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    • Good evening, My husband and I are looking for some help regarding a faulty car which we have recently purchased from Big Motoring World Enfield. The details are as follows: - Make - Nissan Qashqai 2017 1.2L milage 55,349 miles.  Date purchased -   01/06/2024 Price paid - Deposit £9000, finance £4794 (this includes the 3yr Nissan extended warranty), buyers fee £249.      Total including all fees etc = £ 13794.        Initially, during the test drive, there was no problem with the car at all and this is why my husband bought the car on the day. No problems on the way home from the dealership and up to three days after purchase, the car drove smoothly. However, after day 4, occasionally we would feel a slight shudder during some gear changes (automatic car). Over the next few days these shudders worsened and then on day 5 the car would make very a very loud shudder with every single gear change. It was at this point we contacted Big Motoring World for advice as we are still under the 14 days no questions asked return.  My husband contacted BMW for advice on 06/06/2024 and stated the problems as above. He spoke to a sales person who informed him that he should only take the car to a Nissan dealership (we have now been told that this is false information). We were also promised that a courtesy car would be provided for us after the fault on the car had been identified and confirmed by their mechanic fixing the car. We took the car to the garage that Big Motoring World had told us to go. Upon arrival there we discovered it was a third-party garage, not Nissan. We took the car to the garage on day 9. The mechanic ran a diagnostic test which found no faults, but after the test drove the car and below are his findings...   we scan the car but no faults with the gearbox showing but when I test drove the car it was really juddering and jumping.I spoke to my auto transmission specialist and he said they are very common on these as the CVT belt starts jumping within the box due to pressure loss.  We had this vehicle in for diagnostics for gearbox mate but both the gearbox and battery are faulty.Gearbox supplied and fitted comes to £3500 plus vat   Where we are at now…. My husband spent all of day 10 (11/06/2024) making phone calls between the garage, Warranties2000 and Big Motoring World. He tried, unsuccessfully to find out if the diagnostic reports had been shared between all three. Everyone kept saying the report hadn’t been received and yet the garage assured us it had been sent. Eventually we were told that the courtesy car would be given to us if it was deemed the works to fix the car would take longer than 8 working hours, and that decision would be made after 48hours of receiving the report. Today is day 11 and no decision has been made as nobody is telling us any decisions as people are off sick or on holiday! Today we called the garage and told the mechanic NOT to start any work as we will be returning the car. He said none have been started and we have left the car in his storage as he has deemed the car undrivable. I have sent an email to BMW now formally stating that we want to return the car and I have used the terminology that was suggested.   What can we do next?   Thank you everyone. .  
    • Yes will do thanks Dave, I wonder what will happen at the preliminary hearing no idea what they will ask I assumed once I sent the proof they asked for about my sons condition that I would have just  been given the go ahead to be Litigation friend
    • First the judge will rule on you representing your son, which will be a doddle. After that the full hearing date will be fixed, with WSs exchanged 14 days before. So for the moment just concentrate on getting the right to represent your son.  
    • Thank you, the mediations in a couple of days so hopefully they show up this time. I'll update this thread after how it goes
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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me & the OH's debt


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Hi, I agree with the above but -

 

And you got a termination notice, but no default notice? That being the case, it would be a particularly foolish outfit that would instigate court action.

 

Generally this would be true where it relates to a "running account credit" agreement, but if the agreement relates to a loan, and that the agreed repayment period has expired, then the creditor does not need to rely upon a DN or TN. The reason given would be that the creditor is no longer seeking a "remedy" and is only seeking repayment of arrears.

 

The creditor would need to fulfill his obligations under CCA06, SEC 86 B or C. In default of fulfilling these requirements, the sanction is non-enforceability of the agreement.

 

However, if the borrower had promptly accepted the TN, then the case would fail for the repayment of full arrears. The creditor would be limited to claiming arrears accrued up to the date of the borrowers acceptance of the termination.

 

Bill

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  • 2 weeks later...

now sending out letters with a 60% discount of the "debt" and a few well chosen words about how times are so hard for "their customers"

 

 

no. 1 -60% of nothing is still nothing

 

no 2 -I am not one of their "customers"-I am a recipient of endless streams of empty threats and junk mail from a company I have absolutely no relationship with,or am remotely interested in

 

nice try,Reigate reprobates!! :lol:

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Jealous, they havent written to me since November when I asked them if the application form was what they would rely on in court.

 

I asked them the same question aroundabout Nov 09, they said yes it was, so told them would see them there. Not heard nowt since LOL

 

They made me there once in a liftime offer of 60% off too, but conveniently the letter arrived 2 days after the deadline for accepting it.

 

I am waiting for the 99% off deal, them I will accept, will be worth £2 to get rip of the idiots

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Had a nice letter from 1st credit today saying they understand that my circumstances had changed, phoned them and asked what they knew that I didn't! Turns out they were referring to the fact that I had cleared my overdraft on an old account that I couldn't close because i couldn't pay it off. I explained that my brother had paid it because of the extortionate charges Halifax were going to enforce which would have just accrued more debt and that I would be paying him back when I could. She then launched into what you have done is illegal you should have divided those funds between your creditors we will pass this to our solicitors! Funny a couple of months ago I was a valued customer! She kept telling me 'we know you are a homeowner' at least they didn't threaten the bailiffs as they did 12 months ago! I informed her i would be contacting Payplan and Citizens Advice and put the phone down. A quick call to Payplan confirmed I had not done anything illegal as she suggested but had I not had that to turn to it probably would have freaked me out. I wonder where 1st credit recruit the people who work for them because the majority that I have dealt with are not very nice makes you wonder how they sleep at night!

