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    • pop up on the bulk court website detailed on the claimform. [if it is not working return after the w/end or the next day if week time] . When you select ‘Register’, you will be taken to a screen titled ‘Sign in using Government Gateway’. Choose ‘Create sign in details’ to register for the first time. You will be asked to provide your name, email address, set a password and a memorable recovery word. You will be emailed your Government Gateway 12-digit User ID. You should make a note of your memorable word, or password as these are not included in the email.  then log in to the bulk court Website .  select respond to a claim and select the start AOS box. .  then using the details required from the claimform . defend all leave jurisdiction unticked  you DO NOT file a defence at this time [BUT you MUST file a defence regardless by day 33 ] click thru to the end confirm and exit the website .. get a CCA Request running to the claimant . https://www.consumeractiongroup.co.uk/topic/332502-cca-request-consumer-credit-act-1974-updated-january-2015/ .. Leave the £1 PO unsigned and uncrossed . get a CPR  31:14  request running to the solicitors [if one is not listed send to the claimant] ... https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ . .use our other CPR letter if the claim is for an OD or Telecom Debt or Util debt]  https://www.consumeractiongroup.co.uk/topic/332546-legal-cpr-3114-request-request-for-information-when-a-claim-has-been-issued/ on BOTH type your name ONLY Do Not sign anything .do not ever use or give an email . you DO NOT await the return of ANY paperwork  you MUST file a defence regardless by day 33 from the date on the claimform [1 in the count] ..............  
    • Which Court have you received the claim from ? Civil National Business Centre, Northampton MCOL Northampton N1 ? Manual Claim CCMCC (Salford) ? New beta WWW.MONEYCLAIMS.SERVICE.GOV.UK ? If possible please scan redact and upload a full page copy of page 1 of the claim form. (not the response page or AOS) Name of the Claimant ? CA Auto Finance UK Limited How many defendant's  joint or self ? One (self) Date of issue – top right hand corner of the claim form – this in order to establish the time line you need to adhere to. 02 May 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  Unpaid car loan By an agreement in writing dated 26 November 2015 and made between the Claimant and the Defendant, the Claimant loaned the Defendant a sum of money. The agreement was Regulated. The Defendant failed to make payment of the sums due and the Agreement was terminated by the Claimant. On the 7 February 2019 the balance due from the Defendant was £8,196,38. The Defendant has paid £0.00.                                                             THE CLAIMANT THEREFORE CLAIMS  1. £8,196,38 2. Contractual interest to the date hereof £0.00 3. Further interest at 10.70 per annum (£0.00) per day until judgement or sooner payment. 4. Costs to be assessed. CLAIMANTS CLAIM £8,196.38                                                                                                                                            OUR REF HXC/M0052854                                                                                                                                                DIRECT LINE 01293 596922                      What is the total value of the claim? £8751.38 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? No Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Did you inform the claimant of your change of address? n/a Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? No When did you enter into the original agreement before or after April 2007 ? After Do you recall how you entered into the agreement...On line /In branch/By post ? In Branch Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Original Creditor was FCA Automotive Services UK Limited Were you aware the account had been assigned – did you receive a Notice of Assignment? No and No Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? No Why did you cease payments? Unaffordable What was the date of your last payment? Feb 28 2018 Was there a dispute with the original creditor that remains unresolved? Yes (irresponsible lending and they did not supply all documents when CCA sent. The Terms and Conditions they sent as part of the request were different to the original Ts and Cs. Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   PRIVATE.pdf
    • Thank you. You contacted directly with the parcel broker so your best option is to proceed directly against them for breach of contract. I hope you have read enough to understand that you will not be able to rely on the Consumer Rights Act 2015. Do you understand why? Have Parcel to Go giving you a reason for declining reimbursement? Do you have anything in writing from your customer which shows that they did not refuse delivery and which identifies the actual circumstances of the situation?
