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linbren03

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  1. On 29th April we wrote to in Paramount cruises to inform the company that due to extenuating circumstances, the accompanying letter from the orthopaedic surgeon stated That my wife was unable to undertake the cruise due to a failed knee replacement, Which has left my wife unable to sit in one position for a prolonged period, with a heavy heart we had to cancel as this was a trip of a lifetime for us and retirement present to my wife from me. Paramount cruises had point blank refused to refund our deposit 0f £600. Citing their terms and conditions.(please see attachment) Considering we are cancelling nearly 9 months before the departure date Paramount cruises stance on this matter is totally unfair. We have been told that Paramount cruises are not adhering to The Competition and Markets Authority code of practice concerning cancellation charges. We would like some help from your team as £600 is a lot to lose especially when you are on a state pension. here are the T&C's 6. CANCELLATION AND AMENDMENT Cancellations: You may cancel your booking at any time. Cancellation requests must be sent to us in writing to Customer Services by post to Paramount Cruises, 2nd Floor, 10/11 Percy Street, Fitzrovia, W1T 1DN, United Kingdom, or by email to [email protected], by the lead name on your booking and it will not take effect until received by us. Upon receipt of your cancellation request, the principal(s) or supplier(s) may be entitled to charge a cancellation fee as specified in their terms and conditions. Cancellation fees may be as much as 100% of the total price of the travel service depending on when cancellation occurs. Flights are usually non-refundable any time after the date of booking. In addition, as we incur administration costs in processing your cancellation request, we charge an administration fee per passenger as set out in Clause21. Amendments: If you want to amend any aspect of your booking you must notify us in writing by post at Paramount Cruises, 2nd Floor, 10/11 Percy Street, Fitzrovia, W1T 1DN, United Kingdom, or email to [email protected] We cannot guarantee that an amendment can be made after your booking is confirmed and this will depend on the terms and conditions of the supplier(s) of the travel service(s). Other than in respect of a request to increase the number of persons in your party/booking, you would need to pay an amendment fee per passenger as set out in Clause 21, together with the airline/supplier amendment charges (if any). If you have taken out travel insurance (see Clause 7 below), you may be able to claim any cancellation and amendment charges under your policy.
  2. Hi I would like some help on an issue. My wife and I have got a Static Caravan that we use for family holidays. Our permanent residence is a rented property. My question is would we have to sell our holiday home if one of us goes into care? Many thanks
  3. Please correct me if I am wrong. This means a defendant can make a counter claim without any evidence to back it up and without sending any evidence of the counter claim to the Plaintiff or to the court in their evidence bundle. And the court will allow this counter claim to be heard?
  4. Hi Everyone I have another query concerning my up and coming small claims hearing. Which is the defendants have stated in their evidence statement they want to issue a counter claim against us but we haven't received any evidence from them in their evidence bundle to back their claim. Will the judge allow this counter claim? Many thanks
  5. It is about a sum of money I entered incorrectly.
  6. Hi Everyone I need advice about my ongoing small claims case. I am at the point of sending in my evidence bundle and I have noticed that I have made an error on my N 1 form. Is there any way I can amend this mistake by informing the court at this late stage? Again many thanks for your help
  7. Hi Andy I would just like clarification on a couple of points in the Notice of allocation document it states: The parties shall each send to the court and to each other by no later than 4.00pm on 24 August 2020 written statements [preferably typed of all persons who are to give evidence at the trial. This includes the-parties themselves limited to 2 witnesses per party. By 4.00 pm on 24 August 2020 the claimant must send to the court and to the defendants copies of all the documents he intends to rely upon at the final hearing. These must be in a bundle with each page clearly numbered. By 4.00 pm on24 August 2020 the defendant must send to the court and to the claimant copies of all the documents he intends to rely upon at the final hearing. These must be in a bundle with each page clearly numbered. Am I correct in assuming that I have to send to the court the evidence bundle I intend to use and another evidence bundle to the defendants address?
  8. Many thanks for the all the advice. Here is the background to story to our case: From the local paper explaining what happened to us. If you need any more information let me know please. https://www.plymouthherald.co.uk/news/plymouth-news/furious-plymouth-newlyweds-hold-wedding-3747411?fbclid=IwAR2yK-kELf-DKiA_iyp6D6hbSYBEAdW45uywMWHZJ5NA0fXIEYVtZfgSWVA Also I have enclosed a copy of the notice of allocation Once again many thanks for all your help allocation to the small claims court page 2 (2).pdf
  9. I have received Notice of Allocation to the Small Claims Track. I would like some clarification on some points in the document: 1. It states that the hearing will take place via Microsoft Teams at the local County Court. Does this mean it is mediation services or an actual Court Hearing? 2. I have been asked to send in all the documentation pertaining to my case as I am the claimant but I have already sent the evidence I intend to use when I sent in my claim form (Particulars of Claim) Does this mean I have to resend them? Lastly when is the best time to send the court fee just in case the plaintiff decides to settle before the hearing and I lose the court fee. Many thank in advance
  10. I moved into a rented property several years ago and the garden shed was already in situ. It has now deteriorated to such a condition that it needs replacing. My landlord has said that it is no longer their policy to replace sheds in tenants properties. I would like to know if a shed counts as a fixture and is therefore the Landlords responsibility under the tenant and landlord act. Many thanks
  11. Hi I am just finishing my N1 claims form. I have queries about claiming interest does it start from the day we agreed terms or on the date when the photographer took our wedding photos? Lastly is the daily rate up until the date I file the N1 form?

    Many thanks in advance

  12. Many thanks for your reply and for editing my post

  13. I have read the thread you sent me about small claims does the enclosed letter count as a Pre-action protocol? Many thanks Pre-action protocols.pdf
  14. Thanks for all the advice. As the photos will be integral to my case I still need clarification about these two points: 1) can I send the photos electronically when issuing my claim online. if so what is the download limit? 2) If this is not feasible can I enter a USB pin with photos on as evidence? For if I can not do this by electronic means or use the usb as evidence. I will have to have them printed out. That means I will have to make my claim by post. So I hope you understand my need for clarification. Brendan
  15. Here is the story from the local paper should explain what has happened to us. If you need any more information let me know please. https://www.plymouthherald.co.uk/news/plymouth-news/furious-plymouth-newlyweds-hold-wedding-3747411?fbclid=IwAR2yK-kELf-DKiA_iyp6D6hbSYBEAdW45uywMWHZJ5NA0fXIEYVtZfgSWVA
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