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what are you paying 1st credit for? also never ever phone these people, as you have found out they lie.... this causes unnecessary stress..and like you said you had to ring payplan, cab, in order to get some sort of closure and truth...

have you cca'd them..are they entitled to collect money from you?

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makes you wonder how they sleep at night!

 

Vampires don't sleep at night !

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

This site is run solely on donations

 

My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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1st thing to do then is to send a cca request to 1st crudit... enclose a pound postal order do not sign letter...they have 12 + 2 days to comply if they do not you need not offer payment nor may they ask for any... if they happen to send the agreement post on here and people will advise you on whether the agreement is enforceable or not

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To Whom It May Concern:

 

Your Reference: Agreement Number:

 

I DO NOT ACKNOWLEDGE ANY DEBT TO YOUR COMPANY

 

 

With reference to the above account, I request that you send me a true copy of this Credit Agreement before I will correspond further on this matter.

 

This is my right under the legislation contained within Section 77 (1) and Section 78 (1) of the Consumer Credit Act 1974, and I am entitled to receive a copy of my Credit Agreement on request.

 

Your obligation also extends to providing me with a statement of account. I enclose a £1 Postal Order, which represents payment of the statutory fee payable under the Consumer Credit Act. I understand that a copy of my Credit Agreement should be supplied within 12 working days from the date of this letter.

 

I also understand that under the Consumer Credit Act, creditors are unable to enforce an agreement if they fail to comply with a request for a copy of the Agreement under these sections of the Act.

 

In summary, I DO NOT ACKNOWLEDGE THIS DEBT AND THEREFORE REQUIRE YOU TO SUBSTANTIATE THIS BY PROVIDING THE FOLLOWING DOCUMENTATION BEFORE I CORRESPOND FURTHER :

 

 

1. True copy of original Credit Agreement

2. Statement of Account

3. Copy of the executed Deed Of Assignment from the Original Creditor and Thames Credit Limited.

4. Fair Processing Notice.

 

The time limits, which are laid down in the Consumer Credit (Prescribed Periods for Giving Information) Regulations 1983 are clear. You must supply an executed Credit Agreement within 12 + 2 working days of a proper Consumer Credit Agreement request.

If you fail to comply with a legitimate request the account enters a default situation

 

As you are aware, a Credit Agreement that is not properly documented and signed by the customer is totally unenforceable under the Consumer Credit Act and therefore is a complete defence to any court claim that is issued.

 

 

Take note at this stage, that any legal action you may contemplate will be both vigorously defended and contested.

 

Further to the above, please ensure that any contact by yourselves is made in writing only to the above address. Telephone calls and personal visits will not be accepted and viewed as harassment - Administration Of Justice Act 1970, Protection From Harassment Act 1997, Communications Act 2003. If you continue to harass me by telephone I will report you to OFCOM, Trading Standards and The Office Of Fair Trading, meaning that you will be liable to a substantial fine

 

May I remind you, there is only an implied license under English Common Law for people to be able to visit me on my property without express permission; the postman and people asking for directions etc (Armstrong v. Sheppard and Short Ltd [1959] 2 Q.B. per Lord Evershed M.R.). Therefore take note that I revoke license under Common Law for you, or your representatives to visit me at my property and if you do so, then you will be liable to damages for a tort of trespass and action will be taken, including but not limited to, Police attendance.

yours

 

Edited by debt4get
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  • 1 month later...

anyone encountered this team of supermen/women?

 

"Tracewatch" collects the uncollectable

 

"Tracewatch" collects the uncollectable

 

Accounts that have been passed through a number of DCAs who have failed to obtain a successful collection result are often passed back to the client who may then write the debt off. This is obviously a sub-optimal solution but in many cases, the only option left to the client.

 

Most of these accounts consist of gone-away cases where traditional trace related activities have failed to generate any positive result. However, our experience suggests that over a longer period of time than is normally associated with the traditional collection cycle, these debtors can surface again. As such, we have found that they may become vulnerable to a range of advanced tracing techniques performed over a longer period of time.

 

In response to this, Debt Managers, in association with a number of its major clients, has developed a proven methodology and collection process that delivers positive collection results on portfolios of previously uncollectible debt. We have called this collection product "Tracewatch".

 

Several of our major clients have passed us portfolios of accounts that had been through the collections process with a number of different DCAs, which they were going to write-off as bad debt. We load these accounts onto our debt recovery system where they begin to flow through our “Tracewatch” strategy. This strategy relies on a range of tracing techniques performed at regular intervals over a long period of time. We discuss this period of time with the client, but it is typically months, even years. In many cases, debtors that have not responded to tracing activities in the past will resurface at other addresses as they attempt to gain credit, loan or a mortgage. Our experience shows that the “Tracewatch” process is able to locate and identify these debtors. Once we have made contact with the debtor we are able to place them on a normal collection strategy and negotiate settlements or payments.

 

"Tracewatch" is proven to deliver outstanding results on previously uncollectible debt.

 

 

 

that's put me right off me dinner :lol:

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This strategy relies on a range of tracing techniques performed at regular intervals over a long period of time. We discuss this period of time with the client, but it is typically months, even years.

 

Just so long as its less than 6 years your muppets because My Limitation Act 1980 trumps your TRACEYwatch

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