Think I googled the email, that only got me around another £90 off. Think I paid £1200 in the end. They wouldn't budge because of the age of my car and said that one of my services was late?!. They just con u really by saying you can have 50% off labour but the total cost was only £200 less than my first quote as the 'prices went up'.

Ok thank you

The car is in the garage, they have taken it apart and said it has a cracked valve. They are still 'recommending' that the cylinder head is replaced. Is this right?one of my friends has said that only the valve should be replaced.

They have said all they can do is increase my goodwill to 50% off labour because of the age of the car and because one of my services was 4 months late?!I sad even though this is a known fault that VW won't acknowledge? She said it is not a known fault.

I sent the email and got a response the next day saying that it would be passed to the UK and that I should hear from them soon. They even said sorry for the problems I've been having- better customer service than the customer care line! I've had a phonecall from the executive office today asking what I want. I said that I want more of a contribution from VW so that they keep me as a customer. The woman asked if this is my first VW so I don't know if she thinks I'm in the Market to buy more??anyway she is going to 'look into it' and call me back. Fingers crossed

Thank you I'll let you know what happens

I am getting more and more annoyed with VW customer care. I cannot send PMs as I have not made enough posts. If anybody can help please post on this thread. If you can't help but your car is having the same problem then please email me your details edited as I don't plan to let VW get away with this!!

I'm having the same problems and getting nowhere with VW. Let me know how you get on

VW customer services have been useless. They now want me to have my car diagnosed a third time. The service manager at my local VW has offered me 40% off labour so the total cost would be £1359. I was quoted £1400 (with no discount) in March. VW customer care said it's because the prices have gone up!!!!

VW have said that they only give goodwill to cars under 5 years old

Hi My plan was to email the salesman I got the car from but he doesn't wok for VW anymore. I have the number for VW customer care but have heard bad things about the . Plus I'm likely to bottle it on the phone, would rather email/send a letter but can't find any details!

Hi all, I have made my own thread about this to try and get more responses. I can't PM anyone yet as I haver made enough posts. My Local VW garage have said that my car needs a new cylinder head (costing £1400) after I asked why it was misfiring. I have seen other posts on here where people have had the same problems with the same car. I have had some advice but am looking for others that have had this problem. I would like to know who you contacted to complain to who was more helpful etc Thanks Rachael

Just to let everyone know this was all dropped last year. If anyone else is in a similar situation please PM me for advice

Great!thanks again

Does anyone know if it is safe to drive the car with low compression?Thanks

Thank you so much for replying, will pm you if I need the report

I have the details for the man I bought the car from, should I complain to him or the VW garage that have diagnosed it?

Hi all, Sorry to bother you with this but my car is experiencing similar things. I bought a VW Polo in 2005, a 1.2.The car was brand new.I have had it serviced with VW regularly aswell as having anything that needed fixing fixed by them at ridiculous prices. Until my most recent service, the reason being that I now have a son and have to prioritise my cash. The car started to misfire on idle. I had the machine plugged in at Kwik fit who told me it was a misfire cylinder 2 and to replace the coil packs.Did this, still happened. Then I got a friend to test the plugs and the injectors, still it misfired on idle. So I gave up hope of cutting costs on this problem and went to VW. paid £52 for them to tell me they couldn't diagnose, but would if it happened again for free. The car is getting worse by the day,misfiring on every journey and yes it has been on the motorway a few times (which appears to make things worse when I slow down). So I took it bck to VW today for my free diagnosis. They told me that they did a compression test, there is low compression on cylinder 2. They 'think' it needs a new cylinder head at the cost of £1400 to me. I was so devastated and in shock that I walked out of there and drove home...without questioning why a 6/7 yr old car with 52,000 miles on the clock would require work that cost the same as a new engine. The car has no warranty left but if anyone could help me it would be very much appreciated. I want to complain to VW as I feel like I've been completely ripped off but I don't know where to start. Thanks Rachael

I know this is really really old but what happened next???

Hi all I'm new to this and need some advice. I am being chased by a solicitors for a debt which I don't think I should be liable for. I went on an open day at a college because I wanted to start a course in 2011. A representative of the college told me that if I applied for 2010 I would still be accepted (I have a witness to this). I made the late application and received my acceptance on 12th August. The finance terms and conditions stated that I had an eleven day cooling off period where I would get a full refund. If you cancel after this date you lose your deposit, if this occurs after 31st July you are liable for part of the course fees. I did not think this would apply to me because I had been persuaded to apply late....My acceptance was after 31st July. A bank loan is needed to go on the course, the bank needs a letter from the college as proof of acceptance before it will consider the loan application. I asked the college for this letter. They replied that I would receive it within 5 working days (the end of the five working days coincided with the end of the eleven day cooling off period). At the bank I failed the credit check because I was not registered on the electoral roll. I informed the college on 1st September, I was passed from department to department who all said that even if I cancelled now I would be liable for £5,000 (half of the course fees). Solicitors are now chasing me for the debt. I have written to the college again who replied that I made an agreement and I should only communicate with their solicitors. I have been to the CAB who said that the law is too complex and I need a solicitor. Legal aid is not available for this type of case and the solicitors I have called charge around £150 p/h, which I cannot afford. I only had a relationship with the college for around 3 weeks, I can't see how they can be asking for £5,000. Unqualified people (friends, relatives etc) keep telling me to fight this because it is wrong. However I am afraid of having a CCJ made against me. Does anyone have any advice please????