    • Which Court have you received the claim from? CIVIL NATIONAL BUSINESS CENTRE, NORTHAMPTON Name of the Claimant? LOWELL PORTFOLIO LTD How many defendant's joint or self? SELF Date of issue – 03 MAY 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  1.THE CLAIM IS FOR THE SUM OF £6000 DUE TO THE DEFENDANT UNDER AN AGREEMENT REGULATED BY THE CONSUMER ACT 1974 FOR A LLOYDS BANKING GROUP PLC ACCOUNT WITH AN ACCOUNT REFERENCE OF (ACCOUNT NO. 16 DIGITS LONG). 2.THE DEFENDANT FAILED TO MAINTAIN CONTRACTUAL PAYMENTS REQUIRED BY THE AGREEMENT AND A DEFAULT NOTICE WAS SERVED UNDER S.87(1) OF THE CONSUMER ACT 1974 WHICH HAS NOT BEEN COMPLIED WITH. 3.THE DEBT WAS LEGALLY ASSIGNED TO THE CLAIMANT ON (DATE) NOVEEMBER 2016 NOTICE OF WHICH HAS BEEN GIVEN TO THE DEFENDANT. 4. THE CLAIM INCLUDES STATUORY INTEREST UNDER S.69 OF THE COUNTY COURTS ACT 1984 AT A RATE OF 8% PER ANNUM FOR THE DATE PF ASSIGNMENT TO THE DATE OF ISSUE OF THESE PROCEEDINGS IN THE SUM BE OF £0.00. THE CLAIMANT CLAIMS THE SUM OF £6000. What is the total value of the claim? £6500 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? YES, NOTICES OF CLAIM.  Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? YES  Did you inform the claimant of your change of address? NO Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? CREDIT CARD When did you enter into the original agreement before or after April 2007?  BEFORE  Do you recall how you entered into the agreement...On line /In branch/By post? I DONT RECALL Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? NO  Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DEBT PURCHASER.  Were you aware the account had been assigned – did you receive a Notice of Assignment? THE FIRST I RECALL WAS A LETTER FROM LOWELL SAYING THEY NOW OWNED THE DEBT.  Did you receive a Default Notice from the original creditor? NOT THAT I RECALL OR BEEN PROVIDED WITH THROUGH CCA REQUESTS.AT LAST REQUEST THEY SAID THEY WERE AWAITING THE DEFAULT NOTICE AND NO ACTION WOULD BE TAKEN UNTIL RESPONDED WHICH TO DATE I'VE NOT HAD OR SEEN.  Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ?  NO, I RECEIEVED LETTERS OF CLAIMS   Why did you cease payments?  i was under medical care which caused me not to work. around that time lowell had wanted me to increase my payments as it would take too long to clear the debt . i had been paying them what i was paying the bank. i explained my then health & financial position and that i was unable to do so. they put a hold on my account for a few months so i cancelled my direct debit. i made a full and final offer which was rejected. when they wanted payments to resume i explained i was in a worse financial position, still undertaking treatment and now unemployed so could not start payments as they wanted. after sending my financial spreadsheet they kept sending letters asking what i was going to do. i couldn’t see a way forward i felt stressed and under pressure so wrote that i would not be corresponding with them anymore. What was the date of your last payment? NOVEMBER / DECEMBER 2018   Was there a dispute with the original creditor that remains unresolved? NO   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? I COMMUNICATED MY FINANCIAL PROBLEMS WITH THE CREDIT CARD COMPANY, WE MADE A MONTHLY PAYMENT AGREEMENT WHICH WAS KEPT FOR SEVERAL YEARS UNTIL DEBT WAS SOLD.  
    • Perhaps you would care to read this and reflect on your continuing comparison of Israel to Nazi Germany Jugg    ALEX BRUMMER: How grotesque of pro-Palestine protesters to besmirch Auschwitz, the place where my grandparents died WWW.DAILYMAIL.CO.UK As the son of a refugee from the horrors of the Holocaust, I can feel nothing but contempt for the ignorance, gross... My elderly aunt Sussie and cousin Sheindy had been teenagers at Auschwitz and Belsen but survived and are alive to this day. What they will make of the protesters who waved flags, heckled and chanted as Israelis took part in the March Of The Living – the annual walk from Auschwitz to Birkenau – I cannot imagine. The images now circulating of the protesters are indescribably disturbing. They can only bring back memories of those final moments Sheindy shared with my grandparents when my grandmother Fanya squeezed her hand and told her to lie about her age to avoid the gas chambers. Claiming she was older, and could work, meant that Sheindy lived, not died. The outrage perpetrated by Hamas on October 7 has brought back the most terrifying memories for these two women – memories of pillage, mutilation and starvation. The Holocaust, or Shoah to use the Hebrew word, was the deliberate, industrial-scale killing of Jews.  It is bad enough that pro-Palestinian and pro-Hamas sympathisers have chosen to steal the language of the Holocaust.  Any comparison between Israel's retaliation and the monstrous genocide of the 1940s is odious and anti-Semitic
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Parking Eye ANPR PCN Claimform - Barnet hospital EN5 3DJ


