Jump to content


  • Tweets

  • Posts

    • Thank you for the letter, that makes things a lot clearer. So it's a statutory demand rather than self-certifying. See what @Man in the middle thinks but to me, it seems as if the lawyer has a good strategy and seems to have covered all the bases. Although MitM thought you didn't need a lawyer, is s/he going to be at court wit you? HB  
    • Could you post up the letter, with your personal info and their reference covered up, please? It should say Letter of Claim, but let's have a look just in case. HB
    • I know dx, a lot of it was my partner and how she felt about it. I also appear to be addicted to my credit file being clean. I still worry for my partner she has too much on as it is, but I am ensuring I manage both of ours so She can forget about. i guess in terms of time I bet masses are defaulting with this economy as it is right now and high interest rates might be the only thing going for me right now. I guess  I’ll find out
    • Please see below for an extract from the letter more about my case. You have been convicted of two matters of failing to give driver details linked to two speeding offences and been disqualified in your absence. You confirmed that you did not receive the court documentation and the first you knew about the cases was on 3/6/24. As you can make a statutory declaration it is possible that we will be able to persuade the police to accept pleas to either or both of the speeding offences as they were committed within a very short space of time and withdraw the two fail to give driver details offences as normally if you plead to one or other of the speeding or fail to give driver details the prosecution will withdraw the other related offence. If successful you would not face a totting ban. In respect of the speeding offences, it could be argued they were committed on one occasion due to the proximity of the time and location and we may be able to persuade the prosecution to drop one of the speeding offences. You are technically guilty of all the offences because you accept it was you driving when the speeding offences were committed and that you did not update your change of address with the leasing company when it was your responsibility. If the prosecution will not withdraw the two failures to give driver details offences, you will face a totting ban but will be able to put forward an exceptional hardship argument. This  may or may not go ahead at the court hearing date, so we need to prepare for all eventualities. As a safeguard we have lodged the appeal and applied to suspend your ban pending appeal due to the time limit for being able to automatically appeal without getting leave of the Judge. The court have dealt with the matter very quickly and have actually listed your matter for an application to suspend the disqualification pending appeal on the above-mentioned date. We could actually use this date to make the statutory declaration in court having explained the situation to the magistrates and then see if the prosecution will agree to accept pleas to one or both of the speeding offences as a way of resolving the matter without the need for you to put forward an exceptional hardship argument. It is possible the case would need to be adjourned so that we can make those representations, or the court may want to go ahead and hear the exceptional hardship argument. The outcome of your case is always at the discretion of the Court.  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

A national day of anti DCA action!


mr.ton
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5456 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • Replies 232
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Well it looks like everyone has their own opinions on how best to proceed with this.:D

All i will say is....do whatever you wish on that day, so long as its not illegal etc..

Choose any DCA you wish or any authority you wish & send off complaints, weather it be through letters,email,phone calls or sites like howtocomplain etc..

Link to post
Share on other sites

Well it looks like everyone has their own opinions on how best to proceed with this.:D

All i will say is....do whatever you wish on that day, so long as its not illegal etc..

Choose any DCA you wish or any authority you wish & send off complaints, weather it be through letters,email,phone calls or sites like howtocomplain etc..

 

As Mr. Ton says whatever you do is good, but my preferance would be LETTER. Letter's require responses and this kinda work affects the DCA's bottom line. If you want to protest this is the best way to do it.

 

Hit them in the wallet, hit their profitabilty. Now that's a protest. If we keep doing it something has to give, maybe then someone will sit up and listen.

 

Nothing illegal we can achieve results using the existing legal framework.

We live in an unmoderated country why should the net be any different?

Bring back free speech we miss it!

Link to post
Share on other sites

Can this be stickied??????

 

Moderators??????

 

It's a Legal protest well within the bounderies

 

Does it need to be stickied... how many people scan the stickys for new ones?

 

It keeps on getting bumped to the top of the threads anyway so is it needed?

 

S.

Link to post
Share on other sites

As Mr. Ton says whatever you do is good, but my preferance would be LETTER. Letter's require responses and this kinda work affects the DCA's bottom line. If you want to protest this is the best way to do it.

 

Hit them in the wallet, hit their profitabilty. Now that's a protest. If we keep doing it something has to give, maybe then someone will sit up and listen.

 

Nothing illegal we can achieve results using the existing legal framework.

 

I agree, letters are better!

Both written letters and electronic communications require responses!

 

AC

Link to post
Share on other sites

Yes letters require responses, but seriously, how often do they ACTUALLY respond?

