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    • Hi Just to be clear a Notice to Quit is only the very start of the Housing Association going down the Eviction route there is a long process to go. Also to be clear if you leave at the Notice to Quit date only and go to the Council claiming you are Homeless they will more than likely class you as Intentionally Homeless therefore you have no right to be given temporary housing by the Council. The only way that works is when the Court has Granted a Possession Order then you can approach the Council as Homeless with the Court Order. As for the Housing Association issuing the Notice to Quit because there investigation has proved it's not your main residence but you have witness statement to prove otherwise. From now on with the Housing Association you need to keep a very good paper trail and ensure to get free proof of posting from the post office with anything you send to them. You now need to make a Formal Complaint to the Housing Association and please amend the following to suit your needs:   Dear Sir/Madam FORMAL COMPLAINT Reference: Notice to Quit Letter Dated XX/XX/2024, Hand Delivered on XX/XX/2024 I note in your letter that you stated that the Housing Association has carried out an investigation into myself and came to the conclusion that I am not using this property as my main residence and have evidence of this and have therefore issued a 'Notice to Quit' by XX/XX/2024. I find the above actions absolutely disgraceful action by the Housing Association. 1. Why have I never been informed nor asked about this matter by my Housing Officer. 2. Why have I never been given the opportunity to defend myself before the Housing Association out of the blue Hand Delivered a Notice to Quit Letter. 3. I have evidence and witnesses/statements that prove this is my Main Residence and more than willing provide this to both the Housing Association and the Court. I now require the following: 1. Copy of your Complaints Policy (not the leaflet) 2. Copy of your Customer Care Charter (not the leaflet) 3. Copies of your Investigation into this not being my main residence.    As well as the above you need to send the Housing Association urgently a Subject Access Request (SAR) requesting 'ALL DATA' that simple phrase covers whatever format they hold that in whether it be letters, email, recorded calls etc. The Housing Association then has 30 calendar days to respond but that time limit only starts once they acknowledge your SAR Request. If they fail to respond within that time limit its then off with a complaint to the Information Commissioners Office (ICO).     
    • Hi Sorry for the delay in getting back to you The email excuse and I do say excuse to add to your account and if court decide LL can't recoup costs will be removed is a joke. So I would Ask them: Ask them to provide you with the exact terms within your Tenancy Agreement that allows them to add these Court Fees to your Account before it has been decided in Court by a Judge. Until the above is answered you require these Court Fees to be removed from your Account (Note: I will all be down to your Tenancy Agreement so have a good look through it to see what if any fees they can add to your account in these circumstances)
    • Thank you for your responses. As requested, some more detail. Please forgive, I'm writing this on my phone which always makes for less than perfect grammar. My Dad tries but English not his 1st language, i'm born and bred in England, a qualified accountant and i often help him with his admin. On this occasion I helped my dad put in his renewal driving licence application around 6 weeks before expiry and with it the disclosure of his sleep apnoea. Once the licence expired I told him to get in touch with his GP, because the DVLA were offering only radio silence at that time (excuses of backlogs When I called to chase up). The GP charged £30 for an opinion letter on his ability to drive based on his medical history- at the time I didn't take a copy of the letter, but I am hoping this will be key evidence that we can rely on as to why s88 applies because in the GP opinion they saw no reason he couldn't drive i need to see the letter again as im going only on memory- we forwarded the letter in a chase up / complaint to the DVLA.  In December, everything went quiet RE the sleep apnoea (i presume his GP had given assurance) but the DVLA noticed there had been a 2nd medical issue in the past, when my father suffered a one off mini stroke 3 years prior. That condition had long been resolved via an operation (on his brain of all places, it was a scary time, but he came through unscathed) and he's never had an issue since. We were able to respond to that query very promptly (within the 14 days) and the next communication was the licence being granted 2 months later. DVLA have been very slow in responding every step of the way.  I realise by not disclosing the mini stroke at the time, and again on renewal (had I known I'd have encouraged it) he was potentially committing an offence, however that is not relevant to the current charge being levied, which is that he was unable to rely on s88 because of a current medical issue (not one that had been resolved). I could be wrong, I'm not a legal expert! The letter is a summons I believe because its a speeding offence (59 in a temp roadworks 50 limit on the A1, ironically whist driving up to visit me). We pleaded guilty to the speeding but not guilty to the s87.  DVLA always confirmed to me on the phone that the licence had not been revoked and that he "May" be able to continue to drive. They also confirmed in writing, but the letter explains the DVLA offer no opinion on the matter and that its up to the driver to seek legal advice. I'll take the advice to contact DVLA medical group. I'm going to contact the GP to make sure they received the SAR request for data, and make it clear we need to see a copy of the opinion letter. In terms of whether to continue to fight this, or to continue with the defence, do we have any idea of the potential consequences of either option? Thanks all
    • stopping payments until a DN arrives does not equal automatic sale to a DCA...if you resume payments after the DN.  
    • Sleep apnoea: used to require the condition  to be “completely” controlled Sometime before June 2013 DVLA changed it to "adequately" controlled. I have to disagree with MitM regarding the effect of informing DVLA and S.88 A diagnosis of sleep apnoea doesn't mean a licence wont be granted, and, indeed, here it was. If the father sought medical advice (did he?) : this is precisely where S.88 applies https://assets.publishing.service.gov.uk/media/64edcf3a13ae1500116e2f5d/inf1886-can-i-drive-while-my-application-is-with-dvla.pdf p.4 for “new medical condition” It is shakier ground if the opinion of a healthcare professional wasn’t sought. in that case it is on the driver to state they believed they met the medical standard to drive. However, the fact the licence was then later granted can be used to be persuasive that the driver’s belief they met the standard was correct. What was the other condition? And, just to confirm, at no point did DVLA say the licence was revoked / application refused? I’d be asking DVLA Drivers’ Medical Group why they believe S.88 doesn’t apply. S.88 only applies for the UK, incidentally. If your licence has expired and you meet the conditions for S.88 you can drive in the U.K., but not outside the U.K. 
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