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Hi,

I am writing with a request for urgent help.

My partner received a private parking ticket for overstaying his time in a hospital carpark when his elderly mother attended A&E.

He was not able to get to the car park to increase the time.

He did not respond to the initial letters as per the usual guidance.

Unfortunately, he did not see the Letter Before County Claim (dated 19/9/23) as he has a busy job and was on holiday for a period during this time.

He just received a county court claim dated 30/10/23.

I am not sure what the options are now.

I can post further details later/tomorrow but wanted to post this as soon as I could.

Many thanks

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We could do with some help from you.

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Thanks so much. First link completed below

Which Court have you received the claim from ? Civil National Business Centre Northampton N1 

Name of the Claimant :   Parking Eye Ltd        

Claimants Solicitors: Jayne Leonard (Legal Representative)

Date of issue – 30 Oct 2023

Date for AOS - 17 Nov 2023

Date to submit Defence - 1 Dec 2023

What is the claim for  

1. Claim for monies outstanding from the Defendant in relation to a Parking Charge (Ref xxxxx) issued on xxxx.

2. The signage clearly displayed throughout Barnet Hospital (Patient & Visitors A), Wellhouse Lane, Barnett [sic], Hertfordshire, EN5 3DJ states that this is private land, managed by Parking Eye Ltd, and that it is subject to terms and conditions, including the payment of parking tariffs, by which those who park agree to be bound (the contract).

3. Parking Eye's ANPR system captured vehicle XXXXXXX entering and leaving the site on DATE, and parking without a valid paid parking ticket.

4. Pursuant to Sch 4 of the Protection of Freedoms Act 2012, notice has been given to the registered keeper, making them liable for the Parking Charge payable upon breach.

What is the value of the claim?

Amount Claimed £120

court fees £35

legal rep fees £50

Total Amount £205

Have you moved since the issuance of the PCN? No

Did you receive a letter of Claim With A reply Pack wanting I&E etc about 1mth before the claimform?  LBC dated 19/9/23 - not sure date received as only found it with other unopened mail after receiving court claim, therefore did not reply

2023-11-03 16-41.pdf

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  • honeybee13 changed the title to County Court Claim Parking Eye - Barnet hospital EN5 3DJ

For PCN's received through the post [ANPR camera capture]

(must be received within 14 days from the Incident)

Please answer the following questions.

1 Date of the infringement 26/7/2023

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] Keeper received initial parking charge notice dated 1/8/23, a reminder dated 10/8/23 and another letter dated 4/9/23. None of these are headed Notice to Keeper. See all 3 attached redacted letters.

