Jump to content


  • Tweets

  • Posts

    • Post #415 you said you were unable to sell it yourself. Earlier I believe you said there had been expressions of interest, but only if the buyer could acquire the freehold title. I wonder if the situation with the existing freeholders is such that the property is really unattractive, in ways possibly not obvious to someone who also has an interest in and acts for the freeholders.
    • i dont think the reason why the defendant lost the case means anything at all in that case. it was a classic judge lottery example.
    • Hello, I will try to outline everything clearly. I am a British citizen and I live in Luxembourg (I think this may be relevant for potential claims). I hired a car from Heathrow in March for a 3-day visit to family in the UK. I was "upgraded" to an EV (Polestar 2). I had a 250-mile journey to my family's address. Upon attempting to charge the vehicle, there was a red error message on the dashboard, saying "Charging error". I attempted to charge at roughly 10 different locations and got the same error message. Sometimes there was also an error message on the charging station screen. The Hertz 0800 assistance/breakdown number provided on the set of keys did not work with non-UK mobiles. I googled and found a bunch of other numbers, none of which were normal geographical ones, and none of which worked from my Luxembourg mobile. It was getting late and I was very short on charge. Also, there was no USB socket in the car, so my phone ran out of battery, so I was unable to look for further help online. It became clear that I would not reach my destination (rural Devon), so I had no choice but to find a roadside hotel in Exeter and then go to the nearest Hertz branch the following day on my remaining 10 miles of charge. Of course, as soon as the Hertz employee in Exeter plugged it into their own charger, the charging worked immediately. I have driven EVs before, I know how to charge them, and it definitely did not work at about 10 different chargers between London and Exeter. I took photos on each occasion. Luckily they had another vehicle available and transferred me onto it. It was an identical Polestar 2 to the original car. 2 minutes down the road, to test it, I went to a charger and it worked immediately. I also charged with zero issues at 2 other chargers before returning the vehicle. I think this shows that it was a charging fault with the first car and not my inability to do it properly. I wrote to Hertz, sending the hotel, dinner, breakfast and hotel parking receipt and asking for a refund of these expenses caused by the charging failure in the original car. They replied saying they "could not issue a refund" and they issued me with a voucher for 50 US dollars to use within the next year. Obviously I have no real proof that the charging didn't work. My guess is they will say that the photos don't prove that I was charging correctly, just that it shows an error message and a picture of a charger plugged into a car, without being able to see the detail. Could you advise whether I have a case to go further? I am not after a refund or compensation, I just want my £200 back that I had to spend on expenses. I think I have two possibilities (or maybe one - see below). It looks like the UK is still part of the European Consumer Centre scheme:  File a complaint with ECC Luxembourg | ECC-Net digital forms ECCWEBFORMS.EU   Would this be a good point to start from? Alternatively, the gov.uk money claims service. But the big caveat is you need a "postal address in the UK". In practice, do I have to have my primary residence in the UK, or can I use e.g. a family member's address, presumably just as an address for service, where they can forward me any relevant mail? Do they check that the claimant genuinely lives in the UK? "Postal address" is not the same as "Residence" - anyone can get a postal address in the UK without living there. But I don't want to cheat the system or have a claim denied because of it. TIA for any help!  
    • Sars request sent on 16th March and also sent a complaint separately to Studio. Have received no response. Both letters were received and signed for.  I was also told by the financial ombudsman that studio were investigating but I've also had no response to that either.  The only thing Studio have sent me is a default notice.  Any ideas of what I can do from here please 
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Could failure to respond to email a failure to act?


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1998 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi everyone,

 

 

Could a persistent failure to respond to two emails and a phone call be seen as a failure to act?

 

Background

 

Person A took a company B to Tribunal on age discrimination grounds

 

Person A asked his agency C for relevant documents

 

Agency C failed to respond despite two emails and a phone call

 

Person A now makes allegation of victimization against the agency C

 

Agency C is now claiming that person A had the document that is why they didn't respond

 

Person A didn't have the said document!

 

However, my question would be: why didn't the agency respond to the first mail and say: "mate, you have these documents so we are not providing them"?

 

I believe agency had a duty to respond to the email even if they truly believed that person A had the document

 

In which case, I see that as a failure to act hence a victimization claim

 

Please your views and any relevant case law

 

Thanks

Link to post
Share on other sites

Hi everyone,

 

 

Could a persistent failure to respond to two emails and a phone call be seen as a failure to act?

 

Background

 

Person A took a company B to Tribunal on age discrimination grounds

 

Person A asked his agency C for relevant documents

 

Agency C failed to respond despite two emails and a phone call

 

Person A now makes allegation of victimization against the agency C

 

Agency C is now claiming that person A had the document that is why they didn't respond

 

Person A didn't have the said document!

 

However, my question would be: why didn't the agency respond to the first mail and say: "mate, you have these documents so we are not providing them"?