H.O.L Test case appeal. Judgement Declared. ***See Announcements***


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So do we send a letter to the courts or do we just wait?

hang fire... we have something being put together.

 

The Consumer Forums - Announcements in Forum : OFT Test Case Updates and Discussion

 

The Consumer Forums - Announcements in Forum : OFT Test Case Updates and Discussion

 

I'm really quite upbeat about this whole thing now... in some respects this has been a very good judgement for us.

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So do we send a letter to the courts or do we just wait?

 

The suggestion from the site team is I believe to wait until they have spoken to the barrister they and othere groups have hired to look over template letters and the strength of our case.

 

That said if you are on a severe time limit here.. i.e. you have 7/14 days from the judgment to advise the court on how you wish to proceed (Will say on the bottom of your stay notice) then some sort of holding action would be required imho.

 

S.

Edited by the_shadow
Can you BELIEVE I cannot even spell BELEIVE this morning :-(
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I think site advice is to wait (for up to 2 weeks) as they are looking into all the legal angles.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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thanks guys

Beating the DCA's day by day

 

My fight:

NDR - CCA'd 12+2 passed

Bank of Scotland - CCA'd 12+2 passed

CFS - Win by Technical Knock-out!:lol:

HFC Bank - CCA'd 12+2 passed

Chantry Collections - CCA sent

 

Time flies like an arrow

Fruit flies like a banana :D

 

<---------- Have I given you top advice, have I made you laugh, click on the scales, it won't hurt you! :grin:

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I think site advice is to wait (for up to 2 weeks) as they are looking into all the legal angles.

 

Said it before, will say it again. Check your paperwork - if your order says tell the Court 7 days after the hearing, then you must do that.

 

Mine both say I have 28 days after the final determination, or appeal, to inform the Court of my intentions. ;)

 

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does anyone know what happens to the charges from 2001-2003 now the stay has been lifted... will this not affect when we can claim back too????

Only direct action by the masses will work....

 

Look at all successes they have never come from negotiation!!!

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well I sent my LBA to Lloyds as they had held my case since the court proceedings began. I couldn't find an email address for complaints department however I could find the one belonging to the CEO.

 

Sent it on Wednesday evening and recieved a letter on Friday morning from the complaints department saying they were looking in to it blah blah blah.

 

So the CEO must have passed it on pretty quickly as the paper copy that I sent to follow up the email was only signed for this morning.

 

Gave them 2 weeks so we shall wait and see what they say and what CAG advice is to do then....

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Sent it on Wednesday evening and recieved a letter on Friday morning from the complaints department saying they were looking in to it blah blah blah.

 

Rather a prompt response from an organisation that reckons it doesn't have anything to worry about now us punters have been 'beaten'.

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Rather a prompt response from an organisation that reckons it doesn't have anything to worry about now us punters have been 'beaten'.

 

I think it possibly has more to do with me sending it direct to the CEO's email address than the actual content of the letter.

 

I fully expect a fob off response to follow shortly :)

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My stay says

 

"The claim be stayed pending judgment in the test case brought by the OFT and any appeal for the decision in that case"

 

Should I just wait?

 

BobbyH

 

:D start you're own thread bobby.

 

I said what I would do.

Any typos spelling mistakes are due to leprechauns in my keyboard they move the letters around sometimes (edited for bookworm god bless her sole) Deep Peace be with you.

 

“I would say to the House as I said to those who have joined this government: I have

nothing to offer but blood, toil, tears and sweat. We have before us an ordeal of the

most grievous kind. We have before us many, many long months of struggle and of

suffering.

 

You ask, what is our aim? I can answer in one word: Victory. Victory at all costs —

Victory in spite of all terror — Victory, however long and hard the road may be, for

without victory there is no survival.”