3 Date received 4/9/23 (as above not headed NTK)

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? Yes if the last letter is actually an NTK

5 Is there any photographic evidence of the event? Yes but the picture of the depart time does not clearly show the number plate, although it is enlarged as showing below the photo

6 Have you appealed? No

Have you had a response? n/a

7 Who is the parking company? Parking Eye Ltd

8. Where exactly Barnet Hospital Patient and Visitors A, Hertfordshire

For either option, does it say which appeals body they operate under. POPLA (BPA)

If you have received any other correspondence, please mention it here LBC - attached in next post as couldn't fit both attachments

 

 

 

Barnet parking initial letters.pdf

Letter before CC claim

LBC.pdf

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pop up on the MCOL website detailed on the claimform

.

register as an individual on the Gov't Gateway Site
Go to HMRC's login page.


Click the GREEN sign in button.
Click “Create sign in details”
Enter your email address where asked.
You will now be emailed a confirmation code. ...


You will now be issued with a User ID for your government gateway account.
 note down your details inc the long gateway number given, you might need it later.
 

then log in to the MCOL Website

.

select respond to a claim and select the start AOS box.

.

then using the details required from the claimform

.

defend all

leave jurisdiction unticked.

click thru to the end

confirm and exit MCOL.

.

get a CPR 31:14 request running to the solicitors

https://www.consumeractiongroup.co.uk/forum/showthread.php?486334-CPR-31.14-Request-to-use-on-receipt-of-a-PPC-(-Private-Land-Parking-Court-Claim


type your name ONLY


no need to sign anything

.

you DO NOT await the return of paperwork.

you MUST file a defence regardless by day 33 from the date on the claimform.

………….
 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • dx100uk changed the title to Parking Eye ANPR PCN Claimform - Barnet hospital EN5 3DJ

how come you ignored the letter of claim?

its not as if you haven't dealt with speculative invoices before?

its only because you ignored everything you now have this court claim

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you.
 

Re post #7 - a question: my partner has a govt gateway login for tax. Can this be used or does he need a new one for this?

re post 8 He didn’t ignore it but the LBC letter wasn’t opened, in error. It was in a pile of other post  and wasn’t noticed.   I searched through the post when he received the court claim

 

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 he ignored the letter of claim , same result by not opening it!:crazy:

if he already has a gov't gateway login and its in THE SAME EXACT NAME as that on the claimform, then yes.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The PCN does not comply with PoFA. They did not ask that the keeper paid the charge Schedule 4 S9 [2][e]

Also there is no mention of the parking period which is a must. All they give is the arrival and  departure times which are not the same thing. 

So the keeper cannot be pursued for the amount allegedly outstanding. Only the driver is now liable and as anyone with a valid motor insurance policy is allowed to drive that car and that could be anyone out of thousands of drivers. And the Courts do not accept that the keeper and the driver are the same person.

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Thank you so much.

I am having computer problems but should be able to follow all the advice above with the MCOL when this is resolved tomorrow.

Two further questions

- none of the letters are headed notice to keeper and both the reminder letter are dated more then 14 days after the ‘offence’. Is this another example of lack of compliance or have I misunderstood something here? Does the NTK no longer have to headed this as previously it did?


I agree with post 10 that not opening the letter is the same as ignoring it but was trying to explain how that came about - it was a terrible error on his part.

Thanks

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The original letter was entitled Parking Charge Notice and arrived within the 14 days, so I think PE have covered themselves (apart from the points LFI has underlined).

Please "report back" once you have done AOS and CPR, as PE are the one parking company which are currently changing the way they operate and we have to prepare the defence to counter that.  They used to just sue for the £100 + costs but are now making up £20 Unicorn Food Tax and £50 legal representative's costs despite not having a legal representative.  They also go to great pains to attack our defence so it may need to be tweaked.

 

 

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1 hour ago, FTMDave said:

and £50 legal representative's costs despite not having a legal representative

Just to clarify the legal fee on the claim form is a fee for the issuance of the claim which is standard in all types of claims and not connected the legal representation, that is extra should the claim move to a hearing.

We could do with some help from you.

