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    • Yep let us have a good laugh eh from today’s Telegraph 🤣😂🤣 the rest must try harder    Farage won Friday’s election debate, a poll finds Nigel Farage won Friday night’s seven-way BBC election debate, according to a poll.  A snap poll of 1,031 voters by More in Common found most thought Mr Farage won the debate, followed by Angela Rayner. Mr Farage received 25 per cent of the vote while Ms Rayner received 19 per cent. The Green Party’s Carla Denyer was the third most popular with 11 per cent, Stephen Flynn for SNP received 10 per cent and Penny Mordaunt, the leader of the House of Commons, took 7 per cent of the vote. Daisy Cooper, the deputy leader of the Liberal Democrats and Plaid Cymru’s Rhun ap Iorwerth took 5 per cent and 2  per cent respectively. The debate saw Britain’s main seven political parties clash ahead of the general election on July 4.  Mr Farage, who returned to frontline politics for Reform this week and is standing as an MP in Clacton, challenged his political rivals on immigration and net zero policies.
    • Hi CAG Team, I'm seeking your skills and help for a NtK my partner received through the post earlier this week. To give a little backstory, my partner and I, along with our young children (4 and 7), decided to go on a camping holiday about 3 hours away from us. We took a car each because we didn't have enough room in one car. We arrived at the services at very similar times as we followed each other the whole way. So, two cars. My partner has received this NtK, but I haven't. This NtK dropped through the front door on Wednesday, June 5, 2024.  We both parked in the Burger King car park, not in BP; we got out, all went for a toilet break, got some food from the BP garage and returned to our cars to eat.  After eating, we took the kids to the toilet again before leaving to complete our journey. I didn't notice any parking restriction signs and can't get back to the location due to how far away it is. I noticed another person had an issue here and reported it to you, and they managed to get the charge dropped. See below. To me, it looks like they have cameras at the complex's entrance and exit. I'm not sure if they own the land/car park by Burger King, I'm not sure if this is a legal contract or not.  I find that 30 mins limit at a Services that serves hot food to be ridiculous and unfair, especially as we had kids to feed and water.  And the fact that I didn't receive the same NtK despite us driving in and out together is just crazy. This is the location - I also uploaded a map image. Google Maps MAPS.APP.GOO.GL ★★★☆☆ · Restaurant 1 Date of the infringement 24th May 2024 2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 29th May 2024 3 Date received 5th June 2024 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] N 5 Is there any photographic evidence of the event? Y - Only entering and exiting the complex/land. 6 Have you appealed? [Y/N?] post up your appeal] N 7 Who is the parking company? MET 8. Where exactly [carpark name and town] BP Blue Boys, Tonbridge TN12 7HE For either option, does it say which appeals body they operate under. POPLA I hope you can help me out with some guidance on how to proceed with this. Let me know if you need anything else. Thank you, Passerby0233 2024-06-08 13_17_52-Burger King - Google Maps — Mozilla Firefox.pdf NtK_29-05-2024.compressed.pdf
    • Which Court have you received the claim from ? Civil National Business Centre (Northampton) Name of the Claimant ? PRA Group (UK) Limited How many defendant's  joint or self ? Self Date of issue – 23/5/24 AOS - Tues, 11/6/24 (19 days)  Defence - Thurs, 25/6/24 (33 days) Particulars of Claim 1. The Claimant claims the sum of £7926 for an outstanding debt owed. 2. On 20/4/18 the Defendant entered into an agreement with Lloyds Bank for a Credit Card under reference [16 numbers]. 3. On 10/5/22 the Defendant defaulted on the agreement with an outstanding balance of £7296. 4. On 28/11/23 the debt of £7296 was assigned to PRA Group (UK) Limited, who itself assigned the debt to PRA Group UK Portfolios Ltd on 30/12/23. Notices of assignment were sent to the Defendant in accordance with S136 Law of Property Act 1925. The Claimant has instructed PRA Group (UK) to act on its behalf and the CLAIMANT CLAIMS 1. The sum of £7925 What is the total value of the claim? £8481 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? Yes Did you inform the claimant of your change of address? I believe I sent a letter by registered mail of a change in address to abroad in 2021. Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit card When did you enter into the original agreement before or after April 2007 ? After Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Debt purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? Not personally - probably sent to my parents Did you receive a Default Notice from the original creditor? Not personally - probably sent to my parents Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not personally - probably sent to my parents Why did you cease payments? Unable to afford, living abroad What was the date of your last payment? Unsure (probably 2021) Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No ................... I have read through a number of similar threads, one thing i'm not sure how to proceed about is that I live abroad in the middle east and have done for several years. The claim letter was sent to my parents address and I really don't want them to be harassed about this. I am sure I sent the original creditor a registered letter with my change of address but can't find this currently. I am not in a position to pay this, and tend to come back to the UK to see family at most once a year (less since Covid),  not particular bothered about my financial score...more concerned about harassment of my parents. I have not registered on the gov gateway or anything like that.  Details below (as best as i can), and thank you for taking the time to look into it. Also redacted claim form attached: Claim form 23-5-24.pdf
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Karen v Halifax


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Hi I am new to the site and am just about to start my action with the Halifax. Today was the final straw, I transfered over money during the Christmas period to cover my 1st of the month direct debits - my own fault really but due to the bank holidays the money did not credit until the 2 January and lo and behold today I have been charged for 3 failed direct debits totalling £117.00 plus 95pence interest so far.

