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    • Hi all, I am wandering if this is appealable. It has already been through a challenge on the Islington website and the it was rejected. Basically there was a suspended bay sign on a post on Gee st which was obscured by a Pizza van. The suspension was for 3 bays outside 47 Gee st. I parked outside/between 47 & 55 Gee st. I paid via the phone system using a sign a few meters away from my car. When I got back to the car there was a PCN stuck to the windscreen which I had to dry out before I could read it due to rain getting into the plastic sticky holder.  I then appealed using the Islington website which was then rejected the next day. I have attached a pdf of images that I took and also which the parking officer took. There are two spaces in front of the van, one of which had a generator on it the other was a disabled space. I would count those as 3 bays? In the first image circled in red is the parking sign I read. In the 2nd image is the suspension notice obscured by the van. I would have had to stand in the middle of the road to read this, in fact that's where I was standing when I took the photo. I have pasted the appeal and rejection below. Many thanks for looking. ----------------------------------------------------------------------- This is my appeal statement: As you can see from the image attached (image 1) I actually paid £18.50 to park my car in Gee st. I parked the car at what I thought was outside 55 Gee st as seen in image 2 attached. When I read the PCN issued it stated there was a parking suspension. There was no suspension notice on the sign that I used to call the payment service outside number 55 Gee st. I looked for a suspension notice and eventually found one which was obscured by a large van and generator parked outside 47 Gee st. As seen in images 3 and 4 attached. I am guessing the parking suspension was to allow the Van to park and sell Pizza during the Clerkenwell design week. I was not obstructing the use or parking of the van, in fact the van was obstructing the suspension notice which meant I could not read or see it without prior knowledge it was there. I would have had to stand in the road to see it endangering myself as I had to to take images to illustrate the hidden notice. As there was no intention to avoid a parking charge and the fact the sign was not easily visible I would hope this challenge can be accepted. Many thanks.   This is the text from the rejection: Thank you for contacting us about the above Penalty Charge Notice (PCN). The PCN was issued because the vehicle was parked in a suspended bay or space. I note from your correspondence that there was no suspension notice on the sign that you used to call the payment serve outside number 55 Gee Street. I acknowledge your comments, however, your vehicle was parked in a bay which had been suspended. The regulations require the suspension warning to be clearly visible. It is a large bright yellow sign and is erected by the parking bay on the nearest parking plate to the area that is to be suspended. Parking is then not permitted in the bay for any reason or period of time, however brief. The signs relating to this suspension were sited in accordance with the regulations. Upon reviewing the Civil Enforcement Officer's (CEO's) images and notes, I am satisfied that sufficient signage was in place and that it meets statutory requirements. Whilst I note that the signage may have been obstructed by a large van and generator at the time, please note, it is the responsibility of the motorist to locate and check the time plate each time they park. This will ensure that any changes to the status of the bay are noted. I acknowledge that your vehicle possessed a RingGo session at the time, however, this does not authorize parking within a suspended bay. Suspension restrictions are established to facilitate specific activities like filming or construction, therefore, we anticipate the vehicle owner to relocate the vehicle from the suspended area until the specified date and time when the suspension concludes. Leaving a vehicle unattended for any period of time within a suspended bay, effectively renders the vehicle parked in contravention and a Civil Enforcement Officer (CEO) may issue a PCN. Finally, the vehicle was left parked approximately 5 metres away from the closest time plate notice. It is the responsibility of the driver to ensure they park in a suitable parking place and check all signs and road markings prior to leaving their vehicle parked in contravention. It remains the driver's responsibility to ensure that the vehicle is parked legally at all times. With that being said, I would have to inform you, your appeal has been rejected at this stage. Please see the below images as taken by the CEO whilst issuing the PCN: You should now choose one of the following options: Pay the penalty charge. We will accept the discounted amount of £65.00 in settlement of this matter, provided it is received by 10 June 2024. After that date, the full penalty charge of £130.00 will be payable. Or Wait for a Notice to Owner (NtO) to be issued to the registered keeper of the vehicle, who is legally responsible for paying the penalty charge. Any further correspondence received prior to the NtO being issued may not be responded to. The NtO gives the recipient the right to make formal representations against the penalty charge. If we reject those representations, there will be the right of appeal to the Environment and Traffic Adjudicator.   Gee st pdf.pdf
    • Well done.   Please let us know how it goes or come back with any questions. HB
    • Incorrect as the debt will have been legally assigned to the DCA and they are therefore now the legal creditor. Read up on debt assignment.   Andy
    • Thanks Man in the Middle and everyone it's greatly appreciated form was filled in online yesterday now just have to wait and see
    • Hi,    I'm almost done. One question is should I include a header with " Claimant's Trial Documents" or something similar and include a copy of my WX from the trial since that has the claim form defence and documents that were relied upon at trial so that the judge can see that? or should I assume they will already have those documents on the file and so simply include a short statement of case to show the case I intend to prove at the appeal should permission be granted. Since I've made a shorter concise statement of case setting out what I intend to prove at an appeal hearing I'm thinking maybe removing the header of "Documents/Exhibits for use for Permission to Appeal   " since the permission to appeal focuses on the grounds of law and so I'm thinking of just having   Appellant's documents Statement Of Case Skeleton Argument    Then a seperate category named Trial Documents Claim Form Defence Claimant's Witness statement Exhibibts to Claimant's trial witness statement   I'm wondering you think would be better, only because I don't reference a single exhibit in my appeal statement of case since I am just explaining the undeveloped points of law around why the judge is wrong since the  statement only focuses on permission, not the outcome of the appeal so there is no reference to any exhibits?   Or should I just remove exhibits and not add trial documents or exhibits on the understanding the judge will already have the trial documents and that if permission is granted I then include them in my appeal bundle.   Thanks   N/B My statement of case doesn't have the claim form or defence or any witness staements in. it is simply a short 4 page document setting out the claim history and the points I intend to prove at the final appeal hearing should permission be granted.
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Bt High Level Complaints Address Please


