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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
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    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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Amazon claiming they did not receive item ?


craigten
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17 minutes ago, craigten said:

Listen mate, it was you who told me not to go through with Amazon’s own route for data, I simply followed your advice and now face difficulties.

Now you get frustrated because your new proposed route of using Amazon’s own route doesn’t work for me as I log in.

 

I think that this response is really quite unhelpful. People are doing what they can do to help you and to get you out of the mess which I'm sorry to say, is partly your own doing because for whatever reason – family commitments et cetera, you haven't followed up when you started, you have lost or thrown away paperwork and finally for whatever reason, you've been blocked by Amazon – apparently because you use the return system rather more than they like. You may be justified doing this – I'm afraid that clearly you have antagonised them.

You should understand that on this forum we are trying to work in your best interests that it's not always easy and you might have made it easier for yourself and for us.

I really don't think it's going to help turning on the site team. 

 

 

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With the greatest of respect, I think most people would have ‘turned’ at that.

Look at what I wrote - I DID follow the advice and when he gets frustrated he starts on me. I followed his advice and yours and I’m not frustrated at the way things have turned out with Amazon but I am determined.

He offered me the link and I simply explained that it didn’t / won’t work for me. Amazon have shut me out - that’s just how it is. No need to talk about ‘craigten crap’. Who wouldn’t have responded to that??

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which was last june..

we all have personal issues that stop us researching things to an enth degree but we don't use them as an excuse, siteteam not only have your 'which toilet paper do i use please' type questions to deal with but the whole memberships'..we too don't often have time .

 

however having now researched the amazon online sar link above it does indeed appear, going upon my info i've received from it, to give the info you need , so all you need to do now is resolve the issue of being allowed to access it.

 

amazon last comms to you indicates they were only going to prevent buying, but this does not seem to be the case, so deal with getting the A/C working to the extent of accessing the SAR link.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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OK, thank you. I will say this though - I will try re getting the account working but I have asked many times and they are more adamant than Adam Ant. They hate me ;)
Re 'which toilet paper', I just want to be 100% sure on things as I want to do it right. History has taught me to ask the questions that other people may think are unnecessary  but they sure are necessary to me!! I'm not asking for pity but facts are facts - I make mistakes and can't help it other than checking with people.

P.S. two questions:

1. No harm in me sending the email address they ask for?

2. Has the DSAR template changed then as I used it with a former employer years ago and it definitely mentioned internal emails, etc?

Edited by craigten
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Simply reply as i advised earlier to him 

active my account to the extent i can use your online sar link you gave me

or

give me an address to send a written sar to.

 

cant see why you keep getting hooked up on why supplying an email  address could ever be an issue nor internal mails being or not returned in an sar however you send one.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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2 minutes ago, dx100uk said:

 

 

cant see why you keep getting hooked up on why supplying an email  address could ever be an issue nor internal mails being or not returned in an sar however you send one.

Because I want to know whether this is right or wrong from them to aid future issues. It's just a question.

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What is right or wrong?

giving them your email?

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Already sent the letter.

The reason I ask is that I find it curious whether an organisation is being deliberately obstructive.

Can you help with question 2 that I asked:

2. Has the DSAR template changed then as I used it with a former employer years ago and it definitely mentioned internal emails, etc?

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well done.

 

DSAR/SAR is for all information concerning your personal data

perhaps there was a line in there at one point or someone was recommended, as we do sometimes, to add one to highlight a specific type of data wanted, but generally we say don't ever change it, as wanting all your personal data they hold and what they have done with it is the point of an sar and what data you want is clearly defined in the sar legislation and companies should know what their reply content should contain without being prompted.

 

 

what we have often seen mind is that by asking for one type of data, the 'all the rest' requirement is ignored and simply confuses the matter of an sar in the first place.

 

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 4 weeks later...

Received my USB from Amazon today - LOADS of info on there all on spreadsheets. The info that I was after is there but lots and lots of shorthand code. Worth reporting to the ICO as they are supposed to supply explanations of any codes, etc?

 

Also, can I make a donation by bank card or has it got to be Paypal?

Edited by craigten
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you can donate by whatever means you need to from the same link.

 

why not ask amazon for the codes sheet too.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I'm just having a quick summary here because it's been going on so long and the thread is now in its fourth page.

  • You returned an item to Amazon
  • the return was organised by Amazon and use their preprinted label
  • Amazon don't seem to have any record of the return and they have refunded you nearly £300
  • you've lost all your paperwork so you've got no evidence of anything
  • you have sent an SAR to Amazon in the hope to get the necessary evidence
  • they have now responded with a disclosure that there are codes and they haven't provided any key or legend


As part of the SAR process, they are obliged to supply some interpretive material whenever they use codes.

By not supplying you with these codes, they are in breach of their statutory obligations. I can't remember whether they have complied with in the 30 days or there is still time to go.

Anyway you should write them a letter or email immediately and tell them that the disclosure which have received is full of codes with no key or legend to enable to understand what those codes indicate and therefore they are in breach of their statutory obligations.
Tell them that you want a response within 10 days.

Separately, is it clear that you need those codes in order to identify evidence of the return of your item?

