Jump to content


  • Tweets

  • Posts

    • Good evening, My husband and I are looking for some help regarding a faulty car which we have recently purchased from Big Motoring World Enfield. The details are as follows: - Make - Nissan Qashqai 2017 1.2L milage 55,349 miles.  Date purchased -   01/06/2024 Price paid - Deposit £9000, finance £4794 (this includes the 3yr Nissan extended warranty), buyers fee £249.      Total including all fees etc = £ 13794.        Initially, during the test drive, there was no problem with the car at all and this is why my husband bought the car on the day. No problems on the way home from the dealership and up to three days after purchase, the car drove smoothly. However, after day 4, occasionally we would feel a slight shudder during some gear changes (automatic car). Over the next few days these shudders worsened and then on day 5 the car would make very a very loud shudder with every single gear change. It was at this point we contacted Big Motoring World for advice as we are still under the 14 days no questions asked return.  My husband contacted BMW for advice on 06/06/2024 and stated the problems as above. He spoke to a sales person who informed him that he should only take the car to a Nissan dealership (we have now been told that this is false information). We were also promised that a courtesy car would be provided for us after the fault on the car had been identified and confirmed by their mechanic fixing the car. We took the car to the garage that Big Motoring World had told us to go. Upon arrival there we discovered it was a third-party garage, not Nissan. We took the car to the garage on day 9. The mechanic ran a diagnostic test which found no faults, but after the test drove the car and below are his findings...   we scan the car but no faults with the gearbox showing but when I test drove the car it was really juddering and jumping.I spoke to my auto transmission specialist and he said they are very common on these as the CVT belt starts jumping within the box due to pressure loss.  We had this vehicle in for diagnostics for gearbox mate but both the gearbox and battery are faulty.Gearbox supplied and fitted comes to £3500 plus vat   Where we are at now…. My husband spent all of day 10 (11/06/2024) making phone calls between the garage, Warranties2000 and Big Motoring World. He tried, unsuccessfully to find out if the diagnostic reports had been shared between all three. Everyone kept saying the report hadn’t been received and yet the garage assured us it had been sent. Eventually we were told that the courtesy car would be given to us if it was deemed the works to fix the car would take longer than 8 working hours, and that decision would be made after 48hours of receiving the report. Today is day 11 and no decision has been made as nobody is telling us any decisions as people are off sick or on holiday! Today we called the garage and told the mechanic NOT to start any work as we will be returning the car. He said none have been started and we have left the car in his storage as he has deemed the car undrivable. I have sent an email to BMW now formally stating that we want to return the car and I have used the terminology that was suggested.   What can we do next?   Thank you everyone. .  
    • Yes will do thanks Dave, I wonder what will happen at the preliminary hearing no idea what they will ask I assumed once I sent the proof they asked for about my sons condition that I would have just  been given the go ahead to be Litigation friend
    • First the judge will rule on you representing your son, which will be a doddle. After that the full hearing date will be fixed, with WSs exchanged 14 days before. So for the moment just concentrate on getting the right to represent your son.  
    • Thank you, the mediations in a couple of days so hopefully they show up this time. I'll update this thread after how it goes
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

I sued Lowell


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5517 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I sued Lowell last year and got judgment in September. (Both against Lowell Financial Ltd & Lowell Portfolio I Ltd)

 

They applied to get that set aside but I got that struck out.

 

The bailiff returned the warrant saying that their address at "Enterprise House, 1 Apex View, Leeds LS11 9BH" was just a registered office and they had no saleable goods there.

 

I was surprised as their website at www.lowellgroup.co.uk says, "Lowell Financial Limited is the servicing arm of the Group, whose headquarters is based in the financial sector of Leeds with a 400 seat call centre and state-of-the-art business support and technology facilities."

 

You'd think they'd find something worth seizing amongst the 400 lcd screens and chairs and stuff!

 

Does anyone know the addresses of other places they operate at in Leeds? So Mr Bailiff can pay them a visit.

 

I contacted Royal Mail as to their PO Box 172, Leeds LS11 9WS but that just leeds back to their registered office address as above.

Link to post
Share on other sites

  • Replies 54
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Hmm... this sounds fishy.