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Hi all,

 

Before I contact OFTEL, I want to appeal to BT.

 

We used to be able to ask to be put through to High Level Complaints department,,,, but now I can't get past other desk-jockeys that want me to repeat the problem time & time again, then say that they can't help.

 

I have been told to write to the Correspondence Centre,,,, but I now need to go higher than that.

 

Can anyone give me the address of the highest department that I can write to (preferably the C.E.O's) please ?

 

I find BT unnecessarily bad,,,,, but once you get through to the top people - they do tend to get things sorted - which no underlings can, or will do.

 

thanks in advance

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Customer Service Director

BT plc

Correspondence Centre

Durham

DH98 1BT

 

Not the C.E.O. but pretty high. Hope they can sort it for ya.

 

If you want any further advice, there are quite a few knowledgable people on these boards, just ask :).

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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many thanks locutus,

as I say, I need to go higher than that.

(I know that BT workers will tell us that ALL complaints have to go through the C.Centre,,,, but I know better [well,,, almost - I know I can get higher,,,,, but need to know how].

 

I appreciate your input,,,, and agree,,,, that someone, somewhere will know

 

cheers

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If you need higher than the customer service director, then I'd suggest using the registered address (for taking them to court etc..)

 

BT LIMITED

81 NEWGATE STREET

LONDON

EC1A 7AJ

 

I'd assume someone who knew what they are doing *Should* be there LOL

 

If you need higher then

 

Sir Michael Rake is chairman

[email protected]

 

Thats as high as it goes

Edited by locutus

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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  • 1 month later...

RN: They just don't seem to give a damn,,,,,, the company no longer care,,,, whereas all companies years ago would fight to keep your custom,,,, they arn't bothered now whether we stay with them or not.

 

Every time we contact the ombudsmen of various services,,,,,, they might just as well be employed by the companies,,, as they just reiterate the standardised spiel as the companies do,,,, they are no help at all.

 

All we can all do, is vote with our custom. If complaints don't work, go somewhere else.

 

Good Luck

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BT have the monopoly, they own all the lines! So they know they can treat us the way they do, because we have little or no alternative. At least emailing him didn't cost me anything and made me feel better about the £120 bill i just paid!