 

So wish me luck, the first letter before action is going into the post today with the £10 fee.

 

Can anyone tell me whether this action can be taken regarding mortgage charges also.

 

Thanks

 

Karen

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Hi Karen welcome to the site.

Read up to prepare yourself you will find all the answers tools and advice to assist you.

As regards your question the answer is yes.

Have a look at the threads in the Other institutions folders.;)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Thanks Martin

 

I have already made an error - probably going too fast for myself. I already have all of the bank statements for the last six years and know exactly what I have been charged over the period do I go straight to step 2 and send the preliminary approach for repayment rather than having to send the Data Protection Act request?

 

Karen

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  • 2 weeks later...

Hi I sent my preliminary letter to the Halifax on the 5 January and last Friday received a reply from them stating that they received my letter on the 9 January and that they are sorry to learn that I am unhappy wiht the charges applied to my account - of course I am!!!!

 

They have put that a Customer Relation Manager will investigate the points raised in my letter and reply to me by no later than 4 weeks - do I keep to my timetable and send the Letter Before Action on Friday or do I wait for a reply from their Customer Relations Manager?

 

Thanks

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Hi I sent my preliminary letter to the Halifax on the 5 January and last Friday received a reply from them stating that they received my letter on the 9 January and that they are sorry to learn that I am unhappy wiht the charges applied to my account - of course I am!!!!

 

They have put that a Customer Relation Manager will investigate the points raised in my letter and reply to me by no later than 4 weeks - do I keep to my timetable and send the Letter Before Action on Friday or do I wait for a reply from their Customer Relations Manager?

 

Thanks

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Keep to your timetable! They will write again after the four weeks telling you that they want another 4 weeks. My LBA deadline was sat and this morning I recieved a letter requesting another 4 weeks, yeah right, I was straight on MCOL!!! ha ha, they will try to stall you every step of the way, get the big guns out!!

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Hi Karen,

You keep to your timetable and post your LBA on friday, which I'm presuming will be 14 days from your prelim letter? If you wait for one of their team to contact you, then you are loosening the reigns and giving them some power over YOUR case, besides, it may be months before you hear. In the meantime research the next step which will probably be turning down their part offer and then getting prepared for court.

Good luck!

Karen :oops:

 

05/01/07 S.A.R - (Subject Access Request) posted

07/03/07 Offer made of £457. Rejected. Offer remade of £651, accepted.

26/03/07 PAID IN FULL

 

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Hi Karen.

 

This is the typical response, designed to delay you or intimidate you.

Stick firmly to your own timetable.

You're driving this bus and you set the timetable, not the bank.

 

Good luck.

Regards, Rooster.

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Thanks everyone, Friday is 14 days since I posted the preliminary letter, my LBA is wrote and ready for printing to go.

 

Would just like to say how good this site is over the last eight years since my partner left me in horrendous debt I have struggled working 12 hr days and never seeing any reward due to the charges by Halifax, TSB and 5 credit cards. My total charges from the Halifax are £2204.00 and I was going to see how that goes before starting with the rest but after reading how everyone else has done I may start the others at the same time.

 

Incidently what is the process for mortgages? The Halifax again!! have charged me extortionate amounts over the same period most weeks I had a £25.00 late payment charge and nearly had my house repossessed, I managed a few months ago to re-mortgage with another company so I thought if I could try that one too it would help me out so much. Any advice would be appreciated.

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Your claim for charges sounds quite straightforward, therefore if it were me then I would begin to tackle them all now and get them over and done with for the summer. As you know the more you read and learn,the more straightforward it all becomes, so I see no reason why you shouldn't tackle them all simultaneously. However, you will have to be very organised and have a bit more time on your hands (or later nights) as you've got to make sure you don't get any of the accounts muddled up. Keep seperate files for them all and try to prepare as much in advance as possible. Good Luck Karen :)

Karen :oops:

 

05/01/07 S.A.R - (Subject Access Request) posted

07/03/07 Offer made of £457. Rejected. Offer remade of £651, accepted.

26/03/07 PAID IN FULL

 

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and we need this site!

 

Please don't forget to make a donation!

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Keep to your time table Karen. The letter you have received is a standard first letter.

 

Uk

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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As a heads up on Halifax, I had exactly the same letter first time round. Stick to your 14 day deadline. They then offered me 75% of my original claim in their next letter. Bit of a turn around. I filed with MCOl anyway and they have until today to acknowledge my MCOL claim. I can't wait to get cracking! They will cave so stick with it!

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Hi, I am new to this also.

 

It seems I am at a simlular stage as you, I received the same letter explaining someone from the customer relations dept will investigate and get back to me within 4 weeks. That 4 weeks is up today and I have not received anything, I have just sent a LBA and pointed out my disappointment in them for not fulfilling their promise.

