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    • Any update here?  I ask as we have others now taking on CPM.
    • I am sorry about getting your status mixed up.  I have noticed one thing in your excellent WS. On their claim they are only pursuing you as the keeper-I think it is  in their Point C that  states along the lines of -the driver did not pay , so the keeper is liable. So on your No keeper Liability section  You may prefer  to alter 13 to    . It is trite Law that the driver and the keeper cannot be regarded  as the same person and the claimant has failed to offer any proof who was driving.  BY  only pursuing the keeper  when the PCN does not comply with PoFA must mean that their claim fails. See what the Site team thinks as it should  stop the Judge from looking at who was driving as your statement preempts them from even thinking about it.
    • What would suffice as proof? I just emailed them back my date of birth. Should I send a copy of driving licence? 
    • Which Court have you received the claim from ? Northampton   MCOL Northampton N1 ? Manual Claim CCMCC (Salford) ? New beta WWW.MONEYCLAIMS.SERVICE.GOV.UK ?   If possible please scan redact and upload a full page copy of page 1 of the claim form.   This has been uploaded in my previous messages in the bundle of documents     Name of the Claimant ? Asset Link Capital (NO5) Limited   How many defendant's  joint or self ? Self   Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to./   14/02/2020   ^^^^^ NOTE : WHEN CALCULATING THE TIMELINE - PLEASE REMEMBER THAT THE DATE ON THE CLAIMFORM IS ONE IN THE COUNT [example: Issue date 01.03.2014 + 19 days (5 days for service + 14 days to acknowledge) = 19.03.2014 + 14 days to submit defence = 02.04.2014] = 33 days in total Not relevant as his claim was set aside, and has now been brought to the court again by the claimant       Particulars of Claim   What is the claim for – the reason they have issued the claim? Please see bundle of documents in previous thread   What is the total value of the claim? £10,734.1    Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred?  Yes - this is one of the grounds for getting it set aside   Did you inform the claimant of your change of address? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ?  Apparently 2000   Do you recall how you entered into the agreement...On line /In branch/By post ? I do not recall entering into an agreement with Barclays   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ?  It was, but it is not anymore   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned to Asset Link   Were you aware the account had been assigned – did you receive a Notice of Assignment? No - although they have provided a copy of the assignment notice in their bundle of docs for the hearing   Did you receive a Default Notice from the original creditor? I don't remember - but again a copy of a letter has been provided (see bundle on previous thread)   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  No    Why did you cease payments?  2015   What was the date of your last payment? December 2015   Was there a dispute with the original creditor that remains unresolved?  I wrote to Barclaycard back in 2015 to ask them to send proof of the original agreement but they just sent me a reconstituted document which had no personal deals on relating to me   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? yes - step change took control and set up payments of £1 pm
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Studio tv faulty after almost 2yrs use - going round in circles **RESOLVED**


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Hi,

 

Does anyone have an email address to send a complaints letter through please ?  I am going mad with this company.

l bought a TV in Dec 2021 and it is now faulty and unwatchable.  I have been going back and forth for weeks between Customer Service and Financial Services both telling me to contact the other and getting no help.

I contacted the manufacturer of the TV and they have supplied me with an uplift number which I have given to Studio on numerous times but still getting nowhere.

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as the tv is almost 2yrs old its for you to produce a report that its failed because of an inherent fault at birth which has now developed.

have studio offered to repair or replace it ? 

its their choice.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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clear as mud.

what do you mean by an uplift number?

are the manu offering to repair it?

they under consumer law are not obliged to do anything

the retailer is your target.

please explain .

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • dx100uk changed the title to Studio tv faulty after almost 2yrs use - going round in circles

I wasn’t sure what an uplift number was, I had to google it ! Here is the email :

We have reviewed your case and can confirm we are happy to provide you with an uplift number below, which you can take to your retailer who will support you further.

Please contact your retailer with the below authorization code and they will be able to provide you with a replacement or refund based on their returns policy. 

The uplift number for your appliance is:

Please note, your retailer will need to collect the appliance so please do not dispose of this yourself.

Please be advised, all our obligation is done once we have issued the uplift number.
Thank you for your understanding.

 

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For Reference. HiSense TVs come with a 2 year warranty as standard.

You're just within your guarantee, who while dx is right in terms of the Consumer Rights Act it seems HiSense is honouring their warranty. They're just requesting that the retailer replace or refund the cost of the TV.

Sounds like that authorisation code is then for the retailer to claim the funds back from HiSense.

 

Hope this helps

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Hi, thank you for that.

As Studio customer service or financial services will not help, I’m hoping someone can give me a complaints email as I’m literally getting passed for pillar to post with this.

I’ve tried LiveChat a dozen times, called numerous times and I am getting nowhere.

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yea i was just gonna post exactly the same lolerz.

dunno about faffin around with a complaints email.

ceoemail.com email the CEO directly and tell them your TV failed

it was within 2yrs hisence warranty.

they are happy to refund studio directly and have given me the code to authorise this but after xxx weeks no-one at studio seems to want to do anything 

please help i've had no tv for my aging budgie granma baby whatever for xx weeks and no one is responding to me - help!

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I was thinking about emailing ceo direct but cannot find an email anywhere 🤔

Do you know where I would find the CEO email ? I’ve googled and found that it is David Twigg but cannot find any email address for him

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now read my post again CAREFULLY..........

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

The email is probably still monitored. 

Try it...

Or try the same email format with the new name...

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

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I emailed the new ceo in the same format as the previous one and lo and behold

- I get an email straight back with offer to collect the faulty TV and refund  !  

Albeit, the refund may take 28 days but we’ll see.

Thanks all

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:cheer2:

cag strikes again...

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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might be worth dropping the exact email you used to help others :)

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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And maybe ask Ceo email to update their records?

https://ceoemail.com/s.php?id=ceo-692528&c=Hisense UK Limited-CEO

(Bottom of the page)

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

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Hi all,

Here is the email I sent.  Nothing dramatic but it just shows you the power of the tops dogs !

‘vice Vera’s’ 🤣

Good Evening,
 
I have been communicating with both your customer service team and financial services team by email and LiveChat for weeks now and getting absolutely nowhere.
 
I contact one team and they refer me back to the other and vice Vera's without anyone helping.
 
I bought a TV in Dec 2021 and last month the TV started to display lines and has since become unwatchable.  I have even obtained an uplift number from the Manufacturer, Hisense who have confirmed they will refund Studio once a refund has been processed to me and still I cannot get this resolved.
 
Can you please get this sorted !
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  • dx100uk changed the title to Studio tv faulty after almost 2yrs use - going round in circles **RESOLVED**
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