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car2403 last won the day on September 24 2010

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  1. RIP Marty, have fun up there with the Rooster :(
  2. It should be a birthday card! I actually cringe when I see this thread pop up now.
  3. These (long and protracted) discussions have been ongoing, but IW now accept my position and have agreed settlement of the claim, which is nice - and all I wanted all along. Happy days...
  4. I have IW's attention, now at least. Aside from blaming me for all of this () the discussions are ongoing. Update soon, as the Court deadline approaches and I don't intend on backing down from my position as I've outlined. Their communications with me will certainly raise an eyebrow from the Judge, when we get there. Oh, IW have 'locked my account for security reasons', so I can't order from them again. As if! What 'security reasons' are these then? I may ask Customer Services to explain that. This seems very unfair to me. As for Moorcroft, they have returned the account to IW. I bet they have! They have failed, however, to reply to me about it despite raising a formal complaint about their handling of this. I shall wait for the 6 week date to pass and get on to the FOS about their behaviour, also.
  5. Nothing from any of them. Took me some time, but MCOL now issued: Issue - 21 November Service date - 26 November Defence/Acknowledgement date - 10 December Defence date, if acknowledged - 24 December Moorcroft have until 8 December to respond to my complaint, or that will be off to the FOS next
  6. Reply from Moorcroft: They best be quick about it, time is running out. Hello, guests. Nice to have you here.
  7. Reply from IW: Now, that is an interesting response to a threat of legal action, is it not? I hope I hear back from Moorcroft and receive my full refund before Sunday, or it's straight on to MCOL to issue a claim. Unbelievable that they've effectively dismissed my query and are refusing to call off Moorcroft at this stage!
  8. Had this from Ideal World, clearly before my email was sent: So, let's break this down. £67.33 owed to IW, but that includes 2 x £10 admin charges, plus VAT. (£24) The ACTUAL 'debt' (I 'quote' debt, as I don't owe them anything!) is £43.33. These admin charges account for 55% of the 'debt'. Then there's the 'debt collection agency charges'. 14% plus VAT for collecting, (£9.43, plus £1.89 VAT) or 29% plus VAT for doorstep collecting. (£19.53, plus £3.90 VAT) That's, either, 16% in charges for 'collecting', or 34% in charges for 'doorstep collecting'. This is AFTER IW's charges of 55% have been applied to the balance. :jaw: Remembering that the 'debt' is only £43.33, these 'charges' - both IW's admin charges and those added by Moorcroft - amount to 82% of the balance if I pay now, or a whopping 109% of the balance if I don't pay and they have to send a doorstep collector. :jaw: IW are 'explaining' Moorcroft's fees without ACTUALLY telling me what their own charges are for. I think I'll file this and have some fun with it later on when they reply. Remember that I gave them 7 days to reply, which is 4th November, or I'll issue a small claims court action without further communication.
  9. Thanks Unky, but the order numbers only identify me to them and I suspect they will know who I am when they read that email anyway. Mind you, it took them about a week to reply to other emails querying orders previously, so I may see something from Moorcroft before I do from Ideal World. It's a shame my (and your) experiences have been so negative - they sell some good products at decent prices, but they really need to sort their service out if they intend on keeping customers in the longer term. I'll be using QVC more often, instead
  10. Hi Forum, long time no speaky... This says it all really, so here goes: I will of course update as and when I get a response
  11. The splitting points appear to be Darlington, York, Doncaster, Newark Northgate, Peterborough. Single tickets split between those stations mean I can do there and back at a reasonable time of day for £160
  12. Well, not really, enigmatic, as the OP hasn't had the elusive Final-Final-Final-Final demand, yet. Do keep up, chap! :lol:
  13. Exactly. The claim against the OP has been judged and they shouldn't be using debt collectors to harass him - any enforcement of the Judgment should be via the Court, not by other means that are outside of the Courts' process.
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