 

It couldn't be that the bailiff is one of Lowells or in some other way connected? There's no other info on the net about any other addresses so either the info on their website is correct... and the bailiff isn't.... or the bailiff is correct... and the website isn't (in which case Lowell appears to be fraudulently advertising).

Halifax - Credit Card: 14/11/06 sent S.A.R, 29/12/06 sent Prelim, 11/01/07 1st bog-off received, 15/01/07 LBA sent, 01/02/2007 MCOL started for £1801 (inc court costs and 8% int.), 02/02/2007 MCOL cancelled... , 09/06/2007 Court claim started, 01/06/2007 Claim Acknowledged, 07/06/2007 Claim concluded, £1540 to be reimbursed into CC account.

GE Capital Bank Ltd - Storecards (3): 11/06/07 sent S.A.R, 15/06/07 Acknowledgement of S.A.R received

GE Capital Bank Ltd - Wife's Storecards (2): not started yet...

Nationwide - Current A/C: not started yet...

Lloyds TSB Bank Ltd - Current A/C: not started yet...

Lloyds TSB Bank Ltd - Business A/C: not started yet...

and the rest I haven't remembered so far... : not started yet...

Link to post
Share on other sites

isuedlowellandwon,

 

Have you thought of applying for a bancruptcy order against both of them,or at least threaten them with one.

they will either have to pay up plus all your costs or go under and the directors of the two companies banned from being directors for 5 years.

 

 

Sparkie1723

Link to post
Share on other sites

I think it may well be your bailiff. There is no mention that Lowell have

another branch, but they have just increased theri call centre personnel late last year to around 250 with another increase in staff forecast for this year. Their turnover last year was around £27 million.

 

If you have paid them any money, I would ask for it back and get another

bailiff company to go in.

Link to post
Share on other sites

HI,

Go back to the court where you got the judgement from, there has to be something that can be done, you can't just accept what they are saying, but if you think about it, its really quite funny, they are now trying to AVOID paying you, talk about the tables turning. :D

Link to post
Share on other sites

I sued Lowell last year and got judgment in September. (Both against Lowell Financial Ltd & Lowell Portfolio I Ltd)

 

They applied to get that set aside but I got that struck out.

 

.......

 

Excellent. Just the kind of 'stand up to them and give 'em hell' attitude I like to see. Well done.

 

It's a pity the bailiffs didn't enter into the spirit of things, but birds of a feather......

 

There must be something you could do to follow this through, but you should take care not to get bogged down in the murky world of legal poop. I let OFT do everything for me but they were far too gentle with them, if I'd known then what I know now I would have fought Lowell tooth and nail over their tracing and bullyboy tactics.

 

Perhaps Bailiffchaser could offer some advice if he's around??

 

All the best.

HOIST BY THEIR OWN PETARD.

 

Blimey it works....:-)

Link to post
Share on other sites

isuedlowellandwon,

 

Have you thought of applying for a bancruptcy order against both of them,or at least threaten them with one.

they will either have to pay up plus all your costs or go under and the directors of the two companies banned from being directors for 5 years.

 

 

Sparkie1723

 

 

It's under £750 so I don't think bankruptcy is an option and I wouldn't go down that line anyway.

 

I am considering a Third Party Debt Order, all their letters show their bankers as Barclays but that would mean another court hearing.

 

They have some time to pay the extra costs so I will wait and see.

 

The court have imposed some sanctions on any future appeals by them and they are barred from doing so unless they pay me my costs for attending the last appeal first.

 

Of course I sent every bit of evidence to the OFT maybe one day the OFT will click their heels together and return back from the land of OZ and do what they are supposed to do.

 

Has anyone thought about suing the OFT under the Human Rights Act to get them to act against some of these companies? Maybe next time I have to sue one of these companies I will join the OFT to the proceedings as per the HRA at least it will get them fully aware of it.

 

I have seen every act in the book by DCAs, it's a shame consumers can't get their act together and report to the OFT every breach.

 

Probably 1 person in 1000 reports it to the OFT, as the OFT doesn't do anything (how many have had their licence revoked?) why bother anyway?

Link to post
Share on other sites

I got an action to freeze bank account before , but that was in Scotland . It would mean that they could pay no one not even their staff.

