Jump to content


  • Tweets

  • Posts

    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Fall in shop, can I request accident book and CCTV


meeru
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2384 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi.

 

My father in law was shopping last Wednesday in Manchester City Centre and visited a book store. He was with his wife. They are both in their late 70's.

 

During the visit, then went down 3 flights of stairs in store to the book section, but after the 3 flights of stairs, there were 2 steps that you couldn't see. My FIL fell and as he was going down, he tried to grab a stand and cut his hand open. He also smashed his face into the floor and was bleeding heavily from his nose.

 

Staff came to help and my MIL was furious about no signs for the 2 small steps, and the staff were saying 'yeah, I know, we should have a sign'. They weren't bothered in the slightest.

 

My MIL asked for a first aider. The store never had one! They called security who didn't really know what to do. They were trying to stop the bleeding from his hand and face with toilet roll. Then someone produced a small first aid bag and the security were arguing about what they could and couldn't apply to his injuries.

 

The staff wrote the incident down in the accident book. They gave him a bottle of water then sent him on his way! They never once offered to call an ambulance! He left the store with his wife and both were in shock. My MIL said she was shaking like a leaf and didn't know what was going on.

 

So he left the store with his face covered in blood, and his hand bleeding and got a bus home! He never went to hospital as he is 'old school' and everything will be okay.

 

They never told me about this until last night. I am livid that the store let him leave like this and there was no first aider to help. I asked about photographs and they said they think someone took one of the steps but not sure. They don't have camera phones. I asked to see my FIL's hand but my MIL had just put fresh bandages on. She said she thinks it needs stitches as the cut is wide open, but he won't go to the hospital.

 

So what can we do about this? I am disgusted in how he was treated and fobbed off.

 

I was wondering if I could go to the store today and see the accident book. Also I'd like to take a few photos myself of the area and see if there are any warnings in place yet. I'd also like to see where CCTV is situated in store and how I can get a copy.

 

Please advise if possible, I'm so angry right now how he was treated! Thanks

Cahoot - 2006

*** 08/06 - Sent Data Protection Act & £10 cheque *** 15/06 - Recieved info & cheque back ***23/06 - Sent letter to reclaim charges *** 07/07 - No response (after 14 days) *** 28/07 - Sent LBA ***

08/08 - Got response telling me to 'bog off' *** 31/08 - MCOL filed *** 03/10 - 50% offered and refused!

 

 

Monument - 2006

***31/08 - Sent DPA & £10 cheque

Link to post
Share on other sites

in the mean time get the father in law checked over at the hospital so his injuries can be documented.

 

No.

A&E (or more correctly 'the Emergency Dept') isn't the place to go for 'injuries to be documented.'

 

If his injuries need assessment and treatment, then an A&E or a minor injuries unit, or an urgent care centre, yes.

Use of A&E for 'lets get a report for medico-legal purposes, not due to medical need' is an abuse of a facility likely already over-stretched.

 

"Injuries treated": yes.

"Injuries documented" (rather than treated): no. A&E is a place for assessment and treatment.

Link to post
Share on other sites

If the injuries are unknown and it happens to be a Sunday I would go to the hospital anyway to check that every think was ok and be advised when I got there as to if I was in the correct section/department.

 

The injuries aren’t “unknown”.

They are also at least 3 1/2 days old. If they needed to be seen why wait 3 1/2 days?

 

If they are at least 3 1/2 days old : why do they need to be seen on a Sunday, unless there is an ongoing problem that can’t wait.

 

You want people to be seen over a weekend in A&E without establishing there is a clinical need first.

No doubt you are also the sort of person who then also complains about the long waits in A&E!

 

I’d never put off someone going to be seen if they need to be seen for their health. “Getting injuries documented” (which is what you said they should give do, even if you are now trying to dress it up as something else) is completely different though.

Link to post
Share on other sites

As the father in law had hit his face and was bleeding heavily from the nose I would have no hesitation in encouraging him to take him self off to the hospital today and I say this because A/ He is an older person and B/ By smashing his face into the floor and bleeding heavily from the nose is worthy of an investigation as soon as possible to determine no injury was obtained to the head.

Link to post
Share on other sites

As the father in law had hit his face and was bleeding heavily from the nose I would have no hesitation in encouraging him to take him self off to the hospital today and I say this because A/ He is an older person and B/ By smashing his face into the floor and bleeding heavily from the nose is worthy of an investigation as soon as possible to determine no injury was obtained to the head.

 

It is 3 1/2 days later.

Unless there is immediate concern of an untreated problem (& why do you think there is from what the OP has posted?) :

why A&E?

Why today (Sunday)?

 

 

http://www.northlincolnshireccg.nhs.uk/your-health/choosewell/

You should only attend A&E (sometimes known as “Casualty”) if you are badly hurt, seriously ill or if you have been advised to go there by SPA (or NHS 111), your GP or a Pharmacist.