 

(Winston Churchill Addressing the House of commons.)

 

All complaints go to the lootube. All conversations go in the white box then you click submit.

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Could be worth waiting to see what comes back from the Barristers.

Any typos spelling mistakes are due to leprechauns in my keyboard they move the letters around sometimes (edited for bookworm god bless her sole) Deep Peace be with you.

 

“I would say to the House as I said to those who have joined this government: I have

nothing to offer but blood, toil, tears and sweat. We have before us an ordeal of the

most grievous kind. We have before us many, many long months of struggle and of

suffering.

 

You ask, what is our aim? I can answer in one word: Victory. Victory at all costs —

Victory in spite of all terror — Victory, however long and hard the road may be, for

without victory there is no survival.”

 

(Winston Churchill Addressing the House of commons.)

 

All complaints go to the lootube. All conversations go in the white box then you click submit.

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Rather a prompt response from an organisation that reckons it doesn't have anything to worry about now us punters have been 'beaten'.

 

I've emailed the same chairman recently about an unrelated matter, and the same thing happened, was passed onto customer services pretty quickly. In my case they're trying to pass the buck, but I'll be following up in the next couple of weeks once I've got confirmation it's their fault.

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Let's go back to basics...

 

Unfair Terms of the UTCCR 1999

5. - (1) A contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations arising under the contract, to the detriment of the consumer.

 

(2) A term shall always be regarded as not having been individually negotiated where it has been drafted in advance and the consumer has therefore not been able to influence the substance of the term.

 

(3) Notwithstanding that a specific term or certain aspects of it in a contract has been individually negotiated, these Regulations shall apply to the rest of a contract if an overall assessment of it indicates that it is a pre-formulated standard contract.

 

(4) It shall be for any seller or supplier who claims that a term was individually negotiated to show that it was.

 

(5) Schedule 2 to these Regulations contains an indicative and non-exhaustive list of the terms which may be regarded as unfair.

 

*significant imbalance could be construed as the inequality of bargaining power which is recognised and accepted in law

under which parties to a contract may not be equal in their power to dictate terms and conditions. The law does not accept the manifestly unfair use, by a stronger party, of his advantage in bargaining power, and may intervene by setting aside or modifying the contract to restore equity. There is, also, an element of information assymetry, when the seller ('the banks') knows more about a product than the buyer ('the consumers').

*the good faith (bona fide) element being the honest intent to act without taking an unfair advantage over another person is, in my view, the hardest point to interpret...

 

But all isn't lost...

Edited by Bigredbus

---Aut viam inveniam aut faciam---

 

***All advice given should be taken as guidance... Professional advice should always be taken before any course of action is pursued***

 

- I do not reply directly to any PMs, but you are more than welcome to enclose a link, in a PM, to your post. Thank you -

Make a contribution to this site... Help the CAG keeping on helping you for FREE.

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Thank you for sharing royboy68

 

interesting that we have irked them somewhat :lol:- i will smile forever today

 

have a fun day all laters angel x

 

ps as i wave to our guests hiyaaaaaaaaaaaaaaaaaaaaaa

Im happy to help with support and my own thoughts, but if I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action.:)

 

my new motto is,,,",Taking back control of your life and home - such peace is priceless"

 

This is all due to truecall device , have a serious peek at this you will be thankful like I am x laters angel :D

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Looks like we have a new enemy now as well. Follow the link to the CSA workshop. Nice to see that we at CAG are top of their hit list.

http://www.csa-uk.com/media/editor/file/Consumer%20Websites.pdf

 

Yep they dont like anybody being on the side of the "consumer"....

 

Slightly off-topic but just waiting for the OFT to issue new guidance on what constitutes a s77-s78 response now...

 

S.

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From that link..

 

What are Consumer Websites

 

Websites set up to assist consumers and for

individuals to share experiences

What do they actually do?

• Encourage consumers to avoid paying debts

• Celebrate “victories” against creditors

• Set up tallies of how much has been refunded in

bank charges

• Provide standard template letters

• Breeding grounds for misinformation - consumer

detriment

• Insult creditors, debt purchasers and DCAs

 

 

What a load of Rollocks!!!!!!

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It amazes me how they can have the guts to put that on there middenmiss. Its more like praise for the consumer websites rather than a damnation. Specially like the last one though. For some reason though they missed off the most famous site.

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That's an extraordinary presentation and I'm amazed that the MofJ associated themselves with it.

 

There is a huge difference between a consumer website like CAG and a claims management company.

 

Also there are thousands of examples of members of the CSA acting unlawfully and against OFT debt collection guidance. When does the OFT have cosy round table discussions with consumer representatives in the same way that it does with the CSA?

 

Overall though I think it's great that sites like CAG are clearly making a difference and helping to drive some of the more odious CSA members to the wall.

Edited by Seminole
Mixing up CAG with CSA :-(
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