Would be even better if it was the account that money goes into

Or get a winding up order ( that liquidates the company )

Link to post
Share on other sites

Lowell Finance and Lowell Holdings are the only two listed as 'Holding companies including head offices' at the Leeds address.

The others are listed as 'other business activities'. Are they hiding behind this........also data protection is at that address:

 

 

Registration Number: Z7273861

Date Registered: 21 November 2002 Registration Expires: 20 November 2007

 

Data Controller: LOWELL FINANCIAL LIMITED

Address:

ENTERPRISE HOUSE

1 APEX VIEW

LEEDS

LS11 9BH

Seems it is another CABOT..........
:eek:

 

Link to post
Share on other sites

I have the names and addresses of their directors if you are interested.

Spotnot v MBNA and their nasty solicitors (on behalf of my friend)

 

If I have helped in any way, click my scales.

 

Remember, we were all newbies once!!

 

When you win, donate!!!

 

Link to post
Share on other sites

  • 2 weeks later...

As stivis says serving / threaten them with a winding up order.

 

Im a Manager for a recruitment company and recently had a client that wasnt paying their fee for a candidate we placed and had to look into this with our legal team.

 

It doesnt matter if its £5 or £5m. You can get their company wound up and reclaim monies owed.

 

Now that would be sweet!!

 

Also if you want to confirm their address why not contact them saying you used to work for Cabot or someone but have just moved to Leeds. Theyre bound to want to see you considering theyre expanding so quickly and will have to provide a true address for your interview.

 

Underhand but hell arent they?

Link to post
Share on other sites

This is a bit long winded but could you tell me if I'm in a position to sue Lowell Financial?

 

I received my first demand in Nov 2006 regarding an apparent account they bought from Barclaycard for £539. I wrote immediatley disputing this as I knew I had paid up my account in Feb 04 and requested evidence of this purchase. I carried on receiving demand letters and then on the 22nd of Dec I received a letter from Nigel Beaver stating they will send me evidence in due course and in the meantime will hold my account in abeyance.

 

In the meantime I was trying to talk to someone in Barclaycard (that was a task in itself), eventually got a decent person who admitted Barclarycard had sold some wrong files and mine was one of them. They had been in touch with Lowell Fiancial prior to me speaking to them asking for the account to be returned and on the 8th of Jan. Lowell emailed Barclaycard stating the account had been closed and will be sent back. Ironically also on the 8th of Jan I received a letter threatening a home visit by one of their agents.

 

After further conversations with Barclycard and their apologies and guarantee that this would be sorted and they've requested twice now to Lowell for the account to be returned, only to check my credit report today to see that Lowell Financial have put a default on my credit report for the amount £539 on a level (8).

 

Sorry if I've gone on too much but I would like advice on how I can hurt these people where it really hurts - pocket or licence (both would do nicely).

 

THANKS...

Link to post
Share on other sites

No forget defamation stuff. You might have a valid claim for such but libel laws will end up with you broke, even if you are in the right.

 

Send them a letter, be civil, telling them they must update their records as per the Data Protection Act 1998. Demand they remove the default.

 

Mark this letter with the subject "LETTER BEFORE ACTION"

 

You must give them a time limit. I'd give them 28 days to correct it, I think they have a statutory time limit under the DPA of 26 days or so to correct it.

 

Send it recorded at least, I always use Special Delivery and get a signature, that costs £4.10. The choice is yours.

 

Their records must be accurate and up to date as per the Act and you are allowed to sue for damages if they aren't.

 

If after 28 days you still have no reply from them and the default remains the time to sue has come.

 

Make sure you file with the Information Commissioner and request they make an Assessment as to their Data Processing. This is worth it's weight in gold if it goes to a court hearing and you have an opinion from them that they didn't comply with the Act.

 

Also tell the Office of Fair Trading and send a Witness Statement to your local Trading Standards Office.

 

Make sure you sue for damages and use "UP TO" amounts and let the court decide, don't sue for a fixed amount. You can't use moneyclaim.gov.uk for non-fixed amounts.

 

Also, don't specify in your claim that you want an order for them to comply with the DPA as this might up your issue fee by £150! Just claim for damages because of what they have done. i.e. all the admin costs, phone calls, loss of earnings filing claim, sending letters etc.