Me Vs ICS = 1-0

Me Vs BT = 1-0

Me Vs UKPC = 1-0

Me Vs 3 = 0-1 :-(

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  • 1 month later...

Ok so your P1$$ed off with BT, (British Twits)

 

Ring Ofcom on 020 7981 3040 Then Press option 1 and Option 3. You will get an advisor this way, gauranteed.

 

Put in your formalcomplaints and ask for BT's High Level complaints and a reference number. You will get a reference Number but in case you don't get the High Level Complaints number for BT its 0800 731 2762.

 

Make as much fuss as possible, once you have contacted BT and give your reference number they should start to take notice. If that fails, go down the post line and if that fails Ofcom will help.

www.nwcpnefc.co.uk/forum football, whinging and anything else

I been to see the Doctor and hes diagnosed me with Excessive DCA Crank call Syndrome.

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You may prefer to lodge a complaint with Otelo (providing you have either recieved a deadlock letter or your complaint has been ongoing for 12 weeks)

 

Otelo's contact details are as follows:

Otelo (Office of the Telecommunications Ombudsman)

PO Box 730

Warrington

WA4 6WU

Phone: 0845 050 1614

Fax: 0845 050 1615

 

It costs BT a large sum of money for Otelo to even look at a complaint, so it is worth telling BT before you do this. Also Otelo are quite likely to award compensation. It's not a fast solution but hopefully it will help some people.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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It costs BT a large sum of money for Otelo to even look at a complaint, so it is worth telling BT before you do this. Also Otelo are quite likely to award compensation. It's not a fast solution but hopefully it will help some people.

 

It costs British Trouble £50 for each Otelo complaint, hardly a large sum of money! [it's the FOS that costs financial institutions £450 per complaint].

 

 

British Trouble is nothing but TROUBLE!!! To be avoided at ALL costs!!!

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:!: All the information I impart is my advice based on my experience. It does not constitute professional advice. If in doubt, always consult with a professional. :!:

 

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Only £50? I thaught it was higher. (probably the propaganda BT fed me when I was working for them :))

 

Still, if you have a deadlock letter or you've let it go for 12 weeks without taking them to court, would be worth contacting Otelo.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

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  • 5 months later...

Hi Iaint...

BT High Level complaints 0800 731 2762. I got through to this number.

which got me more information on an ongoing prob. with BT. They wanted to know where I got their number because they said it can only be divulged by OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) where I was treated with the greatest of respect and efficiency. I did not tell them where I got the contact details. Many thanks for your post.

At last somebody was prepared to listen and engage in sensible discussion and advice!.

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If you need higher than the customer service director, then I'd suggest using the registered address (for taking them to court etc..)

 

BT LIMITED

81 NEWGATE STREET

LONDON

EC1A 7AJ

 

I'd assume someone who knew what they are doing *Should* be there LOL

 

If you need higher then

 

Sir Michael Rake is chairman

[email protected]

 

Thats as high as it goes

Just noticed this post - reading through my subscribed threads - the actual company is British Telecommunications PLC. "BT Limited" supplies the services to group companies and to overseas markets. If you have a contract with British Trouble, then you should write to the same address but to "British Telecommunications PLC" which is the company that would supply your phone line. Technical difference, but very relevant if issuing court proceedings or the like.

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:!: All the information I impart is my advice based on my experience. It does not constitute professional advice. If in doubt, always consult with a professional. :!:

 

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  • 1 month later...
Hi Iaint...

BT High Level complaints 0800 731 2762. I got through to this number.

which got me more information on an ongoing prob. with BT. They wanted to know where I got their number because they said it can only be divulged by OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) where I was treated with the greatest of respect and efficiency. I did not tell them where I got the contact details. Many thanks for your post.

At last somebody was prepared to listen and engage in sensible discussion and advice!.

 

Hi every one, just registered, been having problems with erroneous one off charges set against my phone bill and the In-laws phone bill after subscribing both of us[in the same town]to BT's Anytime Unlimited plan from the default BT plan. In-Laws had an over charge of £207+ pounds taken from their bank account. BT admitted they were wrong but only credited the BT accounts, not the bank accounts. Took me 103 days to sort it out from start to finish.