On the point of a donation – we are always very happy to receive a donation – but I would suggest that you hang on until you have actually had a result.
 

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Hi.

That summary isn't far off but I haven't forgotten your original request to start a new thread with a bullet point list summary which, now I have my records, I will do today. I apologise for this thread taking a tangent but at least I have the data that I need.

I certainly did email Amazon yesterday to explain about the codes (annoyingly, I have to use a work-around as the email from the data team invites you to reply to their emails but when you do, you get an automated reply saying how it doesn't accept incoming emails).

 

Re the donation, it shouldn't depend on a result, all the help I receive is worthy of a donation anyway. I will make another one when I win.

 

Oh and now I have the specific order number, I can now find all communications / emails on this matter which helps massively.

Edited by craigten
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Oh and now I have the specific order number, I can now find all communications / emails on this matter which helps massively.

 

A query - I have been refunded for all the digital purchases that I made but have not been given access to them - I was under the impression that if I 'purchased' them, then they were mine? Worth starting a new thread on this one?

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2 minutes ago, craigten said:

 

A query - I have been refunded for all the digital purchases that I made but have not been given access to them - I was under the impression that if I 'purchased' them, then they were mine? Worth starting a new thread on this one?

 

 

Hang on, you say that you have been refunded for them – but if you have been refunded then surely they are no longer yours?

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Exactly right. I didn't ask for refunds, I just told them that I no longer have access to them being as they have cancelled my membership. They did exactly the same with my Audible account and I made LOTS of purchases there. Not sure how I feel about it but there were loads of audiobooks that I wanted to listen to that I had bought.

Edited by craigten
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OK - new thread, I think

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  • 1 month later...

Update:

I sent my Letter of Claim two weeks ago. 

It was as follows:

Letter of Claim

Order number: #xxxxx
 

 

On 27th January 2021 I contacted you to return a faulty Mavic Drone (order number #xxxx). You supplied me with a returns label and offered me the choice to send it back via Hermes, which I chose.

 

On 28th January 2021, Hermes picked the drone up and left a receipt with the barcode of 09675810

 

On 21st February 2021, I contacted your representative at Amazon with the following query:

‘I recently returned a faulty Drone to Amazon, via Hermes and I have the receipt, a few days before they terminated my account. The refund still does not show. Please can you look in to this for me?’

 

On 24th February 2021, I received the following reply:

We have received your return package, however the drone was not included in your return - we have only received the controller and charger.  As such, no refund has been issued. We will be happy to issue a full refund upon receipt of the drone.

 

On 24th February 2021, I replied with:

Once again, I have used Amazon’s preferred choice of return and the item/s are missing. This is not my fault and the error is with you and Hermes.

 

 

On 25th February 2021, I received the following reply:

If you believe there has been an issue within the carrier network then as the sender of the package we would advise you to contact them to raise a claim. If you believe your return package may have been tampered with, you may wish to report this incident to the Police. We will assist with police investigations in any way that we can if requested.

 

 

On 3rd March 2021, I received the following reply:

I wanted to let you know that I have received a response from Hermes regarding the return of your order #xxxxx

Hermes have advised that there is no evidence that the parcel was damaged or repackaged whilst within their network.

As such, we are unable to provide any further insight into this matter. If you believe your return has been tampered with, you may wish to report this matter to the Police. We will assist with Police investigations in any way that we can.

 

I followed your instructions and decided to use your own preferred courier service – Hermes.

Despite following your own instructions for the return of the faulty drone, you have now declined to accept any responsibility and refused to reimburse me.


I'm writing to inform you that if I do not receive full reimbursement of £369 by cheque within 14 days of 9th April 2021, that I will sue you in the County Court and without any further notice

Yours faithfully,

 

xxx

 

Last week I received this email:

 

 

My name is Olivia, and I’m a member of the Amazon Account Services Team.
I understand you're concerned about order #xxxx
 
Your return for xxxxxx contained an incorrect item  instead of the original  DJI Mavic Mini - Ultralight and Portable Drone, Battery Life 30 Minutes, Transmission Distance 2 KM, 3-Axis Gimbal, 12 MP, HD Video 2.7K, Lightweight,.
 
We cannot issue a refund for this order until we receive the correct item. Please return it to us if you want to receive the refund.
 
You can review our return policies in the Returns, Refunds and Title section of the Conditions of Use, available at the link below:
www.amazon.co.uk/help/conditionsofuse
 
We appreciate your understanding.
 
Sincerely,
 
Escalation Specialist
 
I guess it's off to MCOL I go then......any tips would be helpful...it's been a long time since I did this....
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So which thread where you meant to be posting on?

I'm very sorry but I'm starting to become quite disturbed by the amount of things that you seem to be returning and also your attention to detail.

I note that you say that you are very preoccupied with family matters that you aren't helping yourself in relation to anybody – not us, not the companies you are dealing with – no one

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Posts moved to correct topic.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

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  • 1 month later...

Hi all.

 

I have just completed a MCOL claim, printed off and am about to post the additional POC and am about to complete the N215 form. However, it asks for Name of court & Date of service.....do I wait for the MCOL email for details of these as they (obviously) don't appear when I completed the claim?

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your claim number and northants bulk...

which thread is this to do with please?

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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