Other than that, count me in :D:D:D:D:D

DCA's - they have the same power as an infinite number of untrained chimps working on a script for Hamlet, but the chimps would probably at least get it right :D

Link to post
Share on other sites

Look!

All that has to be done here, is to draft up a sensibly worded template letter (some people havn't got the time or, are not good with words), set a date for sending said letter and /or, email, it is a easy as that.

 

However, I will state that, it is not sufficient for members to say;

oh yes, great idea, they must actually send the letter of complaint!!!

 

AC

 

I would say to be effective, everyone has to be working from the same script. If everyone sends off a "different letter" in respect of their own complaint (s) then it is just going to look like an ordinary day at the office to the DCAs.

 

If say 100 letters turn up on the same day at the same DCAs then they are going to realise it IS a complaint.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

Link to post
Share on other sites

I would say to be effective, everyone has to be working from the same script. If everyone sends off a "different letter" in respect of their own complaint (s) then it is just going to look like an ordinary day at the office to the DCAs.

 

If say 100 letters turn up on the same day at the same DCAs then they are going to realise it IS a complaint.

 

Yup, totally agree CB;

Don't shoot me Guys!

 

In reality, we need at least 1,000 letters to be fired off.

 

AC

Link to post
Share on other sites

Insert dates, names + addresses where appropriate.

 

 

Sir / Madam,

 

Please provide me with the complaints procedure for your company.

 

Thank you.

 

yours sincerely,

 

 

 

 

 

Minimal effort on our part, time consuming and profit eroding on theirs

Link to post
Share on other sites

one way to cause choas in a call centre is hanging up after 10 seconds or so..and again and again.call centre gaffers hate losing calls, and in a day u could blow any chances of the monkeys getting a bonus 4 the rest of the yr!

Link to post
Share on other sites

I've got my 3 page letter to go to my MP.

 

BTW - I'd found this thread (or something like it somewhere else) the other day when looking for something else, but had difficulty finding it again - if that makes sense.

 

So, it's not really high in visibility.

 

I'd say probably a steady stream of letters to MPs might be better than a mass bombarding of the OFT/TS unless those who are writing have a clear case to complain about.

 

That should be encouraged and stepped up whereever possible.

 

But I think letters to MPs and indeed, short concise letters to the national and local press (quality papers only - so it doesn't become a one day wonder) stating facts and an agreed outcome of what should be happening could be far more effective.

Link to post
Share on other sites

I've got my 3 page letter to go to my MP.

 

BTW - I'd found this thread (or something like it somewhere else) the other day when looking for something else, but had difficulty finding it again - if that makes sense.

 

So, it's not really high in visibility.

 

I'd say probably a steady stream of letters to MPs might be better than a mass bombarding of the OFT/TS unless those who are writing have a clear case to complain about.

 

That should be encouraged and stepped up whereever possible.

 

But I think letters to MPs and indeed, short concise letters to the national and local press (quality papers only - so it doesn't become a one day wonder) stating facts and an agreed outcome of what should be happening could be far more effective.

 

You can find your Local MPs here :

 

www.theyworkforyou.com

The retailers worst nightmare !

Link to post
Share on other sites

Apart from complaint letters I have a small campaign going, my colleagues at work are collecting all their local pizza and takeaway menus from around the south west of England and they will be sent to DCAs who have kindly supplied me with reply envelopes - of course they will be overfilled!

Link to post
Share on other sites

Apart from complaint letters I have a small campaign going, my colleagues at work are collecting all their local pizza and takeaway menus from around the south west of England and they will be sent to DCAs who have kindly supplied me with reply envelopes - of course they will be overfilled!

 

Thats a dam good idea , i am also in the south west , i think i will join you in sending them all the take away menues that are put through my letterbox!:-)

hello all:-)

Link to post
Share on other sites

Lets stick with the plan people.

 

Letters that require a written response are what this action is all about.

 

I like this letter.

 

Sir / Madam,

 

Please provide me with the complaints procedure for your company.

 

Thank you.

 

yours sincerely,

 

 

But this can be answered 'en masse' and very cost effectively.

 

Some thing that affects there bottom line is having to spend time and money doing it.

 

So my version is:

 

Sir / Madam,

 

Despite numerous requests you have still failed to provide me with the complaints procedure for your company. Which address have you been writing to, what is the reason for this delay, Why do think my request is not important, who is responsible for dealing with complaints procedures. How long will I have to wait for you to comply with my request.

 

Thank you.

 

yours sincerely,

We live in an unmoderated country why should the net be any different?

Bring back free speech we miss it!

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...