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    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Barclaycard. PPI and "linked cards"?***Successful Claim***


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Sorry about the late reply chaps - work called!

Slick - this is the new breakdown they sent me,

 

Total statutory compensation on new calculation £394.51

Total statutory compensation on previous refund £37.79

Additional statutory compensation paid £56.72

20% income tax deducted from additional statutory compensation £71.34

 

then of course, interest is applied but they dont give those amounts.

 

CitizenB, thats a very interesting read. And yes, it looks like it most certainly applies to me. Its a pity the FOS were not involved, that would have given any letter I wrote, some weight. But Im certainly going to get back on their case so to speak. Ive just got to figure out how to word the letter in view of the actions of RBS etc.

 

And for the record - when the cheque clears (Thursday I think) I will be donating £50 to CAG.

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Many many thanks merlin for your generous donation which helps us to cover our Forum costs and helps us to continue to help others.

 

Well done on your claim...excellent result.

 

Thread title amended to reflect the outcome.

 

Great work by all involved

 

Regards

 

Andyorch

 

 

Thread linked to the PPI Success Forum

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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£50 to CAG :-D

 

yes, thank you for this. I sent you an email about this when we received your gift but as you have a Hotmail address, my message may have gone to your spam folder. Please do check it.

 

Considering the amount that you have received by way of a refund, your donation is incredibly generous. We really are very grateful.

 

I hope you won't mind me using this post to make a point to others who read this. We have many people who have received many thousands of pounds in PPI refunds because of our help but most of the time we don't even get thank you – let alone a donation.

 

We did get another donation of £50 from someone two or three years ago. Their PPI refund was over £40,000 – it might have been £60,000, I can't quite remember.

 

As I have said, your donation was extremely generous. Thank you.

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Hi Bankfodder. Just checked my emails and yours didnt arrive, unless you are busty Svetlana from Latvia looking for a hot-blooded Englishman to have lots of boobies (sic) with? Maybe I looked in the wrong box there?

Anyway, to be honest, I didnt think £50 was such a big deal seeing as I got just over a grand back that I would otherwise have never seen had it not been for CAG.

This is one great website and Ive learned so much from people like yourself, Andyorch, dx100 and a few more.

I noticed when I sent the money that there is provision to become a regular contributor to the site so Im chucking in a tenner on the 1st of every month.

Ive been on many sites like this one over the years, learning how to beat the finance industry and play them at their own game, but none have come even a close second to CAG. The others seem to have one chip or another on their shoulders and consequently their advice frequently advocates pointless threats that make any correspondence look childish. CAG thankfully, isnt like that.

Ill let you all know when Ive set the payment up.

Thanks everyone.

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Hi merlin,

 

Can I also echo Andyorch and Bankfodders posts thanking you for your donation, it really is very much appreciated. Like yourself I also came to CAG when I was in need of advice on how to take on the Finance industry regarding Bank charges and more recently PPI, I've been here a while now and all the advice and encouragement I've had has been spot on.

 

Thank you again.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Hi guys. Just looked into donating a tenner a month. It doesnt give me a date option so Ill set it up on Thursday (1st June) and hopefully it will then come out on the first of every month.

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I just sent the email to you again. It should have arrived in the last couple minutes.

 

Your regular payment is a really generous gesture – but if you don't mind I think I would rather decline. You've already been incredibly generous and it's not for you to try and carry the weight of everybody else's "forgetfulness" on your own shoulders.

 

Don't let me mislead you. We pay our expenses and we are not at risk. If we were seriously in trouble then I would be putting out a special appeal to everybody and in our newsletter. It would simply be nice to be rather more comfortable about things and a few years ago we used to have a regular site team weekend, for instance where we would discuss the forum and discuss ideas and also have a meal together. We haven't had this for a long time.

 

There are probably lots of other things that we could do if we had more money – but of course the real problem is getting other people to be aware of the value that they get from us and the fact that in a huge number of cases, they wouldn't have got their money back or even have thought to get their money back if it hadn't been for our help.

 

Once again, your donation was fantastic – I'd be very grateful if you waited until you had another result before making any further gifts to us – but if you do get a result then just send us a blank cheque and I'll fill in the details!!

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Hi Bankfodder, I got the second email thank you.

Well I didnt expect a regular contribution to be turned down but I guess its your decision.

 

I couldnt believe it when you told me how you all helped someone get a refund of between £40k to £60k of PPI and they only donated £50. That seems a bit mean.

I offered the regular contribution because of the position I am in today as opposed to some years ago when i was married to a greedy and selfish ex-wife.

It was because of the desperate situation she created that I found CAG.

 

After years of crushing debt she finally upped and left and walked away from it, leaving me to deal with it all.

Had it not been for CAG, I would have probably gone under in some way. Instead, slowly but surely I began to read about everyone elses problems and the solutions CAG provided which lead to my fight back against the banks and loan companies. And most of it was very successful! You all have my undying thanks for this.

But I didnt just find CAG. There are many other sites offering advice on how to deal with debt, but they seem to have their own agendas.

Some, like the infamous Martin Lewis sites, really only recommend offering reduced payments or a grovelling approach to the banks etc, they rarely suggest challenging the authenticity of an Agreement or the crushing unfairness of multiple charges intended to bury the debtor further.

 

Others appear to have a chip on their shoulders that taints any suggested response with an air of arrogance and/or intimidation.

None of this advice is very helpful. The advice from CAG however, is simply legal and logical.

Because of CAG, you are now talking to someone who has a completely different perspective of money.

 

Myself and my wife earn over £5k a month and we only have basic commitments ( mortgage, utilities etc) other than one car on finance for the Mrs. My car was paid off two years ago and I flatly refuse to renew it! Mind you, it mainly sits in the garage and covers around 2000 miles a year!

 

What Im trying to say Bankfodder, is that you are talking to someone who doesnt believe in much - Im very much someone who believes what he sees rather than what he hears. But I believe very much in CAG and would have liked to have contributed in some small way. A tenner a month was never going to break the bank, so to speak!

 

Ill leave this decision to you then, the offer will always stand. Ill be around for a long time.

Now to SAR Welcome and Citibank!

Edited by dx100uk
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I shall be following your journey with Citibank as I think will many others... nasty bank :)

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1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

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1: How can BCOBS protect you from your Banks unfair treatment

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5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 11 months later...

Hi all, this a long overdue update regarding the battle between me and Citi regarding their error of refunding my ex wholly on a joint account.

I think Im going to give up the ghost on this one because they are adamant that although they originally made the mistake, they are not going to be held responsible for putting it right, - HOWEVER------

 

This morning I got two letters from Canada square ( who are dealing with Citi claims). One letter contained a covering letter addressed to me telling me once again to get stuffed, we are not putting it right, now please go away and leave us alone. The other 8 pages are for a claim made by a woman in Buckinghamshire that has been upheld and a full breakdown of the refund. I will post it on to her tonight.

 

Now for letter No2. Again they have made it very clear that they will not put the third account right and that I should go and have a chat with my ex in the hope that she will give me the couple of grand back. Ive got even less of a chance with that one!

BUT - there is a paragraph that reads - "We would like to make you aware that a separate complaint under the reference COM/xxxxx/2018 has been set up to investigate Other General Insurance that may have been applied to your accounts. You will receive separate correspondence quoting this reference regarding this."

 

Now this is all very well and good, but you would think that throughout 2 years of hassle from me, someone somewhere would have already spotted this "Other General Insurance"?

Which begets the question that if the term "PPI" is simply a generic umbrella term that encompasses many insurance products, why do they now have a "Other General Insurance" category and consequently, should I start pestering them again with a host of "Other General Insurance" complaints?

Anyway, lets see what happens next.

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do you mind if I make this Citi one its own thread please merlin?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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actually having reviewed the thread its better here still

urm..nice complaint about sending others details could be useful...

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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