Plusheat Boiler service contract/UK Search - email chasing supposed debt from numerous years ago

[Phiddius]

Hi CAG. Happy New Year to you.

On 2nd January I received an email and as it appears to be from a debt collection service / people tracking service, I'm concerned and unsure how to respond, or if I should.
Any advice would be appreciated.
Thank you.

Dear Sir/Madam,
This email is intended for xxxx xxxxx. If this is not you or you do not wish to receive communications to this email address, please let us know by telephoning us on 01246 488916, quoting reference 4184734.
Opening Times excluding public Holidays
9am-7pm Monday to Thursday
9am-5pm Friday
9am-1pm Saturday
If we do not hear from you then we shall assume that this email address is correct and will continue to correspond with you on this email address.
To unsubscribe from these emails please call us on 01246 488916 however we will continue to contact you by telephone and letter.
Yours Sincerely,
Jon Kirwin
Chief Operating Officer

 

[honeybee13]

Is this email all that you've had? It seems odd not to write to you.

What is their email address please?

HB

[honeybee13]

The phone number they quote has had some negative reviews online.

When you reply about their email address, could you confirm if it's your name please?

I wouldn't contact them at all until we can get to the bottom of this.

HB

[honeybee13]

It could be these people.

UK SEARCH LIMITED people - Find and update company information - GOV.UK

FIND-AND-UPDATE.COMPANY-INFORMATION.SERVICE.GOV.UK

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UK SEARCH LIMITED - Free company information from Companies House including registered office address, filing history, accounts...

 

[Phiddius]

Hi honeybee13, thanks for your help,

the email address is [email protected]

UK Search Limited

WWW.UKSEARCHLIMITED.COM

---

Welcome to UK Search Limited, a niche debt collection agency. Our Directors have over 100 years' experience in this sector and are all debt collection practitioners.

I'm unaware of any debt, as far as I know everything I need to pay gets paid, and Ive had no requests nor demands from anyone else, 
things like this do cause me concern unfortunately, I can be a worrier ..

I'd like to know why they are contacting me and what information they hold on me

Thanks 

[honeybee13]

Is it your name in their email? Companies like this often find the wrong person.

HB

[Phiddius]

Hi, yes it is my name
However Im on the electoral register, also in companies house, also have a website for my work, Im very easy to find, it puzzles me why they are asking is this me

thanks

[honeybee13]

Please bear with us for now, people who know more about DCAs than I do should be along later.

HB

[Phiddius]

ok thanks for helping appreciated

[BankFodder]

Suggest that you do absolutely nothing. Don't respond. Don't telephone. Don't unsubscribe – nothing. Do nothing at all to suggest that you may have received the email or that they may have communicated with the correct email address.

Stand by for my site team colleague @dx100uk

[Phiddius]

ok thank you

[Nicky Boy]

Just did a search on the tel number... Doesn't look good.

https://who-called.co.uk/Number/01246488916

 

[dx100uk]

very well known here

Programmable Search Engine (google.com)

clickme^^^

typically old utils debts.

have you moved in recent years?

is your credit file clean?

no old debts showing that you walked away from?

but dont worry about them.

just remember just like any DCA -  these people are totally powerless and are NOT BAILIFFs

and have

ZERO legal powers on ANY debt - no matter what it's type

dx

 

 

[Phiddius]

Hi dx100uk, thanks for your time.

I have no debts that I am aware of, and every company I have or continue to deal with have my address and contact.
I have always made efforts to be transparent and keep bills / other payments up to date for my own peace of mind.

Do I ask them what they want by return email or just ignore?

thanks
 

P.S. Yes I moved 2 years ago, and left forwarding address etc, with new owner and post office. Also, my credit file - does this mean its clear (please see screenshot)

creditscore.pdf

[dx100uk]

oh you ignore them anyway!! as with every DCA unless you ever get a letter of claim

but as you appear to have no debt then 

dx

[Phiddius]

Thank you, your help is really appreciated, I was quite worried about it, lets hope they give up

 

Thanks.

[Phiddius]

Hi, well here I am again ..

