any progress or success will ultimately rely on CAG members reporting back and updating-only then can we begin to assess as to whether the decision to allow Lowells here has been the right one.

 

Give it time.

[Seminole]

Uncle Bulgaria - do you work for Lowell??

 

From his other posts, I very much doubt it. He is, in fact, making a legitimate point, albeit one that I partly disagree with,

 

I think there is scope for companies to have accounts on here and to offer to help in the resolution of complaints. Vodafone do this and there is a special user category to identifies posts from these organisations.

 

Debt collectors a a different kettle of fish. In order for them to post here, the site admin team should be satisfied that they are operating ethically and that offers of help are genuine. Unfortunately I can't think of any debt collector that behaves responsibly to be allowed to do so.

 

I'm unsure of the current position, but in its early days the site's terms and conditions specifically forbade representatives of the banks to sign up as members. I think that this was perfectly legitimate as it was a site intended to help members litigate against the banks. Given that the relationship between users and DCAs is even more about litigation, I think the site should take a similar approach here.

 

The only way users representing the DCAs should be allowed to post here is if they sign up (and evidence compliance) with some form of ethical code about how they will treat their "customers". Lowels would be better off focussing their efforts on imposing acceptable standards of behavior on their staff and improving their business practices.

[phil_nottingham]

Pinky - Your comments are unfounded and unjust.

 

The CAG,as you have probably noticed,has been seeing a number of approaches from various organisations seeking to be given opportunity to show a willingness to attempt resolution of problems.

 

Lowells happen to be one such company.

 

Its early days,and time will tell if the intent is honourable,or productive,but any suggestion that CAG site Admin has agreed to allow this out of any hidden agendas or assist Lowells in payment enforcement,is quite frankly ridiculous.

 

Any progress or success will ultimately rely on CAG members reporting back and updating-only then can we begin to assess as to whether the decision to allow Lowells here has been the right one.

 

Give it time.

 

Sorry but i think you wrong to allow such an awful company to tout for business on here.

 

Leopards do not change their spots. If they were so interested in helping people they would not carry on with their dubious practices.

 

This is not going to change by one person representing a company. James himself has stated he will not get in to discussion as to why they chase statute barred debt etc knowing full well its stat barred.

 

So to ask people to contact them without owning up to thier dodgy and underhand tactics will continue to get short shrift on here.

[unclebulgaria67]

Uncle Bulgaria - do you work for Lowell??

 

No. I was ignored by Lowell and other debt monkeys for years, when I reported contacts to my address regarding a debtor who never lived at my address. Even recorded delivery letters were not responded to. It is was only when the Lowell complaints team got involved, that they finally resolved the problem. Four years too late in my opinion and the compensation did not reflect the gravity of their mistakes, but I cannot be bothered to spend anymore time/money taking this further. Of course though, I leave the option to continue, if Lowell or other DCA, contact my address, regarding the same account.

 

Pinky if you want my opinion, Lowell are a shambles, with very poor leadership from the top of their organisation. The whole debt collection industry needs a shake up, with very tough regulations being implemented to make them conform to certain standards. This should include rules regarding how data is used by the CRA's. This is in the interest of the DCA's, as at the moment, the way the debt market is operating is not working for them. Over the next few years, unless they change the way they operate, many will go under, with huge losses.

[phil_nottingham]

From his other posts, I very much doubt it. He is, in fact, making a legitimate point, albeit one that I partly disagree with,

 

I think there is scope for companies to have accounts on here and to offer to help in the resolution of complaints. Vodafone do this and there is a special user category to identifies posts from these organisations.

 

Debt collectors a a different kettle of fish. In order for them to post here, the site admin team should be satisfied that they are operating ethically and that offers of help are genuine. Unfortunately I can't think of any debt collector that behaves responsibly to be allowed to do so.

 

I'm unsure of the current position, but in its early days the site's terms and conditions specifically forbade representatives of the banks to sign up as members. I think that this was perfectly legitimate as it was a site intended to help members litigate against the banks. Given that the relationship between users and DCAs is even more about litigation, I think the site should take a similar approach here.

 

The only way users representing the DCAs should be allowed to post here is if they sign up (and evidence compliance) with some form of ethical code about how they will treat their "customers". Lowels would be better off focussing their efforts on imposing acceptable standards of behavior on their staff and improving their business practices.

 

I agree with this 100% and this should be the way to go. Lowells however dont want to get in to this debate...

[Pinky69]

Martin - Lowell are skunks of the worst type and I didn't say CAG has a hidden agenda but you of all people should know that Lowell certainly have and the site is condoning their actions by allowing them to post on here. Posters have said they don't feel safe being infiltrated in this way and after all they have been through at the hands of Lowell it is no wonder they feel that way. You have seen the effects of Lowell's behaviour on posters and they no longer feel secure on this site. It's like inviting the Gestapo to a Jewish wedding and them saying "We are here to help you." Bull. Since that is CAG's official position, I am off. I am not going to be a member of a forum which openly allows DCAs the opportunity to manipulate posters for payment they are not entitled to - and that is solely their purpose for posting here. As they make these posts, they continue to bully and abuse. There presence here contradicts everything CAG used to stand for but it has obviously now totally lost the plot. Bad move, Martin, and there will be tears before bedtime.

[phil_nottingham]

I think Martin you need to think again.

 

Pinky has made the points that a lot of us are thinking

[reallymadwoman]

If Lowell are so eager to help:-

 

1. Why doesn't writing to their complaints team have any effect?

 

2. Why aren't they offering to help on all Lowell threads?

[MARTIN3030]

Phil,I have responded to your Pm.

Alan and Marc have both posted in consideration of concerns.

Lets be clear-there is no requirement or expectation for anyone to engage in dialogue,its merely an option that has been offered.

CAG is first and foremost here to support and help it members-thats how it started off and how it will ALWAYS be.

[dx100uk]

i think the only way is to make these users unable to receive or make PM's.

 

and attach an auto signiture to every post they make that states members should not respond to any invitations to contact them off thread.

 

it would be very intresting to see how they deal with the situations then.

 

i for one would be very happy to see them here and active but only in a totally open 'on thread' manner.

 

dx