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I have run in to a problem with the government gateway as the account list my partner's business address (which he no longer uses) rather than his home address which is on the claim form. I have sent a message on government gateway requesting how to do this. Once I get a reply I will be able to complete the AOS

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One other thing from post #11 the PCN and PCN reminders do say "time in car park" 1 hour 46 mins - does that not count as stating a parking period or does that have to be in the NTK?

The CPR letter is prepared & ready to go when the AOS is sorted. I think we may need to get a new GG account for the MCOL if we can't get an answer from the MCOL helpline

Do you think we have a reasonable chance of defending this given the failure to respond to the LBA?

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1 hour ago, ajjm said:

One other thing from post #11 the PCN and PCN reminders do say "time in car park" 1 hour 46 mins - does that not count as stating a parking period or does that have to be in the NTK?

The parking period is from the time when you leave the car parked until the time  you drive the car away.

That is NOT the times you drive past their stupid cameras.

The CPR letter is prepared & ready to go when the AOS is sorted. I think we may need to get a new GG account for the MCOL if we can't get an answer from the MCOL helpline

Sounds like a plan!

Do you think we have a reasonable chance of defending this given the failure to respond to the LBA?

CAG have an 85% success rate helping victims defend themselves, IF, IF, IF, it ever gets to court.

(And it STILL might not).

Not responding to LBA has absolutely no bearing on anything...

The only thing we would have suggested at that stage would be to send an insulting, snotty letter to convince them that, yes you are there and they won't get an easy back door CCJ and that you'll be real trouble in court.

Take a little wander through some threads in our "success" sub forum and educate yourself...

It'll probably give you a few pointers on how to go forward with this.

https://www.consumeractiongroup.co.uk/topic/347084-ppc-successes-no-questions-please/page/16/#comment-5231630

 

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Update:

AOS now done online. There may be a slight issue receiving correspondence as, although I was assured by the 'helpl'ine that the address the court will use will be the one they sent the original claim to,  the acknowledgement of the AOS has the old business address on as the correspondence address. I tried to get hold of the court on the phone without success. Am also trying to get the address updated via email but none of the people involved seem to understand the issue or their own systems! We usually get correspondence from that address forwarded anyway so hopefully should be ok

Have also now posted the CPR request first class and have proof of posting.

Thanks again all

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On 07/11/2023 at 16:34, ajjm said:

Do you think we have a reasonable chance of defending this given the failure to respond to the LBA?

Not replying to the LBA is neither here nor there regarding the success, or not, of PE's claim.

PE have previous for having rubbish signage in hospital car parks in order to catch out motorists, so if the hospital is local it would be useful to go back and get photos of the signs, both close up and how they would appear to someone driving in.

Can you go into more detail about what happened?  For example how long he overstayed, why he was not able to get to the car park to increase the time, etc.  This might open useful avenues.  It may even be possible to get the hospital authorities involved.

On 07/11/2023 at 16:34, ajjm said:

One other thing from post #11 the PCN and PCN reminders do say "time in car park" 1 hour 46 mins - does that not count as stating a parking period or does that have to be in the NTK?

The time in the car park does not equal a parking period as it takes time to find a bay and park.  There are consideration and grace periods to consider.

Edited by FTMDave
Typo

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 Have we helped you ...?         Please Donate button to the Consumer Action Group

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The hospital is not that close but we should be able to get some photos over the next couple of weeks. I will try to see if any of the issues below are addressed on the signs.

The plot thickens as I have just checked the credit card statement which says £2.20 was paid on that date to paybyphone.

I have just checked the hospital website re parking charges and it says 0-1 hour is £2 and 1-3 hours is £3. I am a bit confused at the £2.20 but maybe they charge extra for using PaybyPhone?

The website also says they have changed the system to allow payment for extra time after the event. However, I don't know when this option became available - certainly the driver was not aware of this. Not sure if one is expected to check the website for this info but I suspect not. I will see if the signs mention it.