 

Then they [bT] did it to me when I signed up, BT Ireland promised to sort it, which they did not, then BT India rang me today [who I refuse to contact because in the In-Laws case I found them completely useless, bless em] Any the lady said that my BT account would be credited but not my bank account.

 

Anyway I was on the verge of contacting Oftel, when I stumbled up this website........rang the BT High Level complaints 0800 731 2762, explained my case, and even though I should have gone through Oftel first. The lady said BT's service to myself and the In-Laws had been abysmal, gave me a reference number, is having the money BACS back into my bank account, and both the In-Laws and I will receive compensation for our troubles.

 

Thanks for the info, one call and sorted

Edited by Thatwilldonicely
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Hi every one, just registered, been having problems with erroneous one off charges set against my phone bill and the In-laws phone bill after subscribing both of us[in the same town]to BT's Anytime Unlimited plan from the default BT plan. In-Laws had an over charge of £207+ pounds taken from their bank account. BT admitted they were wrong but only credited the BT accounts, not the bank accounts. Took me 103 days to sort it out from start to finish.

 

Then they [bT] did it to me when I signed up, BT Ireland promised to sort it, which they did not, then BT India rang me today [who I refuse to contact because in the In-Laws case I found them completely useless, bless em] Any the lady said that my BT account would be credited but not my bank account.

 

Anyway I was on the verge of contacting Oftel, when I stumbled up this website........rang the BT High Level complaints 0800 731 2762, explained my case, and even though I should have gone through Oftel first. The lady said BT's service to myself and the In-Laws had been abysmal, gave me a reference number, is having the money BACS back into my bank account, and both the In-Laws and I will receive compensation for our troubles.

 

Thanks for the info, one call and sorted

Well done.

 

But it's Ofcom. Oftel hasn't existed for several years now!

-------------------------------------------------------------------------------------

:!: All the information I impart is my advice based on my experience. It does not constitute professional advice. If in doubt, always consult with a professional. :!:

 

:-) If you feel my post has been helpful, please click my scales. :-)

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OFTEL -v- OFCOM

 

What was the difference ?

 

I ask this as when I contacted them both some years ago, (through their none geographic envelopes) both the replies were from the same office/suite at the same address.

 

Both replies were almost identical, except some punctuation,,,,, it looked as if one of them copied the other,,,, but didn't quite pay attention to the others dots 'n commas' etc.

 

They both said that Big Trouble were right,,,,

 

To me - at that time - I thought they were taking the proverbial pee,,,, which I now know they were, cos BT were certainly in the wrong, & eventually it was sorted - to me that makes both OFCOM & OFTEL unreliable (in some cases).

 

Good Luck to all

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OFTEL -v- OFCOM

 

What was the difference ?

 

I ask this as when I contacted them both some years ago, (through their none geographic envelopes) both the replies were from the same office/suite at the same address.

 

Both replies were almost identical, except some punctuation,,,,, it looked as if one of them copied the other,,,, but didn't quite pay attention to the others dots 'n commas' etc.

 

They both said that Big Trouble were right,,,,

 

To me - at that time - I thought they were taking the proverbial pee,,,, which I now know they were, cos BT were certainly in the wrong, & eventually it was sorted - to me that makes both OFCOM & OFTEL unreliable (in some cases).

 

Good Luck to all

Oftel doesn't exist! Ofcom took over the operations of Oftel and some operations of other government departments. Oftel was the Office of Telecommunications and only dealt with telecoms & mobiles [to the best of my understanding]. Ofcom deals with all communications - including radio broadcast and television broadcast.

 

You probably contacted them when they were switching over which would have been in late 2003. Officially on 28th/29th December 2003, Oftel ceased to exist. Ofcom inherited:

- Oftel

- Broadcasting Standards Commission

- Independent Television Commission

- Radio Authority

- Radiocommunications Agency

 

Yes, Ofcom is not the best place to turn when having problems with telecoms companies, but whilst I am normally the last person to defend any part of this government, they weren't established to deal with complaints.

 

Complaints should normally be made through the complaints procedure of the telecoms company and then through the ADR scheme they subscribe to [either CISAS or Otelo], but Ofcom do attend a little bit to complaints but only complaints that fit the areas they are looking into.