 

I believe agency had a duty to respond to the email even if they truly believed that person A had the document

 

In which case, I see that as a failure to act hence a victimization claim

 

Please your views and any relevant case law

 

Thanks

 

Victimisation

 

(1)A person (A) victimises another person (B) if A subjects B to a detriment because—

(a)B does a protected act, or

(b)A believes that B has done, or may do, a protected act.

 

(2)Each of the following is a protected act—

(a)bringing proceedings under this Act;

(b)giving evidence or information in connection with proceedings under this Act;

©doing any other thing for the purposes of or in connection with this Act;

(d)making an allegation (whether or not express) that A or another person has contravened this Act.

 

(3)Giving false evidence or information, or making a false allegation, is not a protected act if the evidence or information is given, or the allegation is made, in bad faith.

 

(4)This section applies only where the person subjected to a detriment is an individual.

 

(5)The reference to contravening this Act includes a reference to committing a breach of an equality clause or rule.

 

 

I assume that the above is what you're hoping will apply?

 

Has A suffered a detriment as a result of C's failure?

Link to post
Share on other sites

I assume that the above is what you're hoping will apply?

 

Has A suffered a detriment as a result of C's failure?

 

 

Yes this is what I'm hoping would apply

 

The mere fact that Party A has to go through the inconvenience and stress of getting a Court Order is a detriment (in my view)

 

Thanks a lot

Link to post
Share on other sites

  • 2 weeks later...
What documents are being requested?

 

I'm not so sure that having to make an application for third party disclosure is a detriment. It's just part of the process.

 

 

Party A asked agency C for "all" documents

 

While "all" document isn't specific but party A expected something

 

Agency C should have written back to ask party A what exactly he (party A) wanted

 

I personally would have expected agency C to have treated it as a DSAR and sent A's personal data

 

In any event, I see the silence as victimization

Link to post
Share on other sites

The silence is unlikely to be considered "victimisation" by a Court for a number of reasons (It is not clear whether you would ask the Tribunal to make such a finding or the County Court).

 

However you can invite the company to provide the documents sought within seven days or you will make an application to the Tribunal for a Third Party order...

Link to post
Share on other sites

The silence is unlikely to be considered "victimisation" by a Court for a number of reasons (It is not clear whether you would ask the Tribunal to make such a finding or the County Court)....

 

 

Just curious

 

Please, what is the "number of reasons"?

 

You didn't state them

 

It is a Tribunal case though

 

 

Thanks

Link to post
Share on other sites

Mainly because you have a legal process and a party is not required absent specific matters i.e. an SAR to provide documents. A court order however is the correct course of action to obtain documents. Therefore a court will not uphold such a claim against a Third Party in this way.

 

Then a simpler position, the third party is just that... It is therefore not a party to the original victimisation.

 

Of course the OP can lodge a County Court claim notwithstanding what i have said above, but a reasonable lawyer defending will get the claim dismissed with costs.

Edited by JasJules
Link to post
Share on other sites

Ok thanks for this

 

However, I disagree with you that the 3rd party is not required to provide the document

 

I believe they should have but the point isn't relevant now

 

The case is that the Worker was ignored

 

The Agency didn't respond to his emails and phone calls to say "hey mate, we can't give you this for x or y reasons"

 

The silence is the issue

Edited by dx100uk
quote
Link to post
Share on other sites

I agree that the 3P "Could" have provided the documents upon request - depending on exactly what those documents were. We do not know if they are "relevant" in any event, though that would be a separate issue before the Court...

 

However the bottom line is if you want documents from a Third Party, you ask, if they refuse, you seek a 3P order. They exist in the CPR and Tribunal for a reason..... Thus such a matter would not found a claim of victimisation..

Link to post
Share on other sites

That is my point exactly

 

What is the reason for the refusal?

 

Is it because they believe the Worker had the document?

 

or

 

Is it because they didn't want to get involved in an ongoing case?

 

My position is that the failure to give reasons at the right time is evidence of an ulterior motive

 

It is only during the cross-examination of the person that can be revealed

 

Cross-examination of witnesses always reveal their mental processing

 

Thank for this as the other side might try and say something similar

Edited by dx100uk
quote
Link to post
Share on other sites

  • 2 months later...

Good news!

 

The other side has settled

 

So we would never find out if a failure to respond to emails was a detriment

 

Although during the Preliminary Hearing, the judge said it seems weak but he refused to make a deposit order

 

The other side just settled

 

Anyway, in Deer v University of Oxford 2015, paragraph 48, the Judge ruled that having a sense of injustice is enough to justify a victimization claim

 

That gives a very wide definition of victimization

 

Anyway, it wasn't tested

 

I advised him to take the amount offered as it would save him a lot of stress

 

He didn't expect so much anyway

Link to post
Share on other sites

I used the case law AB v Ministry of Justice [2014] EWHC 1847 (QB) in agreeing with the settlement sum

 

In that case, someone made a SAR and the MOJ delayed in responding

 

£2,250 was awarded

 

Although this case wasn't SAR, but he felt the same distress

 

I believe he would have agreed to much less :lol:

Link to post
Share on other sites

Isn't it a condition of most settlements that you do not discuss it at all afterwards? And certainly not the amount.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...