 

If that doesn't get them to correct it then you can move on to the next stage to get an order for them to correct it. You can also ask the judge nicely to order it at the damages hearing.

 

You need to quantify your losses for any claim you make and prove such enough to satisfy the judge. So don't ask for thousands unless you can prove their actions caused you to pay higher APRs, loss of income due to loss of sleep etc.

 

:-)

Link to post
Share on other sites

In a case like yours I would consider action under the Libel Act, against Lowell, for negligent mistatements which are in fact defamatory, also under the Lbel Act you do not have to prove loss ie. financial loss if you can prove Damage such as being turned down for any financial assistance of any sort you will have a good case, damage to character and financial credibility.

Take at look at the libel Act under the new act you can take a libel act case in the County Court now you don have to go to the high court as you once had to.

Worth takin a look

 

sparkie 1723

Link to post
Share on other sites

Do what Stivis did and freezw their bank account. In England it is called a

3rd Party Debt order where the 3rd party is the bank who are obliged by law to freeze the account for one day only. So you have to pick a day when there

is enough money in the account. With a company like that it will probably be

the week prior the end of the month before they pay the staff salaries.

As the account is frozen all day, it creates havoc since they can't pay money

in, or get it out, or transfe it. Also stops direct debits and standing orders going out and payments coming in, so it might be fun. The Court cost is £55

for that and you will have to appear in Court at least once. I imagine the

cost will probably be less than a bailiff.

For more info see [you will have to know their bank, though not necessarily

the branch-and the main account that holds the wages etc would be maybe

best]

Third Party Debt Order

Link to post
Share on other sites

Thanks everyone for your comments.

 

I'm going to do some serious research because I want to get this right. I want to do this in a way that they have to take notice and it will be taken seriously by governing bodies. Unfortunatley I'm not a legal wizz so I'm chasing up the info you've given me to attack this situation in a way that will give the best result in addressing Lowell's credibility and hopefully licence.

 

I do believe new legislation is coming in on April 6th where the new regulations are designed to hit these companies where it hurts if they don't change their behaviour. A company will be allowed two free investigations a year but every subsequent complaint in that year will cost the company £400 per complaint whether or not they're in the right or wrong.

 

It would be great if people forward their complaints to the FO and put this new legislation to the test to let the FO be aware that this is happening on a larger scale than they realise or admit to, and, subsequently hit the unprofessional organisations like Lowell in the pocket.

Link to post
Share on other sites

Guest The Terminator
Not being funny guys, but if you actually paid your debts on time, you wouldn't get into this situation. Just a thought eh....?

 

That is total sarcasim.What you should have posted is that if the finiancial institutions didn't put people in debt in the first place then they'd be able to pay on time.:mad:

Link to post
Share on other sites

No, I appreciate your not being funny BUT neither is it funny being pursued for a debt you do not owe!

 

I had an arrangement in 1999 with all my creditors at that time straight after my (now ex) husband walked out on the children and I but kindly left all his debts behind. Being the wife I was liable for a lot of his debts. I did not hide or shirk my responsability. I made financial arrangements, got two jobs brought up the children and even managed to pay the mortgage up to date, even when my husband would not sign the divorce papers and went bankrupt a couple of years after the separation I was responsible (so I was told) for his debts. Just because I was married to him... This resulted in the sale of the house (lovely, no home) and me paying off his bankruptcy. My last outstanding payment was finished in Feb 2004 to Barclaycard as per agreement.

 

So, in answer to your thoughtless message. NOT everyone owes what is being claimed they owe and have to fight because these people are unscrupolous. You must have missed the bit where I stated Barclaycard admitted fault and should not have sold the account in the first place, oh, and the bit where despite stating they have put the account into abeyance until documentation (which I never received) can be forwarded to me, they still manage to hound and put a default on with a credit reference agency without even serving a default notice in the first place!

 

'Situations' are not always of your own making...

Link to post
Share on other sites

Not being funny guys, but if you actually paid your debts on time, you wouldn't get into this situation. Just a thought eh....?

 

absolutely right, ritchie.

 

so what exactly are you doing on this forum?

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...