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    • Nothing will happen in regard to this one shoplifting event, other than Sainsburys won't let you shop in this store again.   But, if you continued to shoplift, then the consequences are more serious. Local to me, there  is a town where about 13 people have been banned from shopping in many of the shops. They are subject to some form of order, where if they set foot in any of the stores, they will be subject to arrest by Police.  
    • Agree with DX, Sadly, from the pics, it looks like you're bang to rights😪 The rules are very explicit. Before entering the box, you must ensure that you are able to completely exit. It looks like the car in front may have moved a couple of feet and tempted you to set off, but when you did that, there still wasn't enough room to completely exit the box. By all means ask to see the video evidence, but saying you had to stop because the vehicle in front stopped, isn't a valid defence.
    • Hello, welcome to CAG. I imagine the letter that the security guards talked about will be a letter from a company or lawyers who specialise in trying to extract money from shoplifters. I think Sainsbury's use DWF solicitors, otherwise it could be a company like RLP. It won't be a 'fine', only the police can do that. Look at this as a parallel 'justice' system that doesn't involve the plice. If you read around the forum for other cases of shoplifting, you'll get the idea of how this all works. If you think your behaviour has become compulsive, we suggest having a chat with your GP who should get you help for this. Best, HB
    • despite our wettest 18 months on record,  Low levels of rain and snow have cut Canada’s hydropower production, forcing it to increase electricity imports from the U.S.   - NYT
    • Hi all…. i was wondering if someone could help me. I am ashamed I have been caught shoplifting from Sainsbury’s by two undercover security guards who I suspect have been following me for a week now… I have been impulsively shoplifting due to what I think could have become an addiction of some kind. I am ashamed of what I had been doing and I do believe being caught has been for the greater good. i was taken to a room and asked to empty my bag, the guards were slightly rude but I complied with them politely as I know they are just doing their job and I am in the wrong. They retrieved my address, name, birthdate and took a photo of me, they asked me how many times I had shoplifted and I said twice and I didn’t want to be foolish and say just once. They issued me a letter of ban from the store and if I was caught in the store again the police would be called. They told me I would be paying 2x what I had stolen today as the goods had been damage which I am guessing is stole around £65 worth roughly. I did offer to pay for the items I had stolen on the day but they declined. They did not call the police but let me leave after claiming I was a lucky person. They told me to expect a letter in the post and that I “would be smart not to ignore it”  what should I be expecting in the post from them? I am aware from reading a lot online about security costs.. people mentioned to ignore these costs however as I had damaged the labelling on the goods should I still comply and pay the fines ?  kind regards awful shoplifter
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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2005 Volkswagen polo needs new engine!


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If the £679 includes the VAT then this is an exceptional result and makes me think VW are waking up to the problem. Take the offer. Make sure it is a new head though and not a repaired head. If it's plus the VAT then ask for a breakdown of the charges and let me know.

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Here Here Heliosuk. Your post 108 just about sums it up. The Shark's warranty will bear STRICT scrutiny. As for the Clark service, well that also must be a questionable subject in light of my own experience. They claimed to have done the service as per "Auto Data", which misses out important features stipulated by Citroen, in my case.

When "Sir"( ha ha) Arnold pops his clogs, i think his epitaph should read "There is nothing wrong with your car", which seems to be the standard slogan of his service departments.

The initial complaint was a misfire, which i would have expected a first year apprentice to detect. The cause of a misfire needs a little more investigation but is not generally "Rocket Science".

Even although head problems with the Polo engine are known, it beggars belief that they should manifest themselves at such a low milage.

BTW- to the best of my knowledge Clark does not hold a VW franchise---I wonder why?

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You're right there again Scania. Clarks workshop philosophy is it the computer says it's ok it is and stuff the customer. They forget about going back to basics or even going to the next step to verify what the computer is saying is correct. It's unbelievable really.

 

Anyway, from the PM's I think there is sufficient evidence to go after VW and Clarks. VW I think will be pretty straight forward but Clarks are also out of order here in that they might have ruined the potential resale value of a car but also might have sold a warranty that is useless, totally uneccessary.

 

Lots to cover on this one but a bit more straightforward than the Picasso problem.

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Heliosuk, i know very little of VW engines but what is the cause of burnt valves on some of these cars? I always thought that burnt valves were a result of wrong fuelling or timing.

I would dearly like to see Arnold Clarks warranty and the reason given for refusing repair under same. All warranties i have seen cover all major components. The engine warranty covers block, crankshaft pistons and ALL components within the cylinder head unit--so why can they refuse this one. (cost of repair would compromise their God-PROFIT????)

If after close scrutiny of the T&C's of the warranty, the OP feels he was duped into taking this warranty, i would strongly suggest that he reports this to Mr. N. Coltart of Glasgow TS with a copy to Mr. G. Kenton of the OFT. Was he mis-sold the warranty?

ARNOLD SHARK--NEVER AGAIN

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  • 2 months later...

Sam, at one time clark's csm did in fact post on the CAG site. His name is Alisdair Craig and he would sometimes respond to customers with relatively minor complaints. He has not been heard of for some time though, which may be because we have not had any new complaints with AC in the title, as indeed is the case in this topic. There are of course other reasons why he has gone to ground.

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Wouldn't it be interesting if we were to get a customer service rep from AC to come on like Car Craft have!

 

I seem to recall that they have been sanctioned and in the past were active.

Will look into it and email them to see if it is something they are still wanting to be doing.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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http://www.consumeractiongroup.co.uk/forum/admincp/index.php

Looks like they were here actually on 12th January.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I have good reason to believe they have been reading here

http://www.consumeractiongroup.co.uk/forum/member.php?306398-arnoldclark

 

So why did you not respond here when you was here a couple of days ago ?

Cagger since 25th August 2010 Last Activity 10th January 2012 15:46

Edited by MARTIN3030

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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As per my post #140, what excuse has clark given for not honouring their warranty?????? IMHO, although a bitter pill to swallow, i would try and explain to VW about clarks reputation and ask them to deliver parts to a VW retailer as near you as possible for them to undertake repair. I appreciate that this would entail the costs of transporting car to such a dealer. OR If car is drivable don't worry about MOT---just book it into same garage if they are MOT registered.

arnold shark-never again

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Guest arnoldclark

Hello All,

 

We are still monitoring the site and remain happy to assist with any problems, I was on the site a couple of days back and regrettably got sidetracked, but I am back now and willing to assist - please contact the office on 0844 815 2129, and one of the team would be glad to assist.

 

Regards

 

Alasdair

Customer Services

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Oh thats fair enough then.

But monitoring is the operative word here....that is to say that active engagement would be much more welcome.

Still-I guess we should be grateful for your post above which adds your grand total to 8 since August 2010 !

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I dont suppose being sidetracked stops Arnold Clark Salesmen selling cars eh ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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This thread was becoming a bit overpopulated. If you have a Volvo Complaint - please start your own thread :)

 

Links to VW complainants who have now been given their own threads..

 

 

r_fenton

 

essexbrummie

 

 

Damson

 

 

 

 

robbie21mcn

 

 

 

mckol

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