 

Basically, if Ofcom aren't looking into that area of complaint then they won't look into your complaint. The only other reason for calling Ofcom is in case they get a substantial amount of complaints about a particular company or particular problem. They may look into rectifying that problem by establishing a by-law. And, Ofcom can't award compensation unless by implementing a law and a company breaking it [and I mean communications related law, not normal consumer law]. So yes, for complaints overall Ofcom are useless but that isn't their remit!

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:!: All the information I impart is my advice based on my experience. It does not constitute professional advice. If in doubt, always consult with a professional. :!:

 

:-) If you feel my post has been helpful, please click my scales. :-)

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Otelo is the ADR that deal with BT. If you complaint is still ongoing you should Read this :- Ofcom - How to complain and if you've done everything there contact them Office of the Telecommunications Ombudsman - Contact Us

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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  • 2 months later...

The best way to get to the high level complaints department is to either write directly to the chairman or a member of the board. Or to the address on the bill. While you are waiting to hear back from these letters go through the normal channels of ringing an advisor and insit on getting the complaint escalated if you are still unhappy with the outcome.

Try and get the advisors name, however they may only give there first name for security reasons (or alternatively ask for there ein number in which case they will probably **** themselves thinking you know the system). There managers name and a contact number if they say they are going to ring you back but most importantly you need a reference number for your complaint.

It is vital that once you get a response from HLC that they can refer to the complaint on your account, if there is no previous contact showing for the complaint you will be in for a long wait.

Response time from the hlc dept can take upto 2 months so just hold tight.

I noticed on previous posts that numbers for a department are being shared, make the most of it as once a number gets posted like this it will be changed. The reason for this is that the complaint wont be logged with head office so complaint figures will be inaccurate making the advisors of hlc look bad.

Also Id like to point out that £50 for an ofcom case is untrue it costs £260 also dead locks are £350. If you are still unhappy with the resolution offered by hlc advisor then escalate to there manager.

 

If anyone needs further info just ask, do not try and state that my info is incorrect because up until december when i was made redundant i worked in the chairmans office for high level complaints

Oh just one more thing, be polite most people want to help but they arent permitted to go beyond what they are allowed to do

 

yours,

the meshiar

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The best way to get to the high level complaints department is to either write directly to the chairman or a member of the board. Or to the address on the bill. While you are waiting to hear back from these letters go through the normal channels of ringing an advisor and insit on getting the complaint escalated if you are still unhappy with the outcome.

Try and get the advisors name, however they may only give there first name for security reasons (or alternatively ask for there ein number in which case they will probably **** themselves thinking you know the system). There managers name and a contact number if they say they are going to ring you back but most importantly you need a reference number for your complaint.

It is vital that once you get a response from HLC that they can refer to the complaint on your account, if there is no previous contact showing for the complaint you will be in for a long wait.

Response time from the hlc dept can take upto 2 months so just hold tight.

I noticed on previous posts that numbers for a department are being shared, make the most of it as once a number gets posted like this it will be changed. The reason for this is that the complaint wont be logged with head office so complaint figures will be inaccurate making the advisors of hlc look bad.

Also Id like to point out that £50 for an ofcom case is untrue it costs £260 also dead locks are £350. If you are still unhappy with the resolution offered by hlc advisor then escalate to there manager.

 

If anyone needs further info just ask, do not try and state that my info is incorrect because up until december when i was made redundant i worked in the chairmans office for high level complaints

Oh just one more thing, be polite most people want to help but they arent permitted to go beyond what they are allowed to do

 

yours,

the meshiar

Firstly, Ofcom is the regulator. Complaints to Ofcom don't cost a telecoms company, unless there are loads about a specific issue in which case they'd be fined. Ofcom can't handle customer complaints about telecoms companies, they only monitor them and/or refer them. Somebody who worked in the Chairman's office of BT for high level complaints would know this. Somebody who worked Chairman's office of BT for high level complaints would also know that complaints are handled by Otelo, not Ofcom.