I received another email from these people, and then followed by an SMS with a link to " a letter regarding plusheat"

I haven't opened it.
I know of plusheat, I used them for boiler service and insurance many years ago at an old address. They were pathetic at best
and tried to renew my agreement indefinitely ! we had a fight over that and after clawing a few quid from me I left them.
I changed to British Gas instead.
The only thing I can think of is they are trying it on but its been years since Ive had any contact with them, I've been in my new address for 2

and its was several years before that when I last had contact. Not sure what I should do, advice appreciated.

thanks 

[dx100uk]

nail then in their box now you know what it's about.

sent 'em our sb letter from the debt collection library  in reply to their email (just hit reply) and attach it as a PDF

but ensure it has your current and correct address on it.

it's just a phishing attempt hoping people that get these emails blindly cough up as they know no better and think a DCa is a bailiff.

dx

 

[Phiddius]

Thanks dx100uk

Should I open this link and see what this 'letter'states?

 

[dx100uk]

cant hurt but it makes no odds to it being sb's if the last payment by you was +6yrs ago. totally immaterial rubbish.

 

[Phiddius]

Hi, thanks ..

It seems my last contact was less than 6 years ago, I have a communication with them on April 1 2020.
They tried to stop me cancelling and told me I could only cancel within a 2 month period at the end of a 1 year agreement.
No communication since, until now. If the DCa is 'serving' some kind of notice, should I go and get it? 

Plusheat is just a service engineer broker, he has freelance tradesmen and passes on jobs to them retaining a fee I believe,

he's well known for locking people into their agreement, which also states 

"This Service Agreement is not an insurance policy and therefore is not regulated by the Financial Conduct Authority (FCA). It is a Service Agreement to provide ongoing routine servicing, repairs and assistance at your property, at our sole discretion, whether or not any breakdowns occur." 

Im curious about what they want, (they - 'he' really, its 1 guy Liam Clancy)
It can only be money, for a service Ive not used, did not renew, and argued furiously to cancel.

thanks for any advice offered. 

 

[Ethel Street]

Having had "contact" does not automatically mean the debt is not yet statute barred.  It depends what the contact was - have you kept a copy of it?

It will be statute barred if you have not made a payment towards the debt during the last six years and you have not written to the creditor admitting you owe the debt during the last six years ("acknowledging the debt" is the legal term). So have you 'acknowledged' the debt in your last contact? When did you last make a payment towards the alleged debt (I'm guessing the answer is never!).  If it's only borderline whether 6 years has passed we'll need to look at exact dates for when the 6 years started running.

I wouldn't go straight for the SB letter at this stage. Open the letter they sent you and post it on here (redacted of all personal information, reference numbers etc). Let's see what it says before you reply.

If it isn't very specific but states you owe a debt to plusheat my suggestion is to write by post to them (get proof of posting) 

-- confirm your name and current address [important to avoid a backdoor CCJ if it turns out not to be statute barred]

-- state "I do not acknowledge any debt owing to plusheat and do not admit any liability to them." No need to explain or justify that, it's just so you don't inadvertently reset the SB clock.

-- Any future correspondence to me must be by post. Do not email text or phone me.

If they then follow up with more specific claims that's when you can roll out the SB letter, but get all their allegations and claims on the table first so you know exactly what you are dealing with.

Then you can ignore them unless you get a formal "Letter of Claim under the Pre-action Protocols" [PAPLOC] letter or anything from a court.

 

 

 

[Phiddius]

Thank you Ethel Street 

I'll do that and get back here

 I actually laughed out loud when I saw this.. how pathetic, and there I was worried about it.

Type of Debt:

Boiler Cover Arrears UK Search Reference: .. Reference: ... Debt Amount: £69.36

We act on behalf of our client PlusHeat who has instructed us to recover the amount of £69.36, being owed to them under their reference above.

As you have not responded to earlier communications to clear this debt in a satisfactory way, you should now deal directly with us.

You can contact us today using the methods outlined within this letter.

If you are unable to pay in full, call us immediately with your proposals for repayment.

We will consider repayment by instalments, based on your individual circumstances.

If you do not respond to this letter within 7 days, we will need to escalate this matter to recover the debt on behalf of . If you call us, we will explain this further. Ways to contact us: Call us on 01246 488918 Email us at [email protected] Text to 07515294705 and we will call you back Manage your account online, make a payment or start a Web Chat by visiting:

no date nor indication of when this 'debt' is from .. 

 

[Ethel Street]

Write to them as I suggested then ignore any further contacts. Just get proof of posting from a post office in case you ever need it. As you say they give no dates so don't get into SB, not necessary, save that for if they take it further.  Given the trivial sum involved I'll be surpised if you hear any more.

[dx100uk]

its all DCA's can ever do .....con people out of money. end of no if's or buts.