 

I will keep you posted to my progress

 

Pat:-)

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Hi, I am new to this also.

 

It seems I am at a simlular stage as you, I received the same letter explaining someone from the customer relations dept will investigate and get back to me within 4 weeks. That 4 weeks is up today and I have not received anything, I have just sent a LBA and pointed out my disappointment in them for not fulfilling their promise.

 

I will keep you posted to my progress

 

Pat:-)

 

 

Ok please start your own thread, also it is your timetable and not the banks do not let them fobb you off. Send the LBA then if they dont reply file your claim.

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  • 2 weeks later...

Hi everyone. I sent my LBA on Friday recorded delivery and this morning received a letter from the Halifax dated 23 January so I presume it is in response to my LBA explaining their point of view regarding charges but as a gesture of goodwill they are offering me a refund of £1283.00 in respect of my charges (the total I am claiming from them is £2204.00). Reading through people's postings am I correct in thinking that I should reply to this letter stating that I will accept this amount in partial settlement? The write has said if I am not happy with the offer would I telephone them to discuss it further - would you telephone or go to the next stage. Incidently is there a template for the partial settlement acceptance letter?

 

Thanks

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Yes there is a template that you can use.

Remember that you are doing this your way, so by all means send the acceptance of partial offer but stick to your 28 days (Prelim + LBA), they will probably not pay out what they offered you anyway when you refuse it as final offer. Therefore unless the full amount has been offered before the 28 days is up, then you must proceed to the next step which is court action.

Karen :oops:

 

05/01/07 S.A.R - (Subject Access Request) posted

07/03/07 Offer made of £457. Rejected. Offer remade of £651, accepted.

26/03/07 PAID IN FULL

 

Your Site Needs You!

and we need this site!

 

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Hi everyone, just an update really I have telephone the writer of the offer letter today and as I need the money, due to the fact that I am on jobseekers allowance and am struggling I have accepted a goodwill gesture from the Halifax of £1800.00 against the charges of £2204.00, he asked me to tell him a figure I would accept and to be honest I was expecting him to negotiate but I said £1800.00 and he accepted that straightaway I wish I had gone a little bit further now to around £2000.00 but I didn't think it would be so easy. He told me that a revised offer would be sent out in the post on Tuesday and the money will be put into my account 7-10 days after I have sent back the acceptance.

 

Yesterday I sent my SAR in relation to my mortgage with the Halifax and this one I will take the whole way as I worked out roughly that they took around £2800.00 and with the £1800.00 that they are giving me back that will keep me afloat for long enough to go the whole way.

 

I would just like to say thank you to everyone on this site, this money means a lot to me and I never imagined I would get back a penny of it never mind £1800.00.

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  • 2 weeks later...

Help!!!

 

I don't know whether I have messed up big time but my acceptance form came in the post on the 30 January. With the acceptance form there was a standard letter with a paragraph in it reading as follows:-

 

"I confirm as a gesture of goodwill I would like to offer you a refund of £1800.00 in full and final settlement of your complaint. You have confirmed that you are willing to accept this offer. I must stress future charges will stand and we reserve the right to close your account if you do not manage it correctly. To accept my offer please sign and return the acceptance form in the pre-paid envelope provided. On receipt of your signed acceptance a payment will be made within 14 days"

 

I signed the acceptance form but was not really happy with the comments in the above paragraph so I put in an extra letter with a paragraph as follows:-

 

"I do understand that you reserve the right to close my account if it is not managed properly and accept the offer of a refund of £1800.00 in respect of my complaint as a gesture of goodwill. However, should there be any further charges whihc I will respectfully try and avoid I will reserve the right to make a further complaint

 

I enclose herewith the official acceptance of your offer duly signed and dated and expect to have the funds deposited into account number ******** within 14 working days, if the funds are not desposited in this time I reserve the right to withdraw the acceptance of the offer and take the whole matter to court without any further notice".

 

Yesterday I telephoned the writer to ask if he had received the acceptance form and today he has telephoned back to inform me that due to the above paragraph being included in my letter, I am not actually accepting the offer correctly and the matter is now going up to Head Office for them to deal with which could take up to 8 weeks.

 

Is this just a delaying tactic or have I messed up big time by adding that paragraph in my letter? I did tell him that it is now over 14 days since I sent my LBA and if I do not get an answer within the next week I would continue with my earlier action and take this matter to court. He then informed me that the 14 day rule is a fallacy and the Halifax are governed by the FSA who give them the right to deal with complaints within an 8 week turnaround period is this correct?

 

Does anybody have any suggestions of what I should do now?

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I've been thinking over this today could someone help me out as to which is the best thing to do:

 

1 Issue another LBA giving a revised spreadsheet to include another charge from the end of January 2007

 

2

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I've been thinking over this today could someone help me out as to which is the best thing to do:

 

1 Issue another LBA giving a revised spreadsheet to include another charge from the end of January 2007 giving them notice of my intentions or

 

2 Go straight to issuing a MCOL as my original LBA was posted on the 19 January and has therefore gone over the 14 days

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