 

Secondly, I have dealt with many complaints about BT and with not one has a letter to the address on the bill - i.e. the billing address - resulted in nothing. I have seen hundreds of complaints on these and other forums, and nobody who has written to the billing address has received a response from high level complaints, ever!

 

Thirdly, somebody who ever worked in high level complaints would know that complaints can't be handled by Otelo unless they are sent to the complaints address first - not high level complaints, chairman's office, or a member of the board.

 

Fourth, "I noticed on previous posts that numbers for a department are being shared, make the most of it as once a number gets posted like this it will be changed. The reason for this is that the complaint wont be logged with head office so complaint figures will be inaccurate making the advisors of hlc look bad." doesn't make sense! A number will be changed because the complaint won't get logged so complaint figures will be inaccurate making the advisor's of hlc look bad? What does this mean? The truth is a number will be changed if it is made too public because they don't want half the world getting hold of it and reaching them!

 

Fifth, I was told by Otelo, ok two years ago, that complaints cost £50. Yes, membership costs money, and there may be internal administrative expenses relating to complaints. This may have changed but I doubt very much it is so much more. I seriously doubt that a complaint referred on deadlock letters costs £90 more! This doesn't make sense, as most complaints are referred to Otelo because of a deadlock letter. The definition of a deadlock letter is a final response that the company refuses to go any further. What "meshair" is saying is that complaints that receive no response from BT or where 12 weeks expires without a satisfactory response from BT that are referred to Otelo cost less than complaints that get a deadlock letter!

 

That is probably the most illogical thing I have ever heard! In fact, if anything a complaint not receiving a response demonstrates that nobody has even attempted to look into it, so that should cost more.

 

I very much doubt "meshair" worked for High Level Complaints in the Chairman's office of BT. I am taking anybody who makes such claims and then posts information that can't physically be correct, with a few tablespoons of salt!

  • Haha 1

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:!: All the information I impart is my advice based on my experience. It does not constitute professional advice. If in doubt, always consult with a professional. :!:

 

:-) If you feel my post has been helpful, please click my scales. :-)

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BT are Full of It.Recently signed up from Tiscali Package to BT Package.They offered a £50 Credit incentive for Tiscali Customers.First Bill arrives with no credit and is £45 instead of £34.79 for the first three months.Call them and they amend it to £34.79 but was told maybe it will show up on the next bill with no guarantees of the correct amount the next time as they signed me on the wrong package which they don't want to amend.What the Hell.

 

I need some advice.Are they in breach of contract.What can i do to resolve the matter or maybe get out of this contract.Tiscali bills were a bit high but at least i never had any issues with them.

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BT are Full of It.Recently signed up from Tiscali Package to BT Package.They offered a £50 Credit incentive for Tiscali Customers.First Bill arrives with no credit and is £45 instead of £34.79 for the first three months.Call them and they amend it to £34.79 but was told maybe it will show up on the next bill with no guarantees of the correct amount the next time as they signed me on the wrong package which they don't want to amend.What the Hell.

 

I need some advice.Are they in breach of contract.What can i do to resolve the matter or maybe get out of this contract.Tiscali bills were a bit high but at least i never had any issues with them.

Firstly, both BT & Tiscali are rubbish!

 

Secondly, it is against CAG rules to hijack a thread. If you want help then start your own thread in the relevant area and hopefully people will try to assist you.

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:!: All the information I impart is my advice based on my experience. It does not constitute professional advice. If in doubt, always consult with a professional. :!:

 

:-) If you feel my post has been helpful, please click my scales. :-)

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  • 1 month later...

hello, last night i sent my complaint to the board of directors. all their names can be found Our board

 

thei email addresses are [email protected] at 9am this mormning i had a personal reply from Gavin Patterson Chief executive BT Retail. 30 mins later i was called by 'high level complaints' team with refund and compensation.

 

hope this info helps all you frustrated BT customers out there!

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Still not resolved prob wth BT (see my post 26 Mar 2009). Do I detect a certain ennui and dissatisfaction amongst BT subscribers?. More and more have been badly served by BT's non-technical staff. This includes incompetent "engineers" who are sent in response to a fault report and log in an imaginary diagnosis which results in overcharge for unneccessary repairs being added to the bill.:mad:

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