There was an expectation that the patient (86 year old) who had been in A&E for some time, was due to be discharged imminently after seeing a doctor. There were unexpected delays and the car park was some distance away from the A&E department. The driver did not want to return to the car and leave the patient alone and miss seeing the doctor. It was all very late at night - as can be seen from the PCN, departure from the carpark was 00:16. At this point the focus was on getting the patient home rather than thinking about the car park charges. The car park was very poorly lit.

I will post photos as soon as I am able to get them. 

Thanks

 

 

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I asked you this as several hospitals have been fairly decent and intervened positively regarding parking tickets.

I have no idea if Barnet Hospital will do likewise but there is an e-mail address for their PALS here  https://www.royalfree.nhs.uk/contact-us/patient-advice-and-liaison-service-pals

It's well worth your partner contacting them, explaining what happened, and asking that they get the charge cancelled.  Explain he paid, that he couldn't abandon an 86-year-old vulnerable person, that there was no way to pay the extra quid, etc.

The CEO is Deborah Sanders but I can't find an e-mail address for her  https://www.royalfree.nhs.uk/about-us/our-hospital-leadership-teams

The problem is that, even if Barnet Hospital are decent, PE will say they "are unable" to cancel the charge as it's reached claim form stage, but in that case (a) you'd have evidence for the court that PE had been told to cancel and (b) they are likely to offer you a heavy discount (which you wouldn't be forced to accept, but the offer would be there).

A Cagger found that NHS guidance is that charges should be cancelled if medical care takes longer than expected - I'll see if I can find the thread.  But in any case, get a mail off to PALS tomorrow.

We could do with some help from you.

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I've found the link and the paragraph to quote -

https://www.gov.uk/government/publications/nhs-patient-visitor-and-staff-car-parking-principles/nhs-patient-visitor-and-staff-car-parking-principles

Trusts should consider installing ‘pay on exit’ or similar schemes so that drivers pay only for the time that they have used. Additional charges should only be imposed where reasonable [footnote 3] and should be waived when overstaying is beyond the driver’s control (such as when treatment takes longer than planned, or when staff are required to work beyond their scheduled shift).

 

We could do with some help from you.

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Don't forget... DON'T name the driver!

You don't want the PPC getting that information in a roundabout fashion.

It may be an idea to post up your proposed email here for opinions...

  • I agree 1

We could do with some help from you.

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Thanks both.

I will send the email from my email address so the PE don't get one for my partner. We have different surnames so that should hopefully help with anonymity. Should I mention that it is at the court stage? If so I will explain that the LBA was overlooked

Dear PALS

I am writing because we have received a parking charge notice from Parking Eye. My partner's vulnerable, 86 year old mother was admitted to A&E on 25/7/23. As a busy medical professional himself, my partner only managed to get to A&E at 22:30 that night, with a plan to have a quick discussion about mother's care with one of the doctors, and take her home. Another family member had been with her until that time. My partner bought a parking ticket for one hour which was believed to be sufficient. Unfortunately, by the time my partner returned to the car, driven it from the parking bay which was some way away from the A&E exit, collected mother from A&E and helped her to the car, my partner didn't leave the carpark until 00:16. It was late, the car park was dark and my partner wanted to get mother home and settled, before driving home and getting up early for work. The parking situation didn't seem a priority at the time.

In these circumstances I am writing to request that you cancel the parking fine. The government guidance recommends a pay on exit scheme which would be much fairer for all concerned - see quote from the website below:

Trusts should consider installing ‘pay on exit’ or similar schemes so that drivers pay only for the time that they have used. Additional charges should only be imposed where reasonable [footnote 3] and should be waived when overstaying is beyond the driver’s control (such as when treatment takes longer than planned, or when staff are required to work beyond their scheduled shift).

I think you can agree that, given a ticket was purchased, there was no intention not to pay for the parking, despite the delay this caused in actually getting in to the hospital.

Many thanks for your assistance

Yours etc

 

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