Parking Eye Invoice for using Free Carpark at Holiday Inn Bromsgrove *** Cancelled By Parking Eye ***

[darrenham]

Probably not a particularly interesting one, as I expect Holiday Inn will sort this out for me, but sharing nonetheless.

 

1 Date of the infringement 24/09/2022

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] 29/09/2022
 

3 Date received 03/10/2022
 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] Yes
 

5 Is there any photographic evidence of the event? Yes
 

6 Have you appealed? [Y/N?] post up your appeal] No, but I have email Holiday Inn, see below
 

Have you had a response? [Y/N?] post it up Not yet
 

7 Who is the parking company? Parkingeye

 

8. Where exactly [carpark name and town] Holiday Inn "Birmingham" - Bromsgrove
 

For either option, does it say which appeals body they operate under.

BPA POPLA

 

Good Morning,

 

I have this morning been issued with a Parking Charge Notice for my car being in your car park whilst I stayed with you on 23rd September.

 

Nothing was mentioned to me at check-in about the car park having any costs associated with it, your website (snipped below) states that the car park is free of charge, and I was a paying guest at your hotel, so do not see why I should have to pay "Parkingeye" any charges for my car being there.

 

I'd like to request that you reach out to Parkingeye and ensure that this charge is cancelled immediately.  My registration is BLAHBLAH and they've included a ref of 123456.

 

You may also need to speak to your reception staff to ensure this is mentioned to all guests going forwards, otherwise some might be taken in by this bullying tactic by Parkingeye.

 

I look forward to your response,

 

 

PCN / NTK attached.

parkingeyebromsgrovehi.pdf

[FTMDave]

Thanks for doing the sticky and well done on immediately contacting the organ grinder.

 

Your thread is "interesting".  It's always good to see victories against the PPCs and all these threads encourage motorists to fight back instead of blindly giving in and financing the fleecers.

 

 

[brassnecked]

Hopefully Holiday Inn will send PE away with a boot up the jacksee and get it cancelled.

 

Was the "terminal" to enter your registration number easily seen  were their signs in reception indicating where it is situated?  As it wasn't mentioned by Reception when you booked in they are responsible for your inconvenience so should tell PE to wind their neck in.

[darrenham]

It can't have been, neither can the signage, as we weren't aware of it whatsoever.blockquote widget

Edited October 4, 2022 by dx100uk
unnecessary previous post quote removed

[darrenham]

The 14days reduced fee thingy expires on 13th.

 

Worth me plopping an appeal into them provided I don't give any info away?

 

I've used it as an excuse to chase the hotel up anyway, but thought I'd check on the above.

[FTMDave]

Well done in chasing up the hotel.

 

If you appeal to Parking Eye they will reply that their signs clearly mentioned the entering of the registration number and you broke this regulation so you owe the dosh.  That's how these charlatans work.  You're very experienced on CAG and know about the fleecers' antics.

 

If you do appeal use the phrase "the driver did", not "I did".

 

 

[darrenham]

I kind of just want to make work for them really.

 

So you're saying no harm in doing so (as long as the driver isn't given away) but also not much point?

[FTMDave]

Yep.

 

I think from the tone of your mail to the hotel that you've been on to the actual place you stayed in Brosmgrove.  Fine.

 

As belt & braces also e-mail the CEO  https://www.ceoemail.com/s.php?id=ceo-10024  Include all the info from your original mail and add that you have contacted Bromsgrove Holiday Inn and are most disappointed not to have received even the courtesy of a reply.

[darrenham]

Ah they have confirmed they're looking into it, after I sent them a faux-stressed email about it.

Edited October 11, 2022 by darrenham

[FTMDave]

OK, some positive movement then.

 

My only experience of this sort of thing was kipping in the Travelodge within a service station on the M6 near Carlisle.  This after visiting Edinburgh until very late in the day over the Christmas period and having to be in Birmingham for Aston Villa v Sunderland at 3pm the next day under orders from football mad teenage son.

 

I asked at reception about my car and was told I didn't need to do anything.  The staff took care of whatever had to be taken care off.  i had no hassle whatsoever.

 

Presumably they gave a whitelist of guests' car registrations to the service station and/or whatever fleecers infest the place.

 

It bemuses me that Holiday inn think there is some advantage in accepting absurd rules from a private parking company and inevitably annoying and alienating their own customers when they break these "rules".

 

 

[darrenham]

Appeal text I'm considering:

 

Quote

The driver of the vehicle was a paying guest of the hotel the night of the 23rd September.

 

The hotel's website was checked prior to our stay and it advertises that their carpark is free for all guests, which is confirmed in their access guide:

 

https://www.hi-birminghambromsgrove.co.uk/files/holiday-inn-birmingham-bromsgrove-access-guide.pdf

 

https://www.ihg.com/holidayinn/hotels/gb/en/worcestershire/bhxbr/hoteldetail/directions

 

There is no mention here of any third party monitoring access to the the carpark, nor mention of any charges being applied after parking.

 

Furthermore at check-in the hotel staff did not ask anyone present for a vehicle registration number nor did they make it known that there were any charges for parking in the free car park.

 

 

Edited October 11, 2022 by darrenham

[FTMDave]

Change "our stay" to "the stay".  Don't associate yourself in any way.

 

Every day, including today, we have motorists on who have appealed and outed themselves as the driver, which is why we say not to appeal.

 

Don't expect Parking Eye to budge an inch.

 

 

[brassnecked]

Appealing to Parking Eye is a completely pointless action it opens you to risk as they will assume all manner of things, one being that someone is a mug as they have engaged in the appeal charade so will be easy to cajole into paying.

[darrenham]

Fine, will leave it.

 

Will exercise my desire to cause them bother via the CeO email thing.

[darrenham]

Josh Kirby at [email protected] has just emailed me a fullscreen screenshot of his browser, tabs, windows applications etc., but central to it all was this:

 

So you can mark this as sorted.

 

I said some nice things about ParkingEye to the Ceo, so I'll wait for his reply before I tell him it's been sorted.

Cancelled.pdf

Edited October 11, 2022 by darrenham

[lookinforinfo]

That is great news.  Well done for persevering.It will remove a lot of hassle in the near future from debt collectors etc.

[darrenham]

Oh I know all about those.

 

Hopefully the info in this thread will be useful for anyone in this position in future too though.

[brassnecked]

Well done I shall alter the tread title to reflect their cancellation, If you can CAG would be grateful for a donation to help keep the site running

[darrenham]

Wasn't going to draw attention to it but since you asked, I donated a small amount a week or so ago.

 

Very grateful for the support on all of the issues I've raised here.

[honeybee13]

Thank you Darren, much appreciated.

 

HB

[FTMDave]

Well done on your victory!