 

This includes when someone:

 

• is unconscious

• has severe chest pain

• has a fever and is persistently lethargic despite having paracetamol or ibuprofen

• has a head injury and vomiting

• has heavy blood loss

• is having difficulty breathing (breathing fast, panting or are very wheezy)

• has severe abdominal pain

• has a cut that won’t stop bleeding or is gaping open

• has a leg or arm injury and can’t use the limb

• has swallowed poison or tablets

• has an object lodged in nose or ear.

 

 

Where does “no new problem, original injury 3 1/2 days ago” fit into that then.

 

One of the issues with “go to A&E, to get the injuries documented” is it leads to politicians coming up with “solutions” like:

http://www.pulsetoday.co.uk/news/commissioning/commissioning-topics/urgent-care/revealed-nhss-plans-to-bar-patients-from-attending-ae-without-a-referral/20035470.article

 

Which I think is a bad idea (on many levels), but “inappropriate attendances” gift to the politicians the ability to say “look, we have to solve this problem”.

Link to post
Share on other sites

On the issue raised.

 

Your father in law can request the CCTV footage from the store by way of a Data Protection Subject Access Request. A third party cannot make the request directly as they were not a data subject that was captured on any CCTV. The same issue applies to the store accident log. The cost of a subject access request is a maximum of £10. The store should have a process for such requests.

 

Your father in law can obviously issue a letter of authority asking someone to make the request on his behalf. Just write out a simple letter template for your father in law to sign. The template would include his full name and address. It would say something like. I Fred Bloggs authorise Betty Spencer to act on my behalf to make a Data Protection Act Subject Access Request to xxxxxx store Manchester City centre for the following.

 

CCTV recording of the staircase at the rear ground level on date xxxxxx time xxxxxx which may have recorded the accident of Fred Bloggs.

 

A copy of the store accident report entry that was made.

 

You would need to act quickly, as stores delete CCTV footage after a period.

 

Once you get the info, your father in law can approach a local Solicitors that deal with accidents on a no win fee basis.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

Link to post
Share on other sites

Hi. Thanks for the responses so far.

 

I told him yesterday to see his GP on Monday morning and let him look at his injuries. The GP will then be able to determine whether he needs it looking at further.

 

I went into the store today and took some pictures. The 2 steps now have black and yellow hazard tape on the edges. I ot a better idea once I was there of the layout and at either side of the steps are display units. This is what he grabbed as he fell and how he cut his hand open. Speaking to him earlier, he confirmed it was the metal edging of this stand (so I have said 'maybe' he should see if he needs a tetanus jab)

 

I spoke with the assistant manager today who took my details and I gave them mine. The manager should be ringing me tomorrow morning. I told them that a copy of the accident report would be needed and any CCTV covering that area.

 

My FIL does not want any bother and, like I posted earlier, he is 'old school' so thinks it's just an accident. It is an accident but one that should not have happened. His hand and face are a mess and I'm just so upset. I'll see what he wants to do about it. We're not ambulance chasing or anything, however, he will be off work for a while because of his hand (he works part time as a maintenance man) and he is shook up. I feel he should at least be compensated for his small loss of earnings as he doesn't have much.

 

Anyway, thanks again, I'll take a note of the SAR etc and see also if he'll let me deal with this on his behalf.

 

By the way, this is not a little independent shop or anything, this is a nationwide store, which frustrates me more!

Cahoot - 2006

*** 08/06 - Sent Data Protection Act & £10 cheque *** 15/06 - Recieved info & cheque back ***23/06 - Sent letter to reclaim charges *** 07/07 - No response (after 14 days) *** 28/07 - Sent LBA ***

08/08 - Got response telling me to 'bog off' *** 31/08 - MCOL filed *** 03/10 - 50% offered and refused!

 

 

Monument - 2006

***31/08 - Sent DPA & £10 cheque

Link to post
Share on other sites

If he has been vaccinated against tetanus in the last ten years, OR has had a primary course of tetanus immunisation (3 jabs) AND 2 ‘boosters’ since : he doesn’t need a tetanus jab.

 

http://www.nhs.uk/chq/pages/1316.aspx?categoryid=67

It used to be one every ten (was 5!) years.

 

(They realised that the benefit of a ‘booster’ every 5 or 10 years was marginal once you had had 5 in total, and was outweighed by the risk of harm from adverse reaction to repeated tetanus vaccinations).

 

There is an exception to this where the risk/benefit equation changes (for people travelling to areas where medical care isn’t reliably available). They can still get boosters after 5 doses total, but this is the exception to the rule.

(.pdf added here to try to stop the site breaking the link below)

 

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/148506/Green-Book-Chapter-30-dh_103982.pdf

Pages 381 and bottom of p.372

Link to post
Share on other sites

just to say, YOU wont get a copy of the CCTV and unlikely a copy of the accident book. Your doctor might or a solicitor, but its unlikely you will. Especially if its a major store.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...