Robbersway and citi loan

[tiglet]

Didn't realise I'd said anything naughty (this time, anyway...)

[safc]

any answers to my last post by you both martin or tiglet cheers

[tiglet]

I'm going to contact their local TS - they should know about them.

 

Don't know about the other - sorry.

[safc]

to contact r/ways local trading standards to make a complaint do you have to write,phone or can u do it online thanks

[safc]

anyone ?

[Curlyben]

Firstly give TS a call.

You normally end up going through Consumer Direct who should pass your complaint to TS.

Now when dealing with TS remember to be calm and professional, after all they have a very difficult job to do.

If you start off ranting and raving then you will get NOWHERE fast.

[MARTIN3030]

You can contact your local Trading standards by phone.

If you do it online it will,as has been suggested be referred.

Your local Trading standards will give you brief advice and your complaint will be logged.

They usually ask for original documents which they take copies of then give you the originals back.

If the complaint is against a company with their registered address in your area,then they will deal directly with them.

If the companies registered offices are outside your area,then your Trading standards will contact the Trading standards offices in that area to find out whether a home agreement exists between them and the company this will determine who actually will take up the case on your behalf.

Hope that helps.

[safc]

got another letter of rob/way today headlined :where have we gone wrong : im sure ive seen this type of letter posted on here someware. theve gone back to whare they first started >contact us and we can give u a discount. i think ive lost my phone !

[tiglet]

Yawn! File it under "irrelevant".

[ODC]

got another letter of rob/way today headlined :where have we gone wrong :

 

Where do you want us to start. An easier question may have been. What have we done right? :lol:

[clutchingatstraws]

They must send out on Tuesdays, just got

 

"We may take legal action"

 

Guess the last purchase of Exlax was a waste of money then.

[ODC]

They must send out on Tuesdays, just got

 

"We may take legal action"

 

Guess the last purchase of Exlax was a waste of money then.

 

:lol: Note it doesnt say will

[safc]

got a letter off this -it is nearly exactly the same as the first letter i got two and a half years ago, never heard from them for twelve months. no cca documents have been produced by them sinse i requested them 2yyears and three months ago should i just file it with the rest .ta

[ODC]

Make a formal complaint to them, the OFT and your MP for failing to comply with your CCA request

[safc]

i have had no reply to a cca request which was sent to robinson way and company a year ago now they say they r called robinson way ltd to whom all monies are now due to. will my original cca request still stand or will i have to send another to robinson way ltd. thanks

[foolishgirl]

You mean you've not followed it up in the last 12 months?!

 

Or are they sending you prevarication letters?

 

Your original request should have been complied with in 12+2 days. It doesn't matter what they now call themselves, they are in default & your request stands. However I do suggest it's about time you considered taking the issue further.

[mr.ton]

Report them to the OFT & trading standards.

[havinastella]

Send them this, edit to suit

 

http://www.consumerforums.com/resources/templates-library/86-debt-collectors/574-letter-when-account-has-been-passed-on-whilst-agreement-request-is-in-dispute

 

 

Jogs

[safc]

got a letter from theese saying a debt to robers /way has been appointed to them to collect on there behalf i know the account has been in dispute over robers/way not replying to a cca request. they say it is court proceedings straight away should i send them another cca or remind them that the account is in dispute thanks

[PGH7447]

send account in dispute, but be prepared for the court claim to arrive the day after they send a letter saying it is not in dispute, these people have a one track mind - litigate without delay

[rebel11]

Hi sa

 

Have you been Mis-sold PPI on the account? Have you got any Penalty Charges on the account? You can claim these back, 6 years plus with interest.

[safc]

non what iam aware of after looking around on here there appears to be no reasoning with them

[PGH7447]

this firm dont want to reason they exist for one reason only to collect debts that other DCA's have had little luck with, also be aware that this company lurk on this forum so be careful what you admit or dont admit to

[twoman]

PG,

They seem quiet fearce but surely if robbinscum can not produce a valid cca or at all,there is no case against debtors.

[PGH7447]

PG,

They seem quiet fearce but surely if robbinscum can not produce a valid cca or at all,there is no case against debtors.

 

One would have thought so, but this is the second case on here where they have started to chase a debt in dispute due to lack of a cca request being complied with